I live in Broken Arrow and normally go to the Leslie's near me. It is always a negative experience…read more They are rude and condescending every time. Went to this Harvard store and what a pleasant change. Very warm and welcoming staff; the customer service was beyond great, and they were even seen to be helping customers out to their cars with supplies. Very nice customer service. I will be back for sure.

Sales vs. Service…read more This is not the first time I've walked out of Leslie's feeling like their "customized treatment plan" was more about selling me extra chemicals than actually getting my pool balanced efficiently. My recent visit was yet another example. What Leslie's Recommended * Add nearly 9 lbs of Alkalinity Up to raise alkalinity. * Follow immediately with 7 lbs of Dry Acid (pH Down) to lower pH. The problem? Alkalinity Up raises both alkalinity and pH, and then Dry Acid lowers both alkalinity and pH. In other words, they tried to sale me a product to push my water one way, and another product to push it back the other way. The net result? My water chemistry ends up about the same, but I've bought twice the chemicals. What the Test Results Actually Showed * Free Chlorine: 0.2 ppm (dangerously low) * pH: 8.3 (too high, chlorine won't work well) * Alkalinity: 75 ppm (slightly low, but not critical) The real problem was high pH and no chlorine. The most direct solution was simple: * Add a moderate dose of pH Down (2.5-3 lbs). * Wait an hour, then shock with 4 gallons of liquid chlorine. This addresses the core issue immediately, allowing chlorine to sanitize effectively. Only after the pool clears and stabilizes should alkalinity be fine-tuned and in this case, it would take far less than the 9 lbs they prescribed. Why This Feels Sales-Driven Instead of recommending the one step I needed most (lowering pH so chlorine could work), Leslie's plan layered in unnecessary products, driving up cost. It's a pattern I've seen before: solve a minor issue (slightly low alkalinity) in a way that creates another imbalance (raising pH higher), then sell the counter-chemical to "fix" it. The Smarter Approach By following the simpler path, pH Down now, chlorine shock after circulation, then retest tomorrow, I'll know right away if the problem is under control. From there, I can decide if alkalinity even needs adjusting. This avoids chemical waste, unnecessary expense, and keeps the focus where it should be: on actually clearing the pool. Look for results tomorrow, I will follow up post. Final Take Leslie's missed the opportunity (again) to give advice that put my pool back on track quickly and cost-effectively. Instead of being a trusted partner in pool care, they came across as pushing product. The practical, stepwise approach works better and future testing will prove that good chemistry doesn't require buying half the aisle of chemicals. STAY TUNNED FOR UPDATED TEST RESULTS

I received prompt, courteous and honest service from Tom. I had a very challenging situation with…read morean 18-year-old hot tub and it works perfectly right now. I am very thankful that he came to the rescue.

From the owner: T&T Spas - Tulsa Spa Service and Repair for all of Northeastern Oklahoma.Let me make your old spa…read morenew again, with state of art controls, energy efficient pumps, heaters, and blowers, or just a new cover.

Chance got my pool clear in three weeks where my other pool service had tried for six months…read more Chance actually takes chemistry reports and will send them to you so you know exactly what the chemistry is in your pool. Every single week! Chance was even willing to show me how to do some of the items myself and explain every single thing that he was doing. I really trust Chance and his team. It is hard to measure up when your name is Integrity, but Integrity Pool service measures up!

Called several pool services but they do not work on pools with liners. I called Chance Johnson, of…read moreIntegrity Pool Service, came out and did an amazing job!! He worked his magic, the pool is beautiful! Thank you Chance!!

Never going back there. The salesman are like really bad used car-sales men. They will tell you…read moreeverything you want to hear but won't back it up in writing. If you can't put on paper or what you were promising me then you are going to fail, but you're not taking me with you.

From the owner: Our store offers the latest technologies to diagnose your water samples and help you achieve…read morecrystal clear pool and hot tub waters. Our staff is also expertly trained to assist with all of your mechanical and maintenance needs. If your project is new we at Paradise Pools & Hot Tubs feel that our Artesian Spas and Trevi Pools line offer you the highest quality products at the best value in all of Tulsa and its surrounding areas.

Just no, spend the extra money and have someone else build your pool! So many corners cut, things…read moreshould have happened but yet never did. example, they don't plumb the bottom drain. They claim Oklahoma has too many earthquakes. So many countless other things like this.

Maggie was great to work with. I showed her a picture of what I had in mind and she made it happen!…read moreHighly recommend.