This is a review I should have written a while ago, but we had hoped they would correct all the…read moreoutstanding issues, they haven't. In the words of another reviewer this is the most unprofessional company we have ever had to build a pool, and we have had 3 pools built. If I could give them a minus star, I would. Poor communication. Equipment and supplies not delivered or not even ordered. Employees unprofessional to the point of rude. Plaster looks terrible and that's after draining it and repolishing it twice!! Slop and glop inside both skimmers. Copping coming apart, and it's only been one year. I could go on and on. Do your homework and find someone else to build your pool!

This is the most unprofessional company that I have ever done business with. Getting any sort of…read morecommunication throughout the process took multiple attempts on our part before we got so much as a response. Oftentimes the responses were minimal and did not address our concerns. There were issues during the build process like mis-laid tile, crooked coping, complete destruction of the yard and sprinkler, etc. When I brought up the sprinkler damage I was told that they would place a steel plate to prevent further damage after the repair, and that did not happen. Trash was routinely left all over the yard along with remnants of rebar, PVC, tiles, etc. They used my paving stones from other areas not in the worksite to help hold down their materials. I all, the work crew was very unprofessional and not respectful of the area. I was left to clean up after the work crew, because none of them took pride in cleaning up the job site as they went. Additionally they pulled/plugged the wrong drain upon install, so as I was filling the pool it was draining into groundwater. Many of the problems were as a result of lack of supervision. There was at no point routine checkins from the owner or another foreman, so workers were simply left to do as they please with no quality control or checks in place. We finally, 5 months later got to a somewhat finishing point, and now, after nearly 8 weeks we still cannot get a response to complete the punch list items. Our contact person has quit and I have been contacting the owner, Brian, for weeks with absolutely zero response.The auto-fill/leveler was not installed as discussed at design, so with the increased rains I have had to frantically and repeatedly call to get someone out before the pool floods over. I still have not been shown how to complete this as a result of their lack of installing the auto-fill/leveler. We requested a UV filter pump and that part is STILL not here, even though we signed the contract in August 2021. The pump will not properly communicate and continually shuts off. One of the spa jets is broken and does not spin. The spa jets are not consistent in their placement; some are exposed about 1/4in, and other 1/2 in. There is no consistency, nor are they flush as you would expect with a spa. The bubblers are not consistent on the tanning ledge; one is weak and one is strong, sometimes only one works. There are footprints in the plaster from where someone walked on it before it cured. For something that was supposed to have been an exciting home improvement project, this has been nothing short of a nightmare. If I could give Signature Pools a 0 star I would. I would NEVER recommend this company, ever.

Vista Pools built us an absolutely incredible custom pool, and I can't recommend Scott, JJ, and…read moretheir team highly enough. I'm a lifelong swimmer, so I wasn't looking for a typical backyard pool. I wanted a large custom gunite / plaster pool with a full 25-yard lap lane, a shallow end, and enough space for the family to enjoy it too. Several neighbors had used Vista for fiberglass pools and had great experiences, so I reached out. Scott understood what I was trying to build right away. He put together a quote and an initial design, and after some back-and-forth, we had a plan that looked fantastic. We also walked through it at WalkYourPlans, which helped us make a few final adjustments before construction started. Once they got moving, they REALLY got moving. Within about a week, we had an enormous hole in the yard, and from there the work was nearly nonstop. Anyone who's dealt with contractors knows how unusual that is. Crews showed up, work got done, and the project kept progressing. I honestly couldn't believe how quickly and smoothly everything moved. We also made a significant change to the shallow end during the project, and they were able to accommodate it without throwing the entire schedule off. The quality of the work was excellent across the board. A friend with metalworking experience looked over the rebar and was very impressed. The gunite and plaster turned out beautifully. The tile crew nailed the lap-lane markings exactly the way I wanted them. My only small regret is that we didn't choose darker marker tiles on the stairs, but that's a design choice on our end, not a problem with the workmanship. Vista also selected a full Hayward equipment setup for us, including filtration, lighting, heating and cooling, automation, and saltwater chlorination. Everything has worked together very well. We started with the normal new-plaster process and switched over to saltwater afterward. One thing I'd tell anyone considering a large gunite / plaster pool is to take the startup and maintenance seriously. The bigger the pool, the more water chemistry and cleaning you're dealing with. During the first month, daily brushing is essential. Honestly, twice a day is even better if you can manage it. Keeping dirt and debris off the new plaster takes effort, and it's definitely a workout. Vista will get you started and answer questions, but after the handoff, maintaining the water becomes your responsibility. Buy a good test kit and the proper cleaning tools before the pool is finished. If you enjoy learning how everything works, you'll probably have fun with it. If not, budget for professional pool service. For me, this pool has genuinely been life-changing. I knew I'd enjoy having one, but I didn't realize how much it would mean to have a lap lane available whenever I wanted it. It turns out this was basically a lifelong dream I hadn't fully recognized until it was finished. Scott and JJ delivered something truly special for us. The pool looks amazing, works beautifully, and has completely changed how we use our home. I'd hire Vista Pools again without hesitation.

5 Star Review for Vista Pools We recently completed our pool…read moreproject with Vista Pools, and the experience was exceptional from start to finish. Scott and JJ were fantastic during every phase -- initial contact, planning, pool selection, installation, and final walkthrough. With their guidance, we chose the Thursday Pools Aspen model (35×16) in Caribbean Sparkle. They clearly explained the pros and cons of each option, helped us understand what would work best for our yard, and were always willing to answer questions promptly and honestly. The installation process was flawless. The crew was professional, efficient, and respectful of our property. The pool was set perfectly, the equipment layout was clean, and there were no issues whatsoever during the build. Another major positive was their transparent payment schedule. Each payment aligned with a real project milestone, which added a level of trust and clarity that many contractors lack. Vista Pools delivered top tier service, craftsmanship, and communication. Scott and JJ truly went above and beyond. Highly recommended.

Awesome work!!! These guys keep you in the loop throughout the entire process. Fabulous work and…read moreSteven took great care of us. Highly recommended

My experience with Gunite Pools of Tulsa was incredibly disappointing and I would not recommend…read morethem. In fact, I would strongly encourage anyone looking for a pool contractor to look elsewhere and save yourself a lot of stress. There were numerous failures, delays, problems, and empty promises. When I complained, Larry and Steven both treated me like I was over reacting and I received multiple assurances (in writing) that my project would be completed on time and that my project was a priority. It took 6 months instead of 2 to complete the pool - some of the later delays were due to winter weather however the project should have been finished long before winter weather set in. I signed the contract on Aug 15, 2014. Construction began Sept 9, 2014 and I was told the pool would be finished by the end of October. I heated and used the spa on January 26 but the cleaning system was not working properly until March 13, 2015. They initially framed the pool in the wrong location. They cut an electrical line in two places when digging for the plumbing lines. Note: destruction of landscaping and any utility line damage is the responsibility of the homeowner. They ordered and installed the wrong tile / stone on the spa TWICE despite me meeting with Larry at the tile store to pick out the tile and following up with an email listing (in detail) the choices. They rarely worked more than one day a week and provided no explanation for the delays. I have a 2-3 acre yard and they drove all over it, leaving deep ruts even though I had asked they only enter on the north side of the property. They completed the plaster for the pool in the dead of winter and then informed me that I had to fill the pool and brush the plaster for at least a week while it cured (in freezing temps). They emptied the spa after it was filled and left the hose on filling it (without calling to explain why or advise that the water was running at my house while I was at work). Larry is rarely on site for more than a few hours when his crew is on site and was never here when the outside contractors came (i.e. gunite and concrete decking) even though Steven assured me he would be there. They provided estimates for the electrician and plumber to run propane to the heater during the contract negotiation, then Larry was giving me estimates that were twice those amounts when it came time to hire them. They didn't give me adequate information in order to hire a qualified electrician. They failed to install an autofill line that was included in my contract. They installed a Paramount in-floor cleaning system which would not work properly - after multiple complaints and my withholding of the final retainer (10%), they threatened to put a lien on my property. Paramount only sells through authorized dealers and Gunite Pools was not an authorized installer or seller. They were buying them from another pool company and finally that pool company owner had to come out and explain to Larry how the installation should be fixed. Some of the cleaning heads had not even been installed and most of the remainder had been installed with the wrong size orifice. I had asked about the pressure gauge on the top of the cleaning system and Larry actually told me that it served no purpose other than pressure testing during installation - while, in fact, this pressure gauge must be pressuring up to 18 or 20 for the cleaning system to work effectively. They have no idea how to operate or program the Easy Touch Automation System and it kept shutting off at odd times in very cold temperatures and they couldn't explain why. I was finally able to troubleshoot it myself with the user manual. They turned on the pool cleaning system without installing the basket to catch debris and this sucked leaves and debris into the plumbing lines and then had the audacity to imply that it was my fault that the plumbing lines had to be cleaned to remove leaves. When they came out to trouble shoot the cleaning system not operating properly, (this is when they had to clean the leaves out of the lines) they left the union connectors loose in two places between the equipment and the water was leaking. In the end - I do have a working pool but I spent a lot of time and frustration getting them to correct things that were not working or were done wrong. There are several cosmetic issues that I finally quit complaining about. Bottom line, they were very defensive about all of the mistakes and it sometimes required me making multiple complaints before the issue was corrected. Their excuse was that every pool contractor fails to meet deadlines and runs into these issues. I'll let you judge for yourself if you think this number of errors and missteps is acceptable.

When my pool was opened by these guys last year some mistakes were made that had to be dealt with…read moreby a another professional. Still I decided to try and use this service again. I have been treated in a rude manner before but the owner, Dan, was very unpleasant. He obviously doesn't care about customers and really can't be bothered. I am grateful that I won't be dealing with this all summer. He seems to think his paid service is gift.

After calling several companies in the past 8 months Tulsa Pool Whisper was the only one who would…read moredo the actual job for me.After one call Daniel came out and looked at the pool and it was acid washed once the rain finally stopped. We are very happy with the work, communication and overall experience. I will be using this company for my pool needs from now on. Give them a call!

I called Hasz Life Pools because my pump wasn't working. They were able to come out pretty quick…read moreand fixed it. Thankfully, it was an easy fix, but they were affordable, communicative, and very nice.

Hasz Life Pools is a great company. These guys are the real deal. Special shout out to Nate, who…read morealways goes above and beyond. I love supporting this small family owned business.

If you need any help with your pool this season I highly recommend this company! Matt is very…read moreprofessional, friendly and knowledgeable. He was able to clean up my pool that the storms had made a mess of, and gave me lots of useful information and he will be maintaining it throughout the season. We will absolutely call him for all of our pool needs.

In and out in 3 days as promised! The concrete company had a smooth transition once they were…read morefinished. They also graded the rest of the surrounding area to ensure smooth drainage and sod restoration. It is our little paradise with easy instruction.

Everything seemed to go smooth for the install however a few days after install we noticed the…read moreentire top of the pool had scratches and what looks like cracks all in the fiberglass. They came out once to address the issue by putting on wax and buffing it out which seemed to help until the sun shined on it and we could clearly see all the imperfections were still there. Dave then came out after we said the imperfections were still there and he admitted that the problem is the mold they used to make the pool. He said the molds need to be fixed and that they have just been too busy to fix them. We asked him if we had bought a pool from somewhere else if it would have the same imperfections and his response was probably not. He offered to sand the fiberglass but admitted it would not remove all the imperfections and would only shorten the life of the pool. We then asked for a percentage of money back due to the poor quality of the pool finish and he refused and accused us of trying to screw him even though I'm the one that paid 40k for a pool that looks like it has cracks in it when the sun light hits it. The pictures speak for themselves, they know they are putting out a flawed product and they don't care. Every pool they make using the flawed molds will look the same way. Spend your money somewhere else where they can act professional and stand behind the quality of their product because Dave and Lucas can't.

These guys really know what they're talking about! When I was calling around looking for someone to…read morefix issues with my older pool, it seemed like no one in town knew how to fix a pool and a spa and know how to tile all under the same company. Finally, my dad told me about elite pool service. They came out on the first appointment and not only identified all the issues I was experiencing, but also took me through " pool school " for my system. I had already done some research and talk to some people, but Mark walked me through all the different options to fix the issues I was facing, and why some fixes can be better than others. I really felt confident, knowing not only how to use my own pool but the best options to repair. They also offer pool cleaning at the same rate as our current pool guy, but I will definitely be making the switch to them, knowing that I have an experienced company behind my cleaner if I ever need anything!

weekly cleaning service is inconsistent. spent close to $10K on pump/heater/electrical…read morerepairs and still not working properly. impossible to get anyone out for maintenance. owner is less than friendly.