Sales vs. Service This is not the first time I've walked out of Leslie's feeling like their "customized treatment plan" was more about selling me extra chemicals than actually getting my pool balanced efficiently. My recent visit was yet another example. What Leslie's Recommended * Add nearly 9 lbs of Alkalinity Up to raise alkalinity. * Follow immediately with 7 lbs of Dry Acid (pH Down) to lower pH. The problem? Alkalinity Up raises both alkalinity and pH, and then Dry Acid lowers both alkalinity and pH. In other words, they tried to sale me a product to push my water one way, and another product to push it back the other way. The net result? My water chemistry ends up about the same, but I've bought twice the chemicals. What the Test Results Actually Showed * Free Chlorine: 0.2 ppm (dangerously low) * pH: 8.3 (too high, chlorine won't work well) * Alkalinity: 75 ppm (slightly low, but not critical) The real problem was high pH and no chlorine. The most direct solution was simple: * Add a moderate dose of pH Down (2.5-3 lbs). * Wait an hour, then shock with 4 gallons of liquid chlorine. This addresses the core issue immediately, allowing chlorine to sanitize effectively. Only after the pool clears and stabilizes should alkalinity be fine-tuned and in this case, it would take far less than the 9 lbs they prescribed. Why This Feels Sales-Driven Instead of recommending the one step I needed most (lowering pH so chlorine could work), Leslie's plan layered in unnecessary products, driving up cost. It's a pattern I've seen before: solve a minor issue (slightly low alkalinity) in a way that creates another imbalance (raising pH higher), then sell the counter-chemical to "fix" it. The Smarter Approach By following the simpler path, pH Down now, chlorine shock after circulation, then retest tomorrow, I'll know right away if the problem is under control. From there, I can decide if alkalinity even needs adjusting. This avoids chemical waste, unnecessary expense, and keeps the focus where it should be: on actually clearing the pool. Look for results tomorrow, I will follow up post. Final Take Leslie's missed the opportunity (again) to give advice that put my pool back on track quickly and cost-effectively. Instead of being a trusted partner in pool care, they came across as pushing product. The practical, stepwise approach works better and future testing will prove that good chemistry doesn't require buying half the aisle of chemicals. STAY TUNNED FOR UPDATED TEST RESULTS read more

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I live in Broken Arrow and normally go to the Leslie's near me. It is always a negative experience. They are rude and condescending every time. Went to this Harvard store and what a pleasant change. Very warm and welcoming staff; the customer service was beyond great, and they were even seen to be helping customers out to their cars with supplies. Very nice customer service. I will be back for sure. read more

Very helpful staff. Recently got a spa and they were very helpful with information on what I need to get it set up regarding ph, sanitizing, and overall cleaning. read more

Walked in ready to make a big purchase here and was told by the sales person that I couldn't use their restroom. Really? My business and myself will never step foot back into a Leslies. read more

I went to get a replacement bulb for my inground pool. pretty much was ignored until I ask someone that was just standing there if I could get some help. guess I didn't look the part. tattoos and flip flops. while waiting to be helped I saw an automatic spa cover and wanted to ask about that. was told only the guy in the office could help with that so I walked to the office and knocked, was told if you got a question, come on in. Started to ask my question and was told , hold on I'm speaking with a client. then when I told him what I was wanting to know about he rolled his eyes and proceeded to talk to me like there was no way I could afford it. Maybe they would have acted different if they had noticed me pull up in my lamborghini. They lost me as a customer and I'll be buying the biggest spa I can find somewhere else. I own a business and if any of my employees ever treated someone like that they would be shown the door no matter what that person looked like. read more

Lori at Glenpool location always knows what needs to be done to pool water!! Only place I'll go !!

Jennifer and Ashley are always so helpful. Last year Jennifer helped us get our pool under control which had been a fight the previous year. When you go from having someone taking care of your pool to taking care of it yourself, you need experience on your side. That is exactly what we found at Leslie's with Jennifer. It seems that Ashley is filling right in Jennifer's footsteps. Our family will never go anywhere else for our pool needs. read more

Super friendly staff, fully stocked and ready to help you. Prices are fair and better then most in town. I really wish I found them sooner.

When my sand filter seemed to be leaking I made an appointment for a pool tech to come look at it. He would only speak to my boyfriend when I own the home and made the appointment. Then he says there's a crack without actually looking at it. He says the filter needs to be completely replaced and that I needed a bigger one because this one wasn't large enough to support the pool. So he left me with an invoice for a much larger filter that came close to $1,400. He says someone will be in touch to make an appointment to come install it. Weeks go by so I call to find out I had a appointment a month later. All the while my insurance is trying to get in touch with the tech to support my claim and never can. No one shows up for my appointment so I go to corporate. Made a new appointment, no one shows up, no one answers the phone. This started in April and I STILL haven't heard from them! Unprofessional. I don't know that I needed a bigger filter or he was just trying to sell me something more expensive and that's why he wouldn't communicate with my insurance or this place just has the worst customer service but I'm beyond upset. I will never go here again. I'm a first time home owner prepared to better my home and I am very disappointed with my experience here. VERY UNPROFESSIONAL. read more