Oh honey is new, very new ..so I'm giving them grace. First, it's expensive. The first prompt at check out is set to 22% so be cognizant of that and adjust it accordingly.
Upon entry there was a mass of people and no direction from staff that there was no wait to order. There was no greeting and no acknowledgment. The space is cute but decor seemed unfinished.
I waited 37 minutes for one drink. Instead of first in and first out, I literally watched baristas greeting friends and family and making their drinks first as already paid customers stood by and waited. Not cool! Also, training shouldn't take place on opening day. Baristas shouldn't have to scramble asking how much ice they need to use or who knows how to make matcha when the cups are 30 high and there are 60 people waiting. No joke, they had cups lined up and instead of working together striping cups with syrup while shots were pulled, 3 would stand there while the fourth made one drink. It was an allergy to efficiency. The last straw for me was watching a person who ordered a red eye get handed their espresso and told to assemble their drink at the drip coffee station around the corner which on a side note is low enough for a child to access. You should never pay to make your own drink.
I think in time they can learn not to trip on each other and learn how much ice a cup takes without asking but basic customer service should be on point from the get go. The lack of almond milk is a personal deal breaker for me especially since they seemingly offer every other kind of milk. Kudos for the in house syrups and the drink that I did get was good, just not $8 plus tip good. read more