I needed a part for my '95 Ford Ranger I'm restoring. They told me the part and installation would be $165. I never received any calls on the status of the part coming in. He only checked on the status when I stopped by to inquire. He finally got the part after it was sitting at Parkway Ford for almost a week. He told me to bring my truck Friday to have it put on. I called Friday morning to tell him I'm on my way, and he says I'm not on the schedule, and can't fit me in. In addition, he acts as if it's no big deal. I'm not sure if the lack of customer care is due to my being non white or not spending "a lot of money". Maybe it's both.
However, had this went well, I was going to spend more money there. read more