We printed some funeral brochures last minute and Martin was so helpful and kind. Got the job done and made it easy!

If there was a 0 option they would have earned it. I know if they're understaffed but the whole operation seems to be mismanaged top to bottom. Just came no to pickup one photo and am waiting while employee runs off to take care of another customer after taking 3 phone calls while I'm standing in front of him. Been here 20 minutes...still waiting... read more

Great store, always have what I need in stock. Friendly, helpful employees. An employee at the register took the time to get me a better price on ink I was purchasing. read more

Was greeted the second I walked in the door by a very knowledgeable and friendly associate. I wish I would have asked him for his name. He asked if I needed help finding anything and after my very poor description he pointed me to the exact spot that the item I was searching for was located. I was having a really hard time using my words bc I forgot what the item was called so it was like he read my mind and without any hesitation knew exactly what I needed and where it was. He was AMAZING!! I NEVER leave reviews but I was so impressed by this gentleman that I am currently in my car in the parking lot writing this review on an app that I didn't even have 2 minutes ago read more

Aweful customer help. One employee says one thing and another will tell you another story. Seems very unprofessional. Unfortunate to choose another business to go to but definitely need more professional assistance and more solid work from a better source. Be aware of any electronics and supplies purchased here. read more

Stopped in to get a PDF printed off. E-mailed the pdf to their departments e-mail address from my iPhone, they printed 4 copies, then rang me up at the back counter, including some non-printing items. I was in and out in less than 10 minutes! Friendly clerk and good service! read more

Officemax - Office Equipment Near Me - Rocky River, Ohio

Emily at the Rocky River OfficeDepot/OfficeMax print center was incredibly helpful over the phone and in person to get an urgent print job completed. She went above and beyond to help us out in a difficult situation. Thank you Emily! We appreciate your 5 Star Customer Service!!! read more

I ordered an laminated foam board poster to hang and when I picked it up, the grommets weren't in the right place according to the specifications that I gave them. When the manager Steve looked at the order form, he did indeed see where the specs were written (although not followed). He immediately offered to redo the job (free of charge) and was very apologetic and professional. I live in Lakewood and shop at the 117th Giant Eagle, so I usually go to the Staples in that area for my work projects. The last few times I was there (Staples) the customer service was so terrible and rude that I swore I'd never go back. Steve and Officemax in Rocky River have now gained a new customer for life! Thank You for understanding "CUSTOMER SERVICE COMES FIRST!" read more

What a pathetic joint. When I ran in and asked if I can print something off the internet, a very unfriendly clerk looked at me as if I asked if I can launch my spaceship here off to the Moon. Exactly, why would you expect someone to have that service, when they have the printers, the paper in abundance, and even internet connection? Ridiculous expectations. But even if you don't have a service customer needs, a smile and general courtesy go a long way. How they are still in business, I'll never know. read more

. INDISPENSABLE I'm here about every three months for printer ink and paper, and maybe twice a year for other supplies. If I DO need some assistance (and even if I DON'T)---say just passing an employee on my way to another aisle---everyone is smiling, greeting me, or asking if I need help finding anything. What would I do without OFFICE MAX? I'd be in a fine mess. The last thing I'd want is to be forced to search elsewhere for paper, ink or anything else office-related. Over the years---since about 1997 when I was in real estate---I've seen Officemax slowly cutting back on their inventory---and employees, too. What's up? For sure, people aren't handwriting much of anything anymore---except on sticky notes---so the need for a vast array of multiple styles of stationery is hardly necessary. Photo albums, too. Instead of passing around a book with at least 8 large full-color, easy-to-see pictures where three people can view all of them at the same time---and without touching their heads---just pass a phone. And hope you'll get it back---without powdered sugar or salsa, or at least close to it's original condition. Now, click on the NEXT miniscule photo you want to share, for another pass. (Flick off that whatever stuck on the screen.) Of course, you can go through this ritual with your laptop, but you really don't want to do THAT. Much better for everyone to---ugh---get up from their oh-so-comfy (:o{) air mesh swivel task chairs, cram themselves into your vast cubicle, and do a photo huddle. And the days of word processors are long gone. Loved mine, but with technology racing at mind-bending light speeds, about 8 years ago I threw out my trustworthy but now irreparable friend (no more parts available) along with the chicken carcass and peeled potato skins---or whatever garbage I had that week. Obsolete---after existing just a blinks-worth in Time. Computers are undeniably MUCH better---for writing, but especially for quick super-handy researching, running businesses, gaming, communicating, yelping, etc. (Actually, I've worked the keyboards on computers before most yelpers worked the keyboards on their Playskool pianos.) I can't imagine life without one. And I can't imagine life without an Officemax, either. Will I go in one day and find a mere 3 choices for ball-point pens? Or two for paper? What? No calendars? No binders or note pads? I DO see it coming. They'll down-size to convenience store footage, perfectly adequate for their assortment of grey black and beige machines. A few paper choices, and maybe a few printer inks. And a close-out corner with bins of pencils, erasers, markers, and paper clips. Do I like this 5 star store?---and all the others like this one whose inventory might join the heavy leather ledgers and quill pens before we know it? You're damn right I do. read more