We printed some funeral brochures last minute and Martin was so helpful and kind. Got the job done…read moreand made it easy!

If there was a 0 option they would have earned it. I know if they're understaffed but the whole…read moreoperation seems to be mismanaged top to bottom. Just came no to pickup one photo and am waiting while employee runs off to take care of another customer after taking 3 phone calls while I'm standing in front of him. Been here 20 minutes...still waiting...

When my wife and I first moved to Cleveland a couple of years ago, we needed furniture in a hurry…read moreand didn't have a lot of money to snag something nice. As hesitant as I was to buy used furniture, I felt like Cort had a decent selection of stuff that was in good condition and didn't scare me too bad. The staff wasn't too high-pressure and let us take our time to decide what we wanted to do. Even more, they cut us such a killer deal that we couldn't turn it down despite our hesitancy. Since we bought the furniture, I have been satisfied with what we got - no surprises once we got it home. No funky smells, no hidden stains, nothing broken that shouldn't have been. While I always prefer new furniture over used (unless I am dealing with antiques), I think Cort was a good place to buy from.

I bought a bedroom set. The customer service was friendly; they did not hound me, but answered…read morequestions and offered help as needed. The sales man was able to set up delivery in one day. No problems, and I love my bedroom set - at a price you cannot beat.

Talk about Fish customer service! We purchased a beautiful…read moreDurham solid wood bedroom set from Fish Furniture over 20 years ago. Despite the age of this set, we continue to appreciate the exceptional quality and timeless style of this Fish purchase. Unfortunately over twenty years the set was showing some stain/finish wear and tear primarily around the bases from vacuum cleaners, dogs and five relocations. We initially contacted a local refinishing business to see if they could perform the repairs, but they didn't provide an in-home service and would require the set be brought to the shop. On a whim, I thought I'd contact Fish to see if they were aware of someone that they would recommend. To my surprise, they said they ABSOLUTELY could, as they had a person on their staff for 30 years that did this sort of work for their Fish customers!! This is a 20 year old purchase! Within a week they had Bob out who was able to bring these pieces back to their original beauty and we could not be more pleased. Fish Furniture takes care of their customers! Thank You!!

Beautiful store in North Olmsted. A huge selection of furnishings with every size chair, sofa or…read moretable you'd want. Super friendly staff worked with my better half to create what we wanted for our living room. We'd definitely shop there again.

In store The store offers a decent enough shopping…read moreexperience. It wasn't too difficult to find an employee to ask the location of an item. There was no follow through though on the employee's part; I was just pointed in a direction of the store. I didn't see what I wanted so I had to find a second employee. They ended up not having the model of what I needed, but the second employee offered to order it online. The store was neat and clean though slightly empty and picked over. There were only a few other customers so shopping was a quiet and uninterrupted experience. Check out was fast. The computers are finally updated so the cashier can scan your rewards card and any coupons you have right off your phone. An e-receipt completes the process completely paper free. Order online pick-up in store I tried the order online and pick-up in store feature the other day. I ordered something at 7p and had an email that I could go pick it up by 8p so the promise of ready in an hour was kept. Once in store though, the cashier checked the shelves where online orders are stored and didn't see my order. The manager and an employee checking in the back later it was found the cashier just didn't look well enough the first time. Therefore, unless you have an online only promo, are worried the item you want will sell out, or need a ton of items, it may be faster to just go into the store and get what you want off the shelf yourself...

Terrible customer service for a simple printing job. Just a bank statement and a gas bill. Placed…read morean order the night before. Called about an hour before it was due to be ready. After a long hold, the associate came on and said "are you waiting for a price?" When I said I was calling regarding a printing order, put me back on hold and then disconnected the call. Called back, again after a long hold, and associate picked up and said "are you there?". I explained I was calling about a printing order, and was placed on hold again. Over 30 minutes on hold while I drove to the store. When I explained the situation, not a single person said they were sorry or acknowledged their poor service. No one on the phone ever said please or thank you either. It's just the basics people. Ridiculous.

Very disappointing experience at this store. Was charged a $300 large package fee to mail a piece…read moreof artwork. The same package was mailed from a different UPS store for half the price. The mistake was made by the employee at this store. The owner would not refund the extra cost. I do not recommend mailing packages from here.

My experience with this location was awesome. The staff was very courteous and professional. I was…read morepersonally dealing with an employee named Keith and Dorene(?). Keith helped facilitate an out of state shipment on an auction purchase I make from the local PD. He and his staff kept communication open and made the transaction flawless. He responded timely to any request or needs I had via email or phone. I felt like their only customer and that is a great feeling. Another customer advised doing business with this particular UPS location and I am glad I did. Great job guys and I hope this helps bring more business your way. Damon

I came in to pick up prints I had already ordered, and like everyone else, I waited in line…read morepatiently. Every time I order prints, I pay extra to have the white borders cut off because it's a service THEY offer. The staff was rude about it from the beginning. First, they told me to wait 5 minutes, which I had no problem doing. Then after I had already paid for the service, they came back and told me they "couldn't do it because they were busy." Meanwhile, there were only two customers in the store, including me. Everyone has to wait their turn, and customer services should be completed in order. If you offer and charge for a service, you should follow through on it instead of making excuses after payment.

I had a wonderful experience here over a month ago (on Jan. 4th). I drove straight here after work…read more I went to scan, make copies, and mail an important document (a big application). The staff person (I forgot her name) was very helpful in scanning my docs for me and saving it unto my flash drive. I had first logged unto the computer to scan my docs (to email it to myself) but the scanner next to the computer only scanned documents one-by-one which would have taken me the whole night to scan. So I was very happy when the FedEx worker helped me scan them for free. Once my whole packet was ready to mail, I placed them in the FedEx envelope and choose a mailing option. My package could have arrived the next day if I wanted it too but I choose 4 day shipping instead. I got a receipt with a tracking number and I was set. Service here is great so I will definitely be back. P.S. If you use their computers, know what you want to do and don't waste time. They charge by the minute I believe.