The worst customer service I have ever experienced. I had work packages delivered to this location yesterday and went in today to pick them up. The first employee I spoke with looked up my tracking information and told me she hadn't worked the previous day, so she wasn't sure what happened and would need to ask a manager. Since she didn't go find one, I did. The manager initially told me she didn't see anything and didn't think customers were even allowed to have packages delivered there. I explained that the tracking showed my packages had been delivered and received at 2:57 PM the day before. She then brought over another employee, who immediately began yelling at me, insisting they didn't accept packages. I calmly explained that they obviously had, since my tracking showed they were delivered there. I even offered to provide the tracking numbers, but he continued shouting that they "would do no good." Moments later, he found my packages. Instead of apologizing, he told me I couldn't have packages sent there again and continued yelling at me as I walked out of the store. To make matters worse, one of my packages had been ripped open. I understand if this location has a policy against accepting personal deliveries, but there was absolutely no reason to treat a customer this way. A simple explanation would have been enough. Instead, I was yelled at, treated disrespectfully, and handed a damaged package. I will not be returning to this location. read more

OfficeMax - Isn't it illegal to open someone's mail? - Office Equipment Near Me - Key West, Florida

Horrible stuff and very very veryyyyy rude people work in here! Simple question I asked and they just shut me down and said it your problem. read more

Myles was amazing. When I came to him with a problem, he fixed it right up. He is the best and the reason I come to Office Depot. Thank you Myles for always being great ! I wish you the all the best ! read more

Oh my god what a crappy experience. I made an online order for pickup and after driving 30 miles to get here the could not find my order online and then when they did it had some weird 'buyers remorse' status. Although I had order confirmation. Then the man cancelled the order and told me make it again on my phone. So, business checks account number, routing number logo all that crap I'm supposed to do it while I'm standing here on the phone because they're incapable of taking or making the order. I almost forgot. This was after I called them on the phone directly to make sure there wouldn't be any issue. And I was assured yes just bring your confirmation number and that will be the end of it. Now it's too late in the day for me to drive to the mainland, and I have to wait until tomorrow when I could've made another choice for my business. Either they are incompetent or they simply do not want to do the job. I guess I have to drive to the mainland to get my order. No big right? It's just a couple hours and another entire day to get business checks. Fml read more

OfficeMax - The guy who cancelled my order. - Office Equipment Near Me - Key West, Florida

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The worst customer service! Placed an order in the store. Was promised a delivery date. After 3 weeks nothing still. Placed the order online hoping it will expedite delivery. That was not the case. Called 1-800 number and got nowhere... read more

Evens in the print shop is awesome. Great team member. Helped me get exactly what I needed while also helping several others guests at the same time. Great job. read more

They're rude! Went in there was no one at the register and I went to the copy area to see if they could help get someone and they all ignored me. It wasn't until another customer tracked someone down in the store to get us help. Just rude and they all have attitudes for no reason. Customer service is definitely not offered here, which I didn't expect much of it but geez. read more

Really nice staff but the employee who rebound my book didn't do the best job. now i have to get another copy of the book and pay to bind part if it. read more

OfficeMax - Office Equipment Near Me - Key West, Florida

As a surprise to me, I had to urgently copy a stack of medical records. I came here, and the guy, Miles is his name, he helped me out by making this long process so easy and quick. While helping me, he also took care of everyone else and stayed very upbeat, cheerful, and not once did he stop smiling! He is by far the best retail/customer service person on this island! I've been here several times for a lot of coping, Miles is the only friendly, above and beyond, person at copy center. Thank you so very much Miles! --Lisa read more

Terrible cashier. Bad attitude. They think they are doing me a favor. Made me wait for him when no one in line. No election in store.

Horrible! Went to ship something and not 1 person knew how to do it! And we waited 30 mins to be told this. Harold "the manager " knew we were waiting and he did not tell us this! Avoid at all costs! read more

Worst customer service ever. "Sales" man couldn't be bothered to help me...even after I asked him for help. He just pointed ‍

Came down for my honeymoon and not one of the televisions in the three rooms we stayed in had HDMI connections. Not the end of the world, not the first time we've encountered this issue, but my wife and I dragged 20 lbs. of gaming gear down with us in hopes of maybe streaming a bit as a surprise to the people of Twitch.tv. So I contact the store to ask if they have some connectors to aid in this venture. If non-commital customer service via phone is what you're looking for, you've come to the right place! Not only did the first person who answered the phone have no idea what an "electronics department" might be (regardless of how it's named in their store), this man then proceeded to inform me that he needed to know "what [I'm] looking for in the store". I assume the word "electronics" may have been outside of his vocabulary, so I stated that I needed help with audio/visual cables. I was promptly rerouted to the one person who might have actually SEEN a computer or an electronic device that wasn't a "personal massager". Upon receiving the most unflattering greeting I've heard in a while ("yeah, how can I help you?", in a tone best described as "the f*** you want?"), I informed the next gentleman that I was looking for an S-Video cable. The prompt response was "Naw, we don't have those in store, only online", to which I responded, "Well, that takes care of the second part of my question as well!" in a jovial tone. This must have been the cue I was unaware of to immediately hang up the phone without any follow-up or other questions regarding how this person could assist me, thus ending our conversation. It's the holiday season. People are stressed out, demanding, sometimes even outright rude or nasty. Having been none of the above, I thoroughly expected to have someone in the store at least make an ernest attempt to address my concerns. Instead I was greeted with a level of dismissal I thought was only capable at the DMV or maybe a fast food restaurant. I'll never set foot in the store for fear of being beaten with a surge protector (provided they're actually in the store and not just available online), but this must be the most wonderful time of the year to be a customer service representative on an island where a single electronics store can actually hold you by the short and curlies without any worry of corporate oversight or managerial repercussions. 5 out of 5 stars for the lowest common denominator of "service" I could have ever expected short of being shot by the police for helping an old lady across the street in rural Mississippi. Excellent work and a great memory to share over egg nog this Christmas! ¡Felicidades, pendejos! read more

Seriously worst store ever! Call, says it is open, but open for online pick up orders only. Tried to do online order in parking lot and $10 delivery charge wouldn't come out of my cart. Call in store again. They tell me to call Home Depot to place order. I think they meant Office Depot. Called Office Depot, after finally getting through no way to put through an order unless we go though setting up an account first. I give up! I really wanted ink cartridge today, But guess I am forced to leave the Office Max parking lot in Key West and order from Amazon! Frustrating! Anyone else sell ink cartridges in Key West? read more

This store has a decent location and the service has always been great. The people who work there always smile when i ask a question and they are very helpful. The store is clean but I do wish they had a higher selection of materials, but its great for what it has. I would recommend this store to anyone who needs office supplies in a quick and efficient manner. read more

Terrible customer service. Staff is untrained. Assistant manager is rude, arrogant, and has no idea of what she is doing. Cannot answer the simplest of questions, and gets upset when questioned. Insults customers, and consistently asserts that the manager is unavailable. Shopping here is not only a waste of time, but an insulting waste of time. The store has been terrible for years, and it appears that corporate management could care less. No wonder this store gets such bad reviews. read more

I've always liked this office max. HUGE store, good prices and short lines. They have the office max graphic station for making photocopies or sending faxes etc. Nice selection of desks. A+ read more

This store has horrible customer service. They lost my FedEx overnight express package. They do not respond to requests over the phone. When I asked to speak to a manager she put me on indefinite hold. If you have to ship packages go to FedEx shipping center directly not to the store. Be forewarned. read more

Wow. Just wow. The service here is so bad. I would absolutely not come back under any circumstances.

Over the last two visits, my experience has been less than acceptable. The first visit was to receive a fax that was being sent to me and the person behind the counter stated that no fax was received and the they had been experiencing issues with a number of their machines in the copy center, Even though the sender has a confirmation sheet that the fax was sent and received successfully, no fax on the store's end. The store manager was of no help either and seemed to have the attitude that he did not want to be bothered with this issue. On the second visit, I needed to get some printer ink. Talk about bare shelves!!!! Old mother Hubbard's cupboard was probably better stocked. I did not ask for manager based on previous experience. Time to begin getting my office supplies online from other vendors. read more

This location continues to have systemic problems retaining campatent staff. From the top store manager down, no one that is sharp stays very long. Apparently, the pay scale is based on mainland rates, no where near a living wage in the Keys. Since there is no direct compatition, I am forced to continue to shop there. Be prepared for repeated disappointment. read more

I needed help printing a poster for an upcoming event. The staff was short handed but Ybe took special interest and made the poster work for me, even though the program I was using to create the poster was not compatible with the system at the store. Ybe really saved the day! Thank you. read more