Ordered online, allowing 10 days for in-store pickup. FIVE days later. order CANCELED by Office Depot "items no longer available" WTH

One of the larger OfficeMax area Houston and they have everything you may need to find for an office here. The owners here are very helpful and the restroom is clean on my visit. The price may not be the cheapest but if you need it now, they will have it in stock for you read more

Fernando at the printing counter was so helpful!! Technically, that counter was closed when I walked in at 7:15pm because it closes at 6pm daily (just a heads up, y'all!) but he assisted me anyways. He helped me out on the self service scanners as I was needing to print a few copies of something blown up at 200% and I'd never done it before. Not only was he patient while teaching me how to do this, he was also very kind! Thanks, Fernando, for your help!!! I really need these print outs for my college class in the morning and you saved the day! read more

They did a return for me without having the receipt, greateful for that! Service I would say was a 10 for this reason. Good prices on things. Just wish it didnt break in the first place. They stood by what they sold though, so happy about that. They have a good selection of printers here. read more

Not to be confused with Orifice Max which I think was the name of one of Barbie's porns. This is a pretty typical OfficeMax location that is exactly what I expected from an Office Max. It's very expensive and that's the main problem I have with office stores these days. Having said that, when I need certain things, I always know they're going to have them here - and that's what I appreciate. read more

Office Depot - I blame Max - Office Equipment Near Me - Houston, Texas

These places are typically hard to navigate, and I needed to send a 15 page fax, and I was completely unsure how to do it. A gentleman who worked there asked if he could help, and showed me very quickly and efficiently how to do it. He also told me how long it would take and where he would be if I encountered any further problems. I wish I knew his name. He was a black gentleman with a long hair. Just awesome. read more

I love this store # 6289 Office Depot location on West Gray in Houston, Texas. The staff is so helpful. I had the best customer service from store associate Stephanie. Just awesome. The manager is Corey Addibon and you can tell he hires well and is really on to of his store by the way he leads by example. If you need electronics or office supplies. This location is the place togo for all your needs. Hopefully you get Stephanie! read more

This is perhaps the friendliest Office Depot I have ever been to. Selection is reasonable given the size of the store, which is not the full-blown big Depot but a moderate size. However, I find almost anything I need here that isn't a special order, and the frequent sales are appealing. read more

Sorry to report the River Oaks Printing department for OfficeMax has now reached an all new low. Spent over $350 on one job that took 3 months and was incorrect. Had to show up to even get follow up on this project. Not once did they contact the customer. The floor manager at the store is the most unprofessional employee I have ever had to communicate with and could not recommend this store for business or personal use. read more

Just needed a few office supplies to bring home. I get all my printer supplies here. Everyone is so nice and professional. My daughter brought her lap top in to be updated. Great service here. read more

Office Depot - Envelopes - Office Equipment Near Me - Houston, Texas

I loveeeeee this location! Clean, neat, great customer service. Sanitation is on point, sanitizer is everywhere!! Love the employees here! Thanks for all your help! read more

Customer see rice at this location is very poor! Went to pick up an online order and had to wait over 30 minutes just to be helped. Then the order had been misplaced and they were unable to locate it. After going throughh each online order, they finally found it but it was mArked with someone else's invoice. I will never use this location again! read more

Office Depot - Office Equipment Near Me - Houston, Texas

I did not want to visit this store in the first place but I had to. For what was a simple office item purchase the Kirby location, my usual, was out of stock but they verified stock was in here and they sent me on my merry way. Slightly pissed off I was having to truck all over town for an office purchase of all things (where are my amazon drones that will just shoot packages through my chimney? Is this or is this not 2019?) I was already not in a good mood about going out of my way. When I roll up I see DARE program ladies posted up at a table in front of the entrance haranguing customers going in and coming out for money. I wanted to not go here, but I needs muh purchase and my boy at Kirby only verified stock here, and I don't know where another location is since I had driven by this one for the Dominos in the past. The DARE program ladies harassed me on the way in. Being the bigger man I did not let them know what an abject failure the DARE program is in research, in fact, ethically/morally, in being faithful to science, and lastly that it was a hegemonic tool of oppression that facilitated the underperforming schools to prison pipeline that decimated opportunities and earning potential in, unsurprisingly, poc communities that could least afford the true "cost" of the program in the first place. I picked up muh purchase inside and left, with the ladies harassing me on the way out to give them money or something. I look down on the OfficeMax brand and the store management/leadership of this River Oaks location for allowing this in front of their store with their customers. SHAME (bell) SHAME (bell) SHAME (bell) I would have preferred Lil Marco from the soundcloud trying to sell dime bags in front of the store to put his sister/wife through cosmetology school, or the toothless hooker from the Udipi Cafe parking lot trying to sell me a ZJ in front of this store to make her rent on the first of the month. Either allow them all, or allow none of them, sweet capitalist cheeks. I will not be returning to this location for office supplies. When that direct deposit hits we will see about the ZJ out in the parking lot though. read more

Customer service was horrible! I went in to buy a desk, to be told that there were none in stock in there store so I asked to see if there were any in another nearby store and was told there was none anywhere but I could get one in a different color. So I bought that one to be delivered to the house 2 days later. LONG STORY SHORT... 5 days later and numerous phone calls no desk. So I went online to see if I could find one that I could just pick up and what's this? The original desk I wanted IN STOCK I called the location to make sure that the website was correct and it was. The West Gray store manager lied to me and just didn't want to do her job. So I went to the store to pick up the desk and have them cancel the order. Which the Kirby location did right in front of my face; 10 days later and no refund from the original order. Called again no real results so I had to call my credit card company to dispute the charges. DO NOT ORDER FURNITURE FROM OFFICE DEPOT TO HAVE DELIVERED! THEY USE A sh*ty 3rd party that never delivers the item and they don't refund the purchase. read more

Worst customer service of any retail business I've ever used. I did speak with a manager that admitted that the employees lied about policy and I had told her it's happened many times before. She apologized but this has happened on my last 6-7 visits. I told her to take a picture because I won't be back. Dear Office max, keep your coupons and apologies. Wanna make this right? Hire people that give a shit about their jobs. read more

There must be new staff at his location. The 2 gentleman who have helped me at the printer counter the past few weeks have been approachable, knowledgeable and friendly. I did have to initiate and pull out their cheerful engaging side. When checking out at a normal register the staff and management have acted as if myself and other customers were a nuisance. That's a shame. This location could use a boost from fresh management to lead by example with engaging communication and positive vibes. My preference is to drive to the Kirby location. Debe haber nuevo personal en su ubicación. Los 2 caballeros que me han ayudado en el mostrador de la impresora en las últimas semanas han sido accesibles, conocedores y amables. Tuve que iniciar y sacar su lado alegre y atractivo. Al pagar en un registro normal, el personal y la gerencia han actuado como si yo y otros clientes fueran una molestia. Es una pena. Esta ubicación podría usar un impulso de la nueva administración para liderar con la comunicación atractiva y las vibraciones positivas. Mi preferencia es conducir a la ubicación de Kirby. read more

This is one of the larger OfficeMax that I've been too, however, they ran out of the paper I needed to buy. Which was a good thing, because, a few days later, I saved A LOT more money at the Weslayan location. I came here to get about 3K Yelp Eats menus printed. The young gentleman quoted me for $1.19 a sheet for a black and white print on special paper. Um, no thanks. So I asked if I could buy the paper ($12.99 for 250 sheets) then get the menus printed for their cost of 10 cents a print. That somehow saved me half the cost. It was 11 packs of Bristol White 65lb paper at 11.19 a pack for $123 plus tax. Add that to the print job ... somewhere around $400 plus tax ... The upside is that the kind young man and his coworker were happy to start the job immediatly, and I was able to pick up packs as they were ready and drop them off to the restaurants. Downside? I went to the Weslayan location a few days later and the printing manager questioned why I was buying the packs of paper to print on (which were slightly cheaper, $10.99) plus the print job (10 cents each) when he could print all of my copies at .14 cents each--no need to buy paper. Confused? Yeah. So was I. He said they misquoted me. The price I was given ($1.19) was for colored prints on both sides. West Gray Option A: misquoted for $1.19 a print X No. of prints Option B: (.10 X No. of prints) + ($11.19 X No. of packs of paper) Weslayan Option C: .14 cents a print X No. of prints Not only was there that confusion, but there was no one working the floor. But there was, however, one young lady standing behind the register doing NOTHING, directing others to the customer care register after stating she was closed. Maybe she was; maybe she was on break ... But why stand at the register and play with your nails? Since no one was on the floor, I had lots of questions and product-locating to do, so when I needed paper that was no longer on display, I asked customer service to do a search in their computer inventory. It showed that they had more in stock, so another employee went to go check on it and came back to tell me there were no more in the aisle. "Um, I know. I took all that you had left. I wanted to see if you had more in the back." I could have asked her to "go check in the back," but we know how that would have gone ... we've all been working teenagers. Save yourself time, confusion and money, and go to the Weslayan location. read more

Today was my second visit to this store. I needed one item, printer paper, which they keep on the back wall forcing you to walk down the main aisle loaded with impulse buy crap! There competitor keeps a high turn item like printer paper near the front for customer ease. No such concerns at this business. I get my paper, pass up all the impulse purchase junk and get to the register. The person in front of me had some kind of business reward program that didn't work. After 7 minutes and 3 different tries the person behind the only open register said "well, there is one more way we can try". At that point I set down my paper and walked out the door which got not reaction as, well, they really don't care. Coincidently, that is exactly what happened the first time I went there. A person in front of me had a rewards program that didn't work. Not much progress in 6 months. That time I stayed and my paper rang up with the wrong price. I told them so and they quickly told me I was mistaken. I walked all the way to the back of the store again and took a picture of the price tag with the same item number and showed the cashier at which point they changed the price. After leaving today I went to their main competitor, found my paper near the front, and $3.00 cheaper. I carried it to one of their 3 open registers and checked out. OfficeMax.......Never Again!!!! read more

I'll come back to this OfficeMax for the customer service alone. They seem a little under staffed but the quality of service you receive when you do encounter a team member is excellent! Shout out to Blake for going above and beyond. Not only did he multitask to get the customers checked out quickly and effectively, he helped me locate my lost phone in the store. Now that's what I call superb customer service! Kudos to him! read more

Ordered a large print job on a Thursday afternoon, guy said it will take awhile but he will call me when it's ready. It's Friday now and still no call. I rang them and they said they are just starting it now and will call when ready. It is now Sunday and still no call. I rang them AGAIN, and there is NO record of my print job at all. Thankfully Julie was very sweet and took care of my order in about 30 minutes for me. Pretty outrageous that it took four days to hear anything about my print job, and then it is nowhere to be found. Luckily I didn't have a deadline but come on! read more

I went there for the first time in my life looking for inks. No one or none of the store worker never asked me anything!!! not even greeting!! So ignorant! Luckily, one of the work who I called for help was arranging some supplies. So, I asked him where should I find the inks. He was very helpful and search for inks that I needed. He gave me some tip if I ever had a reward with the store and it is free to sign up. I could save more! Omg!! I was there looking for inks almost 15 min and this guy helped me find it in just 2 min!! I wanted to give the store 1 star but the worker who helped me made my mind change! Sorry, I didn't ask for his name! read more

Office Depot - The one that I needed! - Office Equipment Near Me - Houston, Texas

I feel like I stepped back in time. The most non-engaging with staff and the store just really is nothing to be impressed by. I probably wouldn't even be thinking about writing a response on here but literally I am aimlessly walking the aisles trying to find items that I need and have not been offered any help read more

Like others, I came here for the print center and the pricing was seriously jacked up. It fluctuates based on the day and who is helping you but it is supposed to be $2.99 for binding but if it is an inexperienced person for some reason it is $4.29. Not a big deal except I was doing 50 and so it added up. No worth trying to explain it to the guy because he just you a confused look. And on top of all of this I put in my order and left was told to come back in 30 minutes which I did. It wasn't ready. He couldn't remember what color back I wanted, I also told him the first time I didn't care so I had to wait another 30 minutes. read more

Needed an HP 10Bii financial calculator specifically an HP because my prof is picky and the young african american lady with dyed short hair wearing a light brown jacket who initially tried to help me wanted to give me a Texas Instruments one, I tried to explain that I needed an HP, showed a pic as well, and got rude and dismissive with me. I had to ask another lady to help and she was able to give me the right calculator with no problem. read more

I ordered a chair yesterday, drove all the way from Kingwood and arrived an hour after I was told my chair would be assembled and it still wasn't ready. Then they proceeded to offer me a floor model chair that had been out and used for several months for $50 off. Completely ridiculous of them to offer me a price that high for a used chair!!! The girl at the register had a horrible attitude. She was very dismissive of my frustration and not helpful at all! I have to wait 30 more minutes for my chair to be assembled. Not to mention their bathrooms are DISGUSTING. Customer service is not a priority here. I will never shop here again. read more

My one-stop-office-solution place in River Oaks. The selection is what you would expect. The prices are identical. The service is okay - not great - not bad - just aight. I come here about once a week for last minute items and they always have them. read more

Line is always ridiculously long and they never have most of the packing supplies in stock. Always have to end up going somewhere else for large envelopes and tubes. Also, boxes are extremely overpriced. GO TO WALMaRT read more

Office Depot - Office Equipment Near Me - Houston, Texas

I called before driving 15 minutes to the store to see if they had what I was looking for. The guy in the phone went to check while I was on the phone and told me yes they did. I get there & ask for it and the employees acted as if I was stupid. I said I JUST called and a guy said you had the stamps I was looking for he even checked while i was on the phone. Didn't apologize, nothing. Terrible customer service. read more

I cant complain too much about this particular Office Max, they are convient to me and usually have what Im looking for. I have found the prices on some big items less expensive at their competitors but over all they have decent prices. I have found that they run in store clearance specials often and you can really geat a get deal on an item if it happens to be what you are looking for at that time. The staff there is hit or miss...they are usually helpful enough but they tend to move at a snails pace it seems. read more

This place needs new employees and better management. I ordered flyers for work that were to be 5x7 I came hours after ordering at the pickup time and they hadn't started because they "forgot to call me" to tell me they can't give me what I ordered because the cuter is broken. The employee simply goes sorry forgot to call you but I was busy. The store was empty and she was talking with other employees... SO busy! So now I don't have my flyers read more

Purchased a piece of furniture at the West Gray location. They told me my delivery would be today no later than 5:00 pm. Then they told me that a third party would come to my home to assemble the furniture at a later date. When I called today it was close to the delivery date and I was stuck in the home all day. It was not quite convenient for me so I called to cancel. Office Max manager would not give me a cancellation order and only gave me her name as Amy but no last name and claimed to be the manager. What manager does not give you a last name??? Worst service ever! Never again will I shop at that location. read more

Every single time I come here they are out of most of their sizes of cardboard boxes. It is so frustrating. You would think that being right by the post office, they could get it together. It would be so convenient to be able to come here and purchase the boxes I need and then go ship my items. But usually I have to come back two or three times or settle for an inappropriately sized box. Or pay more to use flat rate shipping boxes at the post office. It shouldn't be this difficult. read more

I walked in and out in one piece. not much to say about this place. just like every other office supply location. no one works too hard-

Went to print 2 sheets. Yes 2 sheets of paper. There wasn't a soul at the copy center and yet the lady told me that there was a 24hr wait on all copies and prints. I was shocked by what she told me. I asked her that there wasn't anyone and that I only needed 2 sheets printed. The answer was NO sorry. She told me she could place the order for me and that I needed to pay for the prints and come back the next day. I have always used this Store and have brought them all my business and it is incredible how inflexible this enployee was. Printing my 2 sheets would have for sure taken less than the time it would have taken for the employee to place the order. God forbid they would let me cut in line before all the people whi sent their prints during the weekend but were not there then. I was there. I took the time and made the drive to the store and I didn't get the service I needed. So this copy center shoukd be listed as not reliable. read more

This is where I go for all my school/office supplies. It is rarely crowded which is a big plus, but also means that there are few checkout lanes open. The employees are always friendly but can sometimes be hard to find. read more

It's a good store to go to when you need office supplies. The staff is getting more and more customer service-oriented which is always a plus. read more

I go to this store because its 1/4 mile from my office. It seems to be one of the bigger stores. However every time I check out it takes forever. I only go there when I need something Right Now. Otherwise I order via their website and get free next day shipping. read more

After calling corporate customer service about a filing cabinet that had a 1 year warranty breaking after only 5 months, they told us to bring it to the store. Brought it there and the manager said that wasn't the policy. It turns out she was correct, that isn't the policy. But in the conversation she basically implied we were lying when we told her that's what customer service told us to do. Don't accuse your customers of being liars!! No longer customers. read more

This Office Max on West Gray is spacious and has all the supplies needed BUT NEEDS TO HIRE STAFF. Last week, I was shocked to see only 2 employees during a very busy work week. Today, I visited and there were only 3 employees. I suggest they HIRE STAFF or CLOSE the facility. What a poor example for a good company. read more

If you can get your printing done anywhere else - then don't come here! The print center at this place is absolutely hopeless. This opinion has been formed by at least 5 experiences of diabolical customer service over the last 3 to 4 months. It all sounds so trivial but when you have a 3 month old screaming baby with you, then tensions escalate: 1. My online printing is NEVER done when I pop in 24-48 hours later to pick it up. Apparently they don't get the notice in their email inbox - they have to manually check the online site. Well, perhaps they should do that at least once per day. When I phone ahead to ensure the printing is done, on arrival it is still often NOT DONE. 2. I once waited 45 minutes before actually getting served (with just 2 people ahead of me), only to find out my online printing was STILL NOT DONE. My baby was screaming. When I offered to breastfeed at the counter, I was met with stony silence. 3. Picking up online printing seems to be quite a complex task for which only the Printing Supervisor is qualified to handle. Which means that if she is tied up with other customers, then I just have to stand there and wait patiently (with my baby in tow), for her to be free, even if the other staff are twiddling their thumbs. Which can take up to 30 minutes due to sheer laziness, incompetence, and absolutely no sense of urgency. 4. I tried offering some constructive feedback to the OfficeMax Manager. He was busy at the register and didn't look or speak to me for some time after I spoke. It was an awkward silence. When I lightly said, "Customer Service is not going to improve if you neither listen nor acknowledge me," I saw an eyelid flicker. Thanks for nothing. 6. Lastly, a couple of workers have said they have 'new staff' in the print center which is causing all of the issues and generating lots of complaints. These new staff members are simply scapegoats. In fact, I've had very good experiences with all the new kids there. A change of management is all that is required to actually give this OfficeMax Print Center just a little bit of professionalism and a basic sense of customer service. Come on OfficeMax, step it up. read more