I was here a few weeks ago with a friend for the hannah montana event and I unfortunately was…read moreharassed by a staff member. I was checked at the door by security two different times during the night (i left to get some food and came back) . Just like the first check the second check i had my keys in hand that had a pepper spray attachment to it and they said nothing about it and let me in. A few minutes later, I had some guy rushing towards me aggressively telling me that I had to give him my keys. I was very uncomfortable with that and told him that I would just rather leave. As I'm walking out, he yelled at me "yeah fucking leave" and I told him that he was acting weird and then he gave me the finger. I started recording because I was uncomfortable with him following me. Truly uncalled for. It was literally a hannah montana event this guy was out of line.

Whoever answers the phone, clearly your mom did not do a good job with raising you with manners…read more Not only are you rude, but the information you provided is completely inaccurate. Nobody at the facility is on the same page with protocol and rules . What's the point of calling in to save yourself 45 minutes of a drive to be told one thing and then for them to honor another because somebody made a mistake and it's a good training opportunity.. your training opportunities should NOT be paid by the client but your business . Don't pass on your mistakes . I should have trusted my gut reading the bad reviews. Now I get why . Do better !

Great vibes and great customer service! Thank you Mellisa and Mike. Keep up the good work !read more

The bud tender is really passive aggressive and literally made me want to leave within one ten…read moreseconds of interacting with her. Don't know her name but she's short and has multiple tattoos. I've shopped her plenty of times but that will be my last at that location.

they are still the best! words can hardly describe how much i love lytt. lowkey healed by the…read morepositive energy every time!

Everybody have to check receipt before leave the store!!!!…read more Bc I didn't check until home. I was excited to shop here because they were advertising a 30% off promotion on July 4. I understand that some products (such as beverages) may have been excluded from the sale. Nice set up and fast service. Staffs are nice But I don't want to leave negative review, but I'm disappointed with how this issue has been handled. I visited during the 30% off promotion and spent nearly $400. I know some items, like drinks, may not have been eligible for the promotion, and that's completely understandable. That why I asked the staff who helped us to make sure and she checked on the computer and said yes Kiva is 30% that why I order a lot but she didn't say only 1 or what the policy when I said wow I want more when it's 30% off, good deal! She should say something. However, I bought five Kiva Sea Salt Caramel Milk Chocolate Bites, and my receipt appears to show that only one of them received the discount instead of all of the eligible items. Also another 2 cookies and cream that only 1 eligible. So I reached out through the company's online contact form, explained the issue, and waited for the reply. It's now been over a week, and I haven't received any reply at all. Even if the discount was applied correctly, I expected someone to at least respond and explain it. I hope the store improves its customer service and communication. At this point, I'm just looking for someone to review my receipt and explain what happened.

Came in not looking for anything specific and my budtender Seth was super helpful and had an…read moreamazing attitude. Changed my mind on products a couple of times, and he was very patient and informative in my choices. I'll definitely be coming back here. Best service I've received in a dispensary in the bay so far.

Love this place! Especially because they always have a lot of random deals. Sometimes you'll find…read morestuff like buy 2, get 1 for $1, which is pretty hard to beat. Definitely worth checking out--you never know what kind of deal you'll find.

Best little spot around! They are all super friendly & make you feel comfortable…read moreNever busy and always have deals

We had passed by during Fog Fest. They had kids running a lemonade stand outside giving samples…read morewith other delicious freebies like hamburgers, hotdogs, & chips for anyone passing by. It's their fog fest tradition which I'm so thankful for because we weren't able to stand in the long food lines with a teething sleepy 9 month old so we helped ourselves. They were having a 20% off special too. I purchased some THC/CBD cream for my back pain that's been exacerbated lugging around baby boy. The guys running the shop were so chill and friendly and I'll probably pass by again when I need a refill on balm.

The absolute best! Fantastic service with good quality, and their edibles taste awesome and get you…read moresuper lifted - I love the lollipops :)

I love BL! Great organic products at affordable prices. I always get service with a smile!read more

After a flight cancellation, going home after week of work here, and forced stay til early the next…read moreday and trying to unwind - I found this service to be a oasis. Professional, kind, within an hour.

Great service. Super friendly and helpful. Was a loyal customer for a period, am giving up the…read morereefer but want to shoutout this business for being easy to use and so friendly. Thanks y'all!

Let me start off by saying your Woodland crew, all of them are exceptional and outstanding, there…read moreare no improvements needed. There are no "stupid questions" and they make you feel like they are your best friend and your part of the crew, from an enthusiastic greeting as you walk in the door, to another as you enter the show room. I cannot say enough. AYour selection is impeccable and vast as well. Now for ownership, that is another thing. The biggest beef and I am not the only one as I have heard from other customers as well. What is with the $5.00 atm fee? This is an absolute slap in the face to your customers, and I can only equate it to corporate greed. Your employees work so hard to make each shop into a "local neighborhood shop" and in seconds you kinda put a damper on that. Maybe I am missing something, and I do know there are fees at the bank involved. But let's do the math. First off, you do have expenses as all business does but the profity margin at dispensaries is already high. The price point you set is to remain profitable. The beef, is at 5$ per swipe, at a modest 100 transactions per day is approx 15 k pure profit. So that encourages cash only as your bank machine has fees as well. Let us talk about encouraging cash............hmmmmmm. I love getting "cash" as well. I get that. But your adding 5$ per trans is really soaking your clients. With almost everything being cashless or cashless encouraged it almost feels like a trap. You have gone so far even as to switch out to a new debit system and "forgot" to put the 5$ per transaction fee notice back on the customer terminal so if the employee forgets to mention it you don't even know about it. Now I have heard other businesses charging this heavy fee but instead of being greedy they put it into their employees. Retirement funds, medical and health coverage or yearly bonuses etc. I know you have reward programs etc. and are a great business. I def may have it all wrong, but I have heard people really complain and with so many other dispensaries around, a switch is easy. I love your shop but this just leaves a bad taste. Like I said I am mostly uninformed and maybe totally wrong but with everything being so expensive do we really need such a high fee. The 1% give to the community is a start too. I would like to thank you in advance for your time and do hope you take this question and suggestions as intended and not a attack on you or your staff. Please pass along the love to your staff. Best Regards and the best day, Terry

embarc is ripping you off! I did a pick up order with my…read moregirlfriend and when we got home and smoked some flower it was like rolling up some old wood the flavor was gone and the potency to. we checked the packaged date and it was last year 2025 . embarc sells old outdated flower and vape pens under deals to get rid of products that are old. clearly a rip off!. I don't recommend embarc instead I recommend future buyers to check the package date to ensure you get fresh weed for your money and not a rip off!.

Great selection and customer service... one of the only places that I shop at! This place does a…read moregreat job!

I've been going there for a long time and there's only about 20% of the budtenders that are…read moreactually nice and helpful. Today when I spoke to the bystander trying to , understand that I was looking for Gummies or less costly items. She became very snotty with me . I bought the thing I was going there for vape on sale and quickly went down to the dispensary on 19th and bought more things with the kind and considerate bartenders at 19th . They are about the same price but much nicer people . There's too many dispensaries in the neighborhood to suffer fools.