So disappointed. I went with this florist because they were local, and the pictures of the bouquets were beautiful.
The recipient never got the flowers for her special day. Instead, she was running around in her office, trying to figure out where the flowers had been dropped off. It was a waste of everybody's time because we later learned that the delivery person LIED about dropping off the flowers and used a fake employee name and signature.
Now, all my calls to Ode go to voicemail, and although Jeff from customer service promised to make things right, he stopped responding before the issue was resolved.
I'm out of $100+ and I didn't get the service I paid for. The day was ruined.
I'm likely to report them; you can't take someone's money and then not provide the service they paid for. read more