If you have any "problems " at Biolife Fairview Heights they are SELF IMPOSED,Your extended wait…read moretime is because you didn't get up off your lazy ass and make it there EARLY! THE PLACE is extra CLEAN! The employees are friendly and professional, the only problems you have are self imposed.GO TO CSL LOSERS! FINISHED NOW POST (OR DONT)....

Was at Bio life this afternoon .what a joke !!!!! If your…read morehomeless and use a shelter for your address .they won't accept you. After a wait of almost 1 Hour of waiting started the "check in " Guessing about 1/2 way through was told of situation with address. Not very professional in my own opinion . Shouldn't they disclose this on their website!!!!! Guess the think that all homeless are some low class of people !!!!

If you desire to give blood or platelets, this is a nice place. Very friendly and professional…read more Highly recommend.

I am generally a sucker for signing up to donate blood. This means I've spent my fair share of time…read morein a gym or community center with the Red Cross. When I lived in Brentwood Forest the Mississippi Valley Regional Blood Center did a drive at the clubhouse there. It was one of the best experiences I had giving blood. Since then I've regularly given at the Crestwood location. It is easy to schedule an appointment, the staff are friendly, and there are the best snacks! I love it. You also get little mini rewards (pins, grocery bags, shirts) as you hit different benchmarks in giving blood. If you give blood in St. Louis I highly recommend doing it here.

I have had the BEST experience, the staff here at 7531 Watson is OUTSTANDING! They made sure I…read moreunderstood step by step what was going on and I was totally comfortable. I have done research on this and donating PLASMA is a big thing. I fully recommend this site

So me and my bf went, I couldn't donate unfortunately but he did. He didn't make all the way…read morethrough the donation but two hours after he took his bandages and started bleeding which shouldn't be happening. Margaret was the one who did it honestly she needs more training bc that ridiculous she didn't know what she was doing. Honestly so disappointing with lack of caring about people to do it wrong

The staff is very unprofessional they are more concerned with talking to one another than actually…read moreworking. For this reason the process takes much longer than it should. That's not even the main problem I had! I watch the receptionist who does the finger prick go through 5 patients without changing her gloves once! After noticing that I started to pay closer attention to the other staff members and noticed most of them weren't changing gloves frequently or even at all. I am beyond disgusted by the lack of cleanliness the staff perform which is why I won't be returning. There is no amount of money worth possibly being exposed to someone else's blood or possibly a disease!

Jonathan, the employee who did my iv quite literally shoved the needle in my arm and then laughed…read moreand said does that hurt? And proceeded to twist it and push it deeper after I said yes. I'm a regular at this location and I've donated plasma plenty of times but have never been in serious pain. Some normal discomfort as the needle goes in, sure. But not like this. I think it hit some sort of nerve or something because it kept feeling like the needle was vibrating and it gave me a nails on the chalkboard kind of feeling. My arm was already bruised before they even wrapped it up and my whole arm is sore and hurting. Awful experience!

My Gurls right there Always respectful to me…read moreThey be trying to get me through not let me say nothing yet Ms F bp will go up I got y'all...Office managers nice to me too In and out with in an hour as long as I done had plenty of water and veggies and protein Hi YALL

I have never had any problems in this center. The place is clean, the people are friendly and…read moreprofessional. They care about your comfort and make sure everything goes well. The only reason I had to stop going there was because I didn't have a reliable car. I do now so I'll be going back. They also pay better than the other plasma centers and have better trained people.

I went to donate and the one female staff Monica she kept probing till she found a vein and blood…read moreit was leaking out the spot I was stuck with the needle and she just kept adjusting the needle and then when I was done she wrapped it up and then smacked it when she was done I didn't want to even give it a star at all

Soon as I got in the room for my physical the white nurse lady assumed I was high and said I…read moresmelled like weed(I wasn't high nor smelled like it) but I do smoke but I'm not stupid to go in smelling like it. I sat there for 2-3 hours with waiting nobody even said nothing to me about smelling like weed when I was my name was getting put in the system. You won't catch me there ever again. LET ME REMIND YOU FIRST THING THE NURSE ASKED ME WAS, "Do you smoke pot?" Even my friend got pass me and he smokes.

***News Flash*** Starting December 7th, (really? Of all…read moredays) Corporate CSL has decided to take MORE of your plasma AND pay you LESS! They used to have a 3-tiered structure to pay you for your plasma based on your weight. Now, they have gone to a 5-tiered pay structure based on your weight AND Now Height. I have made over 500 donations with them and now they are doing this? Folks, it's all in the name of corporate greed AND (to use that disgusting business world phrase) "to enhance shareholder value." So their new motto, paying you less AND taking more from you. For the center I use in St. Louis, I give a rating of 4 out of 5 which I have done before and still do. My beef is with the corporate level decisions they make and this latest one is the reason for the 1 rating. Donating now will be less of a priority than it was before today. I will also check out the competition. I'm sure most other long- time and loyal donors will be doing the same thing. Give more, Get less! sick, Sick, SICK!!!

Waited for 2 hours as a new donor and no one ever interacted with me. I heard staff in the back…read morelaughing and carrying on but no one told me what the wait was whock i find to be incredibly rude. I finally had to leave. I guess this center is either not staffed well enough or managed very poorly. I will not be coming back.

Good afternoon I wanted to share about an amazing experience that I had yesterday at BioLife in…read moreSaint peters. I am visiting from out of town. I'm originally from Arizona. I was nervous about going to a new center. However I've been going for about a month now and it's always been a great experience yesterday as we were all preparing for a big storm. I wanted to make sure to get my donation in prior to the storm.As usual everything went smoothly and I was lucky enough to meet Lily. Lily was the tech who greeted me as I settled into the donation chair. It was super busy however Lily took her time greeted me was very kind and engaging. We talked a little bit about the weather and discovered we are both big fans of I need to combat the side effects of the cold weather. Long story short it was a great donation. She was efficient kind and went out of her way to make sure that I was comfortable as well as all of the other patients she was working with. You all have a great team. I appreciate the opportunity to donate at the Saint Peter's center.

I am 21 years old, nearly a professional athlete, and give plasma both for the people I'm helping…read moreby doing so and for a little bit of side money. I HATE giving plasma because I'm weird about needles and how my body feels during the procedure, but still do it. Today, 10/06/2025, at roughly 6:00 PM, I went from hating it but doing it anyway to simply never doing it again. In fact, I don't ever really write reviews, but made an account and came here ant typed all this purely because BioLife Plasma St. Charles is horrendous. I arrived with my friend and proceeded with regular routine, since I've been here enough to just know what to do. Had I not known coming in, I would have received poor service and untimely help by a closing staff who seems to give very little care or acknowledgements to any donors coming in. They weren't busy either, half of the staff standing around fairly obviously just waiting for close so they can go home. Upon doing the preliminary testing/check-up, the man I wound up getting was extremely rude and ruined my whole night, which could've been spent elsewhere doing something I actually wanted to do. I was having a pretty good day before that point. He (African American male individual, tall, quiet) did not greet me, and just began moving. He immediately proceeded to doing the finger prick to collect my blood for testing BEFORE any blood pressure/heart rate testing. That meant if I had failed this test, I still got my finger pricked which I hate with a seriously burning passion. It is an extraordinarily uncomfortable feeling to me, but stomach it for the sake of ease for all. I failed the heart rate test because apparently it was at 116, but I didn't know that. The man walked away and came back 30 seconds later and just told me to go sit down for 5 minutes, which I did, still not knowing why. The verbatim quote was "Go sit down and I'll call you back up.", which I did without any protest. I was then called back and got measured again and failed a second time, but I had done no exclusive calming down when I was sent away because HE SAID NOTHING ABOUT WHAT HAPPENED. I also have a naturally higher heart rate, and couldn't really even tell that it was high to begin with. By this point I was being conned out of my time. I failed a second time and he said, verbatim, "Come back and try again tomorrow.", to which I replied "What? What happened?" He then, as if burdened, rotated his machine around and showed me my heart rate at 116 when it apparently has to be below 100. Probably would've passed just fine if I had at all known to go exclusively try to slow it, but again, he said next to nothing up until this point, essentially sending me home with 0 dollars, 0 donation and *2 hours of evaporated time* out of my otherwise very dense and busy day, which I elected to spend altruistically giving my blood. BioLife's entire PR hinges upon messages they send out to "get people back into the donation chair", then put on a display of pure inadequacy, rudeness and contempt, and they seem fine with that culture of theirs, which brings me to my official recommendation for BioLife St. Charles: Do anything with your day except go there anywhere near closing hours (likely 5PM-7PM). They are not there to help you anymore, and their hospitality has seriously vanished. Day shift workers are a different story in most of my experiences. In my friends case, who passed the preliminary tests just fine, she had a horrendous experience as well, per her report. During her plasma drawing, she had an incredibly uncomfortable experience, with the needle slipping wildly with loosely applied tape, creating a very unpleasant process. The worker for her section appeared rude and, again, burdened by her presence, and having to go press a few buttons on the machine whenever it stopped working. So, from this testimonial, on 10/06/2025 past 5:50 PM at BioLife St. Charles, every FOH worker from the beginning to the end of the visit had been nothing but rude. I have worked food service for quite some time and fully understand the general attitude of food service workers near close. But they are not food service workers. They're doing much, much less for much, much fewer hours. They have 0 (zero) entitlement to behave in this way, especially directly towards donors who, again, are there entirely on their own will to do something charitable and make a few bucks. But, as of now, if they offered me $500 per donation, I'd tell them to piss off. Edit: they acted this way towards me, who is extremely unproblematic and very likely in the best possible physical shape to donate, with seamless donations every time. Imagine somebody else, like anybody who's older or might be slower during the donation process. It's pretty evident that they'd care even less about those people, too.

The service is terrible. Some of the employees are doing their best to keep the spirits in that…read moreplace lifted but no thank you. The equipment is either down or inoperable. Also they need to brush up on the sticking training and such, I've been bruised in the past.

Service is terrible, no one is in a hurry to do anything (feels like you're at the DMV in…read moreMissouri). Staff can be friendly or cold, you never know what to expect. They literally changed my address in their system so when I called the card issuer I couldn't get any information or access my funds because the staff made that change in their system. I still had a full payment on my card when I threw it in the trash. Ignorant staff, if they don't like you they will just make it hard to get the money so you don't come back. This is the Bridgeton MO location I'm referring to. I can't speak on the others.