1. Octane GMC of Santa Fe

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Santa Fe, NM

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Octane GMC of Santa Fe

3.7 (20 reviews)
Closed • 8:30 am - 7:00 pm

Services - Octane GMC of Santa Fe

Auto loan

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2 years ago

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2 years ago

I find them very honest and knowledgeable. The service department is very clean and they are friendly.

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6 years ago

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5 years ago

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6 years ago

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Review Highlights - Octane GMC of Santa Fe

“The salesman, James Robacher and Sales Manager Edward Serrano were very helpful and professional to deal with.”

Mentioned in 5 reviews

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Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe

Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe

(163 reviews)

UPDATE: Today my wife and I made another visit after receiving a call from sales manager David. He…read morearranged a visit with salesperson Jessica, who was just wonderful in every way. We purchased a 2024 Jeep Rubicon at a great price. Jessica took her time and answered all of our questions. We never felt rushed. This is how the purchasing experience should always be. Visit them and have David or Richard set you up with one of their great salespersons. In a prior visit, we dealt with Gilbert, who reminded us that he didn't get paid by the hour, and refused our request to take a test ride of a vehicle similar but not exactly what we were looking for unless we could provide some assurance that we would "most likely" purchase the vehicle. Salesmanship 101: Always cultivate your customer. If they don't buy today, treat them well and they may come back and purchase another time. Cultivating a customer should always be "worth your time". Fortunately, David called me the next day, on speakerphone with another manager and a few others to apologize for Gilbert's treatment of us, and assured us that this is not how their salespersons are trained to treat customers. I'm so glad David called and remedied the situation. David was sincere. You could tell he was genuinely concerned, not just due to my original review. The dealership, David and Jessica have my respect and have earned a loyal customer. Today was a win-win day.

My mom is in her 70's and dreads coming to this dealership to the point that her next car will not…read morebe a Jeep. We brought her car in for an oil change and service, driving 1.5 hours from where she lives to do so. They do not provide loaners or offer Ubers/lyfts, so I rented a car for the day. When we got the car back, at the end of the day (just before I had to return the rental!), it had not been washed, and the requested service had not been performed. Then, on the way home, the check engine light came on. For the next appointment, I brought it back myself. They said it would be 1-2 days. Cautiously optimistic, I booked a hotel room... still no word. I stayed a second night, and still didn't hear back. We have called and left two messages waiting for an update, and I am on my way to rent a car so I can drive back to her. It seems pretty problematic that getting a car serviced is ending up this costly (when you factor in the commute, time without a car, inability to get home for days, etc.). At the very least, they could provide us with timely updates. I am young enough that I can manage, but it seems downright unethical for them to hypothetically put an elderly woman in this position. She wouldn't have the option of not getting home, and there would have been no way for her to get a ride that she could afford. The were mildly apologetic about "forgetting" to complete the service we had requested the first time, but this type of mistake is hugely inconvenient (and would have been very risky for my mom to handle) when you are the only dealership within 2 hours. Please get it together, Jeep. I just want my mom to be safe, taken care of, and not to have her financially exploited and inconvenienced for what should be a standard repair service. You really need to provide loaners.

Fiesta Nissan - Nissan Titan

Fiesta Nissan

(24 reviews)

I removed the previous review in honor of our recent experience which exceeded our expectations…read more General manager, Sales manger, Finance manager helped us with 2 vehicle trade to one great Nissan Sentra lease. I wish they had SUV that we wanted to purchase, if they did, we would've purchased another vehicle form them. They have also helped us transfer bed camper from my truck to a new owner. Thank you, thank you, thank you!!!!

I had an oil change and vehicle service check done by fiesta Nissan in September. Two weeks after…read morethis service the heater and defroster stopped working. When I stopped and spoke to the service department at Nissan I only sought an acknowledgment that the automotive service provided may be responsible for the current problem my Titan was exhibiting . As Fiesta Nissan is the only automotive service company I have used since buying my Nissan Titan I'm sure the issue I faced involved two incompatible vehicle coolant caps switched during the vehicle safety check and thus enabled coolant's to leak. The leak resulted in the heater and defroster to stop working. I paid approximately $190 to have a diagnostic into and solve. This diag was done by a different auto repair shop as I assumed the problem was a failure of an auto part. The separate auto shop stated on the repair invoice that the problem was the switched coolant caps. When I returned to Nissan and explained this I was accused of attacking them, I wasn't, and demanding they admit liability. I was assured by the assistant service manager that he personally over see's and signs off on each step of vehicle services. I have always done business with ethical and responsible businesses which,in only my opinion, Fiesta Nissan is not!

Subaru of Santa Fe - Crack in windscreen that happened while parked at Subaru of Santa Fe dealership during assessment.

Subaru of Santa Fe

(83 reviews)

Overall, Subaru of Santa Fe provides outstanding service. However, today I called to make an…read moreappointment and got a robot. Not only do I refuse to deal with robots, but Subaru's "Miss Thing" speaks with a freaking VOCAL FRY! Is there no escaping this stupidity?! I hung up on it and drove over there in person to make an appointment. NO AI, NO VOCAL FRY.

What a shame. My eyesight disabled and check engine came on in my 2017 Outback. It's done this…read morebefore because of the gas cap. We were traveling to Santa Fe from another state and on our way home to check engine and eyesight disable came on again. We went to Santa Fe Subaru at 7:30 AM and asked if they could run a Code check in the express lane (exactly what it's for) and the gentleman bluntly said yeah we can but you'll be sitting here all day. I told him all I needed was the code check because this has happened before and if it was something simple like the gas cap, we could drive to our home State and have the vehicle service there since it was just serviced a week ago. He said I would still be waiting possibly all day till 5 PM. I left and immediately drove to AutoZone. They checked the code within two minutes, and it was just the gas cap. It's unfortunate because we are moving to Santa Fe and we are in the middle of a decision whether to buy a new Subaru we've already owned six in the last 20 years (but hate the look of the new Outback) and this experience has made the decision for us to switch to Hyundai. After looking at the reviews of only a 2.4 for the service center in Santa Fe and being accustomed to five star service in our home State, we've decided this is not what we want to deal with especially being used to Subaru. Excellent service. Subaru Santa Fe should be embarrassed. This is a horrible customer interaction for anyone especially a loyal repeat Subaru owner. I will be writing Subaru corporate to relay this atrocious experience.

Octane GMC of Santa Fe - car_dealers - Updated November 2026

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