We were driving by on the way home from the gym one morning... & saw a truck we had been looking for. We stopped in & James took us on a test drive of that one & another we liked on the lot. He talked us through ALL the pros/cons of each vehicle. We wanted to trade in our current car, so he facilitated an offer on it. I'm from a car dealership family, so I ask a LOT of questions & negotiate & research EVERYTHING, so it took longer than it shoud have, but that's my fault. I HAVE to be comfortable with the deal. :) Yvette's team was patient & answered all my questions. I researched the price (while there) and saw that, though they won't negotiate on the price, I was satisfied that it was the best deal in the area on that specific vehicle (2022 Tacoma Off-Road). We drove home that day with our new truck! David in finance was very patient with me. He sent me home that day with brochures/details on the various extended warranties that were available. I did my research on warranty companies & found that the one they offer is the BEST. They did negotiate on the ones that we wanted, a few days later. Thank you, James, David & Yvette, for a great experience! The most expensive trip home from the gym I've ever had, but worth it! ;) OH! And I got some more exercise in, while I waited, dancing to the GREAT music they were playing in the dealership! ;) read more

I find them very honest and knowledgeable. The service department is very clean and they are friendly.

I purchased a GMC Sierra AT4 and I was relieved it was not a negative experience. Tony and Dennis were very friendly, helpful, and suprisingly honest. There was not haggling or hassle. The process was very streamlined. When we did encounter small issues, (i.e. I was unable to obtain a cashier's check because the sale was agreed on Saturday night, they were closed Sunday, and I came in to pickup the truck Monday), they were still patient, they found solutions, and they carefully explained the process. My only compliant was that they would not honor GM's First Responder's program. read more

Octane GMC of Santa Fe - my son was happy as I am with our first truck. - Car Dealers Near Me - Santa Fe, New Mexico

took my truck in for a recall, asked if they could replace my 2 low beam bulbs at the same time, ended up at $ 270, two hundred and seventy dollars, to replace 2 bulbs, they must be in financial trouble, that seems to me to be a total rip off, had to pay since they had my keys. Not good read more

Me and my husband went to go look at the new Hummer truck when we asked the salesperson if we could test drive we automatically recieved a no. When I asked why, the response was this is an expensive vehicle. Not only did we feel judged but we felt disrespected. We own expensive vehicles, I'm not sure how this dealership plans to sell vehicles if there not allowing them to be test driven and if their going to be judging their customers by looks or appearances. read more

This is an exceptional dealership! Yvette Roybal was the first person I met when I walked in to their showroom, she was super friendly and made me feel like we had known each other for years! I told her my situation and she made sure Guillermo my sales person went above and beyond, we hit a sang with my bank because of another dealership I was dealing with that the deal fell through, however this didn't even become an issue, they handled it like super professionals, when everything finally fell back together, this team of professionals continued the course, I have purchased many vehicles over the years, and this was the most exceptional customer service ever! Shop here and you will not only get a great vehicle but will leave feel confident of your purchase! These types of dealerships are few and hard to find! read more

Larry Dembrun Dealership was great and clean really good covid steps in place - James was helpful as well read more

Octane GMC of Santa Fe - Larry Dembrun - Car Dealers Near Me - Santa Fe, New Mexico

We stopped at Octane late in the afternoon on our way back to Texas from Colorado after throwing the check engine light. My 2018 Duramax was showing several codes related to the fuel injection system and Austin Martinez kindly got us in immediately to check things out. We left the truck there overnight so they could complete diagnosis and ended up leaving a trailer outside the dealership before going to check in to a hotel. Austin drove by later that evening just to check on the trailer. He gave me a call before noon the next day and had the truck ready to go. They discovered it was a fuel quality issue so they reset everything and did a relearn on the system. Truck is running great and I am grateful that he got us in and ready to drive home the next day because they appeared very busy. Thanks Austin--you rock! read more

Love the Octane way! I purchased my Buick in September and had a great experience. Sanitation and Covid practices were outstanding! Fast forward to February and getting my first oil change, another great experience. Jason & the service crew were very welcoming, friendly and efficient. I was late to my appointment and they made me feel on time. It is worth the drive from Albuquerque to get the sales & service Octane offers. I will definitely be back here for all recommended services and any future car purchases. read more

GREAT NEW OWNERSHIP No need to look anywhere else. Best place in Santa Fe to get any make of car serviced. Customer service, knowledge and ease of doing business with them blows everyone else away! I'm at ease every time I visit. read more

sale person said they were repairing the vehicle I was looking at I followed up consistently for a month. I was told when it was ready they would let me know, then they stop answering my calls when I found out they sold it. Wasted a whole month due to bad service read more

I have never been treated so poorly, not answering calls or emails. Credit union talked to them told them grandson had check in hand, got insurance on car; ready to drive 5 hrs to pick up tomorrow. No call or txt in response to my txt. I called and car was sold, stay away from this crew! read more

Yvette and her team are awesome! They were quick to respond to questions, concerns and my needs were met! I highly recommend them and anyone that needs a new or used car. The team ensures quality and customer service was priority. No pressure like most car dealerships. Yvette was kind, made sure I was pleased and had the best of my interest. Highly recommend! read more

After shopping for several months for the perfect truck for my daughter we stopped in at Octane Buick in Santa Fe for a a test drive. The staff was awesome, upfront, honest, informative. That made the buying experience exceptional. We will return for another purchase in the future. Special thanks to Edward, James, and David my daughter is very happy with her purchase! read more

AQ Leija is the best!!!! After a short talk the vehicle he found to show me was everything I wanted and in my budget. There was no high pressure sale which is key to my car buying happiness. I love my GMC Acadia!!!!! AQ To The Rescue!!!!! read more

Don't recommend buying from this dealership. Bad business practices. Bad sales manager. Inquired on a vehicle Sunday evening, received email response that night, sales manager called the next morning & emailed a credit application, spoke to SM a little later in the day and got confirmation car was still available & submitted my application. An hour later SM calls to say someone else just came in and they are selling the car to them instead. We were pre-approved for almost double the price of the car, but they sold it out from under us because they have shady, disrespectful business practices. Untrustworthy people. read more

I'm an out of state buyer and Octane had the vehicle with the options I was looking for in stock. The salesman, James Robacher and Sales Manager Edward Serrano were very helpful and professional to deal with. I got the vehicle that I wanted at a great price and everything was handled over the phone and via mail. Octane arranged delivery of my new vehicle. Great experience and I will be back! read more

If I could give negative stars I would. Octane Buick is your classic sleazy car dealership, right of the gate the salesman James was really passive aggressive and made it a very awkward experience. He also made it very clear before I even test drove vehicle that they don't negotiate because "their prices are fair" Here's fair they are for you, so stupidly I traded in my 2018 4Runner through them and bought a used tundra, they were very firm on what they offered me for my car which was originally $30,000. I told them I was gonna walk away and they agreed to give me 32k for my 4Runner. Seems fair right? I mean, I bought it brand new in 2018 with only 11 miles on it for 37k so 32k seems fair. So out of curiosity a few weeks after my tundra purchase I check the website to see what they're asking for my 2 yr old 4Runner. I'm shocked to see that my used 4Runner that I bought BRAND new for 37k is being sold 2 yrs later through octane Buick for 49K. Are you kidding me? What a scam you guys are! You guys are joke and a disgrace of a car dealership. I am so upset that I was so naive and let it you guys sucker me into doing business with you. I am going to make it my new mission to make sure you guys lose as much business as possible. Here is the link and vin for my old vehicle so everyone knows what NOT to buy. Vin JTEBU5JR5J5588338 https://www.octanebuickgmc.com/VehicleDetails/used-2018-Toyota-4Runner-SR5_4WD_%28GS%29-Santa_Fe-NM/4681534493#close read more

I purchased a truck from Octane with a trade of my older truck. The process was very smooth, with a great staff. They were fair on both the trade and new purchase side. I have taken my truck in for service recalls and to install a truck bed cover, the service / installation was quick and they did a great job. When I was leaving with my new purchase I noticed a defect in the paint in a small area of the bed. It did take them a while to address this issue, but I'm happy to say that it was repaired today. This is the only reason I didn't rate a 5 star. They have been 5 star in all other areas and would recommend to trade and or purchase a vehicle at Octane.. read more

I recently took my 2007 Acadia to Octane for a engine air box replacement and headlight bulbs installed. Initially there was a misunderstanding that was quickly resolved by everyone involved. My sincere thanks goes out to management the parts and the service department and everyone else associated with the dealership. I would like to take the time to recognize Austin with Parts, Celina in Service and Russell who worked on my vehicle. I have taken my vehicle to this location for quite a few years. This business has since changed ownership several times. I can say without question the current ownership Octane is by far the best in honesty while providing exceptional service to their customers having a friendly atmosphere. I will continue taking my vehicle to them knowing I will always be treated with respect and any work performed on my vehicle will be handled proficiently, honestly and with care. I recommend Octane to everyone for all their vehicle needs large or small. read more