Went to their competitors by mistake a couple of weeks ago, but luckily I had nothing done…read more These guys are excellent. Transparent, fair pricing. Expertise. No drama. Got a pretty important part ordered fast, then installed for me in less than 30 minutes. My vintage automobile is now running beautifully. I will keep my car with these guys for the life of the vehicle.

Best service I have ever had, including every dealership…read more Prompt on their work, and stand by their service.

Charles Archuleta was my salesperson and he was great. I got a really wonderful car and even the…read moreservice after I rolled off the lot continues to be really great! Everyone at the dealership seemed to work really well together and that made the entire process really efficient. I am over the moon about my new car and am glad to have given my business to this location.

After 5 attempts to make an appoinment for an oil change and tire rotatation, 2 of them online…read morethrough their chat, I finally stopped in to do it in person. Waiting while service advisors helped other people, finally was told by an advisor to follow him, sent me down a hall to last room on right. Inside the darkened room was a glowing computer screen and one women on the phone with a customer. Across the hall was the service manager sitting at his desk playing on his phone. Guess they don't need my business, I left and went to another mechanic. 1 star

UPDATE: Today my wife and I made another visit after receiving a call from sales manager David. He…read morearranged a visit with salesperson Jessica, who was just wonderful in every way. We purchased a 2024 Jeep Rubicon at a great price. Jessica took her time and answered all of our questions. We never felt rushed. This is how the purchasing experience should always be. Visit them and have David or Richard set you up with one of their great salespersons. In a prior visit, we dealt with Gilbert, who reminded us that he didn't get paid by the hour, and refused our request to take a test ride of a vehicle similar but not exactly what we were looking for unless we could provide some assurance that we would "most likely" purchase the vehicle. Salesmanship 101: Always cultivate your customer. If they don't buy today, treat them well and they may come back and purchase another time. Cultivating a customer should always be "worth your time". Fortunately, David called me the next day, on speakerphone with another manager and a few others to apologize for Gilbert's treatment of us, and assured us that this is not how their salespersons are trained to treat customers. I'm so glad David called and remedied the situation. David was sincere. You could tell he was genuinely concerned, not just due to my original review. The dealership, David and Jessica have my respect and have earned a loyal customer. Today was a win-win day.

My mom is in her 70's and dreads coming to this dealership to the point that her next car will not…read morebe a Jeep. We brought her car in for an oil change and service, driving 1.5 hours from where she lives to do so. They do not provide loaners or offer Ubers/lyfts, so I rented a car for the day. When we got the car back, at the end of the day (just before I had to return the rental!), it had not been washed, and the requested service had not been performed. Then, on the way home, the check engine light came on. For the next appointment, I brought it back myself. They said it would be 1-2 days. Cautiously optimistic, I booked a hotel room... still no word. I stayed a second night, and still didn't hear back. We have called and left two messages waiting for an update, and I am on my way to rent a car so I can drive back to her. It seems pretty problematic that getting a car serviced is ending up this costly (when you factor in the commute, time without a car, inability to get home for days, etc.). At the very least, they could provide us with timely updates. I am young enough that I can manage, but it seems downright unethical for them to hypothetically put an elderly woman in this position. She wouldn't have the option of not getting home, and there would have been no way for her to get a ride that she could afford. The were mildly apologetic about "forgetting" to complete the service we had requested the first time, but this type of mistake is hugely inconvenient (and would have been very risky for my mom to handle) when you are the only dealership within 2 hours. Please get it together, Jeep. I just want my mom to be safe, taken care of, and not to have her financially exploited and inconvenienced for what should be a standard repair service. You really need to provide loaners.

Great place. i have had my honda fit car for close to a year and it was such an easy and wise…read morepurchase. Eddie is awesome and soon i will return for oil change. GLC well deserves the high ratings and highly recommend great little cars.

Amazing family owned business! My nissan rogue broke down while traveling through, they sold me a…read moreused subaru in great condition and was in and out very fast! Kate and Zach rock!

I'm new to Santa Fe, and a friend, who is a longtime resident, recommended this dealership to me,…read moreand I'm glad she did, because I tried this place out and it's great. Excellent, efficient, courteous, and helpful service--across the board. The technician who checked me in figured out a way to save me money (always a plus!), and I waited for my car in a very pleasant area. Honestly, I don't know how this experience could have been improved upon, and I look forward to being a regular customer. Highly recommend!

They did a great job of getting me the new car I wanted, with the features and colors I wanted…read more There was no pressure, no upselling, no flim flam. I had questions about maintenance and one of their very astute technicians was happy to have an in depth conversation with me over the phone, explaining the engineering behind my questions. The popular model I chose took some time to arrive from the factory, but the wait was well worth it. During that wait, when questions came up, I received enthusiastic assistance from several other members of the sales staff, even though I was another salesperson's customer.

Not very knowledgeable at all. They fix things that's not broken and neglect what the car was…read morebrought in for.

I took my truck (which I purchased there back in 2020) to have a mouse nest and a dead mouse…read moreremoved from the cabin ventilation system. They love to build nests above the cabin filter, and I have no idea why. This is the third time ive had to get these nests cleaned, but its the first time i've taken it to Nissan Fiesta. I had a scheduled appointment at 2:30 but they did not start working on it until about 2:45. I spoke with the (single) guy assigned to the job. It was just one person working on it. I was told it would cost about $500 and that the labor rate was $180 per hour. I got a call at 4:55pm that it was done. The charge? $780 with $605 billed for labor. It was physically impossible that they could rack up that much labor as (1) the truck was only in their hands for less than 2.5 hours and (2) only one person worked on the truck. 2.5 x $180 = $450, not $605. The last time I had to get the mouse nest removed, I took it to another mechanic and a car detailer. I was able to get it fully cleaned and immaculately detailed, and the oil changed for hundreds less than what these guys charged me. As I was there trying to argue my point in disbelieve, another guy was trying to figure why his bill was so high--they were charging for a part but would not break out the cost of the part. Be warned. These guys are skimming labor hours through a deceptive process of assigning labor to each part and they are not honest about it. I tried to argue my point but best i got was 10% discount. Follow up: After the very strong scent wore off which the sprayed into my vents (which they charged me $200 for), it is clear that they did not resolve the problem. I just spent the morning fishing out more nest material from the vents. I've also now discovered that my AC button is now broken and the manual is missing.

Overall, Subaru of Santa Fe provides outstanding service. However, today I called to make an…read moreappointment and got a robot. Not only do I refuse to deal with robots, but Subaru's "Miss Thing" speaks with a freaking VOCAL FRY! Is there no escaping this stupidity?! I hung up on it and drove over there in person to make an appointment. NO AI, NO VOCAL FRY.

What a shame. My eyesight disabled and check engine came on in my 2017 Outback. It's done this…read morebefore because of the gas cap. We were traveling to Santa Fe from another state and on our way home to check engine and eyesight disable came on again. We went to Santa Fe Subaru at 7:30 AM and asked if they could run a Code check in the express lane (exactly what it's for) and the gentleman bluntly said yeah we can but you'll be sitting here all day. I told him all I needed was the code check because this has happened before and if it was something simple like the gas cap, we could drive to our home State and have the vehicle service there since it was just serviced a week ago. He said I would still be waiting possibly all day till 5 PM. I left and immediately drove to AutoZone. They checked the code within two minutes, and it was just the gas cap. It's unfortunate because we are moving to Santa Fe and we are in the middle of a decision whether to buy a new Subaru we've already owned six in the last 20 years (but hate the look of the new Outback) and this experience has made the decision for us to switch to Hyundai. After looking at the reviews of only a 2.4 for the service center in Santa Fe and being accustomed to five star service in our home State, we've decided this is not what we want to deal with especially being used to Subaru. Excellent service. Subaru Santa Fe should be embarrassed. This is a horrible customer interaction for anyone especially a loyal repeat Subaru owner. I will be writing Subaru corporate to relay this atrocious experience.

We recently purchased a KIA Telluride from Santa Fe KIA. Our salesperson was Jaquelin Galaviz. We…read morewere very satisfied with the Dealership and the employees. Jaquelin Galaviz was very personable and helpful. She showed us the vehicle we had asked to see and allowed us to drive it. She explained many of the features on the vehicle. We ended up purchasing that Telluride. Jaquelin went through the vehicle with us when we came in to pick it up. She went through all of the features to set up the features and made sure we wanted those features on or off and exactly what those features do. She was very patient and thorough. Jacquelin also followed up with us the next day to see if all was well and if we had any question. She gave us her contact information if we needed anything. We were very pleased with the purchase and Jaquelin was helpful, informative, and personable.

don't bother if you want to sell your car to them. they offer below kbb. lowest offer in town…read more don't waste your time.

Long time customer in service as well as purchasing new vehicles from MB of Santa Fe . Mike/Elias…read moreand the whole crew were great to deal with. Service and parts were excellent as well.

What great people! Our salesman, the finance man. Took the pain out of car shopping and actually…read moremade it a pleasant experience--from beginning to the end.

Under new ownership now. Great staff and friendly service. Luckily their mechanics could fix what…read morethe other local small shop messed up. Will definitely be going there from now on!!

Bought a new ID4. This dealership helped get me out of a vehicle that I was way upside down in…read more Also took my vehicle for its first service and it was a truly exceptional experience!