Went to their competitors by mistake a couple of weeks ago, but luckily I had nothing done…read more These guys are excellent. Transparent, fair pricing. Expertise. No drama. Got a pretty important part ordered fast, then installed for me in less than 30 minutes. My vintage automobile is now running beautifully. I will keep my car with these guys for the life of the vehicle.

Best service I have ever had, including every dealership…read more Prompt on their work, and stand by their service.

Charles Archuleta was my salesperson and he was great. I got a really wonderful car and even the…read moreservice after I rolled off the lot continues to be really great! Everyone at the dealership seemed to work really well together and that made the entire process really efficient. I am over the moon about my new car and am glad to have given my business to this location.

After 5 attempts to make an appoinment for an oil change and tire rotatation, 2 of them online…read morethrough their chat, I finally stopped in to do it in person. Waiting while service advisors helped other people, finally was told by an advisor to follow him, sent me down a hall to last room on right. Inside the darkened room was a glowing computer screen and one women on the phone with a customer. Across the hall was the service manager sitting at his desk playing on his phone. Guess they don't need my business, I left and went to another mechanic. 1 star

My mom is in her 70's and dreads coming to this dealership to the point that her next car will not…read morebe a Jeep. We brought her car in for an oil change and service, driving 1.5 hours from where she lives to do so. They do not provide loaners or offer Ubers/lyfts, so I rented a car for the day. When we got the car back, at the end of the day (just before I had to return the rental!), it had not been washed, and the requested service had not been performed. Then, on the way home, the check engine light came on. For the next appointment, I brought it back myself. They said it would be 1-2 days. Cautiously optimistic, I booked a hotel room... still no word. I stayed a second night, and still didn't hear back. We have called and left two messages waiting for an update, and I am on my way to rent a car so I can drive back to her. It seems pretty problematic that getting a car serviced is ending up this costly (when you factor in the commute, time without a car, inability to get home for days, etc.). At the very least, they could provide us with timely updates. I am young enough that I can manage, but it seems downright unethical for them to hypothetically put an elderly woman in this position. She wouldn't have the option of not getting home, and there would have been no way for her to get a ride that she could afford. The were mildly apologetic about "forgetting" to complete the service we had requested the first time, but this type of mistake is hugely inconvenient (and would have been very risky for my mom to handle) when you are the only dealership within 2 hours. Please get it together, Jeep. I just want my mom to be safe, taken care of, and not to have her financially exploited and inconvenienced for what should be a standard repair service. You really need to provide loaners.

The service department here is horrible. I called, got an appointment and what a mistake. I could…read morehave taken my jeep anyplace for a key fob. After 4 hours (I was told it takes 45 minutes) the fob does not work. I went by yesterday to have it actually fixed and was told to make an appointment. I paid WAY too much for the key fob to be brushed off. I was going to purchase a Grand Wagoneer however I refuse to deal with this place so I have decided to buy the Lexus!!' You should be ashamed!! The worst is my key fob doesn't work!!

Amazing family owned business! My nissan rogue broke down while traveling through, they sold me a…read moreused subaru in great condition and was in and out very fast! Kate and Zach rock!

Great place. i have had my honda fit car for close to a year and it was such an easy and wise…read morepurchase. Eddie is awesome and soon i will return for oil change. GLC well deserves the high ratings and highly recommend great little cars.

They did a great job of getting me the new car I wanted, with the features and colors I wanted…read more There was no pressure, no upselling, no flim flam. I had questions about maintenance and one of their very astute technicians was happy to have an in depth conversation with me over the phone, explaining the engineering behind my questions. The popular model I chose took some time to arrive from the factory, but the wait was well worth it. During that wait, when questions came up, I received enthusiastic assistance from several other members of the sales staff, even though I was another salesperson's customer.

I'm new to Santa Fe, and a friend, who is a longtime resident, recommended this dealership to me,…read moreand I'm glad she did, because I tried this place out and it's great. Excellent, efficient, courteous, and helpful service--across the board. The technician who checked me in figured out a way to save me money (always a plus!), and I waited for my car in a very pleasant area. Honestly, I don't know how this experience could have been improved upon, and I look forward to being a regular customer. Highly recommend!

Not very knowledgeable at all. They fix things that's not broken and neglect what the car was…read morebrought in for.

I took my truck (which I purchased there back in 2020) to have a mouse nest and a dead mouse…read moreremoved from the cabin ventilation system. They love to build nests above the cabin filter, and I have no idea why. This is the third time ive had to get these nests cleaned, but its the first time i've taken it to Nissan Fiesta. I had a scheduled appointment at 2:30 but they did not start working on it until about 2:45. I spoke with the (single) guy assigned to the job. It was just one person working on it. I was told it would cost about $500 and that the labor rate was $180 per hour. I got a call at 4:55pm that it was done. The charge? $780 with $605 billed for labor. It was physically impossible that they could rack up that much labor as (1) the truck was only in their hands for less than 2.5 hours and (2) only one person worked on the truck. 2.5 x $180 = $450, not $605. The last time I had to get the mouse nest removed, I took it to another mechanic and a car detailer. I was able to get it fully cleaned and immaculately detailed, and the oil changed for hundreds less than what these guys charged me. As I was there trying to argue my point in disbelieve, another guy was trying to figure why his bill was so high--they were charging for a part but would not break out the cost of the part. Be warned. These guys are skimming labor hours through a deceptive process of assigning labor to each part and they are not honest about it. I tried to argue my point but best i got was 10% discount. Follow up: After the very strong scent wore off which the sprayed into my vents (which they charged me $200 for), it is clear that they did not resolve the problem. I just spent the morning fishing out more nest material from the vents. I've also now discovered that my AC button is now broken and the manual is missing.

Overall, Subaru of Santa Fe provides outstanding service. However, today I called to make an…read moreappointment and got a robot. Not only do I refuse to deal with robots, but Subaru's "Miss Thing" speaks with a freaking VOCAL FRY! Is there no escaping this stupidity?! I hung up on it and drove over there in person to make an appointment. NO AI, NO VOCAL FRY.

I rarely leave negative reviews, but I feel it's important to share our experience…read more We purchased a vehicle from this dealership, and within days of our purchase, my husband unexpectedly suffered a stroke. Our family's financial and medical circumstances changed overnight, so we reached out to the dealership multiple times during the first week after purchasing the vehicle to discuss our options and ask for guidance. Despite multiple attempts to contact both our salesperson and the sales manager, our calls went unanswered. Even if the answer had ultimately been that nothing could be done, we deserved the courtesy of a return phone call. Communication is one of the most important parts of customer service, especially when a customer is dealing with a life-changing medical emergency. When I was finally able to speak with our salesperson, the only option presented was to bring the vehicle in for an appraisal. I explained multiple times that I could not simply drive the vehicle in, so that suggestion was not realistic for our situation. I was also told it would be best to keep the vehicle for two years. While I understand that may have been his opinion, it did not address why we had reached out or the immediate circumstances our family was facing. When we returned to pick up our license plate, I shared my disappointment regarding the lack of communication. The response I received was simply, "I'm sorry." This dealership promotes itself as being "family friendly." Based on our experience, that was not reflected in the way our family was treated during an unexpected medical crisis. We were not expecting special treatment or an exception to dealership policy. We simply expected communication, honesty, and compassion. To be clear, this review is not because the dealership couldn't take the vehicle back. I understand vehicle purchases are governed by contracts and dealership policies. This review is about the lack of communication, the failure to return our calls during a family medical emergency, and the feeling that our concerns were never truly heard. I hope no other family experiences what we did. A simple phone call--even if the answer was "no"--would have demonstrated professionalism, compassion, and respect. Unfortunately, that wasn't our experience.

don't bother if you want to sell your car to them. they offer below kbb. lowest offer in town…read more don't waste your time.

We recently purchased a KIA Telluride from Santa Fe KIA. Our salesperson was Jaquelin Galaviz. We…read morewere very satisfied with the Dealership and the employees. Jaquelin Galaviz was very personable and helpful. She showed us the vehicle we had asked to see and allowed us to drive it. She explained many of the features on the vehicle. We ended up purchasing that Telluride. Jaquelin went through the vehicle with us when we came in to pick it up. She went through all of the features to set up the features and made sure we wanted those features on or off and exactly what those features do. She was very patient and thorough. Jacquelin also followed up with us the next day to see if all was well and if we had any question. She gave us her contact information if we needed anything. We were very pleased with the purchase and Jaquelin was helpful, informative, and personable.

Long time customer in service as well as purchasing new vehicles from MB of Santa Fe . Mike/Elias…read moreand the whole crew were great to deal with. Service and parts were excellent as well.

What great people! Our salesman, the finance man. Took the pain out of car shopping and actually…read moremade it a pleasant experience--from beginning to the end.

Under new ownership now. Great staff and friendly service. Luckily their mechanics could fix what…read morethe other local small shop messed up. Will definitely be going there from now on!!

Bought a new ID4. This dealership helped get me out of a vehicle that I was way upside down in…read more Also took my vehicle for its first service and it was a truly exceptional experience!