We recently purchased a KIA Telluride from Santa Fe KIA. Our salesperson was Jaquelin Galaviz. We were very satisfied with the Dealership and the employees. Jaquelin Galaviz was very personable and helpful. She showed us the vehicle we had asked to see and allowed us to drive it. She explained many of the features on the vehicle. We ended up purchasing that Telluride. Jaquelin went through the vehicle with us when we came in to pick it up. She went through all of the features to set up the features and made sure we wanted those features on or off and exactly what those features do. She was very patient and thorough. Jacquelin also followed up with us the next day to see if all was well and if we had any question. She gave us her contact information if we needed anything. We were very pleased with the purchase and Jaquelin was helpful, informative, and personable. read more

don't bother if you want to sell your car to them. they offer below kbb. lowest offer in town. don't waste your time.

if you are looking for a car you have to go to santa fe kia and ask for NICHOLAS VALERIO! Nicholas helped with the purchase of my new car and from start to finish he was professional, knowledgeable, and friendly. His attention to detail is outstanding and his follow-through is impeccable. He kept me appraised of what was going on with the transaction and insured that my experience would be effortless and and seamless. His follow up is remarkable. He makes the entire car buying experience wonderful. Santa Fe Kia is fortunate to have someone of Nicholas's caliber is a member of their team read more

Bought my car here but live in ABQ. So worth the drive. Everyone is friendly, service is quick AND they wash your car. Local Kia didn't return on line appt requests even though they tell you to make appts on line. Drive to Santa Fe you'll be happy. read more

I bought my Telluride here. The service dept has been ridiculous every time I have tried to bring my car in for maintenance. They don't even have a direct number to talk to someone for an appt. And when you're transferred they do not answer the phone, goes to voicemail. So I was going to other garages but thought I should try them again. Still, no direct number and when I leave a voicemail I never get a call back. The other day I told the operator that and she said she would give them my info. STILL, no call back. I've never had such a struggle and POOR dealer service before. Done with them. Found a pleasant, responsive and competent garage to service my vehicle!! read more

Had a great car that I allowed them to talk me out of. Wanted to get into a lease, but they convinced me to trade in on slightly used EV 6 GT, which I loved. However I waNted to be in an SUV and was told I had so much equity and make that switch easy. All a lie to get my equity in my car and stick me in a cart that lost $10k equity in 2 months. Sham the peeps and fill their pockets is what it is bout. read more

I have been disappointed with my Kia purchase (from Santa Fe) from the beginning. Within a week of bringing the vehicle home to ABQ, the car could barely make it up a hill. I took the car to Fiesta Kia (ABQ), where the work was handled--four sparkplugs replaced on a pre-certified vehicle with 18,000 miles on it. How could this happen if the vehicle went through its multi-point checklist in Santa Fe? Has the SF dealership apologized? Have they offered to look the vehicle over to make sure all is well? No. Also, I waited well over a month to obtain my plates because no one at the dealership told me that I needed to provide them with my emissions test. Also, I called the dealership for road-service instructions and was given a non-working telephone number. I called again and spoke to another person and was given yet another incorrect phone number. Finding the car was easy. Purchasing the car was easy. But the service has been atrocious On another note--about Kia service in general. I am also disappointed with Kia service in general. I had my vehicle towed to Fiesta Kia in ABQ for a replacement key fob after mine was stolen. I dropped the vehicle off a week before the Memorial Day holiday, and eight days later, am still without a vehicle. The worse thing is that Fiesta Kia does not return my phone calls asking for a status report. I would really like to talk to a person! Upon purchase, I understood that Kia had a great national service department. You couldn't prove it by me. read more

They don't do a very good job returning phone calls. Once you get your car to the service department, the folks do a good job in providing service on the vehicle read more

I scheduled an appointment to install a remote start. I scheduled it on-site, and they checked and confirmed they could do the work. Three hours into a one-hour appointment, the (presumed) service manager decides they won't do the install. This alone would have been irritating, but the manager is clearly not a nice person who is rude to both his employees (who seemed pretty solid) and their customers. Not recommended. read more

Lack of communication very disappointing, not in any hurry to make vehicle ready for sale. Expect you to be on their time and wait for them to be ready. I will purchase a vehicle elsewhere. read more

I have nothing but good things to say about this dealership. I was looking for a Kia PHEV and both fiesta kia and pitre kia had a dealer markup. Santa Fe Kia had no dealer markup at all and so I ordered from them. I am so happy I did. Alex was great making sure I got the car I was looking for and kept me posted as the vehicle was being built and delivered. The were always honest with me with the OTD price of the vehicle and never pressured me in to buying extra add-ons. I would certainly buy a vehicle from them again. I have not used their service department yet and so this rating is just for the sales experience. read more

I am not surprised by all the other one star reviews, I just wished I would've checked prior to buy a car with them. My experience with this dealership has been terrible. They were awesome when selling the car of course, but as soon as problems starting to happen with the car, they have been awful. Their sales manager Gregory Baca is probably the most rude person I ever met. Not sure why he is in customer service or why someone would employ him in customer service. It is never their problem, always the customer who is doing something wrong. Cannot wait for this nightmare to end. Do yourself a favor and avoid this dealership. read more

This the most unprofessional place I have ever been to how r u gonna keep something that dont belong to you n u want to charge us $800 to get them back you guys are ridiculous never in my life will I ever refer anybody over there I will never have to put somebody through what you guys put me through I came here even your general manager you guys are nothing but Liars unprofessional read more

I thought our experience may have been a prank it was so out there. When Glen came into the picture to 'haggle' it was the epitome of sleazy salesmanship. It should have been a reality tv show. When asked "why does this price say $8900 when the sticker price and the internet price say $7880" His reply was "that is only the internet price" When asked: "Why does the carfax say there is a winch, running boards and other add ons and this car does not have them?" His reply was "oh carfax did that.. They put that info in there" I wasn't even buying a car. I was just with my daughter who is way smarter than I am. I was appalled! Leroy you are not a bad salesman. You should get a job where they have some integrity. WARNING: DO NOT BUY A CAR FROM THIS PLACE! read more

When we came in to buy a car we didn't have any problems, or didn't think we did anyways. Fast forward 2 weeks and we find out the car had been in a serious accident. We didn't recall being told this information, so we called to find out more details. When we called ( I was extremely friendly ) they were defensive immediately as if I were accusing them of withholding information. All I asked was if they went over the car fax with us because we didn't remember. We wouldn't buy a car that had been in that kind of accident. With that being said, the person I spoke with put me on hold for a good 30 min only to come back and tell me that he had the signed paper in front of him. I said okay, and I didn't remember but if we didn't recall that doesn't necessarily mean it didn't happen. I asked him to send it to me through email and I was again put on a long hold. They told me I would not be receiving anything through email and I would have to go to the dealership because this sounds like it could be a "dispute". I live too far to go down to pick up paperwork that could definitely be sent via email. I asked why and was told it was not protocol. I told them they sent plenty of other things and they argued how it was different. It was only a signed carfax report. I escalated to the manager who was less than pleasant. It took me all day, calling several times for them to send me a TEXT MESSAGE of the carfax report.... ( how is this okay but an email is not? ) anyways.... Fast forward a little over a month and we didn't receive the title. We paid cash. We call to ask where it is and we were asked if we owed anything and of course we said no and we're sarcastically asked if we paid cash... we said yes because we did. Turns out we were supposed to get a call about the vin needing an inspection.This hole experience minus the first interaction was terrible. Management is a joke and this place is very unreliable. Coming from sales myself I can't stand a sleazy sales person. I'd avoid working with Curtis, he's very kind until you move to finance to pay. After that he's very rude and unprofessional. Im surprised they are still in business. read more

Had a great experience buying my car. I had started at a different dealership and got the worst service there. I liked the Kia and decided to give them a try. Glad I did! Sales were excellent. The dealership interior was very clean, but not very welcoming. Still had a wonderful experience. Took my car in for a car wash and Lawrence, in service noticed my tire was low and found a nail! He really went out of his way to ensure I got it fixed promptly and efficiently. He was very friendly. The best customer service I've had in a dealership. read more

Service center is THE WORST!! Not the technicians but the customer service is ridiculous! It's a wonder they are still in business. Service Dept does not answer calls nor do they return messages. Debrah Campa is rude and allowed services to take place that were not agreed upon by myself and it costed three times what I was initially quoted. Then my card was charged that amount TWICE!! Called many times and spoke to Lawrence the manager to try to resolve this issue. We went back and forth and the issue is still not resolved!! Do not take your vehicle here. What a nightmare! It also takes an hour to wash your vehicle and they don't even dry it or vacuum it. Oh boy, does this department need MAJOR training in customer service and competence. Worst dealership EVER!!! read more

I left a very detailed negative review for this dealer and it has disappeared after a year or so. Apparently Yelp does not have the whole picture. read more

Great people and service here! We had car trouble on the,road, called , and they were able to get us in right away. Thank you Lawrence!

While traveling from North Texas to Santa Fe, New Mexico last week, our sunroof in our Kia Sorento actually exploded. Apparently something hit it, rock ?, and broke out a huge hole in the glass. Needless to say, driving was quite a noisy experience and since this happened just outside of Amarillo, we had quite a few miles to go to our destination. We made it to the first Kia dealer in Santa Fe and were very happy that we came to this one. Never being in Santa Fe before, we were totally lost. But the new general manager and manager were super friendly and more than willing to help us. All the rental car facilities were closed, so they offered us the use of one of their cars off the lot, to use for the night to get us to our vacation rental. They also said that they were happy just to help us out and didn't charge us for the use of their car. And they put our car in the locked shop for the night. In the morning when we returned their car, we were advised of the price to replace the broken glass and that it would have to come from Dallas, TX... They would try to have it overnighted, but no promises. Well, much to our surprise, it was sent overnight and repaired the next morning!!! So instead of having to extend our vacation and pay for extra days for a rental car, we were able to return to TX as scheduled and only rent a vehicle for a day!!!! We want to give a big THANK YOU to all that came to our rescue last week. The GM, the Manager and all in the service department that made things happen to get us back on the road so quickly. And to top it off, we had the oil changed and the tires rotated.!!! It was a pleasure to meet y'all and sincerely thank you for all your kindness. Sincerely, Pat and Evelyn Walsh Argyle, TX read more

The staff in the service department was very helpful and friendly. Checking my car in was quick and easy. The work was done promptly. I like the fact that they wash my car and give it a 360 degree inspection with every visit. I highly recommend Kia of Santa Fe. read more

I have taken my Kia to this dealership for all maintenance since I bought it in 2014. Today I needed a headlight changed. I went inside and asked if someone could change my headlight for me, I had just bought one at O'Reilly and my husband who's a firefighter was working for the next few days. I told them when I get off work and it's dark I'm driving without a headlight. The guy told me they would put it, but it would be $10. What? I just paid $22 for the bulb, help a girl out especially before the holidays. This made me sad, because although I understand there is a charge for services, I've bought 3 Kias and have done all my work there, and to just help someone so they don't have to drive in the dark should be human compassion. My husband and boys would help a stranger for free. Hope he gets Cole for Christmas. read more

The work I needed done to my Kia Soul was quoted and done for a very reasonable price. I had shopped around and they completed the work for below the prices I had found in other service centers... I appreciated the assistance to all the details as well as knowing I can return for future service needs... I would recommend Kia service center without reservation.... read more

I have purchased three vehicles and always used the service department here with great results...but, I went into the dealership last week to have the service department look at my car. While it was there I started looking around the lot. Joe came up to me and I told him that I had a Kia Soul that I loved, but I gave it to my daughter. He showed me a couple of cars, we drove around...I told him three times that I would not be buying a new car that day! I also told him three times that I would be paying cash. He didn't listen to me...pushed and pushed and pushed some more. I went back a few days later to inform him that I didn't appreciate the methods he used...and he lied about what happened, and followed me to my car yelling at me!!! I had a long chat with the owner- basically talked to me like he was a hostage negotiator- patronizing. If you are a woman wanting respect...just go someplace else. read more

i ordered a car and put down a deposit on 02/19/2022. i ordered a 2022 kia k5 white gt line awd premium. i was told and promised that we would have a vin in four weeks from that time. come to find out she quiet didn't teell me and nobody got in contact with me about my car to update me or let me know they will be taking over since she was no longer there. talk about bad customer service but that wasn't even the worst part. i was told the car would be here in august of 2022 or possibly sooner. i work in the car industry so i understand cars are harder to get but to be waiting 6 months and counting but i haven't heard a word thats ridiculous. so then i go into the dealership after leaving multiple leads online, leaving messages for the sales manager greg as well as the gm, and calling and stay on hold i stayed on hold for two hours today that is outrageous!!! so i go into the dealership drove all the way from rio rancho and get there just to be told that they never ordered my car, have no record of it, and have no idea when it will come in when i have a signed paper showing the order is being submitted as well as price and the deposit i put down as was told it would take four weeks for a vin so to me that sounds like it got ordered. i was also told by the new sales lady that i talked to that i would now have to pay more for a 2023 when that is not what i ordered and never agreed on paying more money or waiting this long with no update. im not sure why i cant get an onest answer and my car here. im not sure where my car is or what is going on but this is awful customer service!!!! read more

I only gave it 1 star because I can't give it 0. This place is horrible! They are bad business people, the place is run down and old, and it's not a enjoyable buying experience. They are typical car salesman, but sneakier. DO NOT TRUST THIS PLACE! read more

A few years back I purchased a vehicle from the dealership with a "Lifetime Drivetrain Warranty". The vehicle was an SUV that had been modified pretty extensively and sold 'As Is'. Now, when I need the use of the warranty for about $1200 worth of preventative maintenance on the drivetrain, I have been denied over the last few weeks by the warranty company for the following reasons: Week 1: The vehicle has a lift kit on it. The agreement says no modifications. Denied. Answer: Vehicle was sold with modifications.. Response: The warranty should not have been offered. Denied. Answer: I signed an agreement and it was the incentive for the purchase. Under Magnuson-Moss (Federal Law), the warranty must be honored. Week 2: The vehicle is not broken down if you are still driving it. Denied. Answer: I am wanting to fix problems before they occur. If I let the vehicle break down, I would be down a vehicle and still denied coverage by your standards. Week 3: You are within 150 miles of the dealership, it should be serviced there. Denied. Answer: That is in case of a complete breakdown. I am outside the 50 mile limit for regular service and I prefer to take the vehicle to a business that specializes on working on these type of problems. Week 4: Tire rotation was done at 37K not the recommended 30K. Denied. Answer: Vehicle had new tires installed when purchased. Manufacture schedule on tires is no longer valid. Response: Authorization was not obtained to rotate tires at 37K. Denied. Answer: The tires were new, and I maintain my vehicles far inside the ' factory recommended' schedule to provide for longevity of the vehicle. I'm still waiting on a response back from the company. But I suspect they will come up with something else to deny the claim, like the phase of the moon is not right or I added stickers without 'prior authorization'. My major concern is the vehicle will fail and I will not only be out of a vehicle to drive, but the repairs will be far more extensive than if the maintenance I had asked for had been done in the first place, and the repairs I will have to pay for will be out of pocket. This has now become more of an issue than I bargained for when I purchased, in good faith, a vehicle that has needed since purchased extensive repairs to steering, suspension, electrical, and a number of problems that this 'Drivetrain Warranty' doesn't cover. Yet, it appears ANY work done even if it is not connected to the drivetrain, needs prior authorization from a company that has no intention of covering anything, including the drivetrain. read more

I had a very bad experience at this dealership today. I was looking for a particular used car for my daughter, found it at Kia, and drove it. I was given a final price on the car and was sitting with the salesperson and one of the managers asking about financing. I asked for a little time to do some research on the price without leaving the dealership. They agreed I could sit in the salesperson's office while working on it. Another salesperson asked if his client could drive the car and she did. I was assured by my salesperson that I had first dibs on the car. I continued with my research for a few minutes and was then approached by the dealership manager and was told that the car was sold. I told him that I had been given first dibs and he said these situations are always difficult. I was never given the opportunity to finalize the deal. Complete waste of my time and I am quite certain that the salesperson for the other buyer promised my salesman that he would be taken care of for giving up my "first dibs". It was very sleazy and I can't recommend them for the way this was handled. Would never go back... read more