I had a renter move out and the room was disgustingly dirty…read more I messaged one day ago and she said they had availability today! So amazing! The guy that came was kind and did a great job! I appreciate your service so much! I will definitely use their services again.

Caroline's cleaning company did a wonderful job for my elderly father. I appreciate that she was so…read moreresponsive and informative when I contacted her via text message. She was very clear with the rates and I didn't change the rate after the cleaners showed up. My dad said they did a wonderful job! They also proved to be very reliable as they showed up when they said they would. Thank you, Caroline. I definitely recommend your company!

My favorite things about our cleaners are the consistency, thoroughness, politeness,…read moreprofessionalism and ensuring the job was well done. From management to on-site cleaners, they have been excellent. It has been my experience in utilizing a couple of different cleaning services that having the same crew servicing your home is often more beneficial in achieving consistency. Additionally, they are good about the fact that we are a "no shoes" indoors household so they comply by wearing the blue bootie shoe covers we provide. There truly is a lot to love about Betty Miller Residential Services.

My experience was confusing and inconsistent. I was told…read moremultiple times that they were not accepting new clients. However, when my family member called shortly after, an appointment was offered immediately. When I asked for clarification, the conversation became uncomfortable and defensive instead of professional. Based on my experience, I chose not to move forward.

I didn't realize how much I missed enjoying my patio until Zuza and Normunds worked their magic…read more They didn't just clean--they reset the vibe of my space. Inside, everything was spotless and handled with care. They moved efficiently, worked quietly, and were super friendly without being over the top. I appreciated how comfortable they made it to walk through and double check anything--though honestly, there was nothing to fix. But the patio? That's where they really went above and beyond. Every cushion, every corner, every piece of furniture got detailed attention. They swept, wiped, scrubbed--even behind and between things most people overlook. It's like they knew I needed that outdoor space to feel good again as the weather turns. Scheduling was easy, communication was clear, and the whole experience felt respectful and smooth. I'll absolutely be booking them for other rooms in future. I also enjoyed that I could pay digitally and that the value was obvious. Great work, at a price I could work with.

Reliable, thorough, good communication. We have used Andy & Zuza for more than a year now every two…read moreweeks and love coming home to a clean house!

It was very easy to schedule the housecleaning and we received communication on when they were…read morearriving. I was a little bit worried about paying by the hour but they did a great job of cleaning our house without taking advantage of the hourly rate. Done well too. Thank you!!

This company is completely dishonest, and my experience with Kiran was appalling, to say the least…read more Don't be fooled by what Kiran promises when she gives you the quote. I've just filed a Yelp claim against this business because there's no point trying to resolve it with someone so unprofessional. I wouldn't be surprised at all to see a vicious comeback from Kiran for my review here! The company sent two workers to my home without notifying me that neither of them spoke English. This created serious communication barriers, and I had to rely on Google Translate just to give basic instructions. One worker appeared to be underage, and the other couldn't even read the simple Spanish instructions I showed her on my phone. They arrived an hour late with minimal tools--certainly not enough for the move-in cleaning I had requested. Instead of addressing the areas that actually needed attention, they wasted time cleaning spaces that were already clean. The older worker couldn't follow even the simplest directions, and I spent most of the time struggling to communicate through Google Translate. The service was nowhere near worth $90/hour. Honestly, how much do you think this business is paying these untrained workers who can't speak English? Do the workers even have work permits to protect themselves from exploitation? When I requested a discount due to their lateness, communication issues, and poor quality of service, Kiran flatly refused. But it didn't end there -- she turned it around immediately and made it seem like I was the problem. Her response, "English is not your first language either. You shouldn't judge people like that." What?? Apparently, paying for workers who can communicate with me and do the job right is too much to ask!! When I said I would leave an honest review, Kiran couldn't wait to insult me with "99% of our customers are smart. They will know you're a difficult customer." Wow! Never would have expected that from someone in customer service! She then complained that I had been texting her all day--when, in reality, she was the one who had to text me to let me know their workers were an hour late! Her text "And you have been texting me all day. I don't think he would've been happy anyways." Who's "he"? Seems Kiran was scared of him being unhappy, and that was her only concern. Their Yelp page is deceptive. They advertise using branded "Got It Maid" vehicles by making it the first picture, but the workers actually arrived in an Uber with no company uniforms and only a few equipment. This is definitely not what I expected from a professional service. This entire experience with Kiran has me questioning whether this business is involved in fraudulent activity or, at the very least, something unethical. Stay away from this business!

I asked for a deep cleaning of bathtub and kitchen sink. Lao and her friend did a fantastic job. I…read morewas very satisfied and would recommend to use this service. They asked me to give them credit card info before the service, which was a bit suspicious, but it turned out it was fine.

I've booked with them twice and so far so good! The communication with the administrator is great…read moreand timely. If you have a concern for the cleaners to address irt, contact the administrator as most likely the cleaners only speak Spanish. I would preface your important items before they come and they'll address it. They usually bring 2-3 ladies and come on time. I've noted to wear booties and they do maybe 90% of the time. If they leave the house to grab something from the car they wear it out which defeats the purpose but overall no complaints. House smells clean and they're very thorough. They provide their own cleaning supplies. The vacuum is immaculate as I have a German shepherd that sheds ALOT and it's hard to grab all of it even with my Dyson vacuum on my rug and they get all of it and throw away all the trash as well. Baseboards, vents, and walls look very clean which often is overlooked by other cleaners. They even clean under the spouts of the faucet! I would say they clean for about 2-3 hours but feels pretty quick. I do have to note that I had a broken glass while they were cleaning my bar cart but the cleaning lady as soon as they broke it contacted the admin who contacted me about next steps. They reimbursed me the amount of the glass. I've recently had an injury and can no longer do deep Cleanings on my home as I can be VERY picky and I'm pretty meticulous with my cleaning so from the other cleaners I've tried I'll stick with this one. This is a little pricey but until I find another cleaner that can do the same work and is dependable plus these guys are licensed and insured it's worth the value for me.

Asked for normal house cleaning for 4 hours, they did an insane job, no comments. 100/hr isn't a…read morebad price for a one time clean. Would recommend, would use again.

Deep clean, they did an amazing job. Theu spent about 5 hours with 2 people. More than happy with…read morethe work. Thank you again!

Margaret and her husband Milo are great to work with. Milo to house for estimate and arranged…read morecleaning to our schedule. Excellent communication, in prior to arrival, progress and leaving. House was immaculate and I noticed little details where they do a deep and thorough cleaning. Example little rust around sink drain, etc. Highly recommend and they will know be regulars at our residence. Alexandra and Michael our cleaners took their time and really impressed me!

Anna and Paul came out to deep clean our apartment. They arrived on time, and were very friendly…read more The job done was very thorough and detailed. Our home looks fantastic!! The price was affordable, and they impressed us so much will be having them return!!

Worked with Best Clean Service and went with their deep cleaning service since it would be my first…read moretime. Scheduling with them was very quick and easy communication with the management office. The ladies did a great job in most areas even though a few areas were initially missed (edges of kitchen sink, stove grates, etc.). Then the management office quickly arranged to send a representative out and took care of everything. Their level of attentiveness and customer service is phenomenal! Overall very happy with the results, will schedule for next time!

The owner has responded with not actual facts. The scope of work I requested was discussed…read moreinitially. I asked for 2 hours. The owner suggested 1 maid. She didn't even offer a second as an option. Not until my review. And she did not clean up room. She just dusted 3 pieces of furniture. That's it! Nothing else. The kitchen was just the most disappointing. The level of service there is less than after cleaning up after cooking dinner. I do believe the maid was good. Just think the business is not as honest with people who have hair cleanings.

I am updating my review as I am very pleased by the care and customer service I received by the…read moreowner and admin team. I previously misspoke as this business is not an agency, it is a family business. Upon noting my dissatisfaction, the team was VERY quick to react. They reached out immediately, and were very understanding and apologetic. We scheduled a "re-do" service to get the parts that were missed. On the day of the re-do, I was surprised that the owner himself came to personally talk to us and clean the areas of concern. Again they were very apologetic and open to feedback, and genuinely wanted to learn more to avoid the mistake in the future. Excellent customer service, I am very happy with the way the team handled everything! ----------------- We booked an apartment cleaning for today for our 1bed/1 bath, as our go-to was not available on short notice Pros: - Response: quick turnaround by the agency both on Yelp and via text. I also like how they send a text when the cleaner is en route with an ETA - Arrival: our cleaner arrived on time and followed our tricky apartment entrance instructions. No issues getting to our unit - Easy payment: they send you a link to pay post service - Availability: We inquired late on a Sunday and they had someone available the next morning and afternoon (on a holiday weekend too!) - Competitive pricing - Products: they use pet safe products - The problem stains on our tub and stove were removed and look great! The majority of her time was spent with these two items as they were in desperate need of some extra work. Room for improvement: - Upon arrival, our cleaner walked straight into the apartment with her shoes on. Walked through our carpeted hallway, into our carpeted bedroom, straight to our very dusty and dirty balcony to check out the space. Wouldn't be an issue if it was hardwood however it was carpet and it was only going to be vacuumed during this service. The balcony was one of our main priorities as we let it get real bad over the past few months and haven't had a chance to clean it. I offered her brand new house slippers to use and she declined saying she could just take her shoes off. I remember cleaners being shoeless, using shoe covers, or using cleaning specific shoes being part of 24/25's company policy. - We requested a deep clean, however aside from the tub and stove, the rest were only regular or lightly cleaned. Mirrors and sliding door windows were still dusty and had visible marks - In order to book, you have to fill out a lengthy online booking form AND a mini text confirmation. I don't mind the extra work, I get that they need to know what is being requested however I didn't understand the point as it did not seem this info was communicated to the cleaner. The agency did tell us we could point out the extra spots of concern to the cleaner directly. On the text form, I marked "yes" for "wash trash bin" and "windows clean", neither were completed - For our balcony, I also marked "yes" for "balcony/patio sweep/mop". I also put a note asking to be mindful of the neighbors below as I do not want any of the debris getting to their unit. I showed the cleaner the additional task on the balcony which required taking out leaves, cobwebs, twigs, and other dirt buildup. While checking out the spot, the cleaner started throwing twigs off the balcony. It didn't get on the other units but I was a bit thrown off by that. When she was leaving and saying goodbye, I noticed only the additional task was done and not the basic sweep/mop of the balcony, as requested on the text form. I asked her about the rest of the balcony and she responded saying she did what I asked. I clarified that I was hoping for the rest of the balcony to be cleaned. She responded sure and quickly went over to vacuum the area (not sweep or mop). There was a bit of change in tone, it felt as if she was bothered by the request. - Unfortunately after she finished the area it was still a bit dirty. She did ask if we checked everything else and if she needed to fix other items, but by then we didn't want to ask anymore based off the way she went back to work on the balcony. We were no longer comfortable asking about the other sections. I understand that we should have flagged all of our concerns while the cleaner was still there, so that part is on us! We're on the quieter side and should have mentioned it but we also didn't want to helicopter and micromanage especially when the items missed are standard requests for a regular cleaning, not a deep clean. We did address our concerns to the agency and they were very quick to reply and offered to send the cleaner back but we politely declined. ------ Overall - working with the agency was quick and easy however it may have just been the specific cleaner we were paired with that didn't match our needs. We didn't speak up, so be sure to if you have any concerns!

Great job cleaning, helpful/easy scheduling, excellent communication and very professional. I have…read morea recurring monthly cleaning and I'm very happy with their service.

We hired Alice to do the first cleaning of our house since we moved in last year. I was very…read moreimpressed with her team's thoroughness of the job in every room. Our house wasn't overly messy, but was given a whole new life when she was done. I got quotes from 5 other services and Alice had very reasonable pricing and availability within a week of when we needed it. Highly recommend and will be using again.

WOW! They absolutely exceeded expectations! From the very first message, their response time was…read moreimpressive. The quote they provided was fair and competitive--honestly right in line with (or even slightly below) current market rates in our area for the level of service offered. They were able to schedule us for the very next available slot we wanted--within just a couple of days--which was a huge relief since we were on a tight timeline. The cleaning team showed up right on time, worked efficiently, and left our place spotless. They paid great attention to detail (baseboards, blinds, inside the microwave, etc.) I would highly recommend to anyone looking for reliable, professional house cleaning.