Hold on to your shorts, this review will be a rollercoaster ride!! It started as a 2 star, and is now a 5 stars. This was my favorite Mexican restaurant in the area, so i was excited to find myself there at lunchtime. I had never been there for lunch yet, and boy was I disappointed! The salsa which is usually so good I could drink it was watery & meh. In the middle of my plate sitting next to my chimichange was what looked like a piece of a wool blanket cooked in with the food. The beans were almost COMPLETELY liquid which really suprised me, and I needed a steak knife to cut the overcooked chimichanga. Inside the chimichanga was primarily peppers and a few little tiny pieces of steak and no mushrooms to be found. The coleslaw which I have to admit is never that great was 1/3 full, dry warm and stringy. It looked like hair that had been dragged through mayo. It was such a turn off. I dont generally like to complain so i was going to try to eat around the mess, but i just couldnt. The manager came over and i explained how truly disappointed i was. He offered to comp the meal, remake it, or allow me to choose something else from the menu, but i didnt even know what to do because i never expected any of this. My 1st instinct was to refuse all, let him comp it & never go back. I was pretty skeeved out by what I was served and frankly didn't want anything that would come from the same kitchen. Plus I was a little full from tanking up on chips before my meal. However, i went against my inclination to bolt & never look back because this is the best Mexican restaurant around and I knew if I walked, I wouldn't go back. So I let them try to redeem themselves. The manager again offered to remake the meal himself, which I assumed meant oversee the kitchen makes it properly, but when he brought out the new plate, he insisted he made it himself. The two dishes were like night and day. Everything tasted perfect and fresh, it all looked amazing and the chimichanga was crispy, cooked to perfection & stuffed with plenty of meat, cheese and of course peppers and onions. Still no mushrooms, but it was delicious. The plate was hot and the sour cream was cold. The beans were perfect. It was completely up to their normal standards. Even the cole slaw was decent!
Side note: I am really glad I allowed them to remake the meal for me. Normally I wouldn't, not only because of the negative feeling you have when you have a bad experience, ( it can be very hard to get over) but for fear of retaliation from the kitchen, and you all know what I mean. I expressed this concern to the manager and he assured me that they were professional and above that type of behavior. He had offered to make it himself even before I brought this concern up, and I can say he was good enough at his job to set my mind at ease, regardless of normal kitchen atmosphere. I would still recommend this place. And if you find yourself in a situation where something isn't right, let them fix it. It it's still not up to your standards, so be it, and never go back. Give them the opportunity to make it up to you, if they are worth it, they will. This place did and that earned them 5 stars. read more