This review is primarily for Tesla Mobile Service; it's ultimately a service that saves you time…read moreand money, compared to a traditional car dealership / repair shop experience. + Mobile Service can come to you, saving you time and people interaction (for those worried about COVID)! + Service is easily ordered from within the app. + Mobile Service Rangers text close to the time of arrival and can perform most tasks that do not require evacuation of fluids, body work, or lifting up of the car. + There are currently 15 or so Service Rangers based in Vancouver; Danny and Fernando are awesome, professional, and friendly, focused on educating you as well as assisting with your issues. + William Cheng is a Service Advisor who communicates primarily through e-mail and he has been tremendous on professionally helping as well. - If you simply have a question, or if you want to report some sort of car behaviour, you need to file a new request and wait for someone to text back (may be a couple of days). - Tesla is very busy in Vancouver. - If you prefer to talk to someone in-person or over the phone, it's difficult to get someone live - this service model may not be for you.

Very incompetent all around. Tesla is suppose to be Brand of the future…read more Very poorly trained staff, bad interior (place is a dump) with no customer service what so ever. Unorganized!!! Needs fixing and improvements..

They came recommended through our neighborhood group, so I thought I would come and check them out…read morefor an oil change. They don't respond to the contact form online but give them a call to make an appt instead. I was able to get in on the same day for my oil change. Price was fairly reasonable - just under $100 which also included checking my tires, brake pads and windshield fluid. Service was pretty fast and the guy was friendly. I'd go back again.

I don't usually write reviews however this is an exception. I first met these guys because I needed…read moremy sunroof fixed.. I called and they immediately helped me out ! Within 2 hours They fixed my sunroof and on a minimum cost! I felt blessed ! I walked away super happy ! A week later my car broke down carburetor issues and serpentine belt. I immediately called them and AGAIN- they were step by step with me the whole time! These guys have such great customer service , I love the way they invoice you and take pictures of the problem such a positive experience my car was fixed within two days ! They work 7 days a week wowww!!! I was very impressed . I would highly recommend Them . I will always go back to these guys ! Thank you! Blesssss

Have been taking my car here for over a year - the customer service is above and beyond. The last…read morevisit, a mistake was made, and when I reached out, they immediately handled the situation professionally and with no qualms, even coming to drive my car to and from the shop, bringing it back in perfect condition. Highly recommend, and will forever be going back!

Like many other reviews it seems people love them or hate them depending on the outcome of the…read morejob. For those who think they're getting ripped off due to their own lack of knowledge I'd suggest googling your cars symptoms so you at least have some idea of what the trouble may be going in. I just had a timing belt/water pump done on a Toyota Camry and was very satisfied. A few years back I took my GMC truck in for a starting issue. They said they fixed it but the same problem arose a few days later. They towed my truck back and fixed it right this time and we agreed on a fair price for the visit. Pretty simple business model. If you're happy, you'll go back.

Great people who enjoy what they do and it shows in their work abd they go out of their way to do…read morelittle things that were not even expected. Very happy with their work.

This time I went in for what I thought was an issue with my tires but it only took Trong less than…read morea block to determine that I was wrong.. bearings .. dang bearings were rubbing and so I trusted my primary ride to Trong and Peng.. she rides like brand new..what a sigh of relief to my ears ( no more humming) and to my peace of mind that I'm safe from those " specials " peeps who don't care about anyone else .. you know who you are As for HTV.. let it be Tires.. engine or body work, I don't hesitate in recommending Trong

On May 15, 2015, I brought my vehicle to Performance One for an oil change. The oil change was done…read moreincorrectly, which required the car to be towed to the dealership to correct. The dealership diagnosed the vehicle and determined that the issue was caused by over filling engine oil. They also found engine oil on the engine air filter housing, MAF sensor, throttle body, cylinder heads and exhaust. The dealership did not find any pre-existing damage to the vehicle, I paid for the dealership diagnostic examination, repair service and clean up out of my pocket. Performance One denied any wrongdoing, and refused to reimburse me for the monies paid to correct their damage. I had to file a complaint to BC Small Claims Court, wherein the court ruled against Performance One, awarding me with the repair invoice amount, search fees and court fees. The judge also noted that AWG Performance One has wasted my time, their time, and the court time. Making a mistake is one thing, but when a mistake is made by a business, one would expect they would own up to it and not need customers to take them to Court. Wanting to bring your beloved vehicle to Performance One? Think again!

So, here's the story. I know a little but not a lot about cars. I do know when you hear a bad…read morenoise, something is wrong. Not withstanding the "comments" from various male friends, I knew the clutch on my 10 year old Nissan Sentra needed to be done. I've had my fair share of distrust over the years of mechanics and repair shops. Most of them seemed like rip off artists to me...speaking down to me as if they were trying to impart knowledge that was way over my head. It always felt like they really just wanted my money. Enter Performance One: I've been coming to Performance One for the last year and a bit for oil changes and such minor things. In that time, I've had some good conversations with the manager, service advisor and both mechanics. Even for a simple oil change, if I had questions, they gave me answers. That makes me feel good. So earlier this week when I went in for my regular oil change and the mechanic said "Your clutch has to be done right away. I'm not kidding. Don't put this off any longer or the transmission could be damaged and then you're really in trouble." It was a no-brainer to get them to do it. I'm not going to kid you, a clutch job is expensive. And I admit, out of curiosity, I called around anyway to get some other quotes...and friends shared their stories of how much they paid over the years for the same kind of work. I found the quote from Performance One to be very reasonable (the quote from my Nissan dealership was outrageous!) The service manager gave me some options to choose from and explained the pro and cons of those options. The mechanic popped his head in and gave his two cents as well. Again, giving me the information helped me feel that I am part of the process and I know what's going on. I took my car in first thing Friday morning and it was done late that afternoon...spending the day in their upstairs lounge as the work went on. AND HOLY CRAP. The clutch they put in is FRICKEN AWESOME. I am so happy! I'm not fighting to get it into 2nd or reverse anymore. I was actually good with paying this bill because I think driving will be a pleasure again. Thanks guys, you've got my business and I'll wholeheartedly recommend you guys any time.

I just picked up my 2022 Toyota Corolla from Regency Toyota on Kingsway in Vancouver. It was a real…read morepleasure working with Levi Generale as he was able to trade the silver Corolla that was scheduled to be delivered to Kingsway for a black one (the colour that I wanted). Billy Tse and Fred Wu also were able to secure the same lease rate that was quoted to me way back in April!! Thanks Billy and Fred. The whole car buying experience was very pleasurable. I highly recommend this team and I am certainly going back to purchase my next car from Levi.

I leased a 2017 Toyota RAV 4 AWD LTD. Aug. 11,2017 and bought the Extra Care Protection (ECP)…read morePlatinum program which is valid until 48 months/100,000Km. Now, I have a major leak from the sunroof which is making its way to the front passenger side and driver's side carpet. I brought it to their service dept. and they said that I have to pay $280 plus tax to fix it. I tried to explain that this kind of repair should be covered by their ECP since it's a faulty sunroof drain. I feel that I have been deceived and lied to when they sold me their ECP and I plan to bring this up to the Better Business Bureau and even up to Toyota Canada M.H. GECOLEA

Was in again the other day, looking for low tox antifreeze. The usual ridiculous prices and... not…read morestocking (ever/at all) ANY pet-friendly antifreeze = the appropriate rating. Even the SPCA website PROMOTES Lordco, saying they DO sell the pet-friendly stuff; YET clearly this location does not. WTF?? NOT cool. Ethylene glycol based....is the old stuff and VERY toxic. Propylene glycol is very low tox. Animals will not die. If you care about animals....LOOK IT UP. EDUCATE YOURSELF!

I just came back from Phoenix Arizona, I needed to get the license plates on my car. You would…read morethink it would be that easy but BMW requires a special board. I went up to the Lordco on Edmunds and The Staff made above and beyond effort to help me out.

When it comes to supporting local small business, count me in!…read more Found these guys by accident; was trying to avoid the snail traffic @ Marine Drive so turned into side street Laurel, located on left side. These guys specialize in protecting your paint, and their high quality means more coats than usual. Wished I had known about them a few yrs back as previous collision place didn't match the tailgate to rest of body, but I digress as usual. Oh forgot another review to write lol... and here's the bonus star: they have a courtesy car! talk about convenience... Ask for Thomas or Kevin, straight-up folks, easy repeat.

Looked through Yelp for auto detailers and came across this place. The location was quite…read moreconvenient and the receptionist was very polite and informative. They offered me a rental car so I was able to run some errands while I waited. When I picked up the car I was quite surprised. My car looked 3 years younger inside and out. Will be going back to get some waxing done!