Worst Hotel Experience - Misleading Photos & Unprofessional Management…read more We recently stayed at TRYP by Wyndham in San Juan, Puerto Rico, and it was without a doubt the worst hotel experience we've ever had. We had booked this stay to celebrate a special occasion--our anniversary--and were extremely disappointed from the moment we arrived. To be clear, this review is not a reflection of the front desk reception staff, who were courteous and doing their job. However, the property itself was nothing like the photos advertised on Expedia. The exterior of the hotel was run down and immediately gave off an unwelcoming, neglected impression. Despite our initial concerns, we tried to keep an open mind and proceeded to park our rental car and check in. The experience quickly went downhill from there. As soon as we stepped into the elevator, it was clear that cleanliness was not a priority. The floors were dirty, the walls had visible smudges, and it was obvious the area had not been properly cleaned or maintained. We hoped things would improve once we got to our room--but it only got worse. The hallway leading to our room had a strong, unpleasant odor--like mildew or damp laundry left out for too long. When we entered our room, we were absolutely appalled. The shower was filthy, with so much buildup on the glass door that you could barely see through it. The tiles were broken, the caulking was cracked and discolored, and there was an accumulation of grime in the corners that made it clear the bathroom hadn't been properly cleaned in years. We were in the room for less than two minutes before deciding we could not stay there. We immediately returned to the front desk to ask for a refund, completely disgusted by the conditions. That's when things took an even worse turn. We were told a manager named Juan would assist us. Unfortunately, Juan was completely unhelpful and unprofessional. He brought us to see an "upgraded" room with an ocean view, which was just as bad--scratched-up mini fridge, dirty nightstand with old drink residue, and no real improvement in cleanliness or quality. When we told him we still weren't comfortable and offered to pay for one night if they released the rest of the reservation, Juan became difficult and dismissive. He refused to let us speak to a manager named Griselda, despite multiple requests. He insisted he was the only one in charge and claimed the reservation couldn't be refunded because of Expedia's policies--even though Expedia told us it was refundable. We were only able to resolve the issue after offering Juan $100 in cash--at which point he finally agreed to release the reservation and process the refund. Ironically, we witnessed him smoking cigarettes while on duty, which tells you everything you need to know about the level of professionalism at this property. We left and walked one minute down the street to Royal Sonesta, which was a true 5-star experience and exactly the kind of place that matched our expectations for a special celebration. TRYP by Wyndham San Juan is a complete misrepresentation of what is advertised online. It is dirty, outdated, and poorly managed. Juan, in particular, has no business working in hospitality--his behavior was sketchy at best, and I will be disputing the charge with my bank, as I have video proof of him confirming the refund. Avoid this place at all costs. Spend your money somewhere you'll be treated with respect and provided with a clean, safe place to stay.

Photos are definitely misleading. The rooms were tiny and the AC unit was so loud we had to just…read moresuffer in our small box of a room. See attached video of the outrageous sound the AC unit was making. Thank god we only stayed 1 night before hopping on a cruise ship.

The Ritz-Carlton San Juan, Puerto Rico is currently closed for a major renovation project and is…read moreexpected to reopen in early to mid-2025. The renovation, which includes over $150 million in upgrades, is transforming the property into a "reimagined" resort according to News is My Business.

Solo fui al SPA…read more Desde que entras la experiencia empieza, el portero es muy cuidadoso con que persona entrar al sitio. Yo tenía una experiencia de masaje en la casa del árbol, ME ENCANTÓ ! Literalmente estuve desnuda en medio de la naturaleza en una casa en medio de los árboles muy privada pero con mucho por explorar, el masaje y experia de crear tu propio ingredientes es una locura. Al final de mi experiencia y de disfrutar de las actividades cómo la piscina y zona de descanso, la recepción nos regala un hermosa carta con unos brazaletes (que aún conservo). Fue espectacular gracias a todos por hacer mi experiencia tan linda. Era mi luna de miel y si me la gocé Desearía volver pero gastar $2.200USD no me lo permito ...

Great staff. Good rooms. Right next to the beach. Got umbrella and chairs I would stay here againread more

They really want to be a luxury hotel. It would never be that. The staff that works here at the…read morefront desk are absolutely clueless on how to run an establishment. The front desk remains unattended several times a day for the staff to run personal errands, And while they are there they are clueless and all makes up different things. For example: I arrived early and my room wasn't ready. They put my luggage in storage, and wrote my phone number down. " We'll call you once your room is ready" Approximately 1 hour after checkin, I approached the front desk. "Oh your room is ready." I stated I never got the phone call. Her response "Oh we forgot." Sent me on my way to room 905. About half hour later another couple with my group arrived. They were greeted with drinks and the red carpet was rolled out. The pool staff is obnoxious and rude. We was at the pool level patio, where we ordered food and drinks. After some food and 2 rounds of terrible drinks, he brought us all receipts and said 20% gratituities were added to each of the couples bill. (3 Different couples). Ok, we all laughed and said we was going to tip more than that anyway. His loss!Room was 905 was beautiful just like in the pictures, and a beachview. No complaints there. Wasn't in the room much. We actually booked 2 extra days. I was then notified that I must checkout at 12;00 and checkin at 4;00 pm.I actually requested to keep the same room as we had unpacked.. Again someone else said the same thing. I must checkout. Then I happen to see the midnight supervisor. told him the situation and said it could be done. He would have done it, but he said it has to be after 3am when the days in the system roll over. Of course I went to bed. I went back to the front desk that morning. After waiting 30 minutes for someone to attend, a young lady came. Told her everything, including what the manager said and flatly boldly said "He's wrong, You have to check out." I proceed to check out before noon. As it was getting close to noon, I started receiving text messages about a late checkout for an additional $150. My phone number is working now.I checked out and put my luggage in storage, and was reassured again that I would receive a call as soon as a room was available. About 2 hours after checkin started I returned to the front desk, was given new key bracelets. I stated again, I thought you was going to call me. Her response was a laugh and she stated "Oh I forgot." Now I'm in room 608, which was visibly much smaller. The closet was missing a glass door, And the bed was terrible compared to room 905. The sheet were even stained. Put the do not disturb sign on the door. Lo and behold. Heard a knock. Before I could answer, housekeeping was keying into my room. I asked what was she doing and posted at the sign, She stated "Oh sorry, I didn't see it" I think she was coming to look for something to steal. Also construction is going on. Every early morning guest are awakened by what should and feels like they are jack hammering through the building. There is a terrible smell, like a dead rodent or human down the walkway to. the street. And yes the hotel knows about it. All the employees cover their faces and noses when exiting the building. This is not luxury!

Love a hotel and casino combo! We wondered in here while…read morewalking from the airport towards the port (no, we didn't walk the whole trip to the port). We saw the word casino and knew we had to check it out. The lobby was pretty nice, with a similar set up to the Gaylord in Orlando. It's a huge open space with plants and a koi pond in the lobby. They also had a nice craft market in the lobby featuring local vendors with baked goods, clothing and jewelry. If we weren't on a mission to get to the port, we could easily spend the day here!

Okay for a night, extended stay might be rough…read more Came here as our rest stop before jumping on a boat for the southern Caribbean. Ground floor is lively, with a 4-way intersection in the middle of a manmade grotto and a handful of shops and stops along the outskirts. There's a lovely pool area in the back, and the casino is not too crazy when it's open. The room we stayed in was a little worn, weirdly humid and slightly damp smelling. The linens were clean and the amenities worked, but the room definitely showed its age. View from the window was of a lot of buildings, so not much to look at. Front end staff were friendly. Public spaces were clean, and the gym was small but good enough for a hotel gym area. Breakfast is a quarter of the ground floor. Plenty of seating, lots of options. Food was okay, a step above other hotels but still a low bar to clear. All the breakfast basics with omelette options. It's a perfectly fine stop if you're planning on going someplace else the next day. If you had to spend a lot of time here, I'm sure the issues would mount exponentially. Given its location to the cruise ports and airport, it's good enough. For travelers, Make sure to check which pier to go to if you're cruising. This hotel doesn't offer shuttle service and there's two ports on that side. If you get off at the wrong one, it will be a 1.5 mile trek to the other.

Stayed at this hotel during spring break with my husband and kids, and we really enjoyed our stay…read more The grounds are beautiful, and it's within short walking distance to a lot of great restaurants in addition to the solid options on the resort itself. We specifically chose this property because it was one of the few with a true pool bar, which was a big plus for us. My kids had an amazing time between the pool and the small playground nearby, they were fully entertained. That said, like most resorts, the pool area fills up quickly and lounge chairs are usually claimed by around 8am. If you're not an early riser, it's tough to snag one unless you rent a cabana. It wasn't a big issue for us since we spent most of our time in the water anyway. There's also easy access to the beach, which was a nice bonus. I took advantage of the 24-hour gym daily nothing over the top, but definitely enough equipment for a solid vacation workout. I went early, so it was always pretty empty, though it started to pick up around 7-8am. The food was consistently great. We had lunch at the Aqua Bar every day and never had a bad meal. Drinks were also good, though some were stronger than others. I'd recommend skipping the frozen drinks if you're looking for a real buzz they were pretty light on the alcohol. Overall, a great stay, and I'd definitely come back with the kids again.

This was the typical touristy resort. There are no bells and…read morewhistles or hospitality specialist. The fool was standard American player. Average quality average taste. The rooms were a nice size in the amenities pretty standard as well. This is more of a laid back, middle age clientele . The only other drawback to the staff not being hospitality, oriented was the sand fleas. The food was better off the resort .

An Absolute Gem in San Juan - Wish We Had More Time!…read more We stayed at the Fairmont for one night after disembarking from our cruise, and our only regret is that we didn't book a longer stay. From the moment you walk in, the entryway takes your breath away with a massive chandelier made of thousands of pounds of crystal--it's easily one of the nicest hotels I've ever visited. ​The amenities are endless. Whether you're looking for a casino, multiple high-end restaurants, or lively clubs and bars, everything is right on-site. We spent a good amount of time at the pool deck, which was amazing. The pools are intricate and beautiful, featuring plenty of seating and convenient swim-up bars. We also loved the easy access to the beach, which was notably clean and very peaceful. ​As for the room, it was massive and spotless. The king-size mattress was incredibly comfortable, making for a perfect night's sleep. We are already planning our next trip to Puerto Rico specifically to spend more time here!

Alright, I stayed here in Nov 2025 and they gave me the room 541, stayed here for 4 nights with my…read morefamily, however, the room really looks like a 1 star hotel, first time I stay in a luxury hotel with these conditions (see pictures for reference) and the stuff was not very friendly, I requested a breakdown of my charges and they just hang me a paper staying silence, and I had to literally ask every single questions about where are my credits, etc etc. I had to speak with the manager and she was very friendly, however it was a very bad experience for the first time in Puerto Rico. I'm coming from Texas and always stays in the Fairmont Austin and it's an amazing and excellent hotel, no doubt. I'll not recommend this hotel to everyone due to the bad room experience and the stuff not being so polite. Location was great and amenities were amazing too, but unfortunately it should not be considered a 5 star hotel.

I had a great time here. The Courtyard by Marriott Isla Verde is very centrally located in San Juan…read moreclose to the airport and directly by the beach. 2 beach chair and an umbrella were included. The water was very choppy but I loved going for walks by the beach. The pool is pretty warm and open 24/7. While I did enjoy the breakfast buffet, I didn't like the lunch food. No authentic Puerto Rican cuisine and very bland. The rooms were nice and we had a beach view but there were bugs sometimes. Staff were nice.

Nice place located on the beach and very close to the airport. We got caught up in some renovations…read moreand moved rooms a few times but we did get to stay in one of the newly renovated rooms and it was i big difference from the older rooms. I would probably give this a solid 4 stars after the renovations but there is a lot of work to be done. The property itself outside is very nice, the pool could have been cleaner, lots of leaves and foliage debris floating around but otherwise ok. The pool is open 24 hours for those late night swims. The two outside restaurants were ok, nothing special but also in need of upgrades, overall this place is nice but might need another year before coming back for another try.

I'd have to agree with a previous commentors feedback regarding the staff at this Hilton branded…read moreproperty. The front desk associate I interacted with was pretty useless and unhelpful. She was unaware of their policies and just blatantly lying. She handed me a paper to sign without out bothering to explain what it was. She stated I'd be charged the resort fee I already paid despite having prepaid for my reservation and laid said fee, with no explanation. I'll be monitoring the charges on my card. I asked to see if I could have an early checkin since I was unexpectedly staying overnight in PR due to a canceled flight... and she just kep repeating that their standard check in time was 4pm. In which I responded to her that I'm aware and if it was an option. Her response was that they were completely full yesterday. That still isn't a response. I then ask how will I know. Shes responds you can check back every hour framed in a question. Utterly useless and a flat out ineffective employee. If you dont know, just say you dont and find someone that does or find the the answer...lying ain't it.

Amazing and spacious hotel with great breakfast options. Close to restaurants, shops and beach…read more Very close to the airport and cruise port.

This is a beautiful place with water on both sides. I can't say the beaches are the most beach but…read morethey give you a place to relax, take a dip in the water and cool off after a hard day. The hotel now is absolutely cool and I can imagine before Hurricane Maria it was even better. The people working there are very nice and took us straight to the roof to see the water and surrounding view that I thought was pretty nice to see, especially in the morning at sun rise. The room was nice & spacious but very cozy at the same time till you turned on the A/C which blows super cold air which is great if you need it. The beds were nice and firm. Bathroom clean. The breakfast was nothing to run to but it will keep you satisfied for a little while. Check them out!

I stayed there at the end of February with my elderly mother. To make a long story short nothing…read morewas as advertised and my initial review stated such but it was deleted. Just a warning if you are expecting anything like you would get in the United States you will not get that here. The owner or caretaker is very amiable but beyond that you are on your own