We stayed her for about 3 nights. We came to San Juan to explore the area a bit. It was fabulous. The service here was a bit good and not so good. A guy checked us in to our room.. he seemed nice. 2 young girls helped us a little during our stay, they were great. Came down 1-2x and we wanted to ask some basic questions... This bitter older woman was there. She seemed like she wanted nothing to do with us. Wonder if she was the owner. Our room was ok. They had a variety of disposable soaps and stuff in bottles. Usually hotels will have a small disposable bar soap or something. They had a tiny bottle of body wash which we used to wash out hands with. Our room didn't really have any windows lol... There were 2 windows that basically faced inside the hallway. The shower pressure was not all that great. Also, the walls are thin. We could basically hear everything from anywhere close. Our neighbors were pretty active at night. It was like in the movies. We felt like we were s silent foursome lmao... They were bumping, grinding and moaning... The sound was so clear as if we were in the room with them lmao... The pool upstairs is.... Not something I would even consider getting into. You have to wonder how often they even get a chance to service and clean the thing. It's more like an oversized soaking tub. The great thing about this hotel was its location. Everything we wanted to go see was within walking distance. Literally no more than 8mins away. Sadly, the day we were leaving I was persuaded by the guy at the front desk to allow him to get a taxi for me. There was a 3 day festival coming and he says Uber/Lyft won't be able to make it to us because they are clearing the street to get ready. However Uber showed someone can come take us to the airport for $9. Anyway, I let the guy call his taxi person. Got to the airport and I felt like I got ripped off. Charged me $40. That was a slap in the face. Why align your hotel with a shady taxi service??? For the money and location this honestly isn't a bad spot. We just needed a safe place to sleep close to where we wanted to walk to. read more

DO NOT STAY HERE. I stayed here in July 2025, and this place is infested with bed bugs. After two nights, my sister and I were covered in bites. We found proof on the mattress: rust spots, molting, and live bugs in the seams. The mattress was filthy and clearly (see pictures) had not been replaced in years. Management is undoubtedly aware of the problem, yet continues to rent out infested rooms. We were switched to a different room, which was also dirty, but the damage was done. The management has since done absolutely nothing to rectify the situation. No refund, no compensation for our ruined clothes, and no apology for the immense stress. The presence of such a severe infestation implies gross negligence. Save yourself the trauma and spend your money elsewhere. read more

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I usually like to do my homework about a location and check out all the reviews before booking a hotel. However, this time I found myself in a bit of a pinch and needed to grab a room for three nights since we were already in PR. To my delight, this hotel turned out to be a hidden gem! It was within walking distance of all the must-see sights in Old San Juan. The night shift receptionist was incredibly helpful. We arrived around 9ish after a long travel day and an unfortunate mishap at another hotel, but she really turned our grumpy faces into smiles. The room was spacious and had a lovely balcony. I would have appreciated more water pressure and hotter water, but aside from that, everything was quite nice. We enjoyed a complimentary continental breakfast that included scrambled eggs with ham and cheese, as well as toasted bread. read more

I have tried for 4 days to confirm a reservation for Feb 17th. Either the reservation desk does not answer ( goes to a full voice mail) or the person answers and tells me to " call back for the other front desk in an hour". I finally on day 4 asked to speak to a manager, that voice mail box was also full at that number so you are unable to speak to anyone. In addition I have sent two e mails to the managers posted address and received no response. They boast of 23 hour concierge coverage. Thus far this hotel gets an F for service and I have not yet checked in.I have my doubts than anyone was capable to do anything except debit my credit card for a deposit.Talk about a poor introduction to this hotel and San Juan. read more

WARNING ABOUT LA TERRAZA I am beyond disgusted. I stayed at La Terraza and discovered bed bugs in the bed. Yes, BED BUGS. This is absolutely unacceptable, unsanitary, and shows a complete disregard for guests' health and safety. To make matters even worse, the manager Deborah has avoided reaching out to me for over a month. No acknowledgment, no apology, no resolution. The silence and lack of accountability only add to the outrage. Instead of providing a clean and safe environment, this place exposed me to a nightmare that no guest should ever have to experience. Bed bugs are not only horrifying, they spread quickly, and it's appalling that a business like this is operating without properly addressing such a serious infestation. To anyone considering staying here: think twice. No vacation, no trip, no price is worth risking bringing home bed bugs. La Terraza -- and its management -- should be ashamed and held accountable for allowing such unsafe and unhygienic conditions. read more

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DO NOT STAY HERE!!! Apparently, no one manages this place. I spent my entire stay trying to speak to someone about my issues and called and emailed for weeks afterward, but every time the manager was unavailable. This place is such a scam; it's much older and more run-down than the photos. You get extremely hot or cold water, with no in-between. The real issue is that the wifi didn't work at all, and I needed it for my business. I had to go somewhere else during my entire stay and work in a café over 100 degrees instead of in my overpriced room. I spoke to someone at the desk every single day, but they could never help me or find anyone who could. It ruined my whole trip and really set me back with work. If I could have just talked to someone about it, that would have been great. I sent them many emails and asked to resolve this before I left a review, but I had no other options and had to WARN PEOPLE NOT TO STAY HERE OR THEY WILL TAKE YOUR MONEY. read more

La Terraza - DO NOT STAY HERE!!! Apparently, no one manages this place. I spent my entire stay trying to speak to someone about my issues and called and - Hotels Near Me - San Juan, Puerto Rico

We only got 50% refund on our April 2020 cancellation due to the 2-week Covid mandatory quarantine. They received PPP money, so why should I get my full refund? I showed up in person on Dec 31, 2024 and they gave me a run-around about 1-yr to claim a voucher. They took my money. read more

Nice boutique hotel. Our room (323) was pretty noisy at night for some reason. Hard to sleep at 3-4 in the morning with an industrial noise outside the bathroom. A window in there kept opening up in the middle of the night from vibrating of some sort. I put a soap container cardboard paper in there to hold it shut. The staff was friendly, but misinformed us of the hours for the bars. He told us they were open from 4-10 each night but they never were. However it was the Christmas holiday season. Perhaps expected. There was a nice rooftop pool. The hotel was clean and nice. Breakfast in the lobby bar was good, but not included. Tasty though. Non guests stopped by to eat. So that says something about it. The room was pretty comfortable though the AC was noisy and had trouble keeping up. It was just hard to sleep with all the noise. read more

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My wife and I came here on our trip to Puerto Rico and this is a very pretty hotel. This hotel is located in Viejo San Juan. You don't have to worry about it being noisy here like some other locations in Viejo San Juan because it's not right next to the strip of restaurants and bars and shops. But don't worry the strip of restaurants and shops are just 2-3 blocks away and there are other restaurants around as well. The hotel has a very pretty antique feel to it. It's within walking distance of the cruise boats, Castillo San Cristobal, Castillo San Felipe, Playa Capitolio and several restaurants and shops. If you come here, you'll definitely enjoy your stay, the staff are very friendly, and they all speak English and Spanish. Unfortunately there's no parking on the street, and they don't have a parking garage, so if you're renting a car, you'll need to park at a garage that is like 3 blocks away, so it's not a long walk, but it does cost $20 a day. read more

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Awesome place. Wonderful ambience and great staff. Perfect place to visit when in San Juan.

I just dined at the Hilton Ponce's La Terraza restaurant this evening. I just paid $33.12 for a salad, some of the driest roast pork I have ever eaten, and a stringy beef steak. I didn't even have the benefit of washing it down with water because no server came to my table. I'm glad I grabbed an extra muffin at breakfast. What a sorely disappointing dining experience. read more

Can't beat the location in the heart of San Juan. Everything is walking distance and you do not want to drive in old San Juan. Streets are meant for one way, people everywhere, I saw dented cars on every street. If you plan on coming to old San Juan a lot you want to stay in old San Juan. The room was small but still fine. Had a nice TV, WiFi, comfortable beds, fridge, but no microwave for leftovers. They just put in new air conditioning so it worked great. The highlight of the rooms is the bathroom. Great countertops and a Spacious with a rainfall shower with a glass door. When you are hot and sweaty from the climate we showered here 2x a day and it was awesome. The hotel is the only hotel with a rooftop pool. It is not a hot tub, the water is cold, but I did not see any other hotel that offered this feature. You can see a sunset and look down on most things in old San Juan. The only problem to complain about was the water heater did not work for two days of our stay. They said they just put a new one in and it was not working properly. They offered us a 20% discount on the rooms for the trouble and it was fixed for our last night and day of stay. read more

Most adorable little boutique hotel ever!!! Phenomenal experience. It's dripping in old-world charm and classic elegance. Great staff, very friendly and helpful. Comfortable room with amazingly soft, luxurious bed - felt like sleeping in a cloud. The hotel fits in perfectly with atmosphere of neighborhood. Calle Sol is adorable and quiet, with a fun/lively bar scene just a block or two away. Great restaurants nearby. We had room 321 which is SO CUTE (it's the one in the pics with 4-poster bed and 3 sets of wooden slatted doors with little balconies overlooking the street). Highly recommend for a honeymoon or anniversary, it's quite romantic. read more

Not my favorite hotel. Unfortunately the expectations were way higher then reality considering price and pictures... My room wasn't ready at the time of check in, I didn't receive any towels and my room had no phone service which was the most frustrating! The infinity pool is a tiny little square with infinity parameters of running water on the rooftop. The size wouldn't be such an issue if there weren't occupants with their private parties at all times. And the elevator took literally forever. The surrounding of the pool was really nice, lots of pieces of nice outdoor furniture to hang out at and lots of plants... Ooh! And they have a vending machine with alcohol! The bar was closed due to Covid. The only real value of the hotel is the location of - right in the heart of Old San Juan, close to everything with walk distance less then 5-10 minutes. read more

I came here my last night in PR and did some visiting of old San Jaun. They got me in a last minute reservation also (same day). Staff were friendly and so was the owner. Had a couple of drinks at the bar down stairs and the bar on the rooftop. Hotel was beautiful, can't wait to come back!! read more

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This is my favorite location in town. I booked a room for 2 days out of a week stay. I enjoyed the room and the service so much, I decided to stay here for the whole week. The staff are amazing and friendly. They are a smiling genuine bunch. I'd like say thank you to Laura, Francisco, Jay, and Tatiana for making me feel comfortable making sure that every need was taken care of. I will be returning in December and can't wait to see you guys again. Book here, you will not be disappointed. read more

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Visited her during Columbus Day weekend which was also during the pandemic. The hotel was very unique. I completed loved how you entered through the stair case which lead you down into the indoor outdoor patio with a sky view into both the living room and master bedroom. Since the main area is actually located indoor/outdoor the rooms had stand alone ac units which worked just fine. The rooftop bar was closed during our stay due to the pandemic. The rooftop pool was nice but is a very small. We didn't get to enjoy it on our own during our stay. The staff were very accommodating to all of our other needs. read more

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Our whole experience was great. Upon checking in we were offered coffee. I do not drink coffee but Paola the desk clerk talked me into having a cup. It was local coffee, and from a non coffee drinker, it was fantastic. I upgraded our room because this was a special trip for my wife and I and I couldn't have been happier. The room was great. Big comfy bed. Rainfall shower with a detachable shower hose. Double door to the balcony overlooking the street. We enjoyed a drink in the rooftop pool. I will come back to this hotel. One block off the ocean, close to shopping and historic sights. read more

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I had the great opportunity to celebrate my 10th year anniversary in San Juan Puerto Rico and stay at La Terraza de San Juan. The stay started off a little bumpy due the air conditioner breaking down in our two bed room suite, room 5. But the staff did everything in their power to accommodate us and by the following day we were back in the suite and the stay was memorable. The old San Juan community were so welcoming and giving. We fell in love with the hotel and old San Juan. Thank you La Terraza de San Juan for making our 10th year anniversary memorable. Luis read more

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AMAZING! Enough said! We (wife and son) stayed here over night and hopped on a 7 day cruise out of San Juan the next day! We were greeted nicely and were even offered complementary drinks at the reception area while we were getting checked in, son and I had a couple of "medalla" beers and my wife ordered a cocktail! All amazing! Nothing like a nice cold beer right after a 3 hour flight! We also got a tour of the hotel, which apparently has a lot of history, on the way to our room too! Our cruise out of San Juan did not leave until 8 pm so the next morning we left our bags with the receptionist, I had read online that they actually hold your luggage until the time you board your cruise and they did just that and at no extra cost! The receptionist was nice enough to give us a map of Old San Juan and gave us some tips as to what to go and check out so we did just that! And by the way everything was within walking distance, bars, restaurants etc. we even walked to "el morro" We had breakfast at "Carthage Express" and lunch at "Raices" (see my other reviews about these, both were amazing)! Upon returning back to the hotel to pick up our luggage, the receptionist offered to call a cab for us to take us to the port, we waited a few minutes, the cab came and off we were on our way to our seven day caribbean cruise where we had an amazing time! Bottomline: the price was just right for an overnight stay! VERY clean room, the shower and bathroom looked amazing and clean! Friendly and helpful staff! If you are looking to stay right in the middle of San Juan this is the place for you, as everything is within walking distance! read more

La Terraza - The lobby at the Hotel "La Terraza" - Hotels Near Me - San Juan, Puerto Rico

Shame on YOU!! If I could give 0 stars I would. I was planning on staying at your hotel in December however I have a change in my plans. You had an opportunity to refund me back 100% of my money however you choose not to but yet keep 50%. Let me tell you this... not all money is good money. I will tell my friends and family to NEVER stay here. I will never book a room with you. As I come to support Puerto Rican's every chance I can. Enjoy the money ... greedy management team. So sad - now take that to the bank read more

This is my second time staying there a company that flew me down and pay for it . I recommend the place no idea what I was thinking I did not understand the lack of security in that place until a week ago when The place robbed it's the craziest thing I've ever seen the owners tried to tell me it was a scam and then nobody got hurt meanwhile I was the one out there saying that young man look like he was going to have a heart attack. Still never got clarification if they filed a police report. read more

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Nice quite little place with old San Juan feel and decor. Very pleasant staff willing to accommodate anything. The food was good but the beer at night was warm. They advertise a bar but not so much. Great coffee they offer to make you a cup at anytime. Be advised this is all al la carte, you get nickle and dimed for everything. Good views and atmosphere overall read more

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Dip your feet in the pool at this rooftop bar, even if you're not staying at the hotel below, come for the happy hour and drink specials muddled in front of you with spices grown right there in hanging pots above the bar. Talk about a great mojito with true local barillito rum! read more

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Nice place in a great location, right near my favorite restaurant el jibarito. The lobby of the hotel looks very old school and lame but the rooms are all super modern looking with comfortable beds and good AC. The going rate is 230-260 a night , not too cheap but it's worth the price. The rooftop is very nice with a pool overlooking San Juan read more

La Terraza - Pool - Hotels Near Me - San Juan, Puerto Rico

La Terraza Boutique Hotel is a gem inside the beautiful streets of Old San Juan! I had been there multiple times to enjoy a drink and the rooftop views, but had the pleasure only recently of staying there as a guest. The place radiates with charm. A friend and I booked a room via Priceline and were promised a room suitable for 2 adults (with no further description). We arrived early to drop our luggage and to our pleasant surprise we were told we could check into the room right then. Additionally I asked if it would be possible for a room with 2 beds and we were told if we wanted to wait until housekeeping was finished the upgrade was ours! They monitored our bags while we went out in old San Juan, and having lived here in Puerto Rico before I will tell you, you really can't beat the location! It's nearby to some of my favorite restaurants and bars and only a quick walk to other local favorites (do note if you don't get around easily you may have some trouble with the cobblestone roads and hills, but that goes for saying anywhere in old San Juan). When our room was ready we were shown to the elevator (brace yourself, it's old & slow!) and were very happy with our room which was nice and cold from the air conditioning, clean, and inviting. Another nice feature is after midnight, the doors are locked and the hotel is monitored by a night time guard who can assist if you forget the key pad code for entry. All in all I would stay here again in a heartbeat and I'm glad we chose this hotel over some of the others we were considering! read more

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We're enjoying our stay at La Terraza. It's comfortable and the perfect size for our family of 5. We had a two bedroom, two bath apartment. The price was right and the location was perfect. Everyone working here has been very nice, too. read more

La Terraza - Hotels Near Me - San Juan, Puerto Rico

What a great location and staff! If you're even considering staying here, do it! I've bounced around to a few hotels and I had the best experience here. Hard to find a hotel pool in this neighborhood, too! read more

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Beautiful and well located hotel in old San Juan. I highly recommend this place, it made our staying in Puerto Rico even more wonderful. The architecture and decor are a huge plus, the hotel rooms are clean and the shower is amazing! Ps.: Breakfast isn't include and I honestly wouldn't pay for their breakfast. It has nothing special and I think it is a little overpriced for what we got. read more

La Terraza - Hotels Near Me - San Juan, Puerto Rico

Travellers Beware: Money and phone battery was stolen from our bags while being stored in another room. We stayed here on the recommendation of booking.com and my brother's research. The price and location seemed great. The front office was helpful when checking in. Nothing was stolen upon checkin. We came back to the hotel post cruise and had them store again before leaving. First red flag, a hotel employee watched us as we dropped off our bags intently. We came back and my friend noticed that the zippers were in different places on both her bags immediately. She had a flight to catch realize that she accidently left money in her bag and that it was stolen. Upon further inspection at the airport, she realized her phone battery was stolen too. Second red flag: while waiting for an uber to leave we see another cruise couple waiting for their taxi the hotel called. The man who was working the front desk says it is coming. Taxi comes and hands off money to hotel employee for tip after the couple and bags are inside. Honestly, if we hadn't had our bags looked through and money stolen, we'd recommend it. Yes, there was no toilet paper, but the room was clean and cool. I notified the hotel and they said they'd check the security cameras and get back asap. I feel like I talked to any employee and that they must have stolen. My sister stayed at the Sheraton and noone stole from her. I usually recommend locally owned places, but theft takes it down to a one star. I barely rate a place with one star. Don't come here unless you feel like spending time losing money and contacting the police. read more

Excellent and amazing experience!!! I love colonial architecture and ambience and in that sense this hotel has a lot to offer. First of all, I am Puerto Rican and I know Old San Juan from top to bottom. However, I wanted to have this year a more intimate and unique experience. The hotel lobby feels like stepping into a relaxing lounge with its music and atmosphere. We were received by Patricia at the lobby, who offered us a charismatic welcome with drinks and a tour of the hotel amenities and our room. The room was beautiful! My dream room!!! It was decorated with a combination of colonial and contemporary art. The ceilings are restored in the original colonial style. It had a king bed and a fully stocked mini bar, including champagne. The bathroom was very comfortable, contemporary with a rainfall shower head. The terraza is wonderful with beautiful views of the city and a infinity pool overlooking Old San Juan harbor. Breakfast is served in the morning offering bread, butter, marmalade, nutella, fresh fruits, queso fresco, coffee, juice and water. You can have it at the lobby area or in the terraza if is not raining. This was a great experience! read more

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Love this hotel right in the heart of Old San Juan. The service is superb. The rooftop pool is small, more like an oversized tub, but what a great view. One caveat - the garden suite is odd. Only access is via a steep spiral staircase, so it you have cumbersome luggage it's NOT ideal. On the other hand, it's quite spacious, and if you're with your kids, or in a group, it could be a fun set up. If the suite had elevator access, I'm sure they could double the rate for this particular suite. After seeing it, my husband and I switched to a standard King, and we loved it. read more

This place, honestly don't even bother going. I ordered 2 bistec one with tostones the other one with rice, beans, and sweet plantains. These people really had the audacity to serve us hard rice, a little bit of salad... what kind of disrespectful s^it is that. I even tipped them. We couldn't even look at the food until we got home. we're disappointed read more

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This place is super cute. Love love the decor. The room is super cute and comfy. Unfortunately our TV wasn't working but other than that it was nice. The terrace area is so cute the little plunge pool is very nice and the view is super cute read more

La Terraza - Hotels Near Me - San Juan, Puerto Rico

Honeymoon after StormMaria; Pros-Old charm - location . We walked the streets the night life was all lovely . Lots to do shops and restaurants near by . We didn't need a taxi or rental car . Cons-The owner - charged us $450 per night when it's normally 250-350 a night for a Thur and Friday night . With no electricity , hot water, AC , pool etc . $900 was unacceptable . When we checked in the told us to check the roof the pool was open ?! We asked to change hotel the first night as the Condado Vanderbilt had rooms with everything working at 1/2 the price but they would not give us a refund or even partial discount . When finally we got to speak to the owner on check out he was unhelpful and didn't seem to care as to how we hadn't had AC for two days. He played the blame game on booking.com. We were able to have a fab time on honey moon in the city and uses the vanderbilt pool and restaurant , Before our cruise. read more

La Terraza - Hotels Near Me - San Juan, Puerto Rico

Really good price for the quality of the hotel! It was 102 per night (including tax). When we arrived we were greeted with a drink on the house! They have amazing cafe con leche. This was def nicer and more modern in comparison to other hotels I stayed at in the area. Service was good but not the same friendliness level as others. Anyways our room was nice and the bathroom was AMAZING! Totally modern. The roof deck is really nice and the infinity pool is small but fun to hang out in. I would definitely come back! read more

Bad service. Never clean the room when we were there. We complained in the front desk but never resolved l the problem. They don't care about costumer service. read more

I'm almost a year late in posting this review, but 5 stars for the gentleman working at the front desk when we checked in. He took time to note on a map all of the best spots for food and drinks. He also gave us a little history lesson on the city and forts. Our room was cute, though paying extra for a "window" room basically meant that I had a window in my shower out to a small space between another side of the hotel and another window into a stairwell next to our bed. read more

The rooftop part of the "rooftop restaurant" is currently closed, "for months." Downstairs, they were out of half the items/breakfast entrees on the menu. Ordered a black coffee, waited 15 minutes, walked out. read more

Incredible. Staff is super nice and the rooms have a modern yet antique vibe. Balcony views are amazing. Priced accurately. read more

La Terraza - Hotels Near Me - San Juan, Puerto Rico

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