I really enjoyed our stay at La Concha. The check-in process and staff were very friendly and…read moreaccommodating. They recommended so many amazing places to eat and shop, in and out of the property. The prices for food on the property were reasonable and there were a lot of different options for food choices. The big Concha restaurant on the property is absolutely gorgeous at night but it is a bit pricier than the other food options on the property. There are 4 pool ameneties you can choose from, with one being adults only. I loved that you have the different pool options. However, I wish the pools were bigger. I felt like it made more sense to have fewer pools but, bigger to fit more people but, we were comfortable in each. The beach is beautiful and every day there were plenty of surfers riding the high tide waves. It wasn't the best beach for swimming since the tide was so high and waves were really strong but, lifeguards are on the property to help those who have trouble getting in and out. We stayed close to shore to prevent any accidents and enjoyed watching surfers ride the waves each day.

La Concha is probably a 3.5 star experience overall, and I have a hunch it varies a bit depending…read moreon which room or staff members you get. We booked an "ocean view" room, which was really more of a nice 45-degree angle looking down the length of the beach. Still enjoyable, just something to keep in mind when booking. Some reviews mentioned dirty rooms, but our experience on the 8th floor was the complete opposite. Our room was spotless when we arrived, and housekeeping returned it to that same condition every day. Honestly, it was probably the best housekeeping service I can remember at a hotel. On the other hand, we had the same A/C issues others have mentioned. The room simply wouldn't get cool enough the first two nights, but the engineering team fixed it when we finally inquired. The room itself worked really well for a family. The pullout sofa was surprisingly nice, the shower was very spacious, having the toilet behind its own separate door made getting everyone ready much easier, and the room key is a wristband, so it's easy to keep with you all the time. Unlike some of the other places we visited, it's also removable if you'd rather not wear it. The only other area I'd mention that could be improved is the front desk and concierge. There were a few times they seemed unmanned when we walked through the lobby, and while everyone was friendly, we didn't get the sense they had enough firsthand knowledge of the area to tailor recommendations to different interests, ages, or travel styles. The hotel definitely has a nightlife vibe. Every evening the lobby filled with people heading out in club attire, and the casino is a nice little bonus if that's your thing. The lobby itself is large, clean, and often had a good balance of customers being served and available space for others. The pools were nice, though I'd like to see the third pool reopened before maybe considering it a four-star stay. The beach is pleasant, with plenty of room to relax in the sun, but be warned that the hotel advises against swimming, and multiple locals elsewhere told us the same thing because of the currents. Plenty of people were wading well out or swimming close to shore, but I'd be nervous if I had kids venturing out very far or swimming alone. If swimming is your goal, there are safer beaches just a short Uber, taxi ride, or even a reasonable walk away. (I think the closest one recommended to us was about a half mile to the west.) The location is another big plus. There are plenty of restaurants within walking distance, Old San Juan is just a quick Uber away, and the sushi bar in the hotel was surprisingly affordable and much better than I expected for hotel sushi. Overall, I'd probably stay here again if visiting that area. It has a great location, comfortable rooms, excellent housekeeping, and enough amenities to keep most people happy. Just go in expecting a lively atmosphere, and hopefully get a room with an A/C unit that's already behaving itself.

Three-star quality at five-star prices…read more Be sure to read the fine print when making a reservation. This hotel runs a "20% hotel tariff" scam that gets tacked onto the bill. The only logical explanation is that this policy makes the room prices appear to cost about $200 a night less than the real charges. Otherwise, why not just raise the advertised price by 20%? There is no doubt the property is in a gorgeous location, sitting directly on the ocean. The buildings are in good condition and the staff is courteous. But, I experienced several shortfalls compared to my expectations for this price point. The suites are provided a "butler," but the available hours are 10am to 6pm. The service would be more accurately described as a concierge. Bringing coffee in the morning is not on the list of duties, nor assisting with unpacking or packing or other typical butler activities. Sending out laundry the day before my departure, I asked to have it folded so it would be easier to pack. Everything came back on hangers. My room did not receive turn-down service and fresh towels during the third night of my stay. I asked to have a car booked to the airport from the hotel. The butler got it backwards and booked it from the airport to the hotel. Good thing that I took a close look at the confirmation and noticed the routing was backwards. The breakfast restaurant, Ola, is extremely crowded in the morning with a 30 to 60 minute wait being typical in my experience. The front of the property is in a skeevy neighborhood so walking somewhere else for breakfast isn't a realistic option. It's not bad, but also not a top tier. property.

Sooo my stay at Condado Vanderbilt Hotel was great from start to finish. Check-in was quick and…read moreeasy, and my room was spotless. The spa was absolutely beautiful, and the spa staff truly made the whole day feel like an experience, not just a service. Poolside, the staff were super helpful and accommodating, which made relaxing even easier. Breakfast at Ola Ocean Front Bistro was fresh, light, and so refreshing. Overall, it was a wonderful stay and the perfect getaway. I'd definitely return!

This hotel is as absolutely amazing. Was just here for two…read morenight but could definitely stay longer. The staff was all amazing. From being dropped off and the doormen ready and able to help with bags(which I didn't need) but was nice to have the option. To the front desk staff so kind and warm with amazing welcoming energy. We ended up grabbing breakfast at the sister property around the Conner and it was so delicious. I believe his name was Armando at the sister property. He was so helpful and kind allow us to grab two towels for the beach that is with in a stones throw.

My daughter spent her 29th birthday in PR and stayed here. She loved the entire boutique vibe!…read moreBeautiful hotel with excellent customer service was her exact words. I had the pleasure of working with a lovely lady named Ari in the Guest Experience Dept.. She helped me pick the perfect package for my daughter's bday. I got wine, balloon arrangement and chocolate covered strawberries delivered to her room and she was so surprised when she saw them. Thanks Ari for making her trip to PR an unforgettable moment in time!

The pictures online do not do this place justice, it's so beautiful! When you walk in the lobby you…read moreare immediately greeted by the most gorgeous lobby, with very nice furnishings. You are then greeted by a heavenly scent, their signature scent that's intoxicating. The front desk attendant was the absolute best, she helped us with our bags and even parked our car! The room was a real stand out, beautiful and spacious and meticulously clean. I never knew how much I wanted a countertop ice maker before I came here! It was such a nice amenity along with the huge fridge. Their breakfast was also amazing with some great coffee and pastries. I enjoyed having breakfast after I hit the gym, which had the nicest view of any gym I've been to. I would 100% come back here and recommend anyone to stay. Alicia at the front desk was amazing, muchas gracias!

I loved Don Rafas! It's a quiet little hotel. The decor and colors are very cute and chic. The…read morestaff was friendly. They serve continental breakfast from 7-10am. Our room smelled amazing. And the bed was very comfortable. Would definitely stay here again.

Overall this hotel is okay. Last I checked it was a 4-star hotel, and in my mind it isn't quite…read morethat. The hotel is a little older, and there's rust and general wear across the property. The location is a little off the beaten path, but it's close to things in Condado if you're willing to walk over. It has a very good party atmosphere. On multiple days they had an okay DJ who made the two pools very enjoyable to hang around. The beach is very close and easy to walk to. The main entrance only has two elevators, and one was broken for our entire stay. As expected, that led to long wait times during busy periods. This hotel isn't the crown jewel it once was, but if you're looking for inexpensive accommodations and are willing to accept some shortcomings, you'll be just fine.

**Workers Entered Our Private Balcony and Saw My Wife Changing**…read more We paid about $5,000 for a penthouse at The Condado Plaza Hotel expecting a relaxing, private, and comfortable stay. Instead, we experienced a series of serious issues that made our visit stressful and unacceptable, including flooding, ants, constant construction noise, and a major invasion of privacy that should never happen at any hotel, especially one at this price point. On the first night, the air-conditioning unit flooded the room, leaving water on the floor and creating an uncomfortable and unsafe environment. On the second night, ants appeared throughout the space, adding to the frustration and making it difficult to relax. Each morning, we were woken up by loud drilling and construction noise directly outside our bedroom, making it impossible to rest or enjoy the room we had paid so much for. The most alarming issue involved our "private" balcony. Construction workers entered the balcony without any notice or permission. They knocked and then proceeded to look directly into our bedroom. After the first incident, we contacted hotel staff and the police were called. We were assured that this would not happen again and that our privacy would be respected moving forward. Unfortunately, it did happen again. During the second incident, my wife was in the bedroom changing clothes, and the workers could clearly see inside. This was deeply humiliating, frightening, and a complete violation of our privacy and sense of safety. We reported these incidents multiple times to hotel staff, including security and the front desk, but no manager took meaningful responsibility or provided a proper resolution. At checkout, we were promised that our entire stay would be fully comped due to the severity of the issues. That promise was never honored. We followed up with Hilton Corporate several times through calls and emails, but we never received a response or any form of accountability. This experience represents a complete failure of safety, privacy, customer service, and basic hospitality standards. I would not recommend this hotel to anyone expecting a secure, respectful, and professionally managed stay.

The hotel just recently opened their bar and restaurant to the public. We were greeted by name, it…read morewas honestly shocking but I was impressed by the hospitality we received. We ordered the B.A.L.T sandwich and the Eggs,Bacon,toast,and potatoes. This meal was my all time favorite breakfast since I arrived in San Juan!! Everything was PERFECT! I've searched high and low for beacon that's similar to this and nothing has been as delicious. The views are mesmerizing, the food was delicious, the music was lively!! Despite all of that our waiter was not very attentive, she seemed distracted. Nevertheless someone was always there to take our many orders because we spent the entire day relaxing and taking in the scenery. We had a breathtaking view from the hot tubs. I can't wait to return and see what's new.

The view is amazing. The staff made you feel like you belonged there. Let talk about the food…read more Everything was fresh and delicious. They had a couple of drinks to choose from and they all were tasty. Will visit again.

Loved the location, right by the beach and close to a bunch of great spots in San Juan. The staff…read morewas super friendly, and everything was really clean, which I appreciated. Having onsite parking was a big plus too. Only downsides: no microwave in the room (which was a bummer for all my leftover food), and it got a little noisy at night since my room was near the courtyard. Overall though, I had a good stay and would come back!

Great price. Great location…read more Awesome staff. Chic ambiance. Convenient restaurant and bar within. Very close to the beach. You'll get greeted with welcome drinks and a staff member that goes above and beyond to make you feel welcome/at home. My friend and I were welcomed by Andrea at the stroke of midnight. Our rum drinks were perfect before bed! She was an amazing hostess all weekend and remained our point of contact for all questions. The front desk staff seem to be hostess, bartenders, bag checking, and CONCIERGE for the area! What talent! Give Andrea and Aracelis a bonus because we enjoyed their recommendations! Everything is clean! And the staff always ready to help you anyway possible.

Highlights * 6 night stay for 2 adults (adults only)…read more* King Room - Lagoon Side - 8th Floor * 4/5 Would come back! We were originally planning on staying here in December 2024 for a friends birthday and New Year's celebration, however, those plans were ruined. I appreciate the intentionality and beauty behind the aesthetic they design for ocean club to be a boutique arm of the Condado hotel family. It is a completely different vibe from that of the Vanderbilt, which exudes a traditional European brand. Ocean club is the cool, vibey, minimalistic and modern cousin that you know you can count on to have a good time! CHECK IN: Check-in was a breeze, and we were luckily able to check into our room earlier than expected, which was a huge win after a very early flight. Upon check-in, you receive a wristband which will operate as your key to access your floor and your room. You feel the ocean vibes right away and the lovely fragrance piped in throughout the hotel is delightful (I forgot to ask what it was!). BEACH IS NOT FOR SWIMMING MAJOR TIP: If you are planning on swimming in the ocean, the beach right outside of the hotel is not intended for that. The waters are very choppy, and there are a lot of large rocks on the shoreline and the hotel specifically advises us not to swim there. There are a number of really great swimming beaches within walking distance which we had the pleasure of exploring multiple times. ROOMS: Walk in and paradise is before you whether you have the lagoon or ocean view. We always came back to a super clean and fresh room which meant a lot - especially since sand gets everywhere! The bathroom layout was nice and I liked the "ladder style" towel rack which provided space to hang wet swimwear. However - it was really difficult to dry anything without a balcony. VIEW: With the lagoon view, be mindful that you can see the lagoon, however the room does face busy Avenida Ashford and a parking lot (which is also where water sports tours and kayaks depart from). POOL & AMENITIES: From the lobby you're able to access the restaurant, Social, which is open for all meals but definitely check the specific hours. The infinity pool is a really nice touch because it really does feel like you're almost one with the ocean. A little disappointing that we couldn't directly walk in to the ocean and swim from there but it's really not far. We really enjoyed spending time by the pool and really helpful that they also had sunscreen and aloe vera outside in case you forgot your own. There is a small gift shop in the lobby with some really gorgeous and unique pieces from clothing, but where jewelry bags and accessories. The hotel is pretty serene but hosts special events, so be mindful of what is on the schedule when you visit. There was a DJ residency during our stay (and for 3 more weeks), which was a nice energy boost during the day on Saturday. But for someone looking for quiet that day, they might have been frustrated. Non hotel guests pay admission to attend these events. VALET / PARKING: Since we rented a car, we were able to ballet it with the hotel, Diego was awesome! Just note that although you are a guest of the hotel, there is still a $30 ballet charge every night we parked there the first two nights, and then continued to find street parking in the area, which is successful if you have a little bit of patience! RESEARCH = MUST: As with any location, do your research to ensure you're getting the experience you are looking for! This hotel was wonderful despite a few minor hiccups. Plus, of course, if you're looking to walk out and swim in the ocean - this may not be the spot for you. Overall -- both of us said we'd be back! Hasta la proxima, ocean club!

We stayed at the Condado Ocean Club the day before our cruise. The Uber to it and check in was…read moresuper easy. One negative was the "resort fee", which is the reason why I've reduced a star. When people stay at your hotel, they want to book at a price and for you to charge them that specific price. Condado decides to add a random "resort fee" when you check in, in order to squeeze more out of their guests without stating it on the front end. That is shady, and it removes a full star for that unethical business practice. However, that is really where the negativ w s end. The facility is beautiful, and very welcoming. The location couldn't be more perfect, and the amenities of the facility were exactly what we were looking for. The rooms were clean and minimalistic, without being dated. We were able to walk to a wide variety of attractions to see San Juan without needing to get an Uber. The restaurant was excellent, with unique dishes and drinks to sample. We really had a fantastic time here, and we can't wait to visit San Juan again in the near future!

"Apparently" home to THE Pina Colada. Had to check it out, here was my experience…read more AMBIANCE Parking: Hotel/resort parking setup--easy if you're staying there, it can get costly if you're not. Couldn't find street parking. Rideshare is probably the move. Seating: Indoor bar seating plus an outdoor terrace area with ocean views. Plenty of room to relax and take your time. Vibes: You're in a touristy area so it's pretty clean. It's a polished tropical resort energy. Palm trees, ocean breeze, and people fully leaning into vacation mode. It's definitely tourist-friendly so great for lovebirds and families. FOOD / DRINKS Piña Colada (Recommend) This is the reason you come here. Just as advertised - creamy, smooth, coconut-forward, and balanced with pineapple sweetness without feeling overly sugary. The rum comes through cleanly, and the icy texture makes it refreshing. CUSTOMER SERVICE A little hiccup in the beginning but they started getting things going. TL;DR OVERALL 3.5 Stars. Solid. Selections were good, price was expected, same goes for the experience. If you desire experiencing Puerto Rico/cocktail history then go for it! However it was a bit touristy for me and I'm curious about the other spot. Aside from that if you're busy with family and this happens to be convenient for y'all, be sure to check it out! TIPS * The other home of the Pina Colada is the Barrachina Restaurant!

Mixed feelings. We loved our stay here in July 2014, but returning with our kids in July 2026 was a…read morebit of a bummer overall. What saved the trip was the staff. Genuinely excellent customer service throughout the property -- friendly, professional, and helpful at every turn. Special thanks to Manager Cyd, who was gracious and offered us a great deal after some issues came up, and to Roberto at Bagua, who deserves a specific mention. Many others helped too, too many to name. We'd already paid and it was the busiest long weekend, so options were limited. But the staff did everything they could, and that's the main reason this is 3 stars instead of 1 -- the property didn't match our 2014 experience, but the people absolutely did.

We loved everything about the Dream Inn, the perfect getaway home base for our two weeks in Puerto…read moreRico. A peaceful hangout (especially the roof deck), walkably close to the beach and to great restaurants, and most importantly, every single person serving at the hotel made us feel at home. I cannot speak highly enough of the level of service Gautam, Nimu, and especially Jorge put into researching the area to have recommendations always at the ready for us for excursions, restaurants, holiday hours, and even including all the hotel guests in ringing in the new year with their extended family from the rooftop, where we could see a myriad of fireworks displays all over San Juan. We loved it and would stay there again in a heartbeat. (FYI we booked our room at the Dream Inn via AirBnB; it looks like some of their rooms are listed there by the owners of the boutique hotel, and others are available directly through their website.)

Staff was super friendly, great location near by some great cafes and a close walk to the beach…read more Thank you for helping us have an amazing stay:)