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Recommended Reviews - Caribe Hilton
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Caribe Hilton is a beautiful hotel in Puerto Rico. If you're just there for a place to sleep and to be near the beach, select any tower, but if you prefer better quality, be sure to ask for the Wave Wing. It is the furthest from the lobby and the beach, but it's much nicer than the older tower that's closer. Definitely worth the walk for my preference of a more updated/modern room and bathroom. There is a Starbucks within the hotel which is great. There are also some restaurants and a buffet located near the lobby area. You are required to show your key (or bracelet, which acts as your key) to access the pool area. This hotel is within walking distance of some nearby food places as well. And there is an option for Uber, which picks up right in front of the open lobby. Caribe is always my first option to stay when I'm visiting Puerto Rico!
We checked in around 1:30 AM, and the room was ready. I always inspect the beds for spots, hair, or anything questionable, and they were clean though everything, including the towels, smelled strongly of Clorox, which was a bit overpowering. Unfortunately, the carpet was extremely dirty and even left marks on my beige socks. The tub also had visible dirt, and the drain was slow, making it difficult to rinse it out. The room was listed as two queen beds, but they were clearly two doubles, which makes a difference when you're used to sleeping in a queen with your spouse. The grounds are nice but the beach has been eroding and the color of the water compared to the rest of the island is not that nice. Breakfast at Lola's buffet was also disappointing. The milk container looked like it had been refilled repeatedly without being properly cleaned, with visible residue inside, so we asked for a fresh one. As a Hilton Honors member, I was a bit disappointed. Overall, the hotel rooms need updating and attention to detail. It's fine if you're just sleeping and showering, but at over $350 a night, those details matter especially compared with other Hilton stays like DoubleTree by Hilton, where standards tend to be more consistent. This was my second time staying here and unfortunately will be my last.
The resort is beautiful! Positioned on the top of San Juan it offers a beautiful view of the beach, perfect little swimming lagoon with calm waters and crystal clear swimming or snorkeling. The location is within minutes of great local restaurants, coffee and pizza shops for a fantastic local meal. The resort offered amazing restaurants and a little ice cream/cookie shop. Our favorite was Morton's Steakhouse (pricey but worth it), and the Ice Cream shops delicious sandwiches and avocado toast. The crew here is phenomenal - shoutout to David, Hiram and Jose for being great servers and bartenders. The rooms were just okay: 7/10 overall. Views 8/10: we were on top of the room area, 5th floor. The pillows were so flat, you need 3 of them to get comfortable. The drains in the bathroom take a while to drain (but I've heard this is an island thing as well so I'm not sure if it's normal). The beds were not comfortable whatsoever, I slept awful the entire time as we could feel the springs coming up. The walls were dusty, but otherwise the room was clean. Housekeeping was kind and always generous. The Caribar menu was fantastic 10/10! My favorite is having the menu available whether you're sitting on the beach or at the pool bar, or at the dining tables outside on the patio. The options were plentiful and the food was great. Bracelets allowed us access to our room, and everything in the resort was able to be a room charge. That was ideal and very convenient. Overall, we loved it here! We can't wait to come back.
Close to old San Juan and has a small private beach. The room was underwhelming and the shower didn't work very well, but the staff was very nice. Self parking was somewhat stressful.
I have nothing but good to say about the @caribehilton in San Juan, Puerto Rico. Kudos to the Hiltons for landing and establishing the first Hilton Resort at this location. It is a beautiful location with spectacular views. The Spaniard's lineage of the island surrounds the hotel. I have known this hotel forever, as a guest, visiting to attend a show or enjoying of the fabulous Juliana's Discotheque. Guests enjoy of the untouched nature, the sea, the fort/monuments and the beautiful gardens. You may choose from a garden or ocean view room,either way you will love it. There is a wing of the hotel with pictures and mementos describing the evolution of the CH from an idea to what it is today. Pertaining to the staff, they are just great, anything you want on as a guest or visitor. I hope to be able to continue with the kind of review always as I have for decades now. CH has valet and self parking, 3 restaurants, one better than the other, Morton's being one of them. I love it.
Caribe is a classic beach resort opened in 1949 as the first Hilton outside the continental US. Fun fact it is where the Pina Colada was invented. The hotel sits on 17 acres that are maintained. The pool and beach areas are very nice. The rest of the property is in ok shape. For example, there was garbage at the entrance at the base of the signage which is a poor reflection of the management. Front desk staff is not very pleasant and just getting through another day. The rooms are about the same as a Hilton Garden Inn with small balcony and five star view. Would we stay here again, if the price is right, for the beach, pool, & swim up bar. The outside staff is much nicer than the front desk. Our housekeeper was also very good. As a 10 year plus Hilton Diamond, this was my last hurrah as Diamond, as I switched brands in 2025. Hilton's loyalty program is not very good. They really don't do anything for their best customers except free water and awful powder egg and stale bread breakfast.
I stayed here recently for 3 days and as this was my first time in Puerto Rico, it's a bit difficult to exactly say the value, since I have nothing to compare it to. However, I'm quite familiar with Hilton properties, so I can say this one was a little rough around the edges as far as maintenance (see pictures pain chip). That said, the location is super convenient and the staff were lovely. I'll pro/con my experience here! Pros: - Staff is kind and bilingual - Dining options onsite (see cons) - Pools + beach access - Easy valet for bags checking in/out - Good WiFi - Cute lobby with programming and occasionally live music at night - Plenty of chairs and seating outside Cons: - Check in can take forever. They say they'll text you when your room is ready but they did not, I had to go and ask to find out it was, almost missing an excursion because of this. - Outdated rooms/facilities (chipping paint, exposed rusty hardware in bathroom, etc.) - Family resort so expect tourist prices ($$$ for food), American radio music 90% of the time, children everywhere, etc. - Rideshare pick up can be strange (walk down street, not always at circle driveway) - No poolside beverage/food service that I could tell - Limited room amenities (can likely ask for more but expected at least robes and slippers there) Would I return? Probably not, as I'd want to try another hotel to compare. However, this is a great location and is close to the airport, so I would recommend this for traveling families who aren't expecting a super luxe experience, but still want a resort feel.
I really don't get the hype around the Caribe Hilton. Our stay just didn't live up to the expectations at all. The check-in was unbelievably slow, and it set the tone for the rest of the trip. The location isn't great either, unless you're ready to spend a lot on Uber or Lyft, it's not the most convenient spot. I also didn't enjoy the food at the resort. The only place worth spending money on for us was the little ice cream/baked goods café, which actually had good options. The beach was just okay, there were soooo many seaweeds everywhere, and I don't understand why they don't clean it up more often since it really takes away from the experience. You see those little flies around all the seaweed and it really gross me out. The pools are nice, I'll give them that. When we visited, the regular breakfast area was closed, so they moved breakfast into a conference room, and the food selection looked extremely average. To top it off, they charged $40 per person for that setup, which felt insane to me. We just decided to eat outside of the resort for all our meals. Overall, not impressed. With the price and the reputation, I expected so much more.
I didn't stay here, but I did come visit someone who was. We ended up getting small bites and ordering some drinks and walked around the hotel grounds at night with live music playing. We ordered some loaded nachos and piña coladas. I didn't care for the nachos, but the piña coladas were tasty (as they should be since they claim that it was invented here). The employees that did check on us while we ate and drank were all hospitable and kind. After dining, we did a stroll through the grounds and it was so nice out there. Since it was later at night, there weren't many guests out, so you could hear the sounds of the water and it was so relaxing.
My "Go-To" hotel whenever I'm in San Juan. This place checks all the boxes. Great location, right off the shore, comfy beds for a good night sleep, balcony, fitness center, personal care/spa, multiple restaurants, shops, bar, awesome views and helpful staff/customer service. It is here the Pina Colada was created in 954 by Ramon Merrero. Each visit has been a good experience. Though there was a visit when attempted to book me in Room 666...but other than that....
This place is awesome. Everything from location to food options to the staff as well as the surrounding community is awesome
I love this hotel and despite 3 out of 4 pools not working. I was looking forward to the swim up bar pool but that was a no go. And the lagoon. But the jacuzzi and the pool that was available great and amazing. And the beach part I love it!!! Had a little thing that looked like a mattress kind of in the middle so you can swim up to it jump off it was fun!! Plenty of things to get to eat around and coffee. They have a Starbucks inside. Parking for each day was 25$ a night self parking in garage or 33$ for valet per night. I would come back and hope everything is up and running by then. Room was good too!!!
A decent place to relax and get away from it all. Check-in was somewhat slow, even for Hilton Gold Card holders, but the accommodations were good. They gave you two free bottles of water per day, which is good, if you're not a fan of tap water. Secret hack is a hotel has a gym, which this one does, you can get filtered water there. Our water shower head was terrible, spewed low-pressured water all over the place, and after informing the front desk, nothing changed. Also the bathroom shower leaked water where the door was. Again, no fix, after telling the front desk either. Room was OK. Carpet was kind of worn-out green, but the most important thing was that the AC worked great. They have a fitness area too, which was decent. No free weights, except for dumbbells and they had one cross-trainer and the rest were just machines. But you can get a decent pump while you're on vacation and if you want to show up that beach bod. You can valet your car for $30 a day, or self-park for $10 cheaper. The parking garage is about a 5-min walk, and if you don't mind that, then I would go with that. Our hotel key didn't work to get in/out of the garage, which we were warned, so grab a paper ticket instead on the way in. The bad part is that every time you want out, you have to go to the parking garage office to get it validated. So that takes a few extra minutes to do. Hotel itself, is near a pizza place. Other than that, nothing is really around this hotel, so get a rental car. Main attractions are only about 10-minutes away or so.
1 month ago
My family recently stayed at the Caribe Hilton (August 15-20, 2026), and I cannot say enough about the level of support provided by the staff, particularly Manny Meléndez and the GSI Concierge team. Traveling with my son-in-law, Tyler, who uses a power wheelchair, requires significant planning, and this team made our experience both seamless and surprisingly affordable. The absolute highlight was Tyler accessing the ocean and the pool. The staff was proactive and highly trained in handling his equipment, ensuring safe and respectful transfers for the pool lifts. Thanks to the hotel's accessible equipment--specifically the floating beach chair, which was remarkably stable and easy for us to maneuver Tyler across the sand and into the protected bay that front's the hotel - he was able to get into the ocean for the first time in over 15 years. It was a life-changing memory our family will cherish forever. Once in the water, the experience continued to be fantastic; the pool and beach team consistently provided floats for Tyler so he could relax comfortably. We were also incredibly grateful that the team saved lounge chairs for our party of four each day, ensuring we never had to worry about finding seating. It was truly amazing service. Beyond the facilities, the location is ideal. The food recommendations provided by the concierge were not only excellent but located within easy, accessible "rolling" distance. The paths to these local dining spots were smooth, well-maintained, and free of challenging curbs, allowing us to enjoy San Juan without the stress of transit logistics. As a seasoned world traveler, I don't often see this level of genuine care. The staff's proactive attitude regarding accessibility makes this property stand out. If you are looking for a beautiful destination that is truly committed to inclusivity, I cannot recommend the Caribe Hilton highly enough. read more
"Apparently" home to THE Pina Colada. Had to check it out, here was my experience AMBIANCE Parking: Hotel/resort parking setup--easy if you're staying there, it can get costly if you're not. Couldn't find street parking. Rideshare is probably the move. Seating: Indoor bar seating plus an outdoor terrace area with ocean views. Plenty of room to relax and take your time. Vibes: You're in a touristy area so it's pretty clean. It's a polished tropical resort energy. Palm trees, ocean breeze, and people fully leaning into vacation mode. It's definitely tourist-friendly so great for lovebirds and families. FOOD / DRINKS Piña Colada (Recommend) This is the reason you come here. Just as advertised - creamy, smooth, coconut-forward, and balanced with pineapple sweetness without feeling overly sugary. The rum comes through cleanly, and the icy texture makes it refreshing. CUSTOMER SERVICE A little hiccup in the beginning but they started getting things going. TL;DR OVERALL 3.5 Stars. Solid. Selections were good, price was expected, same goes for the experience. If you desire experiencing Puerto Rico/cocktail history then go for it! However it was a bit touristy for me and I'm curious about the other spot. Aside from that if you're busy with family and this happens to be convenient for y'all, be sure to check it out! TIPS * The other home of the Pina Colada is the Barrachina Restaurant! read more
Caribe Hilton is a beautiful hotel in Puerto Rico. If you're just there for a place to sleep and to be near the beach, select any tower, but if you prefer better quality, be sure to ask for the Wave Wing. It is the furthest from the lobby and the beach, but it's much nicer than the older tower that's closer. Definitely worth the walk for my preference of a more updated/modern room and bathroom. There is a Starbucks within the hotel which is great. There are also some restaurants and a buffet located near the lobby area. You are required to show your key (or bracelet, which acts as your key) to access the pool area. This hotel is within walking distance of some nearby food places as well. And there is an option for Uber, which picks up right in front of the open lobby. Caribe is always my first option to stay when I'm visiting Puerto Rico! read more
12 days ago
We checked in around 1:30 AM, and the room was ready. I always inspect the beds for spots, hair, or anything questionable, and they were clean though everything, including the towels, smelled strongly of Clorox, which was a bit overpowering. Unfortunately, the carpet was extremely dirty and even left marks on my beige socks. The tub also had visible dirt, and the drain was slow, making it difficult to rinse it out. The room was listed as two queen beds, but they were clearly two doubles, which makes a difference when you're used to sleeping in a queen with your spouse. The grounds are nice but the beach has been eroding and the color of the water compared to the rest of the island is not that nice. Breakfast at Lola's buffet was also disappointing. The milk container looked like it had been refilled repeatedly without being properly cleaned, with visible residue inside, so we asked for a fresh one. As a Hilton Honors member, I was a bit disappointed. Overall, the hotel rooms need updating and attention to detail. It's fine if you're just sleeping and showering, but at over $350 a night, those details matter especially compared with other Hilton stays like DoubleTree by Hilton, where standards tend to be more consistent. This was my second time staying here and unfortunately will be my last. read more
The resort is beautiful! Positioned on the top of San Juan it offers a beautiful view of the beach, perfect little swimming lagoon with calm waters and crystal clear swimming or snorkeling. The location is within minutes of great local restaurants, coffee and pizza shops for a fantastic local meal. The resort offered amazing restaurants and a little ice cream/cookie shop. Our favorite was Morton's Steakhouse (pricey but worth it), and the Ice Cream shops delicious sandwiches and avocado toast. The crew here is phenomenal - shoutout to David, Hiram and Jose for being great servers and bartenders. The rooms were just okay: 7/10 overall. Views 8/10: we were on top of the room area, 5th floor. The pillows were so flat, you need 3 of them to get comfortable. The drains in the bathroom take a while to drain (but I've heard this is an island thing as well so I'm not sure if it's normal). The beds were not comfortable whatsoever, I slept awful the entire time as we could feel the springs coming up. The walls were dusty, but otherwise the room was clean. Housekeeping was kind and always generous. The Caribar menu was fantastic 10/10! My favorite is having the menu available whether you're sitting on the beach or at the pool bar, or at the dining tables outside on the patio. The options were plentiful and the food was great. Bracelets allowed us access to our room, and everything in the resort was able to be a room charge. That was ideal and very convenient. Overall, we loved it here! We can't wait to come back. read more
2 months ago
I have nothing but good to say about the @caribehilton in San Juan, Puerto Rico. Kudos to the Hiltons for landing and establishing the first Hilton Resort at this location. It is a beautiful location with spectacular views. The Spaniard's lineage of the island surrounds the hotel. I have known this hotel forever, as a guest, visiting to attend a show or enjoying of the fabulous Juliana's Discotheque. Guests enjoy of the untouched nature, the sea, the fort/monuments and the beautiful gardens. You may choose from a garden or ocean view room,either way you will love it. There is a wing of the hotel with pictures and mementos describing the evolution of the CH from an idea to what it is today. Pertaining to the staff, they are just great, anything you want on as a guest or visitor. I hope to be able to continue with the kind of review always as I have for decades now. CH has valet and self parking, 3 restaurants, one better than the other, Morton's being one of them. I love it. read more
Caribe is a classic beach resort opened in 1949 as the first Hilton outside the continental US. Fun fact it is where the Pina Colada was invented. The hotel sits on 17 acres that are maintained. The pool and beach areas are very nice. The rest of the property is in ok shape. For example, there was garbage at the entrance at the base of the signage which is a poor reflection of the management. Front desk staff is not very pleasant and just getting through another day. The rooms are about the same as a Hilton Garden Inn with small balcony and five star view. Would we stay here again, if the price is right, for the beach, pool, & swim up bar. The outside staff is much nicer than the front desk. Our housekeeper was also very good. As a 10 year plus Hilton Diamond, this was my last hurrah as Diamond, as I switched brands in 2025. Hilton's loyalty program is not very good. They really don't do anything for their best customers except free water and awful powder egg and stale bread breakfast. read more
10 months ago
I stayed here recently for 3 days and as this was my first time in Puerto Rico, it's a bit difficult to exactly say the value, since I have nothing to compare it to. However, I'm quite familiar with Hilton properties, so I can say this one was a little rough around the edges as far as maintenance (see pictures pain chip). That said, the location is super convenient and the staff were lovely. I'll pro/con my experience here! Pros: - Staff is kind and bilingual - Dining options onsite (see cons) - Pools + beach access - Easy valet for bags checking in/out - Good WiFi - Cute lobby with programming and occasionally live music at night - Plenty of chairs and seating outside Cons: - Check in can take forever. They say they'll text you when your room is ready but they did not, I had to go and ask to find out it was, almost missing an excursion because of this. - Outdated rooms/facilities (chipping paint, exposed rusty hardware in bathroom, etc.) - Family resort so expect tourist prices ($$$ for food), American radio music 90% of the time, children everywhere, etc. - Rideshare pick up can be strange (walk down street, not always at circle driveway) - No poolside beverage/food service that I could tell - Limited room amenities (can likely ask for more but expected at least robes and slippers there) Would I return? Probably not, as I'd want to try another hotel to compare. However, this is a great location and is close to the airport, so I would recommend this for traveling families who aren't expecting a super luxe experience, but still want a resort feel. read more
I really don't get the hype around the Caribe Hilton. Our stay just didn't live up to the expectations at all. The check-in was unbelievably slow, and it set the tone for the rest of the trip. The location isn't great either, unless you're ready to spend a lot on Uber or Lyft, it's not the most convenient spot. I also didn't enjoy the food at the resort. The only place worth spending money on for us was the little ice cream/baked goods café, which actually had good options. The beach was just okay, there were soooo many seaweeds everywhere, and I don't understand why they don't clean it up more often since it really takes away from the experience. You see those little flies around all the seaweed and it really gross me out. The pools are nice, I'll give them that. When we visited, the regular breakfast area was closed, so they moved breakfast into a conference room, and the food selection looked extremely average. To top it off, they charged $40 per person for that setup, which felt insane to me. We just decided to eat outside of the resort for all our meals. Overall, not impressed. With the price and the reputation, I expected so much more. read more
1 year ago
I didn't stay here, but I did come visit someone who was. We ended up getting small bites and ordering some drinks and walked around the hotel grounds at night with live music playing. We ordered some loaded nachos and piña coladas. I didn't care for the nachos, but the piña coladas were tasty (as they should be since they claim that it was invented here). The employees that did check on us while we ate and drank were all hospitable and kind. After dining, we did a stroll through the grounds and it was so nice out there. Since it was later at night, there weren't many guests out, so you could hear the sounds of the water and it was so relaxing. read more
My "Go-To" hotel whenever I'm in San Juan. This place checks all the boxes. Great location, right off the shore, comfy beds for a good night sleep, balcony, fitness center, personal care/spa, multiple restaurants, shops, bar, awesome views and helpful staff/customer service. It is here the Pina Colada was created in 954 by Ramon Merrero. Each visit has been a good experience. Though there was a visit when attempted to book me in Room 666...but other than that.... read more
2 months ago
1 year ago
I love this hotel and despite 3 out of 4 pools not working. I was looking forward to the swim up bar pool but that was a no go. And the lagoon. But the jacuzzi and the pool that was available great and amazing. And the beach part I love it!!! Had a little thing that looked like a mattress kind of in the middle so you can swim up to it jump off it was fun!! Plenty of things to get to eat around and coffee. They have a Starbucks inside. Parking for each day was 25$ a night self parking in garage or 33$ for valet per night. I would come back and hope everything is up and running by then. Room was good too!!! read more
A decent place to relax and get away from it all. Check-in was somewhat slow, even for Hilton Gold Card holders, but the accommodations were good. They gave you two free bottles of water per day, which is good, if you're not a fan of tap water. Secret hack is a hotel has a gym, which this one does, you can get filtered water there. Our water shower head was terrible, spewed low-pressured water all over the place, and after informing the front desk, nothing changed. Also the bathroom shower leaked water where the door was. Again, no fix, after telling the front desk either. Room was OK. Carpet was kind of worn-out green, but the most important thing was that the AC worked great. They have a fitness area too, which was decent. No free weights, except for dumbbells and they had one cross-trainer and the rest were just machines. But you can get a decent pump while you're on vacation and if you want to show up that beach bod. You can valet your car for $30 a day, or self-park for $10 cheaper. The parking garage is about a 5-min walk, and if you don't mind that, then I would go with that. Our hotel key didn't work to get in/out of the garage, which we were warned, so grab a paper ticket instead on the way in. The bad part is that every time you want out, you have to go to the parking garage office to get it validated. So that takes a few extra minutes to do. Hotel itself, is near a pizza place. Other than that, nothing is really around this hotel, so get a rental car. Main attractions are only about 10-minutes away or so. read more
11 months ago
I really enjoyed our stay at the Caribe Hilton. We came to celebrate our Wedding Anniversary. It's a beautiful hotel with lovely amenities. The room was comfortable and clean. Our absolute favorite part was the snorkeling right at the hotel beach. We saw so many tropical fish and conch. The view from our room was beautiful. The piña coladas were icing on the cake. read more
6 months ago
Beach wing review: Pros: 1- Beautiful property and its distance from the crowd makes it feel exclusive. 2- Bar and Lounge food: Such a delight! The pina colada at the poolside bar wasn't as enticing but the drinks at the private beach bar, was EVERYTHING! There is also a cute bar inside the hotel with some of the most delicious desserts. I highly recommend food from the beach bar, BEST ceviche! 3- Real resort feel: as mentioned, this place is far away from everything, but close enough to enjoy great restaurants and nightlife. It of course does not include drinks and food as a normal resort will but you're sure to enjoy your stay, the beach and pool were so relaxing! 4- lots of activities to engage in! If you choose to stay indoors, know that they offer everything from sunrise yoga on the beach, to cocktails sampling. It's definitely great for anyone hoping to balance time exploring the island and time at the resort. Cons: 1- The hotel can use some renovations because our floor had a strong rotten egg smell some mornings. 2- Some of the appliances were broken and one of them was the light fixture in the bathroom. I reported this 4 times in total and we never received any support, even after the "front manager" answered and gave a generic response. This broken light made it so difficult to see in the bathroom. This of course, added to the poor lighting in the entire suite. 3- Air Conditioning quality is subject to randomly dropping low at night so prepare to be greeted by unbearable heat. 4- Some of the surrounding areas can use more cleaning attention. read more
Great Location! Well walkable and close to different parts of town you can go to Conodo or Old San Juan. And then return back to your private beach hotel. The vibe is historic with tropical vibes. The hotel has some fun history in the hallways. The rooms are ok, bathroom is horrible. Shower door opens from the inside out so you basically hit the toilet. Walls are thin - you can hear your neighbors. Beautiful lobby bar and they have a few options for restaurants. They do a great job at keep the grounds clean. Just wish the garden was open! Would highly recommend this hotel. read more
3 months ago
6 months ago
Review of Caribe Hilton (Stayed April 16-19) 2026 I wanted to like this place--the location, beach, and overall property are beautiful--but the condition of the rooms and overall experience fell well short of what you'd expect from a Hilton. From the moment we got into the room, cleanliness and upkeep were an issue. The bathroom had visible buildup and mildew in the tile and corners, and the shower looked worn and not properly cleaned. Grout lines and edges had grime that clearly hadn't been addressed in a while. The problems extended throughout the room: * Dust and buildup in vents and fixtures * Rust and corrosion on metal parts * Dirty windows and surrounding areas * Stained walls and worn furniture The bed was also extremely uncomfortable--honestly one of the worst we've ever slept on, which made it hard to get proper rest during the stay. Outside the room didn't improve things. The balcony/pergola area showed clear signs of neglect--rust, rotting wood, cracks, and buildup that looked like mold or long-term dirt accumulation. Some structural areas looked poorly maintained, which is concerning. On top of that, both hot tubs were cold the entire time, which was disappointing since that's a key amenity at a resort like this. To their credit, the staff did try to make it right--they moved us to a better room and reimbursed one night, which we appreciated. That said, the issues we experienced shouldn't have happened in the first place. The photos I've included show exactly what we experienced--this goes beyond normal wear and tear and points to a lack of consistent maintenance and deep cleaning. To be fair: * The beach and pool area are very nice * The property layout and views are great * Staff were friendly and tried to accommodate us Final verdict: Great location with a lot of potential, but poor room conditions, uncomfortable beds, and non-functioning amenities made this stay disappointing. While the staff did try to resolve the situation, the overall experience didn't meet expectations. I wouldn't stay here again unless major improvements are made. read more
1 year ago
4 months ago
8 months ago
We stayed in the Wave Wing on the 17th floor. There were amazing views off of the balcony and we had no issues with the room. It was awesome. The hotel had SO many amenities and also gave us a printed out list of daily events which I thought was super cool. The beach off of the hotel was great. You have to pay $25/night to a third party parking garage which was an unexpected extra fee, but I guess it IS San Juan! The only downside to our stay was that two of the hot tubs had super murky water and were pretty gross, but the pools were all beautiful and the swim-up bar was really cool, too. read more
We stayed for three nights in Oct. The front desk staff were friendly with a quick check-in process. We were able to check in early and received an upgrade, likely due to visiting in the off-season. The room was spacious, and the beds were comfortable. The property grounds are beautiful and kid-friendly. The swim up dock in the ocean was cool. Some of the drawbacks included the breakfast, which was just okay, and the occasionally long lines. The pricing for breakfast was also unusual: continental options cost $20, with an extra $20 for hot meals. Additionally, the drink prices were inconsistent. We skipped breakfast on the last day and went elsewhere to eat. The beach and pool area were sometimes closed due to storms, and they didn't regularly clean up the sticks and debris that washed ashore in a timely manner. Overall it was a good experience but not worth the price. read more
1 year ago
I stayed there for 4 days, the only complain is that the AC is loud I called the lobby and they said that's the normal sounds the fan make. They do daily house keeping unless you put your privacy tag. The pool and private beach are amazing. I recommend going early morning or late afternoon because it gets packed. Additionally to the night stay $$$, there is a daily resort fee, and self parking ($25/day). read more
1 year ago
I love this hotel. I've stayed there in the past, but this time we just stopped in for the evening for a piña colada (yum!), dinner at one of the restaurants, and to hear the DJ play some music. There's something for everyone at this hotel - restaurants, a gorgeous pool, beach, shops, spas, and more. It's a gem! read more
10 months ago
Good location with private beach, useful amenities such as self-laundry room, restaurants, 24 hours gym, coffee shop, swimsuit/beach shop, etc. Staffs are friendly and you almost dont need to leave hotel for a relaxing vacation. Room is a bit dated and we experienced leaking bathtub that we flagged to hotel a few times and still not fixed. Overall a solid hotel except for dated room. read more
5 months ago
5 months ago
10 months ago
5 months ago
Need to be updated and CLEANED!!! There were stray cats on property. Towels hard, torn and worn. Carpet needs cleaning, Garden aren from balcony looks horrible. Common area furniture is dated, worn and dirty. Great beach area and pool. Not a good look for Hilton!!! read more
I felt like I was in a different universe. You literally do not have to leave this location as every single thing you need is onsite. You can shop, lounge around the pool, have Starbucks first thing, and there are so many restaurants to satisfy ANY palate. The beach is private and can only be access from the hotel property, we unrivaled views of the ocean as well as Old Town. Speaking of which, its like than 8 mins away and a $2 uber ride. My suite was located in the Wave Tower on the 18th floor, so I had panoramic views of everything, with a full balcony to watch the sunrise and sunset, and have the most soothing ocean sounds while I rested for the 2 days I stayed. There is also a convention center onsite, a garden, and a pond full of koi fish, lizards and iguanas, and the nicest swans lol. Stay here is you are in the area! read more
7 months ago
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35 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
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