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    Caribe Hilton

    3.1 (662 reviews)
    PriceyHotels
    Open Open 24 hours

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    Recommended Reviews - Caribe Hilton

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    Connie C.

    We checked in around 1:30 AM, and the room was ready. I always inspect the beds for spots, hair, or anything questionable, and they were clean though everything, including the towels, smelled strongly of Clorox, which was a bit overpowering. Unfortunately, the carpet was extremely dirty and even left marks on my beige socks. The tub also had visible dirt, and the drain was slow, making it difficult to rinse it out. The room was listed as two queen beds, but they were clearly two doubles, which makes a difference when you're used to sleeping in a queen with your spouse. The grounds are nice but the beach has been eroding and the color of the water compared to the rest of the island is not that nice. Breakfast at Lola's buffet was also disappointing. The milk container looked like it had been refilled repeatedly without being properly cleaned, with visible residue inside, so we asked for a fresh one. As a Hilton Honors member, I was a bit disappointed. Overall, the hotel rooms need updating and attention to detail. It's fine if you're just sleeping and showering, but at over $350 a night, those details matter especially compared with other Hilton stays like DoubleTree by Hilton, where standards tend to be more consistent. This was my second time staying here and unfortunately will be my last.

    Bret B.

    Caribe is a classic beach resort opened in 1949 as the first Hilton outside the continental US. Fun fact it is where the Pina Colada was invented. The hotel sits on 17 acres that are maintained. The pool and beach areas are very nice. The rest of the property is in ok shape. For example, there was garbage at the entrance at the base of the signage which is a poor reflection of the management. Front desk staff is not very pleasant and just getting through another day. The rooms are about the same as a Hilton Garden Inn with small balcony and five star view. Would we stay here again, if the price is right, for the beach, pool, & swim up bar. The outside staff is much nicer than the front desk. Our housekeeper was also very good. As a 10 year plus Hilton Diamond, this was my last hurrah as Diamond, as I switched brands in 2025. Hilton's loyalty program is not very good. They really don't do anything for their best customers except free water and awful powder egg and stale bread breakfast.

    Miranda M.

    I stayed here recently for 3 days and as this was my first time in Puerto Rico, it's a bit difficult to exactly say the value, since I have nothing to compare it to. However, I'm quite familiar with Hilton properties, so I can say this one was a little rough around the edges as far as maintenance (see pictures pain chip). That said, the location is super convenient and the staff were lovely. I'll pro/con my experience here! Pros: - Staff is kind and bilingual - Dining options onsite (see cons) - Pools + beach access - Easy valet for bags checking in/out - Good WiFi - Cute lobby with programming and occasionally live music at night - Plenty of chairs and seating outside Cons: - Check in can take forever. They say they'll text you when your room is ready but they did not, I had to go and ask to find out it was, almost missing an excursion because of this. - Outdated rooms/facilities (chipping paint, exposed rusty hardware in bathroom, etc.) - Family resort so expect tourist prices ($$$ for food), American radio music 90% of the time, children everywhere, etc. - Rideshare pick up can be strange (walk down street, not always at circle driveway) - No poolside beverage/food service that I could tell - Limited room amenities (can likely ask for more but expected at least robes and slippers there) Would I return? Probably not, as I'd want to try another hotel to compare. However, this is a great location and is close to the airport, so I would recommend this for traveling families who aren't expecting a super luxe experience, but still want a resort feel.

    Review of Caribe Hilton (Stayed April 16-19) 2026 I wanted to like this place--the location, beach, and overall property are beautiful--but the condition of the rooms and overall experience fell well short of what you'd expect from a Hilton. From the moment we got into the room, cleanliness and upkeep were an issue. The bathroom had visible buildup and mildew in the tile and corners, and the shower looked worn and not properly cleaned. Grout lines and edges had grime that clearly hadn't been addressed in a while. The problems extended throughout the room: * Dust and buildup in vents and fixtures * Rust and corrosion on metal parts * Dirty windows and surrounding areas * Stained walls and worn furniture The bed was also extremely uncomfortable--honestly one of the worst we've ever slept on, which made it hard to get proper rest during the stay. Outside the room didn't improve things. The balcony/pergola area showed clear signs of neglect--rust, rotting wood, cracks, and buildup that looked like mold or long-term dirt accumulation. Some structural areas looked poorly maintained, which is concerning. On top of that, both hot tubs were cold the entire time, which was disappointing since that's a key amenity at a resort like this. To their credit, the staff did try to make it right--they moved us to a better room and reimbursed one night, which we appreciated. That said, the issues we experienced shouldn't have happened in the first place. The photos I've included show exactly what we experienced--this goes beyond normal wear and tear and points to a lack of consistent maintenance and deep cleaning. To be fair: * The beach and pool area are very nice * The property layout and views are great * Staff were friendly and tried to accommodate us Final verdict: Great location with a lot of potential, but poor room conditions, uncomfortable beds, and non-functioning amenities made this stay disappointing. While the staff did try to resolve the situation, the overall experience didn't meet expectations. I wouldn't stay here again unless major improvements are made.

    choco ice cream with oreo topping
    Lily W.

    I really don't get the hype around the Caribe Hilton. Our stay just didn't live up to the expectations at all. The check-in was unbelievably slow, and it set the tone for the rest of the trip. The location isn't great either, unless you're ready to spend a lot on Uber or Lyft, it's not the most convenient spot. I also didn't enjoy the food at the resort. The only place worth spending money on for us was the little ice cream/baked goods café, which actually had good options. The beach was just okay, there were soooo many seaweeds everywhere, and I don't understand why they don't clean it up more often since it really takes away from the experience. You see those little flies around all the seaweed and it really gross me out. The pools are nice, I'll give them that. When we visited, the regular breakfast area was closed, so they moved breakfast into a conference room, and the food selection looked extremely average. To top it off, they charged $40 per person for that setup, which felt insane to me. We just decided to eat outside of the resort for all our meals. Overall, not impressed. With the price and the reputation, I expected so much more.

    Samantha C.

    I didn't stay here, but I did come visit someone who was. We ended up getting small bites and ordering some drinks and walked around the hotel grounds at night with live music playing. We ordered some loaded nachos and piña coladas. I didn't care for the nachos, but the piña coladas were tasty (as they should be since they claim that it was invented here). The employees that did check on us while we ate and drank were all hospitable and kind. After dining, we did a stroll through the grounds and it was so nice out there. Since it was later at night, there weren't many guests out, so you could hear the sounds of the water and it was so relaxing.

    Good Morning
    Anton F.

    My "Go-To" hotel whenever I'm in San Juan. This place checks all the boxes. Great location, right off the shore, comfy beds for a good night sleep, balcony, fitness center, personal care/spa, multiple restaurants, shops, bar, awesome views and helpful staff/customer service. It is here the Pina Colada was created in 954 by Ramon Merrero. Each visit has been a good experience. Though there was a visit when attempted to book me in Room 666...but other than that....

    Catherine D.

    I love this hotel and despite 3 out of 4 pools not working. I was looking forward to the swim up bar pool but that was a no go. And the lagoon. But the jacuzzi and the pool that was available great and amazing. And the beach part I love it!!! Had a little thing that looked like a mattress kind of in the middle so you can swim up to it jump off it was fun!! Plenty of things to get to eat around and coffee. They have a Starbucks inside. Parking for each day was 25$ a night self parking in garage or 33$ for valet per night. I would come back and hope everything is up and running by then. Room was good too!!!

    Fitness area
    Lefai K.

    A decent place to relax and get away from it all. Check-in was somewhat slow, even for Hilton Gold Card holders, but the accommodations were good. They gave you two free bottles of water per day, which is good, if you're not a fan of tap water. Secret hack is a hotel has a gym, which this one does, you can get filtered water there. Our water shower head was terrible, spewed low-pressured water all over the place, and after informing the front desk, nothing changed. Also the bathroom shower leaked water where the door was. Again, no fix, after telling the front desk either. Room was OK. Carpet was kind of worn-out green, but the most important thing was that the AC worked great. They have a fitness area too, which was decent. No free weights, except for dumbbells and they had one cross-trainer and the rest were just machines. But you can get a decent pump while you're on vacation and if you want to show up that beach bod. You can valet your car for $30 a day, or self-park for $10 cheaper. The parking garage is about a 5-min walk, and if you don't mind that, then I would go with that. Our hotel key didn't work to get in/out of the garage, which we were warned, so grab a paper ticket instead on the way in. The bad part is that every time you want out, you have to go to the parking garage office to get it validated. So that takes a few extra minutes to do. Hotel itself, is near a pizza place. Other than that, nothing is really around this hotel, so get a rental car. Main attractions are only about 10-minutes away or so.

    Garden!
    J F.

    We stayed in the Wave Wing on the 17th floor. There were amazing views off of the balcony and we had no issues with the room. It was awesome. The hotel had SO many amenities and also gave us a printed out list of daily events which I thought was super cool. The beach off of the hotel was great. You have to pay $25/night to a third party parking garage which was an unexpected extra fee, but I guess it IS San Juan! The only downside to our stay was that two of the hot tubs had super murky water and were pretty gross, but the pools were all beautiful and the swim-up bar was really cool, too.

    View from room
    Jessica C.

    I really enjoyed our stay at the Caribe Hilton. We came to celebrate our Wedding Anniversary. It's a beautiful hotel with lovely amenities. The room was comfortable and clean. Our absolute favorite part was the snorkeling right at the hotel beach. We saw so many tropical fish and conch. The view from our room was beautiful. The piña coladas were icing on the cake.

    Hotel grounds
    Kai M.

    Beach wing review: Pros: 1- Beautiful property and its distance from the crowd makes it feel exclusive. 2- Bar and Lounge food: Such a delight! The pina colada at the poolside bar wasn't as enticing but the drinks at the private beach bar, was EVERYTHING! There is also a cute bar inside the hotel with some of the most delicious desserts. I highly recommend food from the beach bar, BEST ceviche! 3- Real resort feel: as mentioned, this place is far away from everything, but close enough to enjoy great restaurants and nightlife. It of course does not include drinks and food as a normal resort will but you're sure to enjoy your stay, the beach and pool were so relaxing! 4- lots of activities to engage in! If you choose to stay indoors, know that they offer everything from sunrise yoga on the beach, to cocktails sampling. It's definitely great for anyone hoping to balance time exploring the island and time at the resort. Cons: 1- The hotel can use some renovations because our floor had a strong rotten egg smell some mornings. 2- Some of the appliances were broken and one of them was the light fixture in the bathroom. I reported this 4 times in total and we never received any support, even after the "front manager" answered and gave a generic response. This broken light made it so difficult to see in the bathroom. This of course, added to the poor lighting in the entire suite. 3- Air Conditioning quality is subject to randomly dropping low at night so prepare to be greeted by unbearable heat. 4- Some of the surrounding areas can use more cleaning attention.

    View
    Mira P.

    Great Location! Well walkable and close to different parts of town you can go to Conodo or Old San Juan. And then return back to your private beach hotel. The vibe is historic with tropical vibes. The hotel has some fun history in the hallways. The rooms are ok, bathroom is horrible. Shower door opens from the inside out so you basically hit the toilet. Walls are thin - you can hear your neighbors. Beautiful lobby bar and they have a few options for restaurants. They do a great job at keep the grounds clean. Just wish the garden was open! Would highly recommend this hotel.

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    Page 1 of 17

    Caribe Hilton Reviews in Other Languages

    Review Highlights - Caribe Hilton

    Friends and I were visiting San Juan and decided to check out the birthplace of the Piña Colada.

    Mentioned in 13 reviews

    Read more highlights

    La Concha Resort, Puerto Rico, Autograph Collection

    La Concha Resort, Puerto Rico, Autograph Collection

    (805 reviews)

    $$$

    I really enjoyed our stay at La Concha. The check-in process and staff were very friendly and…read moreaccommodating. They recommended so many amazing places to eat and shop, in and out of the property. The prices for food on the property were reasonable and there were a lot of different options for food choices. The big Concha restaurant on the property is absolutely gorgeous at night but it is a bit pricier than the other food options on the property. There are 4 pool ameneties you can choose from, with one being adults only. I loved that you have the different pool options. However, I wish the pools were bigger. I felt like it made more sense to have fewer pools but, bigger to fit more people but, we were comfortable in each. The beach is beautiful and every day there were plenty of surfers riding the high tide waves. It wasn't the best beach for swimming since the tide was so high and waves were really strong but, lifeguards are on the property to help those who have trouble getting in and out. We stayed close to shore to prevent any accidents and enjoyed watching surfers ride the waves each day.

    If you like to sleep inside a loud night club, then stay here. WORST SLEEP EVER. It was 3:53am and…read moremusic from the downstairs nightclub had been blasting nonstop. We have two sound machines (white noise makers) on, and they can't even drown out the annoying heavy-bass music. Called front desk and was told it turns off around 4am! They lied...music went beyond 4am! I want my money back...not a hotel, a night club indeed. If you like to have a good nights rest, avoid this hotel. Worst experience ever. Waste of money.

    Condado Vanderbilt Hotel - Outdoor patio from hotel room

    Condado Vanderbilt Hotel

    (376 reviews)

    $$$$

    Three-star quality at five-star prices…read more Be sure to read the fine print when making a reservation. This hotel runs a "20% hotel tariff" scam that gets tacked onto the bill. The only logical explanation is that this policy makes the room prices appear to cost about $200 a night less than the real charges. Otherwise, why not just raise the advertised price by 20%? There is no doubt the property is in a gorgeous location, sitting directly on the ocean. The buildings are in good condition and the staff is courteous. But, I experienced several shortfalls compared to my expectations for this price point. The suites are provided a "butler," but the available hours are 10am to 6pm. The service would be more accurately described as a concierge. Bringing coffee in the morning is not on the list of duties, nor assisting with unpacking or packing or other typical butler activities. Sending out laundry the day before my departure, I asked to have it folded so it would be easier to pack. Everything came back on hangers. My room did not receive turn-down service and fresh towels during the third night of my stay. I asked to have a car booked to the airport from the hotel. The butler got it backwards and booked it from the airport to the hotel. Good thing that I took a close look at the confirmation and noticed the routing was backwards. The breakfast restaurant, Ola, is extremely crowded in the morning with a 30 to 60 minute wait being typical in my experience. The front of the property is in a skeevy neighborhood so walking somewhere else for breakfast isn't a realistic option. It's not bad, but also not a top tier. property.

    Sooo my stay at Condado Vanderbilt Hotel was great from start to finish. Check-in was quick and…read moreeasy, and my room was spotless. The spa was absolutely beautiful, and the spa staff truly made the whole day feel like an experience, not just a service. Poolside, the staff were super helpful and accommodating, which made relaxing even easier. Breakfast at Ola Ocean Front Bistro was fresh, light, and so refreshing. Overall, it was a wonderful stay and the perfect getaway. I'd definitely return!

    Don Rafa Boutique Hotel & Residences - Rooftop pool

    Don Rafa Boutique Hotel & Residences

    (9 reviews)

    The pictures online do not do this place justice, it's so beautiful! When you walk in the lobby you…read moreare immediately greeted by the most gorgeous lobby, with very nice furnishings. You are then greeted by a heavenly scent, their signature scent that's intoxicating. The front desk attendant was the absolute best, she helped us with our bags and even parked our car! The room was a real stand out, beautiful and spacious and meticulously clean. I never knew how much I wanted a countertop ice maker before I came here! It was such a nice amenity along with the huge fridge. Their breakfast was also amazing with some great coffee and pastries. I enjoyed having breakfast after I hit the gym, which had the nicest view of any gym I've been to. I would 100% come back here and recommend anyone to stay. Alicia at the front desk was amazing, muchas gracias!

    My spouse and I recently stayed at Don Rafa Boutique Hotel & Residences in San Juan, Puerto Rico,…read moreand overall we had a very pleasant experience. The hotel itself is beautiful, full of charm, and the staff was attentive, courteous, and genuinely welcoming throughout our stay. The room was beautifully decorated and fit well with the historic character and boutique style of the property. It was definitely on the smaller side, which is understandable considering the age of the building and the intimate nature of boutique hotels. One thing I did miss, however, was additional functionality in the room. There was a small loveseat, but no coffee table or end tables to place drinks or personal items, which would have made the space more comfortable. The bathroom was also cute but extremely compact. It was designed somewhat like a wet room, but showering often resulted in water getting across the entire bathroom space because there wasn't proper drainage outside the shower area. The sink was very tiny as well -- I repeatedly bumped my head on the mirror while brushing my teeth or washing my face, and my spouse even hit his face on the faucet, so just something to be mindful of. I was a little disappointed with the rooftop terrace and pool area. The pool did not appear as clean as expected, and the rooftop ambiance felt somewhat unfinished or like an afterthought. The plants looked sparse, some landscaping needed attention, and the mismatched solar lights did not create the relaxing atmosphere we were hoping for. During our stay, portions of the rooftop appeared to be under repair, which may explain some of the issues. That said, the rooftop restaurant was absolutely outstanding. I had the filet mignon and my spouse ordered the sea bass -- both dishes were incredible and honestly some of the best meals we had during our trip. The restaurant itself also seemed to be undergoing minor remodeling, and I noticed unfinished details like putty on woodwork and missing grout between some tiles, but the food and drinks more than made up for it. I highly recommend trying the colada cocktail -- it was excellent. Another plus was the valet service. There was always a doorman available to retrieve our car, and at $25 per day, valet parking felt very reasonable for San Juan. The location was also convenient, with restaurants and a grocery store nearby, making it easy to grab snacks and beverages for the room. Overall, despite a few design and maintenance concerns, we enjoyed our stay. The hotel has a lot of character, the staff was wonderful, and the dining experience was exceptional. With a little more attention to the rooftop and some room functionality improvements, this place could truly be outstanding

    The Condado Plaza Hilton - Guest room

    The Condado Plaza Hilton

    (546 reviews)

    $$

    My family and I had a wonderful stay at the Condado Plaza Hotel during Christmas while celebrating…read moremy cousin's 55th birthday, and the entire experience exceeded our expectations. The holiday atmosphere was festive, welcoming, and perfectly captured the spirit of Puerto Rico. A special thank you to Lemuel Gonzalez and the concierge and management staff for going above and beyond with recommendations, Jean and the reservations team, and making everything seamless from start to finish. The moon bar staff were fantastic--friendly, attentive, and always made sure we were comfortable and having a great time. The beach staff was equally amazing, creating a relaxing and effortless beach experience right outside the hotel. We also want to give a huge shoutout to the pool bar/DJ team for their incredible hospitality, great drinks, and vibrant energy--it became one of our favorite spots to unwind and celebrate with the classic salsa songs I grew up listening to. Brought back so many memories of my childhood. Because of the outstanding service and warm hospitality from the entire staff, our family celebration felt truly special, and we created memories we'll cherish forever. We can't wait to return and highly recommend the Condado Plaza Hotel to anyone visiting Puerto Rico, especially during the holidays.

    Rooms are VERY dated and in need of repairs. The grounds, amenities and public hotel spaces are…read moregreat! But kind of a misleading facade for the rooms. We had a wonderful ocean view but everything else about the room was off. Only one elevator went to our floor and it wasn't the main set of elevators--it was at the opposite end of the hotel and the entirely opposite end of where our room was. The hallway carpet was in disrepair and smelled musty. The room had absolutely no overhead lights and no floor lamps. Only light to turn on when you entered, was the bathroom light. Air conditioner was leaking from above onto the floor but it appeared as though it was doing that for a long time because there were brown stains on the white tile. TV was old and in a strange spot. The room was very empty as well, like it was missing furniture (after looking online, it was definitely missing multiple pieces of furniture). Wallpaper was peeling. Furniture had been dinged up quite a bit. Overall, for the price, far from worth it. Decent location and right next to the beach but rooms are in need of repair and updates

    O:LV

    O:LV

    (29 reviews)

    I rarely leave negative reviews, but after spending over $600 for one night at this "four-star"…read morehotel, I feel obligated to share my experience. Upon arrival, everything seemed promising. We were greeted warmly and offered complimentary champagne, which gave us high expectations for our stay. Unfortunately, things quickly went downhill after we entered our room. There were rose petals left under the fridge area, clearly indicating the room had not been properly cleaned. Even worse, there was a blood stain on the bed. The refrigerator was also making a loud, disruptive noise. We immediately brought both the blood stain and the fridge issue to the attention of the front desk. They apologized and offered to change the sheets and send maintenance to fix the fridge. We left for dinner assuming everything would be resolved by the time we returned. When we got back around 9 PM--after a long day of traveling--the room was still being worked on, which delayed our ability to rest. We were finally able to settle in around 9:30 PM. While the fridge noise stopped, it then began leaking afterward. To make matters worse, we paid an additional $50 per person for breakfast. The menu options were extremely limited, and the only available choice was the "classic breakfast." The scrambled eggs were undercooked and wet in the middle, the bacon was somehow both limp and overcooked, and the toast was burnt beyond enjoyment. It was incredibly disappointing, especially given the extra charge. I again expressed my concerns to the front desk, including the cleanliness issues and the breakfast experience. I was told someone would follow up with me the next day. They confirmed my phone number and email address--but I never received a call or email. No apology, no resolution, no attempt to make things right. For the price and four-star expectation, this stay fell far below acceptable standards in cleanliness, maintenance, food quality, and customer service follow-up. I am extremely disappointed with how this was handled and would not recommend staying here based on my experience.

    When traveling, it's important to stay local. Especially when visiting other countries. And the…read morebest part, this hotel is part of credit card point programs. So, there is no excuse to not book! A locally owned hotel (and hotel group) run by exceptional staff. Aranxa and Kritzy went above and beyond for our family. Room service and cleaning were top notch. The food at the upstairs restaurant was exceptional, and offered some local cuisine. The downstairs restaurant had private parties every day and night during our stay. So, we sadly were unable to visit. Edwmar and valet opened doors for us continously and made sure our luggage was loaded. An exceptional team! I did not want to dock stars, as this is locally run. However, I do want to be honest about the rooms. Due to design of the hotel, the rooms are an ecochamber for sound and light. Please bring a white noise machine (or three) and black out eye pillows. Due to the noise, we were unable to sleep - as you hear every elevator ding, when it passes the floor, and any noise in the hallway and within other rooms. We did attempt to use our phones and noise machine all on loud but it didn't cut out the noise. There were girls screaming and slamming doors every night of our stay. While it was miserable to go without sleep, the staff were exceptional.

    Condado Ocean Club - Complimentary drink as we waited for our room

    Condado Ocean Club

    (114 reviews)

    $$

    We stayed at the Condado Ocean Club the day before our cruise. The Uber to it and check in was…read moresuper easy. One negative was the "resort fee", which is the reason why I've reduced a star. When people stay at your hotel, they want to book at a price and for you to charge them that specific price. Condado decides to add a random "resort fee" when you check in, in order to squeeze more out of their guests without stating it on the front end. That is shady, and it removes a full star for that unethical business practice. However, that is really where the negativ w s end. The facility is beautiful, and very welcoming. The location couldn't be more perfect, and the amenities of the facility were exactly what we were looking for. The rooms were clean and minimalistic, without being dated. We were able to walk to a wide variety of attractions to see San Juan without needing to get an Uber. The restaurant was excellent, with unique dishes and drinks to sample. We really had a fantastic time here, and we can't wait to visit San Juan again in the near future!

    I love that it is adults only that's the biggest perk and the place is beautifully decorated. The…read morestaff are Super Duper, friendly, helpful and very accommodating. This hotel is right on the beach, has a nice little infinity pool with a poolside bar, and most importantly NO KIDS allowed! In certain areas they could pay a little bit more attention to the details. For instance the decorative pillows were stained, but that bed was so freaking comfortable! Oh and the floor to ceiling windows and beachfront views are unmatched! Overall, I really enjoyed it for a great stay over if you're taking for a cruise.

    Caribe Hilton - hotels - Updated May 2026

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