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When I came into the lobby, I loved the smell instantly-- looked trendy and beachy. Vanessa was very helpful who works on the front desk. We were able to leave our bags at the desk and we could chill on the roof with the pool and/or at the beach before our room was ready. You'll get a text or a call when it's ready. We didn't try the rooftop restaurant, but it looked pretty trendy like the lobby. However when we got to our room-- it was like a college dorm room-- with the bare basics. 2 beds, a tv, coffee maker, iron board and hair dryer. No phone no mini fridge, dresser or any sort of artwork. Later, we learned that they are under renovation due to the WiFi being listed under a different name than the hotel. It will later be part of O:LIV. Would have been nice to know prior to booking at this price point. Just beware this place has bare basics in the rooms.
So what you know about me booking this hotel because of 2 things. 1. It is right on the beach 2. The rooftop bar & restaurant What you know about me arriving to check in just for them to say, "We're renovating the rooftop so it's closed this weekend". Ummmmm excuse me? Lmaooooo I almost got back on the plane and went home At least it's still on the beach so we're good. Check in was fast, the room had 2 waters for me which actually saved me because I was HELLA drunk one night so waking up to waters already in the room was CLUTCH! The view from my room was nice as well. Staff was extremely helpful with anything that I needed during my stay. The room was cool, nothing spectacular or anything since the hotel is pretty old but the air condition had my room freezing the entire length of my stay which is all I ask for. Well that, hot water, & a ridiculously clean room, & a nice view which luckily they had . Checkout at noon instead of the usual 11am was great as well. Really nice hotel, I'll be back whenever the damn rooftop bar is back
Mixed Experience at San Juan Water Beach Club Hotel I recently stayed at the San Juan Water Beach Club Hotel and had a mixed experience overall. While there were some positive aspects, there were also a few significant negatives that impacted my stay. Let's start with the positives. The room I stayed in was undeniably beautiful. It was tastefully decorated, comfortable, and offered a stunning view. I particularly appreciated the attention to detail in the room's design, which created a cozy and inviting atmosphere. Another notable positive was the hotel's beachfront location. Being just steps away from the beach was incredibly convenient and made it easy to enjoy the sun, sand, and sea. The proximity to the beach allowed for picturesque views and relaxing walks along the shoreline. The rooftop restaurant at the hotel was a culinary delight. The food was delicious, and the menu offered a wide variety of options. Dining there was a memorable experience, thanks to the breathtaking ocean views and the attentive service from the restaurant staff. However, there were several negatives that significantly impacted my stay. Firstly, I found the front desk staff to be quite unfriendly. They lacked warmth and were not particularly helpful when it came to addressing my concerns or inquiries. To make matters worse, on more than one occasion, some staff members assumed we didn't understand Spanish and spoke disparagingly about us right in front of our faces. This was extremely unprofessional and left a sour taste in our mouths. Furthermore, during my stay, the hotel was undergoing construction, and only one elevator was operational. The noise from the construction work was loud and persistent, which made it difficult to relax or get a good night's sleep. Additionally, the early morning construction noise consistently woke us up earlier than desired, disrupting our sleep patterns. Lastly, and perhaps most concerning, a swimsuit went missing from our room during our stay. Despite reporting the incident to the hotel staff, they were unable to provide any assistance or resolve the matter satisfactorily. In conclusion, my experience at San Juan Water Beach Club Hotel was a mixed bag. While the beautiful room, beachfront location, and delicious rooftop restaurant were highlights, the negatives, including the unfriendly front desk staff, disrespectful behavior, ongoing construction noise, and the missing swimsuit, diminished my overall enjoyment of the stay. I hope the hotel management takes note of these issues and works towards improving the guest experience in the future.
Location, location, location. I give five stars for this beach front hotel which is literally ten steps from the beach. The lobby is small and not much to look at. The elevator going up to the rooms is pretty cool, they have a waterfall behind the glass. Walking into my room was interesting. You can tell the building is very dated. But blue lights? Strange. The blue light perfectly highlighted stains from previous guests on the comforter. The room also had ceramic floors which were absolutely filthy. The bathroom was renovated but not very clean.
We enjoyed our time at this hotel. The staff was pleasant and helpful and the ambiance of the hotel felt like if we were at a spa. The room was clean and neat but it lacked the refrigerator and microwave that I'm used to having when I stay in a hotel. However, when I asked the front desk, they were able to accommodate us with the refrigerator. Having the access to the beach was the best part for us. They provided chairs and umbrellas and had waiters come out to us if we wanted drinks and food. The rooftop was beautiful and the pool area was cute but the pool itself felt like a trap. It needed a better stairs to get in and out of the pool. Our other favorite area was the Komu breakfast. It was super delicious. Overall, for the time frame and location(near the airport, and family) and purpose(the beach access) we were satisfied with this hotel.
Very underwhelming hotel. The photos online seemed photoshopped to make it look nicer. Room is smaller than expected. Elevator lobby area was not well lit at all. The bathroom sink drainage on the 5th floor ran extremely slow. Parking and breakfast not included. Most of the staff were friendly. The view of the beach from the room was nice. The location of the hotel had an easy access 30 second walk to the beach. Beach chairs and umbrella were included with the hotel.
The resort looked beautiful when we arrived Christmas night 2021. At check in we were told there was a resort fee of 16% of the daily rate which was about $485. The resort fee allowed us access to the rooftop bar/lounge, MIST now known as KUMO, the rooftop pool, the hotel restaurant downstairs, the gym in the basement, and the beach amenities; lounge chairs, umbrellas, and beach towels. KUMO was closed until December 30th, the pool was freezing cold and closed at 8pm, the restaurant downstairs never opened, and the gym was inaccessible due to construction on the property. We did utilize the beach chairs, towels and umbrellas. In my opinion the amount of the resort fee should have been reduced due to the lack of access to the resort amenities. First the elevator, there was a ceiling tile missing the floor was dirty and there was a camera cord hanging. We purchased a city view room and was given room 409. Arriving to the room the floors were unswept, there was sand all around and the phone did not work. The light entering the room flickered on and off all night. Two of the outlets did not work, the bed legs were uneven and the mattress was uncomfortable. The shower did not drain and the shower head leaked. The bathroom window was broken and did not close which allowed the humidity to enter into the room. The "city view" we paid for was a view of the wall of the building next door. Inside the AC unit there was a scent block to make the room smell better but it had mold growing on it. The mold spores were blowing into the room and at that point I had enough. I requested a new room. After 24hours, the housekeeper walking into our room while we were in bed and three visits to the front desk we were given a new room on the 7th floor. It was the same layout but we had a better view. Some of the problems in the first room were present in the second room; sandy floors, uncomfortable bed and non-working outlets and phone. The AC unit in the second room did not have any mold but it also did not work as well as the first room. Upon checking out I was over charged $50 dollars for valet parking. I had a one day rental car, the valet rate was $16 per day. The hotel corrected it but only after my card was charged for the full amount. Last but not least there was ongoing construction happening on the 10th floor which begun around 10am everyday. Overall I would rate my experience at the San Juan water beach club very very poor.
I should have spent the extra 50 and stayed at Condado. The pictures on website and what the hotel truly is, are two totally different things. Credit to them on the marketing. Let's start w arrival... Valet clueless.... I arrive and they honestly seemed lost. They make you check in then come back out to give them room number. I gave the room number to one guy and other guy comes by asking why didn't I give room number. I'm like I gave it to him. Wrong number on wrong ticket. I check in and girl goes great room w great view, she actually upgraded us which was nice. then open shades and the filth and dirt on these windows was alarming. We decide to try restaurant inside the hotel located on the terrace over looking the ocean. We order the food and after 25 min comes back to say they are out of what we ordered and suggested something else. We said sure no problem, by this time we were starving. Wait another 30 minutes and comes back again !!! Says omg I'm so sorry and embarrassed we ran out of that too !!! Needless to say lunch started 20 min before we got there. Never ever again. Look at the pics of outside canopy by pool. Filthy hotel. P.S... if a customer complains about the quality of the room, you don't say well we upgraded you to an ocean room.
Cool place. Nice boutique type of place. Rooms kinda old but clean. Blue lighting in elevator and room threw me off but kinda cool. Staff was nice. LOVED that the beach is right there - 30 seconds walk out the front door and Walla you are in the beach. If you are a guest of the hotel you get an umbrella and beach chairs. Front seat for towels. Ordered the quesadilla for breakfast and WOW plenty of food and delicious!
This Hotel does not look like the pictures they have on their website or Bookings.com. They are promoting the hotel with pictures from where it was brand new and it does not look like that at all !! Everything is smaller than in the pictures. The elevators are super old and look horrible. The shower was dirty when we arrived to the room. Also the AC is broken on the outside and you can see how dirty is on the inside . Very dissatisfied!!!
2 months ago
3 months ago
They really want to be a luxury hotel. It would never be that. The staff that works here at the front desk are absolutely clueless on how to run an establishment. The front desk remains unattended several times a day for the staff to run personal errands, And while they are there they are clueless and all makes up different things. For example: I arrived early and my room wasn't ready. They put my luggage in storage, and wrote my phone number down. " We'll call you once your room is ready" Approximately 1 hour after checkin, I approached the front desk. "Oh your room is ready." I stated I never got the phone call. Her response "Oh we forgot." Sent me on my way to room 905. About half hour later another couple with my group arrived. They were greeted with drinks and the red carpet was rolled out. The pool staff is obnoxious and rude. We was at the pool level patio, where we ordered food and drinks. After some food and 2 rounds of terrible drinks, he brought us all receipts and said 20% gratituities were added to each of the couples bill. (3 Different couples). Ok, we all laughed and said we was going to tip more than that anyway. His loss!Room was 905 was beautiful just like in the pictures, and a beachview. No complaints there. Wasn't in the room much. We actually booked 2 extra days. I was then notified that I must checkout at 12;00 and checkin at 4;00 pm.I actually requested to keep the same room as we had unpacked.. Again someone else said the same thing. I must checkout. Then I happen to see the midnight supervisor. told him the situation and said it could be done. He would have done it, but he said it has to be after 3am when the days in the system roll over. Of course I went to bed. I went back to the front desk that morning. After waiting 30 minutes for someone to attend, a young lady came. Told her everything, including what the manager said and flatly boldly said "He's wrong, You have to check out." I proceed to check out before noon. As it was getting close to noon, I started receiving text messages about a late checkout for an additional $150. My phone number is working now.I checked out and put my luggage in storage, and was reassured again that I would receive a call as soon as a room was available. About 2 hours after checkin started I returned to the front desk, was given new key bracelets. I stated again, I thought you was going to call me. Her response was a laugh and she stated "Oh I forgot." Now I'm in room 608, which was visibly much smaller. The closet was missing a glass door, And the bed was terrible compared to room 905. The sheet were even stained. Put the do not disturb sign on the door. Lo and behold. Heard a knock. Before I could answer, housekeeping was keying into my room. I asked what was she doing and posted at the sign, She stated "Oh sorry, I didn't see it" I think she was coming to look for something to steal. Also construction is going on. Every early morning guest are awakened by what should and feels like they are jack hammering through the building. There is a terrible smell, like a dead rodent or human down the walkway to. the street. And yes the hotel knows about it. All the employees cover their faces and noses when exiting the building. This is not luxury! read more
We did a day pool pass at Aire De O:Live. The staff was friendly and helpful, and our server (James, I think) was great. The pool deck is very nice. It's not huge, but there are day beds and lounge chairs. We booked a day bed and it was very comfortable. The pool overlooks the beach, which is lovely. The music was fun. We had a nice breeze from the ocean. The pool was warm, which I did not love. It felt like a bathtub and I would've preferred a bit cooler, so you can actually cool off in the heat. The pool deck had ant swarms on it, which is why I'm giving three stars. I had just spent days on a pool deck nearby and had seen exactly zero bugs, so this tells me they are not treating the hotel. Due to that, I would never, ever stay here, even though it looks nice, nor would I return to the pool. Even my boyfriend, who is not usually bothered my anything, was unhappy about the ants. Pool deck bathrooms were clean. We still ate, because we had to, since we were there all day. The food was delicious. We got the beef empanadas, beef pinchos with fries, and sweet chili wings. They don't have a cocktail list, so they just make whatever you want, though we did not get anything. This could have been a great experience but my concerns about the cleanliness outweigh what could have been. read more
1 year ago
Went a little luxurious on this trip. Hotel name has changed to O:live Hotel but has the same lovely vibe. Valet is the only parking option but it's only $20 a day. The attendants and staff are so kind and welcoming. We are right on the beach also. Highly recommended! read more
5 months ago
When I came into the lobby, I loved the smell instantly-- looked trendy and beachy. Vanessa was very helpful who works on the front desk. We were able to leave our bags at the desk and we could chill on the roof with the pool and/or at the beach before our room was ready. You'll get a text or a call when it's ready. We didn't try the rooftop restaurant, but it looked pretty trendy like the lobby. However when we got to our room-- it was like a college dorm room-- with the bare basics. 2 beds, a tv, coffee maker, iron board and hair dryer. No phone no mini fridge, dresser or any sort of artwork. Later, we learned that they are under renovation due to the WiFi being listed under a different name than the hotel. It will later be part of O:LIV. Would have been nice to know prior to booking at this price point. Just beware this place has bare basics in the rooms. read more
4 years ago
So what you know about me booking this hotel because of 2 things. 1. It is right on the beach 2. The rooftop bar & restaurant What you know about me arriving to check in just for them to say, "We're renovating the rooftop so it's closed this weekend". Ummmmm excuse me? Lmaooooo I almost got back on the plane and went home At least it's still on the beach so we're good. Check in was fast, the room had 2 waters for me which actually saved me because I was HELLA drunk one night so waking up to waters already in the room was CLUTCH! The view from my room was nice as well. Staff was extremely helpful with anything that I needed during my stay. The room was cool, nothing spectacular or anything since the hotel is pretty old but the air condition had my room freezing the entire length of my stay which is all I ask for. Well that, hot water, & a ridiculously clean room, & a nice view which luckily they had . Checkout at noon instead of the usual 11am was great as well. Really nice hotel, I'll be back whenever the damn rooftop bar is back read more
3 years ago
Mixed Experience at San Juan Water Beach Club Hotel I recently stayed at the San Juan Water Beach Club Hotel and had a mixed experience overall. While there were some positive aspects, there were also a few significant negatives that impacted my stay. Let's start with the positives. The room I stayed in was undeniably beautiful. It was tastefully decorated, comfortable, and offered a stunning view. I particularly appreciated the attention to detail in the room's design, which created a cozy and inviting atmosphere. Another notable positive was the hotel's beachfront location. Being just steps away from the beach was incredibly convenient and made it easy to enjoy the sun, sand, and sea. The proximity to the beach allowed for picturesque views and relaxing walks along the shoreline. The rooftop restaurant at the hotel was a culinary delight. The food was delicious, and the menu offered a wide variety of options. Dining there was a memorable experience, thanks to the breathtaking ocean views and the attentive service from the restaurant staff. However, there were several negatives that significantly impacted my stay. Firstly, I found the front desk staff to be quite unfriendly. They lacked warmth and were not particularly helpful when it came to addressing my concerns or inquiries. To make matters worse, on more than one occasion, some staff members assumed we didn't understand Spanish and spoke disparagingly about us right in front of our faces. This was extremely unprofessional and left a sour taste in our mouths. Furthermore, during my stay, the hotel was undergoing construction, and only one elevator was operational. The noise from the construction work was loud and persistent, which made it difficult to relax or get a good night's sleep. Additionally, the early morning construction noise consistently woke us up earlier than desired, disrupting our sleep patterns. Lastly, and perhaps most concerning, a swimsuit went missing from our room during our stay. Despite reporting the incident to the hotel staff, they were unable to provide any assistance or resolve the matter satisfactorily. In conclusion, my experience at San Juan Water Beach Club Hotel was a mixed bag. While the beautiful room, beachfront location, and delicious rooftop restaurant were highlights, the negatives, including the unfriendly front desk staff, disrespectful behavior, ongoing construction noise, and the missing swimsuit, diminished my overall enjoyment of the stay. I hope the hotel management takes note of these issues and works towards improving the guest experience in the future. read more
Location, location, location. I give five stars for this beach front hotel which is literally ten steps from the beach. The lobby is small and not much to look at. The elevator going up to the rooms is pretty cool, they have a waterfall behind the glass. Walking into my room was interesting. You can tell the building is very dated. But blue lights? Strange. The blue light perfectly highlighted stains from previous guests on the comforter. The room also had ceramic floors which were absolutely filthy. The bathroom was renovated but not very clean. read more
2 years ago
4 years ago
We enjoyed our time at this hotel. The staff was pleasant and helpful and the ambiance of the hotel felt like if we were at a spa. The room was clean and neat but it lacked the refrigerator and microwave that I'm used to having when I stay in a hotel. However, when I asked the front desk, they were able to accommodate us with the refrigerator. Having the access to the beach was the best part for us. They provided chairs and umbrellas and had waiters come out to us if we wanted drinks and food. The rooftop was beautiful and the pool area was cute but the pool itself felt like a trap. It needed a better stairs to get in and out of the pool. Our other favorite area was the Komu breakfast. It was super delicious. Overall, for the time frame and location(near the airport, and family) and purpose(the beach access) we were satisfied with this hotel. read more
4 years ago
Very underwhelming hotel. The photos online seemed photoshopped to make it look nicer. Room is smaller than expected. Elevator lobby area was not well lit at all. The bathroom sink drainage on the 5th floor ran extremely slow. Parking and breakfast not included. Most of the staff were friendly. The view of the beach from the room was nice. The location of the hotel had an easy access 30 second walk to the beach. Beach chairs and umbrella were included with the hotel. read more
2 years ago
4 years ago
The resort looked beautiful when we arrived Christmas night 2021. At check in we were told there was a resort fee of 16% of the daily rate which was about $485. The resort fee allowed us access to the rooftop bar/lounge, MIST now known as KUMO, the rooftop pool, the hotel restaurant downstairs, the gym in the basement, and the beach amenities; lounge chairs, umbrellas, and beach towels. KUMO was closed until December 30th, the pool was freezing cold and closed at 8pm, the restaurant downstairs never opened, and the gym was inaccessible due to construction on the property. We did utilize the beach chairs, towels and umbrellas. In my opinion the amount of the resort fee should have been reduced due to the lack of access to the resort amenities. First the elevator, there was a ceiling tile missing the floor was dirty and there was a camera cord hanging. We purchased a city view room and was given room 409. Arriving to the room the floors were unswept, there was sand all around and the phone did not work. The light entering the room flickered on and off all night. Two of the outlets did not work, the bed legs were uneven and the mattress was uncomfortable. The shower did not drain and the shower head leaked. The bathroom window was broken and did not close which allowed the humidity to enter into the room. The "city view" we paid for was a view of the wall of the building next door. Inside the AC unit there was a scent block to make the room smell better but it had mold growing on it. The mold spores were blowing into the room and at that point I had enough. I requested a new room. After 24hours, the housekeeper walking into our room while we were in bed and three visits to the front desk we were given a new room on the 7th floor. It was the same layout but we had a better view. Some of the problems in the first room were present in the second room; sandy floors, uncomfortable bed and non-working outlets and phone. The AC unit in the second room did not have any mold but it also did not work as well as the first room. Upon checking out I was over charged $50 dollars for valet parking. I had a one day rental car, the valet rate was $16 per day. The hotel corrected it but only after my card was charged for the full amount. Last but not least there was ongoing construction happening on the 10th floor which begun around 10am everyday. Overall I would rate my experience at the San Juan water beach club very very poor. read more
5 years ago
I should have spent the extra 50 and stayed at Condado. The pictures on website and what the hotel truly is, are two totally different things. Credit to them on the marketing. Let's start w arrival... Valet clueless.... I arrive and they honestly seemed lost. They make you check in then come back out to give them room number. I gave the room number to one guy and other guy comes by asking why didn't I give room number. I'm like I gave it to him. Wrong number on wrong ticket. I check in and girl goes great room w great view, she actually upgraded us which was nice. then open shades and the filth and dirt on these windows was alarming. We decide to try restaurant inside the hotel located on the terrace over looking the ocean. We order the food and after 25 min comes back to say they are out of what we ordered and suggested something else. We said sure no problem, by this time we were starving. Wait another 30 minutes and comes back again !!! Says omg I'm so sorry and embarrassed we ran out of that too !!! Needless to say lunch started 20 min before we got there. Never ever again. Look at the pics of outside canopy by pool. Filthy hotel. P.S... if a customer complains about the quality of the room, you don't say well we upgraded you to an ocean room. read more
4 years ago
Keys were backwards. Put the blue side in, not the arrow Roof top restaurant food was soooooo good. roof top pool was very quiet with comfy bean bags. read more
5 years ago
Cool place. Nice boutique type of place. Rooms kinda old but clean. Blue lighting in elevator and room threw me off but kinda cool. Staff was nice. LOVED that the beach is right there - 30 seconds walk out the front door and Walla you are in the beach. If you are a guest of the hotel you get an umbrella and beach chairs. Front seat for towels. Ordered the quesadilla for breakfast and WOW plenty of food and delicious! read more
4 years ago
This Hotel does not look like the pictures they have on their website or Bookings.com. They are promoting the hotel with pictures from where it was brand new and it does not look like that at all !! Everything is smaller than in the pictures. The elevators are super old and look horrible. The shower was dirty when we arrived to the room. Also the AC is broken on the outside and you can see how dirty is on the inside . Very dissatisfied!!! read more
6 years ago
We only spent a night here- overall it was okay for a one night stay prior to our cruise. Would not stay here again, however. I would not say this is a 4 star hotel and am not sure how they are allowed to market it that way. Pros- *Friendly front desk staff and concierge *servers on the beach and at the upstairs lounge were top notch *View of the beach from the room was beautiful, windows opened to hear the waves Cons- *Outdated room- popcorn ceiling and walls, cold/hot water issues in shower, TV was terrible quality *Dirty room- sand on floor and in sheets on arrival *I would have skipped the free breakfast. They do include a few items from their full breakfast menu but the options weren't great, they include american coffee but not Puerto Rican coffee. Sandwich was cold/bread stale and the service was slow. It seems they overwork the staff in this restaurant by giving too many tables at once *Sand fleas- not the hotel's fault but sand fleas bit my ankles and arms and made me quite uncomfortable during the beginning of my cruise. It was brutal read more
7 years ago
Where do I even begin? I am a legit hotel SNOB and am very selective when it comes to where I stay while traveling. This hotel seemed AMAZING from what I viewed online and from reviews so I booked it for my impromptu trip to PR. The location was great as it is close to the airport and directly on the beach. Everything looked just as it did in the pictures and from the site UNTIL you get up to the rooms. I immediately knew they put lipstick on a PIG upon walking into my room. There was a bad paint job done to the walls and ceilings and patchy construction throughout. I ALWAYS do a thorough bedbug inspection wherever I stay and upon inspection I saw what appeared to be markings / traces of bedbugs at the head of the bed on the mattress. I immediately called the front desk and they arrived with the head of housekeeping who told me that the markings weren't from bedbugs but rather from when they re-stained the headboards. I wasn't buying it and demanded to be moved. They obliged and upon inspecting the new room's bed, the same marking were found in the same area of the bed...I again called them to show them and the manager said "we don't have bedbugs here" to which I replied "there are bedbugs EVERYWHERE and all it takes is ONE person to bring them". Yet after seeing that the markings were literally in the same spots and inspecting the headboard and seeing that it was in fact painted over / stained, I said OK I will give this one night because if there are bedbugs I would be bitten and immediately have a reaction (I am quite the expert because I've been bitten before at a really nice Sheraton and became an expert on them soon after). Day 2 I had no bite marks or reactions so I felt a little better, however, there were other issues in the room such as overall poor housekeeping standards (hair in shower and rooms not cleaned after housekeeping serviced them), overall poor lighting with the only option being BLUE lights so opening up the shades to let in natural light was the only option or going in the bathroom. The rooftop pool was GROSS and was misrepresented on the site. It is literally the world's smallest pool ever and even the glass surrounding it was dirty and in need of a deep cleaning. Everything about this hotel screamed CHEAP REMODEL POOR UPKEEP! The only reason this isn't a 1 Star review is because of the location / proximity to the beach. Most hotels in this area don't have direct access. Oh, and now that I'm home, guess who is itching from mysterious bites??????? I'm throwing out my entire wardrobe, suitcase and any and everything I brought with me because I'm now fearful there may be bedbugs in them read more
4 years ago
2 years ago
The San Juan Water and Beach Club Hotel is in a nice location directly across from the beach. The hotel itself has a nice restaurant and bar on the roof. The food and menu are decent. Prices are a little expensive, but what do you expect from a beach resort. The hotel and rooms are a bit dated, and very dark inside with blue lights. Feels very much like you are in a night club! Rooms are small and very basic. Hotel staff is friendly and rooms are clean. read more
Spent a 5 day vacation here that I got my girl for Christmas. The Staff is exceptional, the rooms were good, the rooftop was awesome. Pool, check. Bar, check. Beach across the street (dead end I might add) Check. Location, Check. They remember your name, have 2 places to eat within the hotel, and if you're lucky enough to visit this beautiful place (Puerto Rico) like we were, try to plan it around the Saborea, a giant food festival with all the best chefs of the island. I was lucky enough to make friends with a celebrity chef from Master Chef who was sitting next to me on the rooftop bar and ended up with free VIP passes and Car Service he sent for us, but even without that, this place was amazing.... read more
5 years ago
Let me start with the pros. We had a great ocean front room with a small, standing only deck. We were steps from the beach. We got free beach towels, chairs, and umbrellas as hotel guests. Those are huge pros. However, the cons, you should know this hotel is rated as a 2 star hotel. The furniture and lighting in the room extremely outdated. The shower water inconsistent, the sink splashed water everywhere. The room feels soggy and damp due to the weird placement of the bed and air conditioner. You cannot call the front desk because they never answer the phone, so you have to go all the down downstairs to ask for anything including ice. The front desk staff is nice but clearly not of too much help. The TV in the room is outdated and inconsistent (sometimes it works other times it loses service). The keys to the room are disabled every day at 12pm so everyday you have to have your room keys reactivated. The mattress on our king bed was creaky and clearly in awful shape. It was sunken in the middle and you could feel the springs and hear them every time you moved. Also I paid $938 for 3 nights and $106 for a "resort fee" when we arrived. So $1040 for 3 nights! The rooftop bar has awful service. The wait is forever and the food isn't great. To be fair, the wait for food in Puerto Rico takes forever, but I'm from NY so I'm just used to faster, better service everywhere. read more
4 years ago
5 years ago
First time in San Juan as well as in this property. 5 minutes in my room and after flushing the toilet the water started to rise nonstop and I called the front desk to report what was going on. By the time the maintenance guy showed up I had water all over the floor in the bathroom and bedroom. I requested to get another room at the front desk and the agent told she would just get me another room once I move my belongings from the flooded room. I was pissed since the whole event made me late for dinner with my friends and the room I got was a smaller and handicapped room. I talked to a manager this morning, but no compensation was provided for the inconvenience. read more
5 years ago
5 years ago
4 years ago
The San Juan Water and Beach Club Hotel on Calle Jose Tartak in Carolina is a great place to stay that is close to the beach and in the middle of everything. I like everything that this hotel has to offer and the views that they have. The staff here is very helpful and makes sure that you have the best possible stay. read more
4 years ago
5 years ago
The location is a 5/5 and the best thing about this hotel. (Directly across from beach) Now lets talk about the FLOOD in my room: Stayed her from Friday to Monday. On Monday the day I am leaving I wake up around 8:00 am and step into water. I then walk all the way to the door in water and there is water coming from the door. So now there is water from the door, all the way to the beds, and to the TV area. I open the door and there is a "wet floor/piso mojado" sign in front of my door. The door to the room directly across from me is open & I see a maid in there with a mop. So I ask her what happened in Spanish and she tells me the person in that room left the water on and the water got into my room. I then see my daughter has her nintendo DS gaming system that was charged in the wall on the floor completely SOAKED in water. I call the front desk, they send a security guy up who was nice but I show him the DS and he tells me go to front desk. Get to the front desk & show them the DS. They say they will reimburse me the $300 it cost, I fill out a form that they claim will be sent to insurance. I didnt get any other compensation. No free breakfest, no late check out, vouchers, nothing. They didnt even offer a later checkout to hold my luggage since my flight was around 3PM. I understand things happen but my problem is they KNEW there was WATER FLOODING into my room and didnt even KNOCK on my door to tell me. And They obviously knew because they put the wet floor signs. So I was just suppose to walk around in water when I woke up and not care? Ridiculous and SO unprofessional. Also it is August 1 and I still havent gotten the $300 check I was told I would get by managers. Said it was suppose to be sent to their insurance company, they took my address and still nothing. 4 months later and no money. Really upsetting that they can work this way. I honestly wouldnt have been that mad if they wouldve knocked on my door to TELL me about the water , because I get it things happen. But dont put the sign out my door and NOT even tell me. Ive been out the country where Ive had water leaks, lights going out etc, but staff is accommodating and helpful about it. This staff did nothing to help and then tried to act like they were going to help but 4 months later, nothing. (And please note the pictures are from when most of the water was cleaned up by myself with towels and the security guy they sent up!) ALSO wanted to add. One night the guest next to us were screaming at the top of their lungs and banging on the door that her friend wasnt letting her into the room. (Screaming & banging on the door for at least 1/2 an hour) Just so ghetto and took way too long for security to come up & deal with it. Pros: location Cons: elevator is slow, pool is tiny with only 2 chairs to sit around it, rooms are small, bathrooms tiny, basically its a small rundown boutique hotels. I will say the security guard, the maid and the guys in front of the hotel that do valet and scan your temperature were very nice! But thats it . read more
3 years ago
3 years ago
Staff was friendly. Room was okay. It was clearly old and worn but overall it was clean. The shower head would not stay upright and would spray water from one of the elbows when moved. Both my girlfriend and I were bit by some bug many times while sleeping. Staff was informed about the bugs biting us but didn't seem concerned. Several of the bugs were seen on the bed. read more
4 years ago
8 years ago
I enjoyed staying here; however, they should inform guests that they do experience frequent cable TV outages and black and brown outs from time to time. Restaurants- There is a rooftop bar and restaurant called Mist that is incredibly beautiful and offers stellar food. The 14 oz. ribeye steak and whipped mashed potatoes with fresh chives was divine (I would eat this every day if I could). The steak was so huge I ate half one night for dinner and the other half for breakfast. The rooftop is covered and you can peer out over Isla Verde Beach and hear the coqui frogs singing at night which is peaceful. FYI-See Mist Yelp Page https://www.yelp.com/biz/mist-rooftop-bar-kitchen-carolina Zest is the Restaurant on the ground floor and offers breakfast in the mornings and dinner....I cannot review it as I have did not eat here. FYI-See Zest Grill Room Reviews and Pictures on Yelp https://www.yelp.com/biz/zest-grill-room-carolina?osq=Zest Rooftop Pool and Lounge- There is a beautiful rooftop pool that overlooks Isla Verde Beach. The only downfall is that there is only room enough for 5 beach lounge chairs-so if you do not get there early (8am) in the morning-good luck finding one. There is a beautifully cushioned couch area (lounge) that also overlooks Isla Verde Beach which is nice. Food and drink service is available here as well via a waitress. Hotel Ambiance- Very Zen-like ambiance with cool blue lights in the hallway, a stone stripped tile in the hallways, and white walls with simple, but modern art. The Staff- Is friendly and helpful and it is easy to get a taxi to explore the city or to get to the airport. The Resort- The resort fee which is NOT optional-but paid after arrival to the hotel is $22.00 a night and includes lounge chairs and umbrellas at Isla Verde Beach just steps away from the hotel. This section of Isla Verde Beach seems very clean, white silky sand, and dotted with real palm trees with growing coconuts! Towels are also provided-but are very small so I purchased a towel at the CVS pharmacy a few blocks away. Also included in the resort fee is two bottles of water in your hotel room. Local Restaurants- There are several local restaurants both on the beach and within a block or two of the hotel and range from local, inexpensive island fare, to smoothies, Burger King, and other places including more upscale fare. FYI-Buy some cool Puerto Rico Flipflops at the CVS around the corner! read more
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