I really enjoyed our stay at La Concha. The check-in process and staff were very friendly and…read moreaccommodating. They recommended so many amazing places to eat and shop, in and out of the property. The prices for food on the property were reasonable and there were a lot of different options for food choices. The big Concha restaurant on the property is absolutely gorgeous at night but it is a bit pricier than the other food options on the property. There are 4 pool ameneties you can choose from, with one being adults only. I loved that you have the different pool options. However, I wish the pools were bigger. I felt like it made more sense to have fewer pools but, bigger to fit more people but, we were comfortable in each. The beach is beautiful and every day there were plenty of surfers riding the high tide waves. It wasn't the best beach for swimming since the tide was so high and waves were really strong but, lifeguards are on the property to help those who have trouble getting in and out. We stayed close to shore to prevent any accidents and enjoyed watching surfers ride the waves each day.

If you like to sleep inside a loud night club, then stay here. WORST SLEEP EVER. It was 3:53am and…read moremusic from the downstairs nightclub had been blasting nonstop. We have two sound machines (white noise makers) on, and they can't even drown out the annoying heavy-bass music. Called front desk and was told it turns off around 4am! They lied...music went beyond 4am! I want my money back...not a hotel, a night club indeed. If you like to have a good nights rest, avoid this hotel. Worst experience ever. Waste of money.

This hotel is as absolutely amazing. Was just here for two…read morenight but could definitely stay longer. The staff was all amazing. From being dropped off and the doormen ready and able to help with bags(which I didn't need) but was nice to have the option. To the front desk staff so kind and warm with amazing welcoming energy. We ended up grabbing breakfast at the sister property around the Conner and it was so delicious. I believe his name was Armando at the sister property. He was so helpful and kind allow us to grab two towels for the beach that is with in a stones throw.

My daughter spent her 29th birthday in PR and stayed here. She loved the entire boutique vibe!…read moreBeautiful hotel with excellent customer service was her exact words. I had the pleasure of working with a lovely lady named Ari in the Guest Experience Dept.. She helped me pick the perfect package for my daughter's bday. I got wine, balloon arrangement and chocolate covered strawberries delivered to her room and she was so surprised when she saw them. Thanks Ari for making her trip to PR an unforgettable moment in time!

The pictures online do not do this place justice, it's so beautiful! When you walk in the lobby you…read moreare immediately greeted by the most gorgeous lobby, with very nice furnishings. You are then greeted by a heavenly scent, their signature scent that's intoxicating. The front desk attendant was the absolute best, she helped us with our bags and even parked our car! The room was a real stand out, beautiful and spacious and meticulously clean. I never knew how much I wanted a countertop ice maker before I came here! It was such a nice amenity along with the huge fridge. Their breakfast was also amazing with some great coffee and pastries. I enjoyed having breakfast after I hit the gym, which had the nicest view of any gym I've been to. I would 100% come back here and recommend anyone to stay. Alicia at the front desk was amazing, muchas gracias!

My spouse and I recently stayed at Don Rafa Boutique Hotel & Residences in San Juan, Puerto Rico,…read moreand overall we had a very pleasant experience. The hotel itself is beautiful, full of charm, and the staff was attentive, courteous, and genuinely welcoming throughout our stay. The room was beautifully decorated and fit well with the historic character and boutique style of the property. It was definitely on the smaller side, which is understandable considering the age of the building and the intimate nature of boutique hotels. One thing I did miss, however, was additional functionality in the room. There was a small loveseat, but no coffee table or end tables to place drinks or personal items, which would have made the space more comfortable. The bathroom was also cute but extremely compact. It was designed somewhat like a wet room, but showering often resulted in water getting across the entire bathroom space because there wasn't proper drainage outside the shower area. The sink was very tiny as well -- I repeatedly bumped my head on the mirror while brushing my teeth or washing my face, and my spouse even hit his face on the faucet, so just something to be mindful of. I was a little disappointed with the rooftop terrace and pool area. The pool did not appear as clean as expected, and the rooftop ambiance felt somewhat unfinished or like an afterthought. The plants looked sparse, some landscaping needed attention, and the mismatched solar lights did not create the relaxing atmosphere we were hoping for. During our stay, portions of the rooftop appeared to be under repair, which may explain some of the issues. That said, the rooftop restaurant was absolutely outstanding. I had the filet mignon and my spouse ordered the sea bass -- both dishes were incredible and honestly some of the best meals we had during our trip. The restaurant itself also seemed to be undergoing minor remodeling, and I noticed unfinished details like putty on woodwork and missing grout between some tiles, but the food and drinks more than made up for it. I highly recommend trying the colada cocktail -- it was excellent. Another plus was the valet service. There was always a doorman available to retrieve our car, and at $25 per day, valet parking felt very reasonable for San Juan. The location was also convenient, with restaurants and a grocery store nearby, making it easy to grab snacks and beverages for the room. Overall, despite a few design and maintenance concerns, we enjoyed our stay. The hotel has a lot of character, the staff was wonderful, and the dining experience was exceptional. With a little more attention to the rooftop and some room functionality improvements, this place could truly be outstanding

My family and I had a wonderful stay at the Condado Plaza Hotel during Christmas while celebrating…read moremy cousin's 55th birthday, and the entire experience exceeded our expectations. The holiday atmosphere was festive, welcoming, and perfectly captured the spirit of Puerto Rico. A special thank you to Lemuel Gonzalez and the concierge and management staff for going above and beyond with recommendations, Jean and the reservations team, and making everything seamless from start to finish. The moon bar staff were fantastic--friendly, attentive, and always made sure we were comfortable and having a great time. The beach staff was equally amazing, creating a relaxing and effortless beach experience right outside the hotel. We also want to give a huge shoutout to the pool bar/DJ team for their incredible hospitality, great drinks, and vibrant energy--it became one of our favorite spots to unwind and celebrate with the classic salsa songs I grew up listening to. Brought back so many memories of my childhood. Because of the outstanding service and warm hospitality from the entire staff, our family celebration felt truly special, and we created memories we'll cherish forever. We can't wait to return and highly recommend the Condado Plaza Hotel to anyone visiting Puerto Rico, especially during the holidays.

Rooms are VERY dated and in need of repairs. The grounds, amenities and public hotel spaces are…read moregreat! But kind of a misleading facade for the rooms. We had a wonderful ocean view but everything else about the room was off. Only one elevator went to our floor and it wasn't the main set of elevators--it was at the opposite end of the hotel and the entirely opposite end of where our room was. The hallway carpet was in disrepair and smelled musty. The room had absolutely no overhead lights and no floor lamps. Only light to turn on when you entered, was the bathroom light. Air conditioner was leaking from above onto the floor but it appeared as though it was doing that for a long time because there were brown stains on the white tile. TV was old and in a strange spot. The room was very empty as well, like it was missing furniture (after looking online, it was definitely missing multiple pieces of furniture). Wallpaper was peeling. Furniture had been dinged up quite a bit. Overall, for the price, far from worth it. Decent location and right next to the beach but rooms are in need of repair and updates

I rarely leave negative reviews, but after spending over $600 for one night at this "four-star"…read morehotel, I feel obligated to share my experience. Upon arrival, everything seemed promising. We were greeted warmly and offered complimentary champagne, which gave us high expectations for our stay. Unfortunately, things quickly went downhill after we entered our room. There were rose petals left under the fridge area, clearly indicating the room had not been properly cleaned. Even worse, there was a blood stain on the bed. The refrigerator was also making a loud, disruptive noise. We immediately brought both the blood stain and the fridge issue to the attention of the front desk. They apologized and offered to change the sheets and send maintenance to fix the fridge. We left for dinner assuming everything would be resolved by the time we returned. When we got back around 9 PM--after a long day of traveling--the room was still being worked on, which delayed our ability to rest. We were finally able to settle in around 9:30 PM. While the fridge noise stopped, it then began leaking afterward. To make matters worse, we paid an additional $50 per person for breakfast. The menu options were extremely limited, and the only available choice was the "classic breakfast." The scrambled eggs were undercooked and wet in the middle, the bacon was somehow both limp and overcooked, and the toast was burnt beyond enjoyment. It was incredibly disappointing, especially given the extra charge. I again expressed my concerns to the front desk, including the cleanliness issues and the breakfast experience. I was told someone would follow up with me the next day. They confirmed my phone number and email address--but I never received a call or email. No apology, no resolution, no attempt to make things right. For the price and four-star expectation, this stay fell far below acceptable standards in cleanliness, maintenance, food quality, and customer service follow-up. I am extremely disappointed with how this was handled and would not recommend staying here based on my experience.

When traveling, it's important to stay local. Especially when visiting other countries. And the…read morebest part, this hotel is part of credit card point programs. So, there is no excuse to not book! A locally owned hotel (and hotel group) run by exceptional staff. Aranxa and Kritzy went above and beyond for our family. Room service and cleaning were top notch. The food at the upstairs restaurant was exceptional, and offered some local cuisine. The downstairs restaurant had private parties every day and night during our stay. So, we sadly were unable to visit. Edwmar and valet opened doors for us continously and made sure our luggage was loaded. An exceptional team! I did not want to dock stars, as this is locally run. However, I do want to be honest about the rooms. Due to design of the hotel, the rooms are an ecochamber for sound and light. Please bring a white noise machine (or three) and black out eye pillows. Due to the noise, we were unable to sleep - as you hear every elevator ding, when it passes the floor, and any noise in the hallway and within other rooms. We did attempt to use our phones and noise machine all on loud but it didn't cut out the noise. There were girls screaming and slamming doors every night of our stay. While it was miserable to go without sleep, the staff were exceptional.

Great price. Great location…read more Awesome staff. Chic ambiance. Convenient restaurant and bar within. Very close to the beach. You'll get greeted with welcome drinks and a staff member that goes above and beyond to make you feel welcome/at home. My friend and I were welcomed by Andrea at the stroke of midnight. Our rum drinks were perfect before bed! She was an amazing hostess all weekend and remained our point of contact for all questions. The front desk staff seem to be hostess, bartenders, bag checking, and CONCIERGE for the area! What talent! Give Andrea and Aracelis a bonus because we enjoyed their recommendations! Everything is clean! And the staff always ready to help you anyway possible.

Super cute hotel would say it's better for solo travelers. The workers were all so kind and…read morewelcoming. In the tourist area of PR lots of places to eat nearby and right on the corner of the beach. Only bummer was for some hours the shower wasn't always available with hot water but i know water is an issuse out there. Loved the dulcecafe to the left of the hotel. A/C was always freezing and refreshing. Lots of amenities offered for beach use.

We stayed at the Condado Ocean Club the day before our cruise. The Uber to it and check in was…read moresuper easy. One negative was the "resort fee", which is the reason why I've reduced a star. When people stay at your hotel, they want to book at a price and for you to charge them that specific price. Condado decides to add a random "resort fee" when you check in, in order to squeeze more out of their guests without stating it on the front end. That is shady, and it removes a full star for that unethical business practice. However, that is really where the negativ w s end. The facility is beautiful, and very welcoming. The location couldn't be more perfect, and the amenities of the facility were exactly what we were looking for. The rooms were clean and minimalistic, without being dated. We were able to walk to a wide variety of attractions to see San Juan without needing to get an Uber. The restaurant was excellent, with unique dishes and drinks to sample. We really had a fantastic time here, and we can't wait to visit San Juan again in the near future!

I love that it is adults only that's the biggest perk and the place is beautifully decorated. The…read morestaff are Super Duper, friendly, helpful and very accommodating. This hotel is right on the beach, has a nice little infinity pool with a poolside bar, and most importantly NO KIDS allowed! In certain areas they could pay a little bit more attention to the details. For instance the decorative pillows were stained, but that bed was so freaking comfortable! Oh and the floor to ceiling windows and beachfront views are unmatched! Overall, I really enjoyed it for a great stay over if you're taking for a cruise.

"Apparently" home to THE Pina Colada. Had to check it out, here was my experience…read more AMBIANCE Parking: Hotel/resort parking setup--easy if you're staying there, it can get costly if you're not. Couldn't find street parking. Rideshare is probably the move. Seating: Indoor bar seating plus an outdoor terrace area with ocean views. Plenty of room to relax and take your time. Vibes: You're in a touristy area so it's pretty clean. It's a polished tropical resort energy. Palm trees, ocean breeze, and people fully leaning into vacation mode. It's definitely tourist-friendly so great for lovebirds and families. FOOD / DRINKS Piña Colada (Recommend) This is the reason you come here. Just as advertised - creamy, smooth, coconut-forward, and balanced with pineapple sweetness without feeling overly sugary. The rum comes through cleanly, and the icy texture makes it refreshing. CUSTOMER SERVICE A little hiccup in the beginning but they started getting things going. TL;DR OVERALL 3.5 Stars. Solid. Selections were good, price was expected, same goes for the experience. If you desire experiencing Puerto Rico/cocktail history then go for it! However it was a bit touristy for me and I'm curious about the other spot. Aside from that if you're busy with family and this happens to be convenient for y'all, be sure to check it out! TIPS * The other home of the Pina Colada is the Barrachina Restaurant!

I remember coming to the Caribe when I was a kid--back in the heyday of Hilton. It was late night,…read morethere was a steel drum playing on the edge of the beach. You could walk along the sand. It was perfect. It was like that last year...ok no steel drums and way more corporate. Now when the sun goes down outdoors is basically off limits. Walk on the beach, nope. Sit along the shore, nope. So it's a lovely resort but this totally undermines the beauty of it. Might as well stay in old San Juan.

We loved everything about the Dream Inn, the perfect getaway home base for our two weeks in Puerto…read moreRico. A peaceful hangout (especially the roof deck), walkably close to the beach and to great restaurants, and most importantly, every single person serving at the hotel made us feel at home. I cannot speak highly enough of the level of service Gautam, Nimu, and especially Jorge put into researching the area to have recommendations always at the ready for us for excursions, restaurants, holiday hours, and even including all the hotel guests in ringing in the new year with their extended family from the rooftop, where we could see a myriad of fireworks displays all over San Juan. We loved it and would stay there again in a heartbeat. (FYI we booked our room at the Dream Inn via AirBnB; it looks like some of their rooms are listed there by the owners of the boutique hotel, and others are available directly through their website.)

Staff was super friendly, great location near by some great cafes and a close walk to the beach…read more Thank you for helping us have an amazing stay:)