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    Recommended Reviews - O:LV

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    Quawnishia M.

    Swanky swanky swanky! This place is extremely hipster and trendy. The lobby of this hotel is extremely small though. The elevators are so closely located to the front desk. If you have a group of people with you, they will almost touch the checkin desk. There is an extremely aromatic smell wafting through the lobby. It is a very pleasant smell. Although you may not notice it, the bar and 1st floor restaurant is nearby as well. I really love the wall of spirits behind the bar. It towered almost to the ceiling. There is also a rooftop restaurant in this hotel as well.

    Coffee in bed
    Megan M.

    Riley and I booked the OLV hotel. This place is a dream. All the doors slide open and you feel like you're outside. The coffee comes with a straw, the PR cares about the turtles. Also the shower is ridiculously awesome. I book hotels based on the shower and bed and this place knocks both out of the park. The only reason I didn't give 5 stars was because the bar closes at 11. Given we get back every night later then that I have yet to be able to do a marg check

    Joangel C.

    We rented a cabana to kill time before our flight & O:LV 55 did not disappoint! We spent the day lounging at the pool, sipping on Prosecco, and dining on delicious food. A five star experience with a beautiful view & the friendliest staff ever! A special thank you to ANA who made us feel so welcome. She was attentive, thorough, and informative. O:LV 55 is lucky to have her! We can't wait for our next visit -

    Piña Colada
    Kristen M.

    We made reservations at the rooftop Raya for my daughter's birthday Temperature checks at the door and sanitizer, all staff wearing masks. Tables were all spaced out for social distancing. Service was impeccable, drinks were awesome, food was spectacular and the views were gorgeous There's a pool on the rooftop and there 2 people in it which I assume were hotel guests (what an awesome view for them!) The lighting once the sun set was a nice ambiance. I love every aspect of this dinner. No live music due to COVID :-(

    Rooftop lounge (cabanas not pictured) for hotel guests only overlooking the lagoon. View from the jacuzzi
    Brittney W.

    I walked in and the door it was FABLOUS! I loved the black with gold accents. I went in the middle of Jan. and they still had holiday decor up (I learned that PR also celebrated Christmas in Jan) so they also had accents of silver. While the decor is very nice, you can tell this is an older building that was converted into a hotel. As a result, one of my concerns was that this hotel did not have a latch to put over the door, nor a peep hole. That was quite a safety concern so I took a way one star. I arrived a couple of hours early and was offered water and Prosecco during my wait. Antonio was also very kind during check in too! I love the ability to text the staff they asked if I wanted my room serviced. Rooftop jacuzzi...GREAT! Rooftop pool: Cool but very small. It is nice that this is very looking the watcher though. Overall this place is cute, and great location for strolling without all of the nice of San Juan. Perfect for a couples trip because it is not noisy at all. I only heard other tvs. No loud noise or big groups which I appreciates.

    Balcony
    Jason L.

    Gorgeous hotel on the INSIDE from the door to the bed! Even the scent wafting through the air when you enter into the lobby to check-in grabs you and relaxes you immediately. There is a restaurant downstairs to the right of the lobby as well as a restaurant on the rooftop. Yes, the elevator is mighty loud, so DO NOT get an interior room without a window because that is closest to the elevator, spend a little more and get a room with a balcony! The hotel is done very tastefully, but with some upscale accouchements. The swimming pool is not like most hotel pools, it is literally in the middle of the rooftop restaurant, so their is no sunbathing there, just swim and go back to your room or have lunch and a drink. The indoor/outdoor showers re pretty cool and the restrooms are quite large. The beds are comfortable, but not the seating on the balcony. The staff is friendly, responsive and well trained in customer service.

    Elizabeth L.

    Checking in was easy only thing room wasn't ready till 3pm but I was able to do other things and come back and they text you as soon as it ready and anything you need they do text also which was nice. I like how you use the app to get into the room instead of a card because I usually lose those lol once the room was ready I was impressed like how spacious and fancy it was! The bathtub and shower was my fav! They do provide with complimentary water bottles and have free wifi to use! The infinity pool on 6th floor was so nice with gorgeous views! The only issue was leaving to get my car from valet took forever I had to ask front desk twice to ask someone to get my car but other than that this hotel was worth staying in Puerto Rico! It was pricy but you get what you pay for so def worth it! And they do charge 18% resort fee per night for staying here so keep that in mind when booking this! And it's adults only so that's a perk

    Trying to get a reply from the hotel & telling them I'm coming to discuss the refund issue only to be met by Melanie who leaked all my info
    Aigerim Y.

    Do not stay at O:LV if you don't want your information leaked to scammers. First O:LV canceled my already paid room, promising to refund my $2,400. They haven't been releasing the funds all week and stopped answering Expedia about my refund. So I had to come down to the hotel myself. I spoke to Melanie who was at the front desk, we spoke about my case, she wasn't helpful but she wasn't openly rude. Next day I get a call from a scammer about my O:LV refund. The guy on the phone not only knew what room I booked, how much it cost per each night, but also my personal information. He repeated the things I told only to Melanie at front desk. So, first O:LV cancels my booking, promising to refund my money, then O:LV holds up my money ignoring Expedia calls, and then Melanie leaks my information to her scammer friend / boyfriend / relative of hers. And I know it's her because I told her some personal information the guy on the phone repeated word for word. So it's either Melanie, or O:LV doesn't care for your personal information at all and anyone on internet can get it easily and use it against you. It's sad O:LV hotel hires people related to scammers and/or perhaps who sell your data to scammers. I'm gathering documents to sue the hotel, which is a pity since I stayed in the Olive Boutique before and it was more or less a pleasant experience (minus the smelly dirty sock I found in the safe). If only the management team at the O:LV was more responsive and responsible, but every time I spoke to them it was like speaking to a malfunctioning robot, that doesn't care, doesn't want to care and wants to get rid of you as quickly as possible. I called them about the scam, I told them about Melanie and the unbelievable leak of personal data, the guy on the phone spat out "we'll start an investigation" in a way you know they won't do anything, and then he hang up. Just hangs up. "Hello, you know that your hotel worker is leaking customers' personal information, sir?" and he hangs up. Again, I'm not waiting for the workers to be always polite and super-caring, but I don't think that it's a professional reaction - to not answer the calls about a refund you were promised and then to hang up when you're told that your hotel is leaking personal information to scammers. To this day I still haven't gotten my refund back. My bank is trying to cancel all the unauthorized transactions I got on my accounts thanks to O:LV management. Not sure it will work. And the O:LV hotel does the thing it obviously does once there's a problem - they simply ignore it. And I want to warn you once again - when the scammer called me he knew all the information about my booking, my refund situation - the things I told to Melanie. So his request of a 10% cancelation fee didn't seem alarming, and it's good that he was greedy and kept asking for more money, so I could get suspicious and block my account where he already started to do unauthorized transactions for $900, $600 at once. So, please, do yourself a favor and stay away from all of the O:LV properties, if you don't want a ruined vacation and a long week of calls with your bank, lawyers all while the hotel is ignoring you and given its blatant problem of data leakage.

    VIEWS
    Shawn M.

    This rooftop lounge is a must visit! I only ate a couple of bites of tuna tartare which was amazing, but the drinks were perfect and delicious! We made reservations (Reservations Only in September 2020) and were able to get the corner most seating right on the water. We were able to watch the sunset from here, and I will say that it's a must visit whenever you come to San Juan, Puerto Rico! In my opinion; eat before you come here, take amazing pictures, try all of the handmade cocktails, enjoy life! Ambience: 5/5 Prices: 5/5 Service: 4/5

    Rooftop Pool
    Tyler P.

    Great view and overall aesthetic. Surprisingly cheap cocktails given the quality of service, rooftop pool, and overall appeal of the bar.

    Cynthia B.

    I arrived late so I was only able to try the drinks & omg they were so good! & the staff were so friendly & even gave us advice on places to eat since their kitchen was closed.

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    The rooms are very beautiful. There is some noise from the street and adjoining rooms at night. The free water is a nice touch

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    Review Highlights - O:LV

    The infinity pool feels like a luxurious, with beautiful architectural details that create one-of-a-kind vibe.

    Mentioned in 3 reviews

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    La Concha Resort, Puerto Rico, Autograph Collection

    La Concha Resort, Puerto Rico, Autograph Collection

    (805 reviews)

    $$$

    I really enjoyed our stay at La Concha. The check-in process and staff were very friendly and…read moreaccommodating. They recommended so many amazing places to eat and shop, in and out of the property. The prices for food on the property were reasonable and there were a lot of different options for food choices. The big Concha restaurant on the property is absolutely gorgeous at night but it is a bit pricier than the other food options on the property. There are 4 pool ameneties you can choose from, with one being adults only. I loved that you have the different pool options. However, I wish the pools were bigger. I felt like it made more sense to have fewer pools but, bigger to fit more people but, we were comfortable in each. The beach is beautiful and every day there were plenty of surfers riding the high tide waves. It wasn't the best beach for swimming since the tide was so high and waves were really strong but, lifeguards are on the property to help those who have trouble getting in and out. We stayed close to shore to prevent any accidents and enjoyed watching surfers ride the waves each day.

    If you like to sleep inside a loud night club, then stay here. WORST SLEEP EVER. It was 3:53am and…read moremusic from the downstairs nightclub had been blasting nonstop. We have two sound machines (white noise makers) on, and they can't even drown out the annoying heavy-bass music. Called front desk and was told it turns off around 4am! They lied...music went beyond 4am! I want my money back...not a hotel, a night club indeed. If you like to have a good nights rest, avoid this hotel. Worst experience ever. Waste of money.

    Condado Vanderbilt Hotel - Outdoor patio from hotel room

    Condado Vanderbilt Hotel

    (376 reviews)

    $$$$

    Three-star quality at five-star prices…read more Be sure to read the fine print when making a reservation. This hotel runs a "20% hotel tariff" scam that gets tacked onto the bill. The only logical explanation is that this policy makes the room prices appear to cost about $200 a night less than the real charges. Otherwise, why not just raise the advertised price by 20%? There is no doubt the property is in a gorgeous location, sitting directly on the ocean. The buildings are in good condition and the staff is courteous. But, I experienced several shortfalls compared to my expectations for this price point. The suites are provided a "butler," but the available hours are 10am to 6pm. The service would be more accurately described as a concierge. Bringing coffee in the morning is not on the list of duties, nor assisting with unpacking or packing or other typical butler activities. Sending out laundry the day before my departure, I asked to have it folded so it would be easier to pack. Everything came back on hangers. My room did not receive turn-down service and fresh towels during the third night of my stay. I asked to have a car booked to the airport from the hotel. The butler got it backwards and booked it from the airport to the hotel. Good thing that I took a close look at the confirmation and noticed the routing was backwards. The breakfast restaurant, Ola, is extremely crowded in the morning with a 30 to 60 minute wait being typical in my experience. The front of the property is in a skeevy neighborhood so walking somewhere else for breakfast isn't a realistic option. It's not bad, but also not a top tier. property.

    Sooo my stay at Condado Vanderbilt Hotel was great from start to finish. Check-in was quick and…read moreeasy, and my room was spotless. The spa was absolutely beautiful, and the spa staff truly made the whole day feel like an experience, not just a service. Poolside, the staff were super helpful and accommodating, which made relaxing even easier. Breakfast at Ola Ocean Front Bistro was fresh, light, and so refreshing. Overall, it was a wonderful stay and the perfect getaway. I'd definitely return!

    The Condado Plaza Hilton - Guest room

    The Condado Plaza Hilton

    (546 reviews)

    $$

    My family and I had a wonderful stay at the Condado Plaza Hotel during Christmas while celebrating…read moremy cousin's 55th birthday, and the entire experience exceeded our expectations. The holiday atmosphere was festive, welcoming, and perfectly captured the spirit of Puerto Rico. A special thank you to Lemuel Gonzalez and the concierge and management staff for going above and beyond with recommendations, Jean and the reservations team, and making everything seamless from start to finish. The moon bar staff were fantastic--friendly, attentive, and always made sure we were comfortable and having a great time. The beach staff was equally amazing, creating a relaxing and effortless beach experience right outside the hotel. We also want to give a huge shoutout to the pool bar/DJ team for their incredible hospitality, great drinks, and vibrant energy--it became one of our favorite spots to unwind and celebrate with the classic salsa songs I grew up listening to. Brought back so many memories of my childhood. Because of the outstanding service and warm hospitality from the entire staff, our family celebration felt truly special, and we created memories we'll cherish forever. We can't wait to return and highly recommend the Condado Plaza Hotel to anyone visiting Puerto Rico, especially during the holidays.

    Rooms are VERY dated and in need of repairs. The grounds, amenities and public hotel spaces are…read moregreat! But kind of a misleading facade for the rooms. We had a wonderful ocean view but everything else about the room was off. Only one elevator went to our floor and it wasn't the main set of elevators--it was at the opposite end of the hotel and the entirely opposite end of where our room was. The hallway carpet was in disrepair and smelled musty. The room had absolutely no overhead lights and no floor lamps. Only light to turn on when you entered, was the bathroom light. Air conditioner was leaking from above onto the floor but it appeared as though it was doing that for a long time because there were brown stains on the white tile. TV was old and in a strange spot. The room was very empty as well, like it was missing furniture (after looking online, it was definitely missing multiple pieces of furniture). Wallpaper was peeling. Furniture had been dinged up quite a bit. Overall, for the price, far from worth it. Decent location and right next to the beach but rooms are in need of repair and updates

    Condado Ocean Club - Complimentary drink as we waited for our room

    Condado Ocean Club

    (114 reviews)

    $$

    We stayed at the Condado Ocean Club the day before our cruise. The Uber to it and check in was…read moresuper easy. One negative was the "resort fee", which is the reason why I've reduced a star. When people stay at your hotel, they want to book at a price and for you to charge them that specific price. Condado decides to add a random "resort fee" when you check in, in order to squeeze more out of their guests without stating it on the front end. That is shady, and it removes a full star for that unethical business practice. However, that is really where the negativ w s end. The facility is beautiful, and very welcoming. The location couldn't be more perfect, and the amenities of the facility were exactly what we were looking for. The rooms were clean and minimalistic, without being dated. We were able to walk to a wide variety of attractions to see San Juan without needing to get an Uber. The restaurant was excellent, with unique dishes and drinks to sample. We really had a fantastic time here, and we can't wait to visit San Juan again in the near future!

    I love that it is adults only that's the biggest perk and the place is beautifully decorated. The…read morestaff are Super Duper, friendly, helpful and very accommodating. This hotel is right on the beach, has a nice little infinity pool with a poolside bar, and most importantly NO KIDS allowed! In certain areas they could pay a little bit more attention to the details. For instance the decorative pillows were stained, but that bed was so freaking comfortable! Oh and the floor to ceiling windows and beachfront views are unmatched! Overall, I really enjoyed it for a great stay over if you're taking for a cruise.

    Caribe Hilton - Guest room

    Caribe Hilton

    (662 reviews)

    $$$

    "Apparently" home to THE Pina Colada. Had to check it out, here was my experience…read more AMBIANCE Parking: Hotel/resort parking setup--easy if you're staying there, it can get costly if you're not. Couldn't find street parking. Rideshare is probably the move. Seating: Indoor bar seating plus an outdoor terrace area with ocean views. Plenty of room to relax and take your time. Vibes: You're in a touristy area so it's pretty clean. It's a polished tropical resort energy. Palm trees, ocean breeze, and people fully leaning into vacation mode. It's definitely tourist-friendly so great for lovebirds and families. FOOD / DRINKS Piña Colada (Recommend) This is the reason you come here. Just as advertised - creamy, smooth, coconut-forward, and balanced with pineapple sweetness without feeling overly sugary. The rum comes through cleanly, and the icy texture makes it refreshing. CUSTOMER SERVICE A little hiccup in the beginning but they started getting things going. TL;DR OVERALL 3.5 Stars. Solid. Selections were good, price was expected, same goes for the experience. If you desire experiencing Puerto Rico/cocktail history then go for it! However it was a bit touristy for me and I'm curious about the other spot. Aside from that if you're busy with family and this happens to be convenient for y'all, be sure to check it out! TIPS * The other home of the Pina Colada is the Barrachina Restaurant!

    I remember coming to the Caribe when I was a kid--back in the heyday of Hilton. It was late night,…read morethere was a steel drum playing on the edge of the beach. You could walk along the sand. It was perfect. It was like that last year...ok no steel drums and way more corporate. Now when the sun goes down outdoors is basically off limits. Walk on the beach, nope. Sit along the shore, nope. So it's a lovely resort but this totally undermines the beauty of it. Might as well stay in old San Juan.

    O:LV - hotels - Updated May 2026

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