The Casablanca Hotel located in the heart of San Juan, Puerto Rico was the perfect choice for a…read morelong weekend packed with excitement as we were there for the Bad Bunny Residency. Just as the name Casablanca hotel is inspired by the movie Casablanca. This hotel is elegant with a historic and artsy flair. Moroccan theme decor with beautiful victorian style chandeliers. Lots of vibrant colorful art through out the hotel every corner catches your attention from the moment you walk in. You just want to take photos and videos everywhere you step in. We had the two bedroom suite with balcony and view to the cobblestone streets and colorful buildings of San Juan. Very spacious and clean. There is also a rooftop with jacuzzi and lounge area great for relaxation. Hotel is walking distance to all the bars and restaurants in Old San Juan. I only used Uber to and from the concert venue. Hotel is 15 minutes from the airport very convenient. Great stay, nice and pleasant staff and will definitely stay here again.

I would definitely go back. It's not like the big name hotels but worth the stay. It's in an…read moreexcellent location with an awesome rooftop and hot big bath tubs. The rooms are rustic and you can tell it's been through changes over the yrs. If you get a balcony room it's awesome. The beds are comfy, nice TV. I was comfortable. More people need to go so big hotels don't take over.

I usually like to do my homework about a location and check out all the reviews before booking a…read morehotel. However, this time I found myself in a bit of a pinch and needed to grab a room for three nights since we were already in PR. To my delight, this hotel turned out to be a hidden gem! It was within walking distance of all the must-see sights in Old San Juan. The night shift receptionist was incredibly helpful. We arrived around 9ish after a long travel day and an unfortunate mishap at another hotel, but she really turned our grumpy faces into smiles. The room was spacious and had a lovely balcony. I would have appreciated more water pressure and hotter water, but aside from that, everything was quite nice. We enjoyed a complimentary continental breakfast that included scrambled eggs with ham and cheese, as well as toasted bread.

We stayed her for about 3 nights. We came to San Juan to explore the area a bit. It was fabulous…read more The service here was a bit good and not so good. A guy checked us in to our room.. he seemed nice. 2 young girls helped us a little during our stay, they were great. Came down 1-2x and we wanted to ask some basic questions... This bitter older woman was there. She seemed like she wanted nothing to do with us. Wonder if she was the owner. Our room was ok. They had a variety of disposable soaps and stuff in bottles. Usually hotels will have a small disposable bar soap or something. They had a tiny bottle of body wash which we used to wash out hands with. Our room didn't really have any windows lol... There were 2 windows that basically faced inside the hallway. The shower pressure was not all that great. Also, the walls are thin. We could basically hear everything from anywhere close. Our neighbors were pretty active at night. It was like in the movies. We felt like we were s silent foursome lmao... They were bumping, grinding and moaning... The sound was so clear as if we were in the room with them lmao... The pool upstairs is.... Not something I would even consider getting into. You have to wonder how often they even get a chance to service and clean the thing. It's more like an oversized soaking tub. The great thing about this hotel was its location. Everything we wanted to go see was within walking distance. Literally no more than 8mins away. Sadly, the day we were leaving I was persuaded by the guy at the front desk to allow him to get a taxi for me. There was a 3 day festival coming and he says Uber/Lyft won't be able to make it to us because they are clearing the street to get ready. However Uber showed someone can come take us to the airport for $9. Anyway, I let the guy call his taxi person. Got to the airport and I felt like I got ripped off. Charged me $40. That was a slap in the face. Why align your hotel with a shady taxi service??? For the money and location this honestly isn't a bad spot. We just needed a safe place to sleep close to where we wanted to walk to.

Our room was on the smaller side, but it was beautifully updated, clean, comfortable, and full of…read morecharacter. The blend of historic charm and modern upgrades made for a unique experience that you simply don't get at a typical hotel. The location is outstanding. We were able to walk to many of the attractions, restaurants, shops, and historic sites throughout Old San Juan. After spending our days exploring Puerto Rico, it was the perfect place to relax and unwind. What really stood out was the atmosphere. The hotel has a rich history, elegant architecture, and a peaceful feeling that made our stay memorable. We loved sitting and taking in the beauty of the property. If you're looking for a special place to stay in San Juan, Hotel El Convento is well worth it. We would absolutely stay here again on our next visit to Puerto Rico.

Great location at this historic hotel--over 375 years old---in the heart of old San Juan. 4.25…read morestars Highlights: - Location: steps away from places to eat, drink, and shop - Rooftop pool: very small plunge pool but nice to have - Wine and cheese hour daily from 5-6pm on the patio was lovely as was the hostess there. Also had bottled waters could grab. - Coralys: stellar representative for the hotel. Emailed her before our stay to help with some beach tour ideas and she was fantastic and gracious in helping me and responding promptly . - Relationship with Courtyard Marriott to hang out at their beach which was a 25 minute Uber away and a fun day - Lots of open areas to sit from by the restaurant to small tables in the hallways and the patio a level under the pool. Midlights: - Pool besides being small there is no shade so not one to hang out at too long - Included breakfast was very simple: choice of cook on egg and meat (bacon, sausage) with bread that varied each day you ordered from the staff with coupons Lowlights: - Staff quality varied at reception and restaurant: on arrival reception was not welcoming so not a great first impression and another time we talked to them similar cool treatment. Few girls that helped with the Marriot prep paperwork were nice. At the restaurant we either had wonderful wait staff or mediocre with long waits. - Very small bathroom: had to squeeze to fit in with half of it being a shower

From the moment we checked in, the staff was warm, welcoming, and absolutely superb. This charming…read moresmall hotel may not have an elevator, but it makes up for it with its perfect location in the heart of Old San Juan and the way the team makes you feel like family. The 24-hour bar is definitely a bonus and adds to the overall relaxing vibe. A wonderful place to stay!

Quaint boutique hotel! Open bar? Yes please! No elevator so be prepared for stairs. (I secretly did…read morenot mind the mini workout). The room was small but offered everything we needed. Beautiful A/C. The entrance to the hotel is locked. You buzz to be let in and are given a code upon check in to enter. It made it feel super safe and secure. The staff was lovely and offered us their house drink as we checked in. The lobby is gorgeous and inviting, perfect to enjoy the open bar. There is a rooftop lounge area you can bring your drinks up and enjoy. Adults only, so no kids. Right in the heart of Old San Juan, I would absolutely stay here again.

We stayed for one night in April…read more PRO: -convenient location in old SJ, easy to walk everywhere, great surrounding energy -beautiful hotel, with cute rooftop pool and a lovely AC'ed library you can read or work in -the evening social hour with complimentary rose was a welcome treat CON: -staff was professional and polite, but not warm or friendly (this is a minor point, and admittedly subjective) -shower floor was not guarded against water flowing out, so I ended up wasting two towels mopping up all the water that escaped after a 30 min shower (yes, I closed the door correctly) -our standard 2-bed room was on the smallish side. It's cozy for two guests, but will feel cramped if you have more people. -the worst part: breakfast service was SOOO SLOW!!! No one greeted us on arrival, so we weren't sure if we should sit ourselves (which we did after standing around for a bit). Once we sat down, it took about 10 min to be given our menus. Then it was another 30 min just to get our juice and coffee (and only after I got annoyed and asked). Then probably another 20 min for the food to arrive. Once we were done eating, we waited for 15 min for the check, then I just gave up and went to pay. There was no communication, and we were ignored for ages. They were NOT busy, and looking around, other diners were also waiting a lot and looking annoyed. We usually eat our breakfast in about 40min, but this dragged on for about an hour and a half. We were checking out and flying later that afternoon, so this was a stressful start to the day. I'm glad we stayed here once, as it's beautiful and feels like a big part of old SJ history; plus, you can't beat the location. But personally, I think there's better value at other places.

Great hotel! Classy and right in the heart of old town up the hill…read more What is with the diesel generator on the roof? So loud!!! It's ambient noise so... But seriously? Great service and super clean.

Me encantó! No duden en quedarse aquí. "¡Qué maravilla de…read morehotel! Me encantó lo bonito y cuidado que está todo, una mezcla de colonial y moderno a la misma vez, pero lo que más resalto es la atencion increible que recibimos por parte de Teresa y Freddy. Está en una zona súper céntrica, cerca de todo. Además, pasar tiempo en el jacuzzi del rooftop fue una experiencia espectacular, una joya para cerrar el día. Si buscas donde quedarte en Puerto Rico, este es el lugar. ¡100% recomendado!"

Everything was perfect with our visit to 325 Guesthouse. Delicious breakfast offerings, soft towels…read moreand sheets, very clean, extremely friendly service, helpful suggestions on places to eat, shop and visit, centrally located, air conditioning that keeps the room cool and the best part was the beauty of the place. It's very obvious the owners and staff care and are customer oriented. I would highly recommend staying at 325!

Extremely happy with my 6-night stay at the Hotel Rumbao…read more I know I wanted to stay in the Old San Juan area and after researching various hotels in the area...I saw Hotel Rumbao had consistently good reviews. I arrived at the front desk at around 5pm on a Sunday and was greeted by friendly and helpful hotel staff. The check-in process was seamless. The room, although understandably smaller given the area, was very good. Comfortable bed, adequate shower water pressure, mini refrigerator, large screen TV with adequatre channels, efficient climate control/HVAC system, coffee machine, and lots of electrical and USB outlets. My room also had a partial view of the bay and cruise ship port...which was pretty cool. The hotel common areas were very well-maintained throughout. Pool was on the top floor...offering some great views of the surrounding areas. There was a fitness center on the main floor. Ice machines on every floor. My room rate included breakfast which was offered from about 7am - 10am and had you decide from a pre-fixed menu including a parfait, fruit, and eggs and sausage/bacon. Everything I had there was good. Excellent location...within walking distance to many attractions including the streets of Old San Juan, Castillo San Felipe del Morro, Castillo San del Cristobal, Fuente Raices and tons of great eating options. The Walgreens on the first floor of the building is great...a perfect place to stock up on drinks and snacks for the stay. Also...very convenient place to pick up all the toiletries you forgot to bring. All staff I encountered during my stay were great...very friendly, helpful and patient. Note that the area gets very busy when then cruise ships are in...especially when more than one ship is docked. Luckily, you can look at the cruise ship docking schedule in advance...if you want to avoid or target those times. The only possible gripe is the parking situation. While they do offer valet parking, the self-parking option is about a block away in a multi-level parking facility...which surprisingly get filled up particularly when the cruise ships come in. The garage areas/elevators/stairs can get a bit lonely at certain times. Though my room rate included parking and I did NOT have any issues getting in and out of the garage after they added my car (license plate) to their system.

Lest start with location: can't be beat. Right on the corner with the entirety of old San Juan…read morelocated right behind this location. We are able to walk old San Juan each evening to find a new place for dinner as well as walk up and explore the fort on our first day. We were uneasy 10 minute Uber drive from the hotel over to Isla Verde Beach. (Pro Tip: visit the Walgreens on the first floor and pick up a soft pack cooler, a 12 pack of local beer and a bag of ice for the beach). Breakfast: we had breakfast five mornings on site at the restaurant on premise (Kueros). We sat out on the second floor balcony overlooking the port and enjoyed the buffet, which was ample in selections of breakfast items. Service: if you're like us, you will discover that Services not specialty at most restaurants and bars in old San Juan, Puerto Rico that is not the case at this hotel and restaurant. Our morning breakfast servers to the bar staff all the servers were fantastic.! Room: we had a corner room with a Juliet balcony. The room was wonderfully appointed with an unbelievably comfortable bed. We slept like babies every night with no noise and wonderfully working air condition.! thank you Port: cruise ships dock directly in front of the hotel. During the five days we were there we experienced one day without a cruise ship two days with one cruise ship one day with two cruise ships and one day with three. Jesus Christ, to be honest, the passengers from the boat made old San Juan come alive.! We would highly recommend this location for anyone visiting old town San Jose. It's a perfect place to operate out of. We went to the beach one day. On another day, we drove to the east end of the island and explored the waterfalls and hidden beaches.

Loved it here. Great location in old San Juan. You can walk to all the bars and restaraunts and…read morehistorical sites. We parked at a parking deck a block over. The people at the desk were very nice and had great recommendations on where to go in the city--they knew everything! And the hotel had so much character. Loved the floors in the showers. Love the bar upstairs too great view!

This review is for the bar/restaurant, La Capilla 106 C. de San José, San Juan, 00901, Puerto Rico…read moreFantastic dinner spot. Fried chicken and steak were both great, and the beet salad was really good. The waitress went above and beyond -- even ran after us to return forgotten sunglasses. That kind of service stands out.

Andrea was an AMAZING bartender upstairs. We had a group of 11 and she already had everything…read moreready, was very professional and attentive with such a big group, and food came out immediately because she made sure of that. She allowed me to play any music I wanted on her cell!! 10 stars. We will be returning many times!!

We stopped at the rooftop bar to take in the views and have a nice drink. The view was wonderful,…read morebut then again they have nothing to do with the view, but everything to do with the environment in the drinks. We may have been poisoned by the margarita mix and don't ask for salt or limes because they don't have them. Services not existent and to top it all off our margarita, not only served in a plastic cup, but was $18 apiece.