We stayed for one night in April. PRO: -convenient location in old SJ, easy to walk everywhere, great surrounding energy -beautiful hotel, with cute rooftop pool and a lovely AC'ed library you can read or work in -the evening social hour with complimentary rose was a welcome treat CON: -staff was professional and polite, but not warm or friendly (this is a minor point, and admittedly subjective) -shower floor was not guarded against water flowing out, so I ended up wasting two towels mopping up all the water that escaped after a 30 min shower (yes, I closed the door correctly) -our standard 2-bed room was on the smallish side. It's cozy for two guests, but will feel cramped if you have more people. -the worst part: breakfast service was SOOO SLOW!!! No one greeted us on arrival, so we weren't sure if we should sit ourselves (which we did after standing around for a bit). Once we sat down, it took about 10 min to be given our menus. Then it was another 30 min just to get our juice and coffee (and only after I got annoyed and asked). Then probably another 20 min for the food to arrive. Once we were done eating, we waited for 15 min for the check, then I just gave up and went to pay. There was no communication, and we were ignored for ages. They were NOT busy, and looking around, other diners were also waiting a lot and looking annoyed. We usually eat our breakfast in about 40min, but this dragged on for about an hour and a half. We were checking out and flying later that afternoon, so this was a stressful start to the day. I'm glad we stayed here once, as it's beautiful and feels like a big part of old SJ history; plus, you can't beat the location. But personally, I think there's better value at other places. read more

Great hotel! Classy and right in the heart of old town up the hill. What is with the diesel generator on the roof? So loud!!! It's ambient noise so... But seriously? Great service and super clean. read more

Hotel was beautiful. It gives old world vibes that you'd want in Old San Juan. Rooftop pool was awesome and I loved the view. All staff is very friendly and accommodating. Will definitely stay again! read more

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This is always an amazing hotel to stay in. My husband and I love it here. We have stayed in the Infanta Suite the room is spacious and quiet. I've also stayed in the Veranda suite. It was just as beautiful as the infanta suite. I love this hotel because It's a historical landmark made into a hotel in the heart of Old San Juan. It's beautifully kept and clean. The rooms are gorgeous and spacious. The staff is very attentive and professional. I always look forward to staying here. Thank you Palacio Provincial!! read more

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I had the BEST experience here. The staff is incredibly friendly and helpful. Made us feel at home immediately. Room was very nice even on ground floor felt very safe. Would 100% recommend staying here if you are looking to explore old San Juan. It is walking distance from just about everything you could possibly need! read more

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We had a delightful 2-night stay at the Palacio Provincial. The room was great- comfortable beds, spacious bathroom and much-needed AC to provide respite from those hot & humid days. The architecture and general vibe of the building was exactly what we were looking for while staying in Old San Juan. Staff members were very helpful and kind. They let you store your bags there after checkout so you can explore the city if you have some time to kill before your flight. Great location near restaurants, bars, and shops. There was some noise from the bar next door the first night, but we travel with a sound machine so it wasn't an issue. Would 100% recommend this hotel to anyone looking to be in the heart of Old San Juan! read more

Beautiful old San Juan hotel!! The service was amazing and the room was surprisingly very quiet even though we were on the first floor next to a busy street. Hope to be back soon! read more

I had booked a stay at El Convento and was relocated here when they overbooked. This property is adults only and small, and we rarely ran into other guests, except at the pool. The property overall is clean and has a lot of seating options throughout (a game/reading room, tables/chairs throughout, the courtyard, etc), so it's a nice little refuge from the busyness of Old San Juan. It's conveniently located right off the Plaza de Armas, so everything in Old San Juan is close by. The layout of some of the rooms was confusing. In order to access our room, we had to open a door off the main corridor which listed three rooms. Within the next space, there was one labeled room and then a second door, so it seemed like only two rooms were there. But we had to enter through the second door which then led to another space where you could access two rooms. If someone booked a suite or connecting room (not sure if that's an option) that might make sense, but it wasn't explained to us and we were nervous we would be walking into someone else's room. Also, the doors stuck and had to be shoved open using a shoulder. A major con was that our shower leaked. As in, would flood the bathroom every time because the seal at the bottom of the door was broken. So we would try to take short showers to avoid having to mop the whole bathroom since the drain wasn't fast enough and the seal didn't work. Housekeeping was seemingly nonexistent. We left one day and came back around 3pm and housekeeping hadn't made it to our room yet. By the time they made it to our room, we didn't want to leave again, so we just accepted fresh towels. However, we were disturbed a little bit later because the housekeeper had put her phone in the stack of towels that she had handed to us. There are a lot of benefits to staying at this property and overall, it was nice. However, they still have some kinks to work out (doors sticking, showers flooding, housekeeping, etc). Once they do, it would be a really lovely property to return to. read more

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I had high hopes for this property, but my experience at Palacio Provincial San Juan, Curio Collection by Hilton was truly disappointing. I arrived on a late-night flight, exhausted, only to be met with an incredibly rude and unprofessional front desk agent. There was also zero parking available, which made things even more stressful. The room was dirty and far from restful--loud hallway noise, slamming doors from other rooms, and outside noise that came through clearly. It felt like there was no soundproofing at all. To make matters worse, the manager ignored calls from Hilton support when I tried to escalate the issue. I eventually had to contact Hilton corporate myself. Even then, the manager argued with me about a refund instead of trying to resolve the problem. This is by far the worst experience I've ever had at a Hilton property, and I've been a customer for over 20 years. I will not return to this hotel and cannot recommend it to anyone. read more

When they say Puerto Rico is beautiful, let's start with the people! We had the most wonderful experience at Palacio Provincial. I travel a lot with my friends, my family or for work, and my experiences have always been ok. But this is the first time i am leaving a review about how excellent my experience was. We even learned the names of the people who took care of us. Thank you Carla, Diego, Aaron, Rene, and many others who were so kind, attentive, sweet, present, articulate. Whomever is hiring these young people is picking the best of the best! The hotel is nice, Clean, central in Old San Juan. The restaurant food is good, especially the appetizers. Loved the cocktails. Loved the pool. I highly recommend this place! read more

Absolutely loved this hotel. It was super conveniently located so that we could walk to most of the sights, bars, and restaurants we wanted to see. The rooftop pool was so relaxing, and had beautiful views overlooking the city. The bed was super comfortable and the rooms were spacious. The A/C worked really well despite visiting in the midst of the summer, and the hotel staff were really friendly. I did find some glass that someone smashed in the pool, and they were quick to respond and clean it up. One thing I will say is that the walls are a little thin, so you can hear a lot of what's happening outside. But it was a really wonderful little oasis within the city. read more

Great hotel in the heart of Old San Juan. Close to everything and the staff was so friendly and helpful. The rooms weren't huge but everything was comfortable. Loved the rooftop pool and hot tub. The staff provided lots of complimentary waters and let us store our baggage when we had a gap between check out and our next flight. Would definitely stay again! read more

My wife and I stayed at Palacio Provincial two weekends ago. While the hotel itself is lovely, we had an unfortunate experience with management that left us deeply dissatisfied. Before check-in, my wife and I were in Old San Juan for our maternity photo shoot. She is 8 months pregnant, and during the shoot, she urgently needed to use the restroom. As we passed by the hotel, our photographer kindly asked if my wife could use the facilities. Unfortunately, the manager on duty, Andrea Figuerosa, refused without offering any explanation or asking if we were guests. When my wife personally explained her condition, Andrea's response remained the same--no empathy, no courtesy, and no alternative offered. The interaction felt unnecessarily cold and dismissive. Later that day, after we checked in (we were paying $400 for our stay), we approached Andrea again to clarify the earlier encounter. She claimed that there was a restroom policy and that we could have purchased a bottle of water to gain access. However, this option was never communicated to us at the time. If she had offered such a simple solution, we would have gladly complied. What bothered us most wasn't the policy itself but the total lack of compassion and hospitality in how it was handled. As compensation for this poor treatment, we were given a late checkout (a standard courtesy at most hotels). Additionally, a kind woman who oversees the restaurant sent us a complimentary dessert and an apology, which we appreciated, but it didn't change how we felt about the initial negative interaction. Ultimately, the experience left such a negative impression that we decided to not extend our stay and enjoy the remaining of our stay at Hotel Rumbao-Marriott. The difference in service was astonishing--upon arrival, we were greeted with kindness and respect. Marriott even went out of their way to give us dining credits and a free drink voucher, without us asking for anything. After our stay, we emailed Hilton, and they put us in touch with another manager, Henry Neumann. Unfortunately, his response was just as generic as the initial apology, with no real effort to address or rectify the situation. A quick look through other reviews reveals that this is a recurring issue with Palacio Provincial--management seems to routinely offer a simple "sorry" without making any meaningful efforts to improve the guest experience. If you're considering a stay in Old San Juan, I strongly recommend Hotel Rumbao-Marriott over Palacio Provincial. The difference in customer service and attention to detail was like night and day. Below is my response to the Manager's Misleading Reply under my google review: I was disappointed but not surprised to see the General Manager's response misrepresenting the facts of our stay. To clarify: 1. We were in Old San Juan for a maternity photo shoot before checking in, not planning to take pictures in the hotel. The beauty of San Juan speaks for itself, and we had no interest in using a hotel as a backdrop. 2. Our reservation at the hotel was made after the initial encounter with Andrea. We were hopeful for a better experience moving forward, and while other staff were pleasant, the management's disregard is what left a sour taste. 3. We did not seek any form of compensation or favors. Your claim that we requested this is simply untrue. Compensation was never asked for, nor would it ever be wanted from your establishment. All in all, My wife is pregnant, and the issue was as simple as needing to use the restroom. It's saddening that the manager felt the need to lie when he knows that the steps to communicate their policy was not delivered. There's no need to lie about such a simple issue. It is my right to post a review of our stay, and the fact that the manager has to be dishonest about the events only speaks to the type of establishment being run. Guests deserve honesty, respect, and a higher level of service, especially at such a high price point. I stand by my review and hope that future guests are treated with more care. read more

The hotel itself and the amenities were beautiful. Probably the most unique hotel I've stayed in. The location is literally perfect, but difficult to maneuver if you're driving yourself due to street closures/one way streets and a lot of people. We didn't have or need a car and we walked a few blocks to the water when we did need to call an uber! The staff was so so friendly, stored our luggage when we arrived early and when we checked out. The 4 stars is because this place is quite expensive for what you get, and the actual room was not all that clean or updated. read more

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High ratings purely on my experience sitting in this lovely courtyard on a hot sunny day the place is nice and breezy, we ordered drinks and food to share - Sunset Pizza and organic salad, he ordered a Medalla and me Red Sangria. read more

Palacio Provincial - Hotels Near Me - San Juan, Puerto Rico

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It is such an awesome boutique hotel. Love the fact it is adults only, and the rooms are amazing. We stayed in the Chancellor suite. Wow, what a room! 24/7 pool and a great restaurant/bar. In the middle of the city so close to EVERYTHING. read more

Palacio Provincial - Patio area. - Hotels Near Me - San Juan, Puerto Rico

We booked this hotel in February. Now that we are checking in on 6.21.2021 they let us know that the hotel is no longer kid friendly and my child can't hang out at the Pool area, because they changed their policy in May. If you changed your policies send a email allowing future clients to know to make proper arrangements. If I booked this with time in advance is to enjoy my family time and invest our vacation money on our family the best way possible. I believe that the night is $250+ but we wanted to stay around this area since we have family in old San Juan. I was lost of words when the front desk staff told me this, so I told myself just relax and enjoy your last days of vacation. We go into our room and it seem like it had never been cleaned, the bed wasn't made and the bathroom didn't even have soap. When we told the front desk attendant she just said "oh! I know what happened been completely oblivious of the situation without any explanation of the lack of customer service she gave us a new room. They say that the view on the third floor is amazing but this place is Anti- Children so they will take your money for you to stay here but the service is very poor. I just wish my money was better spend at a place my child could enjoy as a family. read more

Palacio Provincial - How our room was giving to us. - Hotels Near Me - San Juan, Puerto Rico

This place is so beautiful! Every corner is a photo opp...courtyard, pool, bar, even the lobby! The rooms do not disappoint either; very clean and spacious. At the end of the day, the staff is really what made our stay stand out, and we will not hesitate to return on our next trip to PR. We had the pleasure of meeting Dori on our first night at the bar, and she immediately became our fav part of PR! She gave us a bunch of delicious recommendations and had us laughing all night! Every time we saw her after that, it was like seeing an old friend! Then on our last night we had an issue with our room (noisy neighbors) and we called the front desk to ask about it. In seconds, Andrea came to our room, assessed the situation, and offered another accommodation. We ended up in an upgraded room, two glasses of champagne (even offered us a bottle), and a late check out. Having stayed out many name brand hotels, we can definitively stat that the hospitality of the staff, and facilities are nothing short of world class. THANK YOU DORI & ANDREA FOR A GREAT STAY! read more

Palacio Provincial - Hotels Near Me - San Juan, Puerto Rico

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Nice atmosphere, pretty surrroundings. An oasis after you finish a Walk in Old San Juan. Perfect place to relac read more

adult only, infinity pool, restaurant and bar inside the hotel with amazing views, right in the heart of old san juan (literally in front of the Cathedral) minutes away from Raíces (check out my review on them!!) and amazing gelato shops! paid about 190 a night for 2 adults and it was well worth it. read more

Palacio Provincial - hot tub pool area - Hotels Near Me - San Juan, Puerto Rico

In the heart of old San Juan w/good location. However, much prefer the Caribe Hilton! Their location is not as desirable but a much better experience. The Palacio doesn't have an enclosed eating area. When it rains, which is a lot, these 2 areas are wet. The food is OK. Hotel service is poor. We had no hair dryer & the desk said "Oh, our bad. I'll send one." An hour later we gave up & went to dinner with less than attractive hair! Even told the housekeeping employee when she brought towels but she didn't do anything either! We made sure the desk knew what happened when we checked out so we would not be held responsible for the missing dryer! The only bright spot in our stay was the attentive bar/restaurant staff. You do get a card for 15% off food which u can use multiple times. Would not return. read more

Adults only. Minus one star because it doesn't seem necessary. We have a 15 year old who dine in the courtyard restaurant just fine. After 10 days of local food we took a break on their pizza that baked right in front of us. Sunset pizza is amazing good. Food is reasonably priced but not tiny little fran desert. That's how they make money because it doesn't list on menu and no one ask about the price. The whole hotel is really nice. All staff are really sweet and made us feel welcome. We are at bnb nearby and visit them often to cool down. Really quiet place Best view of rooftop bar in Old San Juan. read more

Pictures didn't make real judgment is a beautiful place with an incredible feeling of the old city meet new !! From the from desk to the bar and pool area the place is fantastic !! Really enjoy my stay friendly staff clean and quiet ! read more

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Beautiful hotel! Rooms are nicely air conditioned, beautiful high ceilings and modern. The hotel has a resort-vibe when you're in the hallways and a super cute rooftop pool. read more

Palacio Provincial - Hotels Near Me - San Juan, Puerto Rico

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Palacio Provincial is a new hotel that is located in the historic former diplomatic mission and overlooks the Plaza de Armas right in the heart of Old San Juan. It combines historical elegance with modern conviniences by offering Aveda toiletries, top of the line finishes, a roof top infinity pool and comfortable bedding. The staff is very friendly and really tries to make sure that guest have the best experience. I also really enjoyed cocktails and a continental breakfast at their restaurant. I had a wonderful time during my two night stay at Palacio Provincial and would highly recommend it to anyone looking to stay in Old Town San Juan. read more

This hotel is an excellent experience. My partner and I stayed here last weekend. The staff was attentive even before arriving, calling to ask if we had any needs or preferences. When we arrived, we stayed in the Emissary. It was spacious, traditional Old San Juan vibes with modern touches. Those details, maintaining the classic ambiance of Viejo San Juan, with clean, modern, minimal details is very enjoyable. We ate in the restaurant twice. Both experiences were delicious. I had the octopus and my partner had chicken from the main course menu one day and pizza and ceviche the next day. Very good both times. We spent time on the rooftop pool where we ordered Prosecco and laid out. The rooftop was comfortable for families, couples, solo travelers. Throughout our stay, the staff at the hotel was very attentive, very kind, and diligent about checking in to make sure we were enjoying ourselves. The space is right in the heart of San Juan next to Plaza de Armas with great coffee, grocery store, pharmacy and outdoor space. The hotel is also next to Calle Cristo where there is plenty of shopping. There is so much to do within walking distance this hotel is an excellent find. We highly recommend staying here and are looking forward to going back soon. Este hotel fue una experiencia excelente. Mi pareja y yo nos quedamos el fin de semana pasado. Los empleados fueron súper atentos. Nos quedamos en el cuarto Emissary. El cuarto tenia un estilo tradicional con toques modernos. Comimos en el restaurant dos veces, las dos veces la comida y los tragos fueron ricos. Fuimos a la piscina donde estaban familias, parejas, y personas viajando solos. El hotel está ubicado entre Plaza de Armas donde puede encontrar de todo (farmacia, supermercado, restaurantes) y Calle Cristo donde hay muchas tiendas para ir de compras. El hotel está perfectamente ubicado para visitar Viejo San Juan. Nosotros recomendamos el espacio y estamos ansiosos por volver. read more

Palacio Provincial - Entrance at the front (lobby) - Hotels Near Me - San Juan, Puerto Rico

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I'm in PR for a few days and have some work to do while here. My current hotel had inadequate wi-if, so I happened upon Palacio Provincial and let me tell you, WOW. I now have a go-to spot in San Juan. When I called the hotel to check on the Wi-Fi I was lucky enough to run into Claudia at the front desk. She took the time to do a speed test on the Wi-Fi which was about 30 MB per second. That works for me! I stay at hotels sometimes 80 nights per year or more. It's not often you run into somebody who would take the time to address needs like that. Hotel management, she deserves a raise! The hotel is updated, clean, spacious, gorgeous, comfy beds and more. The location is ideal. My highest recommendation for this hotel and staff. I hesitate to share this gem:) read more

Palacio Provincial - Hotels Near Me - San Juan, Puerto Rico

Just checked in and already disappointed. I specifically requested on the reservation to not be on the 1st floor due to noise. We are on the first floor street level across from the bar that is located across the street. When I asked if there were other room options available not on the first floor the person checking us in didn't really seem to care and just said no. We came here to relax after a meeting at another hotel on the island and it's like the bar is in our room. read more

Palacio Provincial - What planet is this a Juliet balcony with colonial views. Don't book this hotel their photos are very misleading. - Hotels Near Me - San Juan, Puerto Rico

Beautiful place. Room was great, high ceilings, very roomy. Love the courtyard and rooftop pool.

I loved this hotel- it is the right size to cater to their guest. I highly recommended it on so many levels clean- love the design, it has old feels with a modern twist infinite pool - gym - and I had passes to a private beach the Foods and bar are excellent The staff was warm and courteous and they have a game room with books It is close to all the tourist attractions. I would re commend it read more

Nothing like the pictures, dirty, smelled old, loud, old mattresses and pillows. They wouldn't help. Checked out after our first night

Great stay in the heart of Old San Juan. You can walk everywhere from Palacio Provincial. Room was very clean, and spacious. Housekeeping will provide you with clean towels everyday and will pick up all trash and dirty towels. Rooftop pool was very nice (you do need a reservation for it due to Covid). Andréa at front desk was suck a great help modifying our booking, ask for her and she will be very accommodating. Overall great stay. read more

I'll start by sharing that the hotel is gorgeous and in the heart of Old San Juan. Overall the staff was kind enough. Here were a few unexpected items: It seems every single room is listed as having a Juliette Balcony, which is incredibly misleading. Some of the rooms don't even get natural sunlight because they face other buildings in the city. That's completely fine, but I'd encourage the hotel to just be honest and not mislead people with half-truths. When I tried to speak with the front desk about the confusion, the staff member quickly cut me off with what seemed like a rehearsed speech about the balcony. They must have this problem often given they sell one thing, but you arrive to another. Our room in particular had a window that faced a concrete wall and was on the first floor, opening up to the hallway/courtyard. The room itself was spacious but had fake outlets for some reason, and a couple of the lamps were broken. The noise was killer. A few other reviews state there is no soundproofing and that's an understatement. We could hear the guests in the room next to ours clear as day while they spoke at a normal volume. Very odd. Overall, it was fine for a night but I wouldn't return given the lack of privacy and misleading language the hotel uses. read more

Great location, very good service, nice pool and bar. The room was comfortable and beautifully decorated. They have umbrellas and bicycles that you can use. An overall good experience. read more

Other than location this hotel was very disappointing. Problem #1) The locks on the doors to open the windows were all broken, kept spinning and wouldn't unlock. Problem #2) We were told towels for the pool were in the gym area, however when we went to the pool there were no towels. Problem #3) I had to call the front desk with my cell phone because the phone in our room was broken. Problem #4) As we were getting ready to check out my girlfriend found a ROACH in the bathroom. Considering we paid $300 for just one night I didn't expect to have any issues. When I asked if we could receive a discount or partial refund I was told it was "too late" because they already checked us out. They said if I stay in San Juan again to give them a call and they could give me a discount next time but I doubt I would stay here again anyway. read more