I am extremely disappointed with my experience at Ocean Seafood (2040 Eastside Dr, Conyers).
I ordered two hibachi lunch meals with vegetables and two frozen lemonades. Even though the cashier forgot to actually ring up and charge for the vegetables, the printed receipt clearly showed vegetables added to the meal. Despite seeing it listed right on the ticket, the cook decided to make the order incorrectly, serving only meat, noodles, and rice with zero vegetables. Instead of simply asking the cashier to charge me for the missed item so I could get the correct food, they just handed out an incomplete order.
I spoke with the owner, Diane, to get a refund for the mix-up and ended up stuck waiting at the restaurant for over 40 minutes. Rather than resolving the issue, Diane was exceptionally rude and flat-out refused to grant a refund. To make matters worse, she openly threatened the cashier in front of customers, stating that any refund issued to me would be deducted directly out of the cashier's paycheck.
It is a completely hostile work environment for the employees and reflects terrible business practices. I deeply regret paying with cash, as it prevented me from filing a dispute with my bank. The situation escalated to the point where I had to call the police just to get an official report.
Please be aware of the kind of business this is before spending your money here. Poor food preparation, zero accountability, and unacceptable treatment of both customers and staff. read more