Ocean Eye is the Best! Katelyn (optician) is awesome. Very attentive and precise. The doctors here are very good at what they do and the staff is so friendly. Each of their offices are very clean and modern, with an Aloha twist. I wish all doctors offices I go to had waiting rooms with couches as soft as they have at Ocean Eye! TOP NOTCH BUSINESS. (The sweet tea is Tha Bomb!) (If you're a guy....don't bring sand to the beach, if ya know what I mean! These girls will make you grateful you can see so clearly!) read more

The location on Old trolley has a good Customer service, unfortunately they were not able to find the right lenses for me. I didn't like at all the location on downtown Summerville, very bad Customer service and they definitely didn't fix my problem. The prescription is not right for me, I need to see another doctor now read more

Would not recommend. Price gouging and talk of amazing warranty's that have no merit when needed. Make sure you get what they tell you in writing -- big mistake I made. read more

I've gone to them since 2018. Even wrote a 5 star review in 2022. Over the past 2 years the quality of service has gone down each year. This year is the final year. They used to greet you and get your thought the process in a friendly many, now they barely look at you, don't appear to have any historical records, and just speed through to get you out. Literally, the front desk person never looked at me while checking me in or out. Plus, the computer is angled so I could see her communication with another patient and that person's info. They're not properly stocked to do full contact exams (3rd year in a row). Now, they only have one contact specialist that has a very limited schedule at a location that is not central to Summerville at all unless you're in Carnes or Cane Bay. Again, 5 stars from 2018-2022, and it just continues to go down each year since. The cost of the service for the boutique experience used to make sense, but now there are too many options in Summerville. read more

Our family has been coming to Ocean Eye Optometry for over 10 years and has always had a positive experience. I just had an appointment where Emily, Hanna, Madison, and Dr. Smith took great care of me! They take the time to listen to patient needs and do so with a professional attitude! Thank you so much for everything! read more

Great customer service here! A good variety of glasses and lenses to choose from. My daughter is very picky, but she was able to find a pair of glasses she likes here. read more

I've been going here for years! Seems to have the latest tech advances plus the old school tests so you get a thorough exam. Very helpful and friendly staff. Never felt.like they were being pushy on selling lenses or frames.Will definitely continue to go here for.exams and glasses. read more

We have appreciated Ocean Eye in Summerville for years! Great doctors, friendly techs, comprehensive examination, easy contacts ordering and great selection of frames! Dr. Smith has an affable personality, and Kristy is patient and knowledgeable! read more

I called two weeks ago to check on the status of my daughter's glasses. I was told the Optometrist would call the laboratory and call me back. I didn't hear anything. I called Thursday 7/20/2023 3 times and waited on hold for 10 minutes- no answer no live person picked up nothing- all day. I emailed and am still waiting on a reply. I had Friday 7/21/23 off so I went directly to the Trolley Rd Office and was told the phones are down and they would reach out to the lab and let me know. It is 7/24/23 Monday, I have called and again, noone is picking up and I still haven't received the email response. After, we get her glasses, this is the last time we will go to Ocean Eye. read more

Friendly staff. In and out sooner than expected. Dr. Smith was efficient yet attentive.

Very very satisfied with our experience. Having a child with autism, it's often very hard to find doctors that are patient and understanding. Dr. Spearing was great! Super down to earth and she made our son feel comfortable. I do love that the staff tried everything to make him feel at ease. Small but nice selection of children's frames. I can definitely tell they are of higher quality so the prices seemed fair to me. Will def return for myself soon. read more

awesome service & very patient friendly. They went through many rounds of trials and prescriptions to get mine just right.

I have been going to this office for years. I have never had a bad experience. The staff is friendly, helpful, and knowledgeable. They also have a large selection of eyewear. I would highly recommend them for both adults and children. read more

I used to enjoy Ocean Eye as it is close to home, the staff friendly and the facilities are top notch. Recently I attempted to schedule an appointment for myself and my daughter for her first vision appointment. First, the person on the phone stated my benefits did not become effective for another 3 weeks, which was blatantly false, but I still agreed to an appointment as I know it is sometimes difficult to get a timely appointment. After a couple of days, I received a call asking me to reschedule to an earlier time on the same day. While this was inconvenient for me due to school times, I agreed to the time change. After another couple of days passed, I received another call from Ocean Eye asking me to move the appointments another two hours earlier. At this point, I brought up the fact this was the second time they asked me to change the time, and of course the woman on the phone showed no record of this. Since they didn't seem to care about my time, I simply told her to please cancel my appointments and I'd seek my vision needs elsewhere. For their sake I hope they get their act together and treating their patients right, but I'll be moving on to another eye doctor. read more

Ocean Eye is the only optometrist I trust. My whole family goes to any of their trusted offices!

Worst experience trying to purchase glasses ever! The assistants and Dr. were fine but the person supposed to help with the actual purchase and actually fit you with glasses was horrible. First time I've ever felt compelled to leave a bad commentary for a business. read more

The staff greats you upon entering "Aloha", which all ways throws me off, but I get it. They are friendly and helpful. I appreciate the doctors and their professional manner with me personally and my older children. On one occasion they were able to fix my husband's glasses on the spot and another had to send them off for repair. Both times were handled as promised. They have a wonderful assortment of eye glasses to choose from and are helpful as I chose mine. It is nice to have a neighborhood eye doctor. read more

Went to the Carnes crossroads location. I had a great experience. The office is new, clean and set up very nicely. The staff was super nice and very helpful! The frames are on the higher end, but the quality is worth it. read more

I made an appointment with them. It was easy and painless. Went to my appointment saw the assistant in the room. She did all the normal testing and help me pick out contacts. Doctor came in and did the eye exam and go over my contacts. After all of that he gave me a trial pair and told me that I can keep them until my contacts came in within the week and they will call me once received. I go to the counter to pay. The receptionist stated that it will be $10 copay and $85 for my contacts. Fast forward almost 3 weeks later I called them today about my contacts coming in. They told me my prescription is not finalized and that I only paid for my copay and the contact exam. Thing is I only ever pay $10 every time I go to the eye doc for any exam. They are refusing to finalize my prescription because they are saying I never paid for my contacts. I paid for them 100% and even the receptionist told me so. I don't know what is going on with this office but I would not recommend them. read more

I have been a patient at Ocean Eye Optometry 2009 or 2010 and over those 10 years of eye exams with related contacts and glasses I can't recall one negative interaction in person, by phone or electronic communication! That my friend is consistency and it has been sustained while Ocean Eye went from 1 to 3 locations. I am a well satisfied patient along with my wife and daughter and recommend them highly. K. Wright read more

Made an appointment for my child first thing Monday morning. The staff is very kind, office is clean, and the doctor we saw was very good with my child. That's where the positives stop. This was the worst experience in an optometrist office I've ever had. I have been in glasses and contacts my entire life so I have a some experience. They REQUIRE your eyes to be dilated for a more comprehensive exam. I completely agree. I informed the receptionist that my kid was going to school after the appointment and would not be able to see at school with the standard dilation. But, if you pay an additional $35, they can take pictures of the back of your eyes with no side effects. $35? Really? Instead of priding yourself on providing the most beneficial, comfortable experience for your patients, you charge them MORE money? I have been to other offices that had the same technology (and more) that was complementary. I paid the money, but was still confused. My daughters vision changed very slightly. I just wanted to change out the lenses in my daughters glasses because she loves her frames. After speaking to the staff member in their fitting department, I find out that you can spend well over $200 for their standard lenses, over $300 for their more superior lenses, or buy the lenses and a new pair of frames totaling out to around $450. I've never spent that much on glasses and contacts combined!!! So, I ask if I can just have her prescription so I can find something a little more cost effective. I was informed that I can have her prescription, but it will be incomplete. See, in order to get lenses from someplace else, they need another measurement that's not included in the prescription they provide. But, for another $25, they will take that measurement for you. (Btw, this measurement took all of 30 seconds to take. Wasn't time consuming) What?? Isn't that why I'm there in the first place?? It would be like me going to see my medical doctor and getting a medication prescription. But, if you want me to include the directions on how to take it, that'll be another $25. I paid the $25 and got the hell out of there before I was charged to sit in a chair or breathe their oxygen. Needless to say, I got their version of the more superior lenses with the warranty for $70 at a different location. This place is just a greedy money pit. Please please go anywhere else. They claim that they care about their patients. What they don't say is that they care only if you have tons of money to drop. Never, ever Update: if you go to a optometry office in a retail chain store, they will measure the pupillary distance for free. I shared my story with another optometrist and he was in disbelief that someone would charge these outrages prices. read more

I was given the wrong prescription, had glasses made elsewhere trusting Ocean Eye, glasses were unusable. Had eyes "rechecked" and script changed. Told there was nothing they could do about glasses made to the wrong script that they provided me. Will never go back. read more

The staff is friendly and helpful. The building was immaculate. They have a good selection of frames for adults but not as much for kids. I went back today to have an adjustment done on my sons frames and the optician was very polite and fixed the glasses nicely. I would give 5 stars if they had a better selection of kids frames considering they advertise as specializing on kids. read more

The best in the Charleston area. Absolutely love them for me and my 9 year old son. Great for optometry and great prices on glasses!! We recommend them to everyone. They have 3 locations around the tri county area for convenience. read more

Great atmosphere, friendly knowledgeable staff and I love how I have the option of not having my eyes dilated. They have a great selection of eye glasses and sunglasses. I have a petite face and it's so hard to find frames. I love that they carry some brands that offer petite sizes. read more

Wonderful atmosphere and wonderful people! I loved the friendliness of the staff and their willingness to help me as a first time customer. The doctor I saw was also very kind and knowledgeable. They even gave me chocolate as I was leaving! 10/10 would recommend! I could not say enough good about this place. read more

Dr. Flores and her staff on both the exam and glasses side are the absolute best! I've been coming here for years and have never had a bad experience or final product. Everyone is so friendly and give prompt service. They offer many options for lenses as well. Highly recommend! read more

I have called this place 2 times trying to speak to a live person to make an appointment. First time no answer, no way to leave message. Tried again a few days later and receptionist was rude and completely unhelpful in trying to book appointment. Very gladly taking my business elsewhere. read more

I have been going to Ocean Eyes for years now and love the service. The staff is always friendly and helpful. I highly recommend them!

Best eye doctor ever. Staff is super friendly, clean office and appointments are fast and efficient. Good job!

My first visit went fine. Bit after that it's been an entirely downhill experience with this company. First they refused to have the bifocal part of the lens moved to where I wanted it to be because it's a non standard placement (lower on the lens and to the middle of each lens) despite having always had this done by other providers. Then my glasses came in without the transitions lenses or anti reflective coatings. So I was forced to wait an additional 2 weeks for the lenses to be replaced. I was then shuffled off to another doctor because they were unable to do the testing required for glaucoma. Today broke the camel's back. I called because the specialist THEY referred me to gave me updated lens prescriptions but because of the specialty (strabismus), they did not do the pupilary distance. So I called them this morning to get my pupilary distance measurement and they refused to tell me. Stating that it was an "in house measurement and not part of [my] prescription", even though glasses cannot be made without that number. These people do not care about their patients eye health. They care about their bottom line and making their money by forcing you to only buy glasses from them. So I contacted my old ophthalmologist from several years ago...and guess what...even after not being an active patient of theirs for several years due to moving out of state, they happily provided me with that number. These people care nothing for their patients. read more

Great team of people. They have taken care of my family since we moved to Summerville and couldn't be happier with the service we received.

Had a great experience here. Friendly staff, speedy exam, and reasonably priced. If you're looking for a new eye doctor, I would highly recommend them. read more

The staff is friendly and helpful. The atmosphere is very relaxing. (It's a bonus if you like island/reggae music). The assistants and the doctors ensure all of your questions are answered. There selection of frames is good, not great. That is the only reason for 4 stars, not 5. I like that they offer discounts on a year's supply of contacts. They offer pediatric eye care on Fridays and they are awesome with kids. They get a treat at the end. read more

Was visiting from out of town and needed a new nose piece. They replaced both in 5 minutes no charge. Great service for a non paying customer Thanks! read more

The scheduling process and office experience was great. and the Trident office is easy to find. However, it took a week to get in touch with someone to actually order contacts and the contacts took a week to arrive. read more

The staff is very friendly and professional. Short wait time. Comfortable environment. Listens and willingness to make you feel welcomed.

Above and beyond customer service!!! I walked into the North Charleston location and was greeted immediately. A sincere and warm receptionist asked me if I wanted anything to drink while waiting, I was called back right on time. The doctor and intern were very knowledgeable (despite how young they look I felt like i could be her mom!!) and really listened to what I had to say, and needed. When choosing my frames the tech was fun and so very helpful. I recommend Ocean Eye to everyone I know!! Love them! read more

Stay away! There are major problems with how this practice is run. It was O.K. when we first moved here several years ago, but not anymore. It has gotten so large that the doctors don't even know about the problems that exist. When looking for an eyecare provider/practice, run in the opposite direction from this place. read more

I have been coming here for over six years. Love the location, not far from where I live. Love that the text you letting you know you have an appointment weeks in advance and the day before. The staff is friendly and attentive. read more