No one wants to read a negative wedding venue review, and overall, our wedding day was wonderful. I…read moreunderstand that we were a difficult couple, especially due to all the restrictions with COVID guidelines. But I was hoping for a little more than we got, especially from the staff.
The venue itself is beautiful. I knew as soon as we walked in that my (then) fiancee would love the place and that we were done looking at venues. The high ceilings, chandeliers, brick and hardwood... the whole aesthetic was amazing. The catering staff (the catering company owns the venue, so if you want to get married at The Estate, you have to hire Jay's Catering) was really good, and they worked with us to individually package to-go meals for our guests since we couldn't in good conscience have all of our guests eating together.
Now for the difficulties. As I said before, our wedding was during COVID-19, so we dealt with a number of restrictions. We were also a difficult couple to deal with because we had to keep changing plans as the government placed greater restrictions and/or eased restrictions. We needed to be talking to the venue and catering coordinators quite a bit, as we increased and decreased guest counts and talked through all the different precautions that needed to be made. Toward the beginning of our working with them, both coordinators (Jeanne and Sierra) were very communicative and prompt, but as time wore on (and our wedding day grew closer) we were having more and more difficulty getting a hold of them. There was a point fairly early on where we realized that if I (the groom) called or emailed, I would get a terse, sometimes unhelpful response in a day or three. However, if my fiancee (the bride) called or emailed, she would get a prompt response that answered all of her questions thoroughly. As a groom who wanted to be involved in our wedding process, it was particularly irritating to be sidelined like this.
The sound system wasn't what I was expecting. I help out from time to time with audio at church, so I'm used to working with venue sound systems. The Estate's sound system was set up more like a home theater. There were a few inputs, but everything was running through a central receiver rather than through a sound board. Normally this wouldn't have been a problem, but since it was COVID season, we were livestreaming the ceremony. Their system was incapable of handling that complication, so we ended up paying the livestream company an additional fee to bring in their own sound equipment so that we could have sound for both the in person attendees as well as the livestream viewers.
There's a small parking lot in the back that is shared by some nearby vendors, and we were told that we'd have the whole lot (about 35 spaces) for our guests to use. When we arrived on the morning of our wedding, we were told that we were able to use about 8 spaces because the venue coordinator hadn't reserved the parking lot.
We were also supposed to have a curtain that divided the main room so that the bride wouldn't be seen too early. That curtain was nowhere to be seen. After a lot of running around and numerous phone calls, our wedding coordinator discovered that the curtain had been used at a different venue the previous day (the catering company owns multiple venues) and wasn't returned. Our coordinator was able to find a spare curtain that was much smaller, but got the job done, but the whole situation left us feeling rather disappointed.
So all in all, we were happy with the way things ended up looking, but there were several little things that added up to a large amount of unnecessary frustration.