Caution! This company has an expired license and does not pay their subs! This leaves you the homeowner at risk.

Pictures will be added shortly!! Caution!!! This company came recommended by Floor &Decor in Santa Ana where we purchased our entire house of flooring and tile for our kids bathroom. They did an absolutely amateur job!! For the amount of money we paid them which was almost $20,000 we are beyond disappointed in their quality of work. Here are some of my main issues: 1. The 24" ceramic tile that was installed in our entire downstairs is uneven. There are high spots all over the place. 2. The grout they used came out in numerous places between the tiles almost immediately. 3. They didn't tile under our refrigerator all the way back to the wall causing it to sit uneven. We had to pull the fridge out and find it. We had them come cack out to finish it. Even after this they didn't add a couple little tile pieces along the wall. I'm assuming it was to much work to fit it in the edges. The edge of the tiles along back wall were not grouted. 4. There are a couple of the tiles that were chipped during install or were already chipped and installed anyway. We had plenty of extra tiles so there was absolutely no need to use broken tiles. 5. In several spots along the wall area they didn't put tile close enough to the wall. They kept saying the baseboard would cover it. It does NOT! So there is a gap between the tile and the baseboards in several spots. 6. We paid them to seal the grout after install. I purchased several bottles of this expensive sealer they requested. I think they were around $60 a bottle. I was not home the day they supposedly did this so I assumed it was done. They took both bottles with them and an extra bottle I had in the garage I bought for our master bathroom that I was going to use. They denied taking the extra bottle from the garage. They also said that they used both full bottles on our grout. There is absolutely no way they sealed any of it. We dropped a little water on the grout and it didn't bead up at all. It just soaked right in. They scammed us big time. 7. The crown molding they installed all downstairs has come apart at nearly every seam. I purchased the molding per the amount they told me and went and picked it up. They didn't get the amount right so I had to go back two additional times to get more. In the tiny powder room downstairs along one of the walls they used two cut pieces and spliced it together rather than using a full piece. It looks tacky. 8. The baseboards they installed weren't nailed to the walls securely and has pulled away from the walls in most of the rooms. 9. The bamboo wood flooring we chose for the stairs and all upstairs was not installed per manufacturer specifics. 10. On the stairs they glued the pieces down on the landing and treads. They used so much glue it seeped out of every joint. They wiped most of it off but left a lot of residue that discolored the finish on the wood, turning it dull and yellowed. 11. The boxes of wood flooring were picked up the morning of installation and not allowed to acclimate to the house for a couple of days per instructions from the manufacturer. It was picked up from store and installed within an hour. 12. The wood planks used in all the bedrooms, office, hallways, and bonus room were supposed to be glued or nailed to the subfloor per instructions from the manufacturer. It was clearly written on the box. They were instead pushed together tongue and groove as a floating floor. The planks are not click and lock style. So the planks shift, expand, contract, and have separated at the seams all over the place. In several areas you can see down to the subfloor underneath. 13. In my office around the edges there is a large gap between wood and the baseboard where you can see the subfloor. 14. In front of the kids bathroom the wood is so tight between the hallway boards that it is compromised and has a loud squeak every time you enter the bathroom. They came out and looked at it after about 10 phone calls and numerous emails. They suggested to put talcum powder in the joints to cushion it and over time it will settle out. 15. After a year of living with the sleek we had to cut away part of the drywall along the edge to give it some wiggle room and it settled out. 16. The wood planks were installed so tightly around the bedroom door frames that the planks buckled. I feel like we got the total bait and switch with this company. We were told a lot of things and what we got was subpar workmanship! This was supposed to be our dream house and in every room there are issues because of them! I'm so disappointed!! Customers BEWARE!!!!!!! read more

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We worked with Susan from OC Installs (found on the reference sheet at Floor & Décor) to replace the flooring throughout our 2,000 square foot home. She was with us every step of the way, guiding us through the process of picking materials, installation options, and finishing touches. Susan took us to several tile stores and ultimately helped us choose the right product. Her recommendations were spot on; she has a great eye for design, which made the decision that much easier. We ended up choosing a great, high quality light colored wood look porcelain tile from Euro West in Orange. Susan had so much confidence in the product and her team that she recommended we use 1/8th inch spacing with a staggered design. Most contractors will not offer this narrow of a spacing because it is very labor intensive and difficult to get right. However her team had no problem doing so and we couldn't have been more thrilled with the outcome. Susan also recommended and did a great job with installing the Schluter trim for the stairs and edges. Additionally, she was receptive of using the grout compound we wanted to use. OC Installs removed existing carpeting, engineered wood, and tile flooring as well as baseboards and built-in closets and vanities to prep for the tile install. They leveled uneven flooring, laid down backer board where required and made the flooring flow without any disruptions. Part way through the remodel process, Susan recommended we paint the inside of the house since we were already considering it. She assured us that this would have minimal impact to schedule and she would be able to get us a reasonable price through her painter. We agreed since it was easier to get everything done in one shot and we needed to repaint a few areas where built-ins were removed. Susan expedited the tile installation so her painters could repaint the entire house within the original estimate. She was able to complete all work (plus additional items we asked her to do along the way) ahead of schedule so we were able to move in as expected. The entire remodel took only 10 days! Susan was a great contractor with excellent communication skills; she always responded to our texts, emails, and phone calls. Her diligence and attention to detail ensured the success of our remodel. She was on site every day to monitor progress along with her brother, Mo, and foreman Sean. Not only did they finish the project to our high standards, but they also finished early! We will definitely be calling her in the future for our next project. I've attached a few before/after pictures or the remodel. read more

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I was just told that their business license or contractor license is no longer valid.

We could not have been happier with the OC Installs team. They came highly recommended by a co-worker and delivered as promised. Susan and Mo were always available and very responsive to any questions I had. I remodeled the master bathroom and the kid's bathroom. As a single mom, this was the first home project that I had undertaken by myself. The team walked me thru the entire process and were very patient with all my questions. They worked around my schedule, took time after hours and on weekends to visit several stores, that helped me get the right products. I changed my mind a couple of times and they worked with me thru it all. Susan really helped in the design process and helped me stay within my budget. Mo overlooked the entire process and even helped with other small issues in the house. Thank You! Thank You! I will definitely be calling this team in the future for my kitchen. read more

We moved into a house that needed to be completely renovated. This was an overwhelming task, but Susan and Mo were very helpful in making the process as painless as possible. While we knew what needed to be replaced, we were not sure about the types of materials, colors, textures, etc.. We ended up using all of Susan's suggestions and I'm glad we did. She definitely has an eye for picking the right materials. We replaced the entire downstairs flooring with Traventine tiles, stairs with laminate with hardwood edges, and upstairs with textured high quality laminate. They installed 6" baseboards throughout the house; crowm molding in 2 rooms; stones around two fireplaces; whole new kitchen, including cabinets, granite counter tops, very unique back splash; replaced all doors; painted all interior walls; drywalled and painted the garage; redid 2 bathrooms; redesigned the master bathroom (moved toilet, added an oversize shower with glass doors, increased the size of closet). They even replaced our windows and added shutters; replaced old stair walls with beautiful staircase. While this was a big project and took some time to finish, Susan and Mo kept us informed and helped us solve some of the issues that we came across. Overall we had a wonderful experience. read more

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They did a great job installing travertine tile in both bathrooms. Rudy was terrific to work with and I plan on using them again in the near future for a couple other projects. read more

Beware...Got their name from Floor & Decor but was warned that they didn't know the quality of work of this company. After the bid and purchasing the flooring the workers came to install the laminate. Untrained workers showed up. I asked them why they were crunching up newspaper and putting it under the laminate. The worker assured me this is how they do it. Seemed odd to me. The floor developed a bend in it as they did not level the floor with professional product. I am now in the process of redoing my floors. I also waited months to get the finishing touches with moulding as they were to busy. I only saw Susan once. She came out and said how beautiful it was. She was leaving and she took 6 boxes of laminate and said she would return it for me for a credit. I never got the credit. I called and talked with her several times. She denied taking the laminate in her car but promised she would get me the refund. She never did even after several calls. So OC Installs cost me a lot of money. I am reinstalling my floors with a new contractor. I hope this review will help you find a qualified installer and save you the money and the frustration. It has been about 4 years now and like most people we don't have the time to chase these idiots around. You will get the runaround and an amateur job that will need to be redone. read more

I found OC Installs from Floor and Décor in Fullerton. We were in a tight bind on timing and needed our bathroom tile completed within one week. When I read the other reviews on Yelp, I was concerned. I talked with both Rudy and Susan and was satisfied with their response to all of the issues raised. There are two sides to every story and somewhere in the middle is the truth. Susan offered to take me to as many references as I desired so I would be comfortable with the quality of their work. Rudy was very upfront on what he could do and what he could not. He never made promises, he explained the process and what steps had to occur for us to meet our timeline. The quote we received from OC Installs was reasonable to other quotes we had obtained. We decided to go with OC Installs because of the communication with Rudy. We were able to discuss issues with a professional honest manner, and I appreciated Rudy not making promises and being upfront on how the process worked with Floor and Décor. We were able to follow the process and Rudy was able to work us into the schedule to where he was able to start on Monday morning. The job was completed on Wednesday. The quality of work was exceptional. We had one issue as happens with any construction project. When I called Rudy, he was very responsive and willing to do what it took to make me satisfied. We worked together and were able to solve the issue to my satisfaction very quickly. I have had several neighbors and friends see the work and they have all asked for OC Installs information to do projects at their home. OC Installs is worth being considered for any home project you plan to do. I know we will use them again. read more

Mo and Susan and their crew did a phenomenal job in the remodeling of our store in San Clemente. They worked diligently and competently to complete the job on time. There were challenges like ANY construction job. They over came them and the result is now Missy's at 220 Avenida Del Mar! Come visit to see their handiwork. Mention them and we'll give you 10% off your purchase! read more

Awesome team of workers. They give a fair price for elaborate tile/installation work of any kind. Will definitely be calling them for my next projects. Thanks again OC Installs especially Gabino and Dylan! You guys rock! read more

Mo and his crew did a SUPERB job on my master bath. I only had an idea in my head for what I wanted my master bath to look like and Mo helped me make my dream come true! I was ecstatic to find out that the boys actually finished the job sooner than expected. I really could not have asked for a better shower job. I feel like I am in a Caribbean getaway with my new rainfall shower head. Great job OC Installs! Would highly recommend to others! read more

Wonderful experience! Had tile floors put into both upstairs bathrooms, new baseboards, new vanity. One of the rooms has very odd angles and a step. The work done by OC Installs looks fabulous! All of their people were professional, honest, helpful, and made a great effort to minimize disruption in our home. They put down drop clothes and coverings on our other floors and carpets to minimize tracking in dirt. They tidied up after themselves each day. I would highly recommend them. Have decided to also put in new countertops and backsplash in kitchen and will definitely go with OC Installs for the work. read more

I would never trust this company again. Voicemail box is always full and if you want to be charged for an extra slab of granite this is your company . Tile that was picked and purchased for every 6 there were 3 that had bmx track marks in the box. I had to pick up each tile and place it in my home as well as go thru each box because we could not trust these people. It Starts off as a wonderful working relationship but only to be fooled . It's really a shame , people do business this way . You KNOW what you did to us was wrong ! read more

Very trustworthy company. Gets your project done in a timely fashion with great quality work. Defiantly recommend for your next project!

We were super satisfied with the work. They got the job done super fast and left the house clean while working. Susan was with us every step of the way and helped us pick out the materials that we wanted to use. All of the workers are clean cut and super easy to communicate with. We are definitely going to recommend oc installs to family and friends. read more

Caution!! Would not recommend OC Installs to anyone! They frequently show up late or not at all on dates they are supposed to work. We spent over $10k with this company. If there was ever a problem with anything - it was not their fault. 1. When a shower fitting did not fit - they blamed a plumber who was not even working in the bathroom. 2. When there was damage to walls - we should have expected damage because it is part of construction. 3. Kitchen remodel - an entire extra slab of granite was purchased based upon their guidance. We were told extra granite is always purchased because people frequently change their kitchen plans and we might not be able to get the same kind of granite. I thought materials should be purchased according to the build plans. That cost us $1,500. 4. Unavailable to answer calls - Susan is working with "famous" or "rich" clients in LA. Much too busy to answer calls from current clients. It was nearly a full time job just keeping track of OC Installs and when they would get things done. You will hear from Susan at OC Installs "you are like family, trust me, we will take good care of you". Don't trust the next words you hear. read more