They are fraudulently charging and not communicating their pricing accuarelt …read more I signed up a month ago and my card was charged the wrong amount. I emailed and they corrected it and said the next month it would be the higher amount. Today, it was an even higher amount that originally quoted in the email. I asked to cancel and get a full refund and they refused because "credit surcharges are a common practice across many industries today, as they help cover the costs associated with payment processing and other operational expenses. As such, these surcharges are non-refundable. We understand that unexpected charges can be frustrating, and we appreciate your understanding." Nowhere in any paperwork or email was I told about a surcharge for a credit card. In my initial charge, there was not a surcharge for a credit card. I am not frustrated about the price. I am frustrated that TWICE I was charged more than I was supposed to be charged. This is NOT a good business practice.

Absolute horrible Customer Service!! Scratched my hood & top of my truck!! Worker admitted they did…read moreit Was given the run around for over 2 weeks and then finally told to fill out incident report!! Filled out a report only to be emailed the next day saying they weren't responsible and wouldn't be doing anything about it!! Try to support a local business and this is what you get!! Very Disappointing!! Told them i would be leaving a Bad review and their answer was Go Ahead I hope this serves as a Warning to anyone thinking of using this Car Wash

Not disclosing their carwash is broken before paying when oinly the left side brushes are working…read moreis highway robbery. Then they call you a liar for pointing it out, telling me it was impossible. The brushes on the right are not operating. It washes only the left side. Good news is it'll be fixed in 2-3 days, while you have to go elsewhere to get right side clean. And customer service is atrocious at best. Amershine owners are crooks and robbing people for the next 2-3 days, at least.

Don't go there unless you're looking for driver side washed only. They are ripping people off…read moretaking money for whole car washed and right side brushes are broken. Further more, their response was to come back and go thru a broken machine again? Horrible customer service on top of terrible wash jobs by broken equipment.

I normally don't vent publicly, but as a business owner myself, I believe in resolving issues…read morequickly and fairly. Unfortunately, my recent experience with Tommy's Car Wash on Hwy 165 in Monroe left me no choice but to speak up. I've been a loyal, paying member for roughly 7-8 months, possibly close to a year. I drive a practically brand-new vehicle, and one day after going through their wash, the rear windshield wiper blade and cap came off, bending the blade holder so it no longer functioned properly. I immediately reported the damage to management and requested original replacement parts. Their first response was, "We can't do OEM parts -- we'd have to order from Amazon." I declined and was told I could handle the repair myself and bring back the receipt for reimbursement. Since Monroe doesn't have a dealership for my type of vehicle, I drove 1 hour and 45 minutes to Jackson, MS, had it repaired at the dealership, and returned with my paid receipt. I expected a straightforward process. Instead, I was told the district manager needed to "look into it." Days later, when I came back expecting reimbursement, I was met with more delays and excuses. After months of loyalty, this has been both disheartening and disappointing. I have canceled my membership and will be contacting corporate to share my frustration with how this was handled. #upsetcustomer #tommyscarwash #monroe

I have a monthly pass for "The Works"... I chose Tommy's because they have a location in Monroe & W…read moreMonroe, Louisiana (where my family lives), and a couple in the Dallas area/Ft. Worth Metroplex whete I work (1 in Euless & 2 in Denton Park hat I know of)... So no matter where I'm at, if I need my truck washed; I can make it happen... To top it all off, if you purchase the monthly plan, you can use a Tommy's car wash multiple times in 1 day (whereas, others only allow a single wash per day)... Which is horrible, especially if you're vehicle is more than just a standard dirty... I left Tommy's for 1 month & never again.., Just wish they had the bug was stations with brushes to use before going through the entrance...

Car Wash West did a wonderful job! The staff was incredibly friendly, the service was fast, and my…read moretruck looks absolutely beautiful. Everything was done with care and attention to detail. I was in and out quickly, and the results exceeded my expectations. I will definitely be coming back and highly recommend them to anyone looking for great service and a great wash!

Great Car Wash and Oil Change.Great Car Wash and Oil Change.Great Car Wash and Oil Change.Great Car…read moreWash and Oil Change.Great Car Wash and Oil Change.

They started off well, but the service has gone down over the years. Everything from botched…read moreinspection stickers to failing to put all the car parts back in place (which ultimately caused me to get a new car).

My wife just had her car washed at this establishment and it was a big waste of $34.00. They did…read morenot clean rims, center console or the dash. They left the floor mats wet, but offered her a towel if she wanted to dry them herself, and didn't vacuum the rear cargo section of her SUV. Even the windshield was still dirty after the wash. She went inside to see exactly what she paid for and the lady clerk said they didn't do all those things listed above and that they didn't have anything else to discuss and walked off. I have noticed less cars getting washes there and now I know why. Guess there will be a new empty building for sale on US165 before long. So long Rocket Lube.

Love the car wash pass with unlimited washes!! This place is well kept. Friendly people, great…read moreprice,

After leaving West Monroe Take 5 and driving to Kentucky I realized something dragging under my…read morecar. My 2023 VW Atlas is quite low to the ground and that's probably why I didn't notice it sooner. After putting it on a lift, I realized that only 3 fasteners were left of the 14 originally. I'm now sure if they simply didn't reinstall them or left them loose, any way I hold this business responsible. I would have spoke directly to them however they won't answer and corporate customer service won't call back. After the $140 oil change now I've gotta buy a $160 part (plus screws) to replace the piece that drug on the highway for hundreds of miles. If Take 5 sees this and wants to pay for the repairs, I'll gladly remove this review.

Rudest employees ever. I witnessed an employee call a customer stupid under his breath where I…read morecould hear him. Then the same guy screamed at another customer who was a nurse in a black SUV. The tv was blaring so loud I walked over and turned it down to a normal level and the cashier actually confronted me about turning it down. The glare she gave me was priceless. Never again.

I've always enjoyed this place. They're super fast and don't bull**** you about things either…read more They're not the cheapest but I'll pay a few extra dollars for the service here. Any day.