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    Oakland Audio Visual Services

    4.3 (17 reviews)
    Closed 8:00 am - 5:30 pm

    Services - Oakland Audio Visual Services

    Audio video equipment rental

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    Review Highlights - Oakland Audio Visual Services

    Michael (in the planning) and Steve (in the execution) have been creative problem solvers from the jump.

    Mentioned in 5 reviews

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    Ace Entertainment

    Ace Entertainment

    (60 reviews)

    Great DJ, extremely poor customer service -- proceed with caution…read more We hired Ace Entertainment, owned by Rob, for our wedding at Nella Terra Cellars in May 2025. We booked him way in advance--February 2024, well over a year before our date--because his reviews consistently said he was a great DJ. And to be fair, on the day of the wedding, he truly was. He knows how to read a crowd, hype up a room, and handle a mic. However, the customer service experience was by far the worst out of every single vendor we hired, and that's where everything fell apart. 1. Communication Was Nearly Nonexistent After our initial call and making our first payment, Rob completely vanished. I reached out every couple of months with simple questions and updates, and he would leave me on read for months. The only time he ever replied was after receiving his next payment (we had split payments into three). Each time a payment went through, he responded... and then ghosted again. The only reason we finally heard back from him close to the wedding was because our wedding coordinator had to chase him down and tell him to contact us regarding playlists. Otherwise, I'm not sure he would have reached out at all. 2. Last-Minute Meeting... and He Forgot About It We finally got a call scheduled about two weeks before the wedding, and even then, he forgot about the meeting. We ended up calling him, and it was obvious he was busy doing something else and had no idea we had a scheduled call. He gave an excuse involving a family death, but considering this same ghosting behavior has been mentioned in reviews dating back to 2023, it's clearly a pattern--not a one-time situation. 3. Promised Items Were Missing Rob apologized and offered free LED light sticks and the hydro gun, which was a nice gesture. But then the Photo Booth had zero props, despite him stating that props would be provided. Guests noticed, and it definitely took away from the experience. 4. Only Vendor We Had Problems With Out of all our wedding vendors, Ace Entertainment was the ONLY one who caused stress, uncertainty, and headaches. Every other vendor--venue, catering, photography, florals, coordinator, transportation--was smooth and reliable. With Rob, it felt like we were doing all the work just to get minimal communication. He never reached out on his own. Not once. 5. Not Surprised He's No Longer on Preferred Vendor Lists We're a little nosy--and based on the venues we toured, Ace Entertainment is no longer on any of the preferred DJ lists. After our experience, it honestly makes sense. TL;DR Rob is a talented DJ and people at our wedding loved the music and energy he brought. But the customer service is extremely poor, communication is almost nonexistent, and it was a constant worry whether he would even show up or follow through. Great DJ. Terrible communication. Would think twice before hiring unless major changes are made to how the business is managed.

    My husband and I went with ACE Entertainment after hearing great things through word of mouth, and…read moreluckily they were on our venue's preferred vendor list. We're SO glad we chose them! Rob brought amazing energy and knew exactly how to read the room and keep the party going. Our guests are still talking about how fun the night was! We ended up upgrading our package to include a white dance floor with our initials monogrammed and it was totally worth it. It added such a nice touch and really elevated the whole vibe of the space. If you're looking for a DJ who knows how to throw a party and keep everyone on the dance floor, I definitely recommend ACE Entertainment

    Oakland Audio Visual Services - audiovisualequipmentrental - Updated May 2026

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