The quality of these cabinets are terrible. Not worth it. I've to have them out multiple times to fix the same problem. Which means they are not fixing the problem at all. They are just tweaking a few things to mask it. Their product is cheaply made. Do not recommend. read more

FULL REVIEW: https://docs.google.com/document/d/1BLqOAuFKfxPucXUM7yfnRD1ZSN1GGvS-HHugp8znmlA/edit?usp=sharing Subpar product and horrible customer service. We remodeled our home two years ago, spending over $100k on Oakcraft cabinets. First, they delivered the wrong color for our bathroom cabinets. Our contractor tried repainting them twice, but the paint chipped immediately. Eventually, he had to take them to the shop for a better finish. After the remodel, we faced issues with kitchen drawer guides. Multiple drawers wouldn't open without force, and despite attempts to fix it, it never worked properly. After multiple visits, the Oakcraft tech suggested we realign the guides ourselves, as necessary. When multiple drawers continued to malfunction, Oakcraft's response was inadequate, dismissive and condescending. Despite my complaints, they insisted the drawers were functioning within "acceptable standards." After numerous unreturned calls to their customer service, I finally spoke to a supervisor who dismissed my concerns. I would strongly advise against choosing Oakcraft for cabinets. Their products and customer service are far below expectations. read more

Terrible service. I spent $100,000 on cabinets with a new build. After 2 years ?Warranty runs out and youre on your own. Cabinet is splitting in the bathroom no stain repair service or suggestions. I called ans asked for service to fix these willing to pay and the lady who answered the phone said they don't provide any service after two years and the warranty has run out. I needed to go to the local home decorator in the area of Wickenburg who's an even bigger crook! read more

Not shocked to see so few stars. Wish we could have gone with another vendor for our new build but this is who Blandford uses for some unfortunate reason. It's a shame they choose to align themselves with a subpar cabinetry company that clearly cuts corners and doesn't care about the customer OR the quality of their product. We built our home brand new and it was over $1M. I was expecting an upgrade in the cabinetry from our last home which we bought used for less than 1/4 of that price. To my dismay, the cabinet quality was WORSE. In fact, it was more on par with that of manufactured home or even an RV home. No offense to manufactured homes or RV's either. But the quality of these cabinets belong in something $100k or less and that's about what you can buy with $100k these days. It really is that bad. We noticed extreme damage and flaws during several walkthroughs. Water damage underneath in the bathrooms. Drawers that were totally damaged, etc. We dealt with the flawed process in which OakCraft sends out their employees to "repair" specific things only during each visit and sad to say, they usually did it wrong the first time and it results in several more appointments to fix what should have been done correctly prior to move in. I'm talking incorrect crown molding installed above our butler pantry cabinets when we paid for the upgrade. Damaged drawers. Poor paint jobs. Cracked fronts. Nail holes all over the island and the toe kicks which they sloppily covered with a white putty at (one) of the repairs. That was a messy looking debris trap! The incorrect soft close hinges were installed in EVERY SINGLE cabinet upstairs AND downstairs. That was an upgrade we paid for too. Every single one was wrong. There were probably close to a hundred of those that had to be replaced. The inside of the cabinets were installed so haphazardly, the pieces look like they were shoved in and looked 20 years old before we even put our first dish inside. The customer service was a nightmare. The amount of no shows, reschedules, appointments that took all day and still to no end. The more I inspected the cabinets the more flaws I found. It was like opening Pandora's Box. Humberto was the only carpenter who worked for Oakcraft who did a great job with what he was given. He was pretty quick and thorough and the only reason why OakCraft gets 1 star at all. The quality of these cabinets are seriously lacking. Definitely made in China and ultimately, pieces of crap. It's honestly embarrassing how junky my cabinets are when our home cost us over $1M. read more

OakCraft Elegant Cabinetry - Chipped and cracking paint after only 1 year of living in a brand new home with brand new cabinets. Very poor quality. - Cabinetry Near Me - Peoria, Arizona

We love OakCraft! They always deliver on time & whenever I have a question or help our Rep Kim is alway there to Help. OakCraft is one of the few Higher end Cabinet Companies that was able to lower the lead times quickly & still provide a quality product. Ed Baney The Remodeling Firm, LLC read more

Horrible customer service. We closed escrow on our new home in August 2020. Complained about the poor workmanship and mismatched stain on all cabinets, After no showing to several appointments, they came yesterday and took all our doors away. We are dealing with Shea builders, their customer service is just as bad as the resources they use. How would you like to have a new home, 8 months old, worth $$$,$$$, and not have one cabinet door?? Do not expect quality work if it's coming from Oakcraft!!!! read more

Been in new house 3 years and the Oakcraft cabinetry is terrible. Door joints are coming apart, white color is discoloring, some places they are just plain cracking. Terrible workmanship and worse customer service. They had to replace several doors and poor quality cabinets at our one year mark. Asked for a touchup kit, for kick plates, and they said no. This is the vendor Pulte uses that they should say it all (majority of Pulte contracts do very poor work). The only bright spot will come when I replace them and have these cheep cabinets thrown into a dumpster. read more

How many times can one company mess up their own custom cabinets. They don't read work orders, they don't care about deadlines, they don't ship product carefully, they install hardware improperly, they break something on every delivery, and don't expect a quick repair. Months and months will go by with no compete cabinetry. Poorly managed company. read more

Just purchased our second David Weekley home and once again had no choice but to use Oakcraft so this is our second terrible experience with Oakcraft. This time we asked if someone from the management team would come take a look at our cabinets and they cancelled two meetings. It is very clear that this company has some serious problems. Detailing every problem would be very lengthy so just to get to the point - find an alternative to Oakcraft if possible. Unfortunately we didn't have that option through our David Weekley purchase but we would never purchase another home if we had to go with Oakcraft. read more

Run away from this company. They are terrible. We closed on our house over a year ago and our cabinets are still not what they should be for a new house. When we moved in they had about half of the doors on back order, because they were bowed, chipped or something wrong with them. We didn't get those for over 6 months. Every single drawer box needed to be replaced because somebody used the wrong tool to put on the drawer handles and they were all cracked. Over a month ago they finally replaced the kitchen ones, but forgot the bathroom ones. We have now had two appointments , where they have forgotten to show up to replace the bathroom ones and the parts are sitting outside. This does not make any sense. A lot of the staining/painting looks splotchy and they need to do touch ups. I would not use this company but Toll Brothers( the builder) did. NEVER AGAIN read more

I'm sorry for my delay in updating my review but I wanted to post an update that the local dealer Kitchen Concepts did make adjustments to satisfy our concerns. Thank you! read more

Purchased an entire kitchen set two years ago. 9 months after install 18 doors needed to be replaced because the paint started peeling off and The boxes started to crack from around the tile. About 12 months after the new doors were installed, we started having the same issue. Now we are past our two year warranty. Pretty much decided to replace my cabinets within five years. Very disappointed with how bad the cabinets look. Several people are shocked with how bad the cabinets are holding up and people with ikea cabinets have less issues than us!!!! Update. It has been 5 more months and like I guessed cabinets have gotten worse. Here is another example I just noticed read more

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Terrible cabinets and very poor customer service. I had my kitchen remodeled with Oakcraft cabinetry 2 years ago, the cabinets were never right from the beginning: warped doors, sawdust that was painted over, slipped panels. They repeatedly sent out replacement parts with poorer quality than the items that were being replaced. The company has been contacted numerous times and ignores requests for help. Choose any other brand. read more

OakCraft is an amazing company with amazing customer service. I am a steady customer of theirs and will continue to sell their products to my clients. read more

Just avoid at all costs. Blown away how cheap these are. Even more blown away that TruMark would use this company, especially with how much we just paid for our home read more

Oakcraft is truly a quality company that you can count on. We've completed many projects with their cabinetry over the years and we couldn't have done it without them. Their team is very knowledgeable, responsive, and always striving to do better. We would highly recommend Oakcraft Cabinetry for all your cabinetry needs. read more

Worst product EVER! Bought a Toll Brothers home in the meadows in NW Peoria (800k and above price range) The worst product and the worst installers ever! Employees have appointments and don't show up. Management makes excuse after excuse! They show up with replacement doors that are more warped than the last ones! DO NOT BUY these cabinets! Toll Brothers needs to find a new reputable cabinet company! read more

We went with a grey painted shaker cabinet and they really looked great. After about a year I noticed the paint doesn't hold up, it chips and scratches easily. We've had a couple doors replaced because there were warped. The drawers don't stay closed (so annoying!) even after having a technician come out to tighten them (knew it wouldn't work anyway). You really have to baby these cabinets and that doesn't work well for our family because we have young kids. Really trying to love this product but I just can't seem to get there. read more

OakCraft Elegant Cabinetry - Cabinets - Cabinetry Near Me - Peoria, Arizona

We had a house built by Toll Brothers in Phoenix, AZ and Oakcraft supplied the cabinets. We've been living in the house for 1 year and all that time, had either missing or mismatched cabinet doors in the kitchen. They've come out a few times with the wrong parts and then they disappear for a while. Given they can't seem to install 2 cabinet doors in the right color in the span of 12 months, I'll never work with them again. Avoid at all costs. read more

I purchased a Toll Brothers home in North Scottsdale and have had the worst possible customer service from the supplier of cabinets - Oakcraft. They have been unresponsive when they are supposed to show up for warranty work. This has happened several times since I purchased the house in July 2021. Again today I waited for the 4 hour window for service and no one showed up or called. It was confirmed yesterday that they would arrive. I called their office and got bounced to 3 different voicemails and no response back yet. Obviously there is no customer service at this company. Do not use if you have a choice! Their quality is fair for mass produced cabinets. read more

Purchased upgraded cabinets from Oakcraft for my Toll Brothers house. Way over priced for complete junk cabinets. Before I moved into my house in Oct. 2020 crown molding was broke & Oak Craft employees glued it together so poorly. They installed wrong crown molding in my laundry room. It's some cheap molding instead of my over priced crown molding I paid for. I have been in my house for 8 months now with broken & wrong crown molding. I have cabinets that are chipped & broken since Oct. 2020 & they keep coming out & say they will put it on order. It's been 8 months!!! The customer service is horrible & the product is cheap. I wish somebody would step up & correct this read more

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If I could give 0 stars I would! Run as far away from this company as possible! They installed cabinets and forgot the shelves. Eight weeks later I still have no shelves the customer representative Erica will not return phone calls and their manager simply does not want to hear that there are any issues. This is the simplest fix yet they are incapable of managing their issues. read more

From start to finish - a great experience. From the owner, to the designer, to the installation. A perfect experience! I am so happy with the design of the cabinets and the quality is above the competition! Thank you so much for all your help and for making this a wonderful experience. We are so happy with our new kitchen! read more

Toll Brothers uses this company. We went with them, paid extra, and the quality and service was so terrible we are having to pay extra to hire another company to redo their work. Their leadership even came and looked at our home and agreed. Definitely don't use them for panel ready appliances. They don't have the expertise. read more

I work for my families remodeling company, Mariano & Co LLC. We specialize in kitchen and bathroom remodels in the East Valley and we became an Oak Craft dealer in January 2019. Ever since our initial walk through at the factory with Charles Bearman & Kim Evans, we have been thoroughly impressed with Oak Craft. The processes and procedures they have in place were impressive enough, but Charles & Kim have been extremely helpful and ALWAYS answer the phone when we need help. We are honored to be an Oak Craft dealer and thankful to be partnered with them. Thank you, Oak Craft, for all you do! read more

We have a David Weekley home in Victory Verrado that we closed on in Nov 2021. Many things wrong with cabinets that was pointed out at walk through. Most are still unresolved. I cannot recommend doing business with this company. read more

I live in Reno, NV. After a dispute with its local dealer, I approached OakCraft under the terms of the warranty. A number of the cabinet doors contain burrs. According to the seller, the cabinets are fine and the defects very minor. According to the general contractor, the defects are not minor and the doors need to be replaced. I contacted OakCraft and sent a number of photographs. I asked it to contact me. I don't know if it will. I got an email from the dealer which stated "Oakcraft is not going to respond." At a minimum, I feel I should get some official correspondence from the manufacturer in the event of a customer complaint. It is my opinion that the OakCraft warranty creates a incentive for its dealers not to find any defect. According to an OakCraft statement, "First an OakCraft dealer has to determine there is a defect, submit the warranty claim, and then the "dealer would be [financially] responsible for receiving and installing the warranty items. (See http://www.bbb.org/phoenix/business-reviews/cabinet-manufacturer/oakcraft-elegant-cabinetry-in-scottsdale-az-34000456/complaints/) If the dealer denies there is a warranty claim, then it would not be financially for receiving and installing the blemished doors. Added July 15 2016: I now have questions about the quality of OakCraft's products. A number of my doors have a slight imperfection called a "bark pockets. According to Wikipedia, "Bark pockets are patches or inclusions of bark partially or fully embedded in the wood of a tree. They can also be used as biomonitors. Bark pockets are considered a nuisance in the lumber industry because they are considered a defect, and lower the grade of the wood." It is the lower the grade of the wood that I want to address here. I have a number of these "bark pockets" on a number of these doors. OakCraft, in its website claims to "delivers a full range of quality products that cater to to all of your needs including . . ." According to Hardwood Plywood Grading Guide (2015 Edition), availalbe through the Columbia Forest Product web site, http://www.columbiaforestproducts.com/library/reference-guides/grading-guide/page 25,, you are not supposed to see "bark pockets" in either Grade A veneer in the Maple or Oak family. You can see them in Grade B and below. Similarily The Illustrated Guide to American Hardwood Lumber Grades, available on-line at http://www.esf.edu/wus/documents/IllustratedGradingGuide.pdf states that the National Hardwood Lumber Association "do[es] do not allow . . . [bark pocket] in the clear cuttings for all grades and they are therefore considered defects." Added August 24, 2016 Finally heard from OakCraft. According to Debra Ryan, Director of Resource Management: Because OakCraft is a manufacturer of cabinets, we do not deal directly with the public. All orders must go through an approved dealer. It is the dealer's responsibility to measure, design, order appropriate cabinetry, as well as any hardware that is used. When receiving the product, it is also the responsibility of the dealer to inspect the pieces before signing for and accepting the delivery. As far as the grade of veneer used on your cabinetry, OakCraft uses a "Grade A" veneer on all cabinet faces and backs. Variations in texture and color are a natural characteristic of the wood. The only product that OakCraft offers that allows for control of visual aesthetics is a synthetic melamine wrap. After researching your order, it has been determined that your order was processed as ordered by the dealer. You would need to continue to seek any altercations through the dealer you used. -------------------------- Added August 25, 2015 This morning I had a lovely conversation with Debra Ryan, OakCraft Director of Resource Management. She explained OakCraft's position on my concerns one the bark pockets, and while I disagree with her, I now understand where OakCraft is coming from. She also explained how OakCraft builds its product. Accordingly I am raising my star review from one to three. Later we communicated by email and we discussed how I could resolve my other problems. She told me that my General Contractor could contact another distributor to order replacement cabinets and that it was possible to order replacement doors. While dealing with OakCraft and most manufacturers is hard, once I got ahold of the correct person, OakCraft started to go that extra mile and work with me. This is a rare occurrence with most companies. I still not happy with its policy that ALL warranty claims must go through the dealer, OakCraft through its action today, deserves much more praise than condemnation. And for that I am raising my star review from three to four. read more

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My husband and I purchased a home in the Windgate Ranch neighborhood in Scottsdale, AZ in early 2020. Our home was built in 2018 and the entire home came equipped with Oakcraft Cabinets. Shortly after moving into our home, I reached out to our builder (Toll Brothers) regarding concerns I was having relating to the condition of the cabinets. Since the 1 year warranty had lapsed and we were not the original homeowners, were were told to address our concerns with Oakcraft directly. On almost every cabinet in the home, there is significant peeling and chipping that is occurring and it is evident the cabinets were not primed. I also had a local contractor in Scottsdale come out to the home to assess the situation, and he confirmed they were not primed. I then reached out to Oakcraft and spoke with Gaylene in customer service. Gaylene stated she would look into the issue and call me back. After a week had passed and Gaylene failed to return my phone call, I reached out again. Gaylene, once again, stated she would look into it and call me back. Gaylene called me back the following day and stated they would open a customer service order. Gaylene responded a week later via email with the following... "Below is the response I received from our warranty team. They warranty is non transferrable." No one from Oakcraft assessed the condition of the cabinets or requested pictures, prior to denying my request. Not only does Oakcraft have poor customer service, but their product quality and workmanship is absolutely horrendous. Oakcraft has stated that if I would like their team to assess, I would have to open a billable work order. This is not acceptable for cabinets that are 2 years old, when it is evident their company did not properly prime. Additionally, if you search "Oakcraft" online this same issue has been reported multiple times. This company should not be allowed to continue to operate, as they are producing defective products and refusing to either acknowledge or fix. I will continue to escalate my concerns. read more

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Yeah good luck trying to reach a person in management at this place, Erica from Human Resources acts as a gatekeeper and won't let you get through to anyone. Their product is cheap and generic, do not order product from this company you will thank me later. ( There's no option for zero stars?) read more

It seams that this company bear no responsibility for the poor workmanship that thier very expentive cabinet cost. They never return a call or answer any question about thier cabinets. You can call or ROC Registrar of Contractors to make a complaint because the are not a license contractor in the state of Arizona. I have been waiting over 5 months just to get a call back. read more

If we could give this company a negative star they richly deserve it. We have lived in our new home with Oakcraft cabinets for over a year and they are still not right. One particular cabinet door they have replaced 3 times, with a three week delay each time they try and make it again. and it is still not right. The builder has recently fired Oakcraft and is now using a new one. We are stuck with Oakcraft. Do not walk, but run away from this company. Product is shoddy and customer support is nonexistant. read more

Such an amazing company with true craftsmanship in cabinetry. Can't wait to see what the future holds as Oakcraft continues to grow.

The absolute worst vendor I have had the displeasure to use and their subpar cabinets and extremely bad customer service was not cheap. I will forever tell my horror story about this company to all that will listen. I am so glad my clients that do remodels have listened so others won't live with their poor quality work. read more

If I could give zero stars I would, we moved into a 2 year old toll brothers home in Scottsdale. A number of cabinets have cracking and peeling paint, and oak craft will not fix because we are not the original owners. Every single one of my neighbors has had the same issues mentioned as others here and all have had multiple doors repainted due to poor quality paint and no primer used. Customer service is completely unhelpful as well. read more

I am not sure if this location of Oakcraft is responsible for the issues with my cabinetry, and if not perhaps they can get my complaint to the right place. After building my beautiful retirement home here in AZ, I am so disappointed in my cabinetry. In addition to nails coming through an end cabinet and other cosmetic issues, a couple of kitchen doors split and had to be replaced. When the replacement doors came the installer drilled the hole for the hardware in the wrong place, did a bad patch and didn't mention it to me. At the same time, he neglected to install the second door hinge properly leaving the top hinge completely without screws - left them on a shelf! A third door was made but neither the finish or the stain matched. Yesterday another door was supposed to be installed but no one showed up for the appointment. This morning I learned from my builder the new door is delayed again because they over sanded it. My builder is dealing with this issue, but in the end it's MY home and MY investment. NOT HAPPY or impressed with Oakcraft. read more