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Oak Tree Hardwood Floors

4.2 (6 reviews)
Open • 7:00 am - 5:00 pm

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Floored at Home - Newly installed white oak hardwood.

Floored at Home

(15 reviews)

I really wanted to give this company a good score as the floors came out very nice (with a few…read moreitems that needed to be addressed). However, their lack of follow up as well as addressing some issues make me not comfortable to recommend them. They were supposed to be at my house for 2 days it ended up being 4. Unfortunately they were shorthanded and sent only 1 contractor for the first day and a half. When the second person came they made it clear that they did not want to work "one more _____ minute than they had to". Clearly not happy with their work situation but I didn't need to hear it. They also did not provide a quote for my landing which was in between 2 sets of stairs so that did not get done. The biggest issue is that there were areas of my floors that needed to be addressed after they left and despite my reaching out numerous times no one ever came out to actually see what the issues were. They wanted me to send pictures which I had done twice before. Once they have your $$ they don't seem to care. Suggestion, if you do choose to use them do not pay in full until after floors are dried and you can fully inspect them.

We had a very mixed, mostly poor, experience with Floored at Home. We would not recommend this…read morecompany, especially if you have anything other than a very simple, straightforward project. After 2023 renovations of our kitchen, we had some separation between the wood boards and buckling (spring 2024). The initial assessment and estimate with Tom were great - very clear issues and methods for resolution. The team thought the reason for the separation and buckling was due to the kitchen cabinets being placed on top of the flooring rather than allowing the floor to float. They came as scheduled to remove the previous flooring and put the replacement floating bamboo flooring down - same material as the 2023 original. However, they placed one cabinet/side bar on top of the floor after installation, which worried us since we were told that this was the cause for the issue to start. After they "finished", we didn't hear from Paul (our project manager and co owner) for 9 months on this issue (after multiple calls, texts and emails from our side, no response from them). He only reached out because he realized they hadn't invoiced for our final payment -- we were wiling to pay the entire time- just wanted to hear back about the possibly incorrect installation. Paul was rude, not professional, and had horrible communication skills. The floor again separated and buckled only 10 months after they replaced it in 2024- in the exact same place that they "corrected". Since then, it's been 4-5 months of back and forth with Josh- the company owner, long periods of silence and emails ignored (overall terrible customer service), and most importantly, no execution or resolution to either the incorrect installation or repeat issue - no one has returned to our house.

Oak Tree Hardwood Floors - flooring - Updated May 2026

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