I was overwhelmed and disappointed from my local Nissan dealership. Kevin Manning went above and…read morebeyond. He was so kind, caring, thorough with explaining what was happening with my vehicle. Helpful beyond what I ever anticipated. My vehicle had the transmission replaced and to my surprise, my vehicle was ready for pick up in days. I have returned for service and again, above and beyond for customer service. Kevin Manning is an asset to Nissan. His personal touch, I will not go anywhere else. Kevin Manning could train other locations on how he treats his customers. You aren't treated like some customer, he treats you like your his sister and wants you to understand what is going on and be safe and happy in your vehicle. Thanks Kevin! Shannon Grady

On December 3, 2019, I acquired a 2017 Nissan Rogue that had recently been returned from a lease in…read moreMassachusetts, with 19,000 miles on the odometer. From the outset, I consistently maintained my loyalty to a Nissan dealership for all recommended service requirements and new tire purchases. The vehicle appeared to be in excellent condition, both internally and externally. However, on December 23, 2025, at 87,000 miles, the passenger rear wheel exhibited inward camber during a very short trip. This occurred two weeks after the dealership had rotated the tires, changed the oil, and a second mechanic conducted a safety inspection for the annual inspection sticker. Upon towing the vehicle to a local garage, it became evident that the rear suspension was severely corroded, necessitating the replacement of both sides at a cost of $3,500. Following inquiries with both the dealership and Nissan Consumer Affairs, I was reminded that I was no longer covered by any warranty protection (loyalty/good will are mere words that are exempt from their vocabulary), and neither entity was willing to provide any support whatsoever. Consequently, neither was prepared to offer any financial assistance. Notably, I had never driven in proximity to saltwater, and this peculiar anomaly is undoubtedly indicative of subpar quality steel. Their "too bad, so sad" responses effectively convey a one-and-done, foolhardy loyalty for me. It is difficult to comprehend the potential danger of driving down the turnpike at 70 mph and having the wheel pass by as a weapon while the car spins out of control in the high-speed lane. If you are a Nissan owner, I strongly advise you to be aware of this issue, as I believe it is unlikely to be a one-time occurrence. As a follow-up to the "owner's" request to contact Rt.9 to discuss (after reading my review)... The discussion centered on the dealership's position that they are not the appropriate party to address my concerns. Representatives from Rt. 9 Nissan indicated they are unable / unwilling to assist further, citing Nissan Corporate's statement that there is no active recall for the failure of the 2017 Rogue suspension components. While they acknowledged and apologized for failing to identify the dangerous condition during my just prior oil change and tire rotation, they maintain that they are not obligated to provide assistance. As a result, they consider this case closed.

Did I get the car I was looking for at seemingly a reasonable price? Yes. Was it the most…read morestressful, unprofessional and heinous customer services I've ever received in life? Also yes. Full disclaimer I'm a young, single woman who went in alone. I had totaled my car and was not only in a rush to do things but I've never done this before. In the past I was apparently spoiled going directly to the Honda dealership. I saw an ad for the 2021 Honda Clarity that I was looking for online, went from Boston out to Worcester, test drove the car, put down $200 as a deposit while waiting for the check for my insurance. The car had 120k miles on it but is otherwise in wonderful condition from what I can see. It was listed for about $15k but when I came in I was pleasantly surprised they can take $4k off the top as an electrical vehicle tax credit. It seemed like a no-brainer. Now it's screaming scam. I was transparent with the manger, Yana, who I dealt with every step of the way that I hadn't done this before and was looking for guidance. She miscommunicated with me in multiple ways including the best form of payment, when to insure the new vehicle and that the sales tax ($1k) was not included in the price but expected at the RMV. My paperwork says I paid the tax at the dealer then was shocked to have to pay again. Screaming scam. When I went to get the car inspected it immediately failed. There was a safety issue in the front left wheel. I called Yana and she ordered the parts and had me come in the next week for her mechanic to fix the car. This was extremely upsetting. I just spent $11k on a car and they didn't even apologize for the serious error. They said "mistakes happen" and refused to compensate me for my horrible experience. When expressing my frustrations with Yana, the owner (her dad) came out of nowhere and took control of the conversation. He was extremely rude and dismissive and refused to give me the name of the mechanic who supposedly fixed the car. They don't have a mechanic on site and drove it somewhere down the road. It was all very shady. They had initially asked me to write a review so when I took my phone to take pictures of the place they got extremely offended and said "we're done here" and threated to call the police. We actually are not done here. I'll be in touch with the BBB and my lawyer. I really tried not to judge a book by its cover but the place is also filthy inside and out. It's dark, dingy and the "waiting area" are literal dog beds. When I went in I was jumped on by multiple dogs. So unprofessional.

DO NOT TRUST THEM!!! The most horrible business I've ever seen! I came in to look at a car on…read moreFriday For my son. They told me it was loaned out for the weekend and it would be back on Tuesday and made me an appointment For noon Tuesday. I got 2 text messages and an email confirming and when I got there at they had sold it out from under me that morning. HORRIBLE SERVICE AND BUSINESS ETHICS DO NOT TRUST THEM! Typical used car dealer....

Advance Auto Parts recently opened, and I surprised to see two somewhat-poor reviews about it…read more I stopped in here since I was out this way and looking for an ice scraper and a de-icer (is that even what you call it) for car doors when they freeze in the winter, since I came here right before the unexpected snow storm in March (while I was patiently hoping spring was on the way and winter was to the wind!). Either way, I thought it would be more likely they would have what I'm looking for, for a cheaper price than CVS or Walgreens, so I decided to stop. Before continuing, I should state that I'm very opposed to blatantly watching people do things that are not by policy. This specific store has MANY signs with large letters asking people to NOT do ANY mechanical work on their property.... so please, DO NOT. It's not something much of them to ask. Of course when I show up the two people sitting in the front two parking spaces both have their hoods open and doing something that wasn't allowed! Anyway, this store is decent for the most part. The employees are friendly, helpful and knowledgeable about cars in general, the products they sell, and where everything is located in the store, and the stock in general I didn't have an issue with. They hadn't ever heard of a car de-icer (I hadn't either.... I just figured someone would make them, since it's a constant problem!), but I was able to find good car scrapers without breaking the bank. I also picked up a few regular items I was low on to keep in the garage, if need be. Even though the prices aren't cheap, they aren't expensive either, and any of this stuff would have definitely been more at the hardware store down the street or CVS either. 4 stars.

Who knew I would find an auto parts store close to my work out place ,Curves? It was when I I tried…read moreto lock my car with the key fob, I discovered my 10yr old battery for the fob died . It's a 10 year old Lexus and I knew the dealership would charge a fortune, so I stopped into Advance Auto Parts. Brad Andrews could not have been more helpful. He took the key apart and tried the usual ways of opening the inside casing. He even looked on YouTube on his personal phone to discover the inside casing of my key is unlike all the other keys shown. He really did try a dozen of different ways. He did go above and beyond what I had expected in a retail store. So here's a grateful shout out to Brad and Advance Auto Parts.

For inspections - I've gone here for all my inspections for 5+ years. No issues with that - once…read morethey even let me know of issue that the dealership had missed a week before on the dealers multipoint inspection that dealership then covered at cost as a result. For repairs - they're open 7 days a week which is great since it's my to go to for strait-forward fixes - replaced my in laws alternator years back, replaced a section of exhaust that rusted for me last winter, and today they replaced my blown out tire on a Sunday no problem all quickly and at very reasonable prices. I go to dealer for complex issues so can't comment on that. For fuel - Gas prices tend to run a few cents higher than 7-11 across the street but it's a full service station so for some people that convenience can offset the cost.

We needed snow tires put on the car. We pulled into the lot and the tires were installed quickly…read moreand professionally at a reasonable price. So happy we could get this done. I had looked at other shops and they were booked

I brought my fully operable vehicle to Firestone Complete Auto Care in Auburn, MA on June 28, 2026…read morefor a routine coolant exchange and oil change. During the service, I was informed that the radiator failed while Firestone was performing the coolant flush, leaving my vehicle inoperable. I arrived with a working car and left unable to drive it due to what occurred during their service. Imagine how shocked I was after being told I could not retrieve my vehicle and drive home. Note, this left me without transportation home and subsequently to work on Monday. I was told I would need a new radiator at a cost of $1,300. At no point prior to the service was I advised of any issue with the radiator or any risk that it could not safely undergo a standard coolant exchange. The failure occurred during Firestone's service, yet I was still presented with the cost of repair rather than a clear assumption of responsibility. Drew, the Service Advisor, attempted to back me into a corner verbally and became frustrated when I presented a differing opinion to his. Let me quickly add that Drew attempted to back me into a corner to complete additional services with them that would've run me over $5,000. I left extremely dissatisfied and beyond concerned about what I would consider very questionable business practices, inexperienced technicians, and poor customer service.

Great customer service. Larry the service Manager truly cares about his customers. He answered…read moreall my questions and thanked me for my business.

Poor experience! Charged my girlfriend $1,300 dollars for new spark plugs and coil packs along with…read morea belt and air filter in early December, and because of our poor experience with the rude staff we took her truck to a different mechanic for another repair this may. Turns out according to our new, highly recommended mechanic amount friends, none of her spark plugs or coil packs were swapped out and are still the original parts!! Incredibly disappointing experience and would not like to see this happen to someone els!

To expansive like honesty there people who would do the work with half the tools and charge a good…read moreprice ..this place charges a lot for a simple oil change I can pay 100 bucks and get the same oil as anywhere els they must have gold oil charging 300 bucks