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West Bend, WI

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O'Reilly Auto Parts

5.0 (2 reviews)
Closed • 7:30 am - 9:00 pm
Updated 3 weeks ago

Services - O'Reilly Auto Parts

Auto battery and fluid recycling

Vehicle battery testing

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2 years ago

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8 years ago

My car has tricky wiper blades and they were great for helping to figure out which ones I should get.

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Batteries Plus

Batteries Plus

(14 reviews)

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I came in needing my key fob battery changed and Jamel was the worker assisting me. After several…read morefailed attempts at opening the fob due to a stripped screw, Jamel used his creativity and was able to pry it open just enough to change the battery, without breaking anything. He kept apologizing for the delay, it really didn't take more than 5 minutes! No I inconvenience for me, I understood that we had a bump in the road. I would definitely go back to this location as Jamel was very professional and nice!

Date of visit: November 16, 2024…read more I needed a new car battery and saw that Batteries Plus carries and installs them. With a location just down the street, this seemed perfect. I ordered the battery but installation didn't appear as an option. I contacted Customer Service and they replied that I need to call the store. Not helpful... I tried again and this time installation did come up as an option. After completing the order, I looked forward to getting a new battery before winter hit. Imagine my disappointment the next day when I received an email that my order was cancelled and to call the store. No explanation, no apology. Ended up finding another place to install the battery and after several days of not receiving any notification about my initial order, I stopped in today. The woman there was friendly and efficient and confirmed that both orders were canceled as they didn't have a person to install the battery on the day I wanted. She showed me the notes on the cancellation but seemed unaware that these are not actually passed on to the customer.

Battery Products - "It's not broken"

Battery Products

(2 reviews)

I bought a light from them 12/09/25. They took my money 12/10/25. They have not shipped my light…read more They have my money. The man on the phone is a liar. They are thieves. Do not trust these crooks.

Comically inept service from having to call them from their own waiting room to get help (after…read morealmost 10 minutes of standing around with no employees in sight) to the fact that Scott broke my watch. Inept and incompetent. It was supposed to be a simple watch battery replacement. It took Scott a couple of tries on Google to figure out which battery and then spent almost 15 minutes fiddling with it in the back. When he came out from the back, he proceeded to tell me the back of the watch wouldn't snap back in and I would have to take it to a jewelry store. I made a comment about the watch being broken and he actually said "it's not broken." Um...yeah...if the watch is in pieces, then the watch is broken. Instead of suggesting somewhere to go or offering to look up the nearest jewelry store, Scott informed me that he could leave the new battery in but that I "would owe $2" or he could take the battery out. Inept and incompetent. Scott's concerned about TWO DOLLARS when I am looking at a watch in pieces? (rolls eyes). Inept and incompetent. Know this much - even if you live in Hartland, there are a BUNCH of other places to go in person or online. Don't waste your time or money going to this place. What should have been a simple $2 battery has now become a much more expensive watch repair. Inept and incompetent at every level.

O'Reilly Auto Parts

O'Reilly Auto Parts

(14 reviews)

Had a really great experience here twice! My battery died trying to get to work a few days ago and…read moreI had to get it jumped. I went to O'Reilly to have it checked out. The guy came out with the equipment to put on the battery to see if it was good. He noticed some erosion around the battery and when he checked it out everything actually came back good. So I went to work that day and things were great. The very next morning the battery was dead again. So that evening I had it jumped again and I took it back to O'Reilly and Warren came out to the car and brought all of the equipment to check the battery, the starter, and the alternator. He then ran back inside to get all the equipment so that he could scrub off the erosion hoping that would help the situation with the battery. Everything in the car came back as good and passed all of the diagnostic tests he was doing. After Warren was done taking all the erosion off the battery he said that was as much as he could do at that point and hopefully that will help. He was so nice and helpful and explaining everything he was doing while checking out my vehicle. I really appreciated his help considering I don't know very much about cars. My battery has continued to start every day since he cleaned off all the erosion. I would highly recommend going hair if you have any issues with your car seeing that the staff is incredibly helpful!

First and foremost: shoutout to MARCO for helping me :) you really made my morning better…read more Storytime: I came in to purchase a funnel to put oil in my car; when i got to the counter a woman had helped me. There was also an older gentleman next to her; I asked both of them if someone could help me to get my oil cap off. The older gentleman said yes, I will meet you outside in a couple seconds. I waited 10 MINUTES.... I came back inside and both the woman and older gentleman were gone. I started crying (i've had a rough start to the week) so yes i started crying because how unprofessional and unbelievable. Marco had walked to the front working from the aisles (didn't know there was a third person working); he immediately stopped working and asked what was wrong. I explained and he dropped everything he was doing to go outside and help me. Now this is customer service! Because of Marco my morning that was rough, got better. I thank you so much for your kindness and helping me. YOU are an amazing human being. Shame on those who decided to hide because they didn't want to help.

O'Reilly Auto Parts - autopartssupplies - Updated November 2026

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