I priced a battery online but that would has come without being charged so I bought one locally…read moreeven though it wasn't double the price because they offer a battery "ready to install". When I picked it up the counter rep told me it wasn't charged. I let home know I didn't have a way to charge it, instead of offering to charge it, he told me I needed to buy a battery charger. I declined. I'm all about buying local but when there's zero customer service that goes with it, I'm out. Zero starts would be a better rating

They cancelled my appointment without me knowing. I went there and they don't even sell my phone…read morebattery. They wasted my time, customers not valued. ?????????????

Consistently good service and value. I don't have to price around that I'm getting the best price…read more Peace of mind that they aren't trying to sell you anything you don't need. If you need an automobile battery in Waukesha, this is the place to go.

My wife's battery died in her 2015 Chrysler and being the original battery I figured it was time to…read morereplace. I pull up, $125 and 15 minutes latter I was on my way. Great price and supper fast. What more can you ask for.

Great guys great service quick to change battery out. Best battery around. I would recommend them…read morefor sure

We had two batteries that were just a few years old and would not hold a charge. The owner…read moreunderstood our predicament and he sold us two new batteries at a pro-rated cost. Very happy and satisfied.

Love this location. It's always quick, easy and friendly with quality products! I was in and out…read morewithin minutes to get what I needed and back on the road. I love that they have a lifetime warranty on batteries for your remote starts! Never heard of this before and was so excited to get it.

Last week I took in two watches that needed new batteries. The Tech that worked on them…read moreaccidentally smashed the crystal lens on one of them. He reported it to Sean Paris, the Store Manager, who told him to show it to me and apologize and then told me that it would be sent out for repair, at no cost to me. I was impressed by the professionalism Sean showed. A few days later, I got a call saying that UPS had lost the item and that I should pick out a replacement and let him know what it was,. I did so and today I received a call that my new watch was in. I am very pleased with the watch and totally impressed with how Sean handled it all.

Date of visit: November 16, 2024…read more I needed a new car battery and saw that Batteries Plus carries and installs them. With a location just down the street, this seemed perfect. I ordered the battery but installation didn't appear as an option. I contacted Customer Service and they replied that I need to call the store. Not helpful... I tried again and this time installation did come up as an option. After completing the order, I looked forward to getting a new battery before winter hit. Imagine my disappointment the next day when I received an email that my order was cancelled and to call the store. No explanation, no apology. Ended up finding another place to install the battery and after several days of not receiving any notification about my initial order, I stopped in today. The woman there was friendly and efficient and confirmed that both orders were canceled as they didn't have a person to install the battery on the day I wanted. She showed me the notes on the cancellation but seemed unaware that these are not actually passed on to the customer.

Walked in and the establishment smelled like weed.... I was the only customer in the place when I…read morewalked in. The man who assisted me was not helpful, mumbled, seemed to care less about assisting in finding out what car battery I needed. Pretty much wasted my time for 10 minutes until a much more helpful woman employee came out. He mumbled to her that he wouldn't do the battery install.... Okay rude. Once the female employee started to help it was smooth sailing, she found the battery and even helped with the install. Needless to say I'm thankful for her and her assistance but I will NOT be going back to this establishment or recommending to my friends/family.

Comically inept service from having to call them from their own waiting room to get help (after…read morealmost 10 minutes of standing around with no employees in sight) to the fact that Scott broke my watch. Inept and incompetent. It was supposed to be a simple watch battery replacement. It took Scott a couple of tries on Google to figure out which battery and then spent almost 15 minutes fiddling with it in the back. When he came out from the back, he proceeded to tell me the back of the watch wouldn't snap back in and I would have to take it to a jewelry store. I made a comment about the watch being broken and he actually said "it's not broken." Um...yeah...if the watch is in pieces, then the watch is broken. Instead of suggesting somewhere to go or offering to look up the nearest jewelry store, Scott informed me that he could leave the new battery in but that I "would owe $2" or he could take the battery out. Inept and incompetent. Scott's concerned about TWO DOLLARS when I am looking at a watch in pieces? (rolls eyes). Inept and incompetent. Know this much - even if you live in Hartland, there are a BUNCH of other places to go in person or online. Don't waste your time or money going to this place. What should have been a simple $2 battery has now become a much more expensive watch repair. Inept and incompetent at every level.

They didn't carry my RC car battery but the associate found what I needed on Amazon for me so I…read morecould order the correct thing. I appreciate the great customer service, thank you!

our minivan battery was failing, stopped in to get a new battery so we would make the drive home…read more(another 5 hours). they told us they wouldnt fix it because we "had too many kids". I feel thats the exact reason we need a new battery, we dont want to get stuck on the interstate with a dead battery. very disappointed

Dontawas absolutely the best customer I have had in a very long time.. I appreciate Donta…read moreknowledge advice and guidance on what I needed for my automotive issues... He's a great representative of O'Reillys and a example of Great Customer Service.. Thanks Donta..

Veonte is the GOAT! Customer service was excellent. He treated us like family and replaced our…read morebattery for us when our battery randomly died on our Lexus ES300 y1999. Thank you for taking care of us, much love to the guys at this location

If you purchase a product Online, DO NOT use this store for a pickup... The female who answered the…read morephone has no problem solving skills and little to no patience... Both of which are essential for great customer service... I purchased a NOCO battery charger online, my card was charged, two times but I received a message telling me there was an issue with the purchase... I dialed the store to get assistance but had such a terrible experience that I called customer service to get the issue sorted out and make a complaint. After this experience I will Never Do Business with this company again. The best part of it was going on Amazon and finding the same charger for $45 less.

They not only assisted with fixing my phone so I can use it but Justin was extremely helpful and…read moreknowledgeable. I highly recommend them.