I have stopped in here a couple of times for minor items like wiper blades or tire valve caps…read more Both times, the items were easy to locate and checkout was handled quickly. I haven't had to ask the staff for help, but they seemed friendly in my minimal interaction with them. This is a fairly convenient auto parts store for me to visit, so I plan to continue to use it.

I would be lost without the fantastic staff at this location. Knowledgeable and fast at finding…read morewhat I need. I have never had a bad experience and I shop here often.

Another great local shop in the area. Quality work and great customer service. Friendly and…read moreKnowledgeable. .

Jesse Mike Rob all continue to provide outstanding customer service on my cars…read moreThanks so much

I just purchased a vehicle from here and must say that I am shocked to see all the negative reviews…read moreon here, my experience was the total opposite of negative. I saw the car online, sent in a inquiry about it, the next day I got emails to come in and see the car but there was only one picture of the vehicle, so I said "no 'm not unless you post more pictures for me to look at". They sent me several and told me they had just got the car in and that's why there was only one picture and it wasn't inspected or detailed. I then got an email from salesman Peter and he asked if I would be coming in that day since the pics were sent, I said yes, (with the determination of NOT buying a vehicle) but just looking at it as it wasn't clean, but did have a clean autocheck history and did have every bell and whistle that I wanted in a vehicle. I got there and was treated great! Peter was a fun and honest and professional person to work with and made my experience enjoyable. He didn't try and BS me about anything dealing with the car and was upfront about what he (the dealership) could and could not do. I would use him again if need be. Now my only gripe if there is one is this, why would a dealership even load pictures of a car that they just got in and list it for sale when they haven't done any inspections, any maintenance or detailing. That's like putting the cart before the horse. So I bought the car on that Saturday (so much for not buying when I said I wouldn't), but didn't receive it until Wednesday because they had to do the aforementioned maintenance, inspections, detailing. Peter did honor his word by having the car delivered to me since I lived about an hour or so away and didn't want to drag my wife back down there to go get it. So all and all this was a pleasurable experience, I love the car (SUV), it came to me clean and small imperfections were repaired/corrected to my surprise. Only time will tell if the car will hold up but everything on it seems nice and strong so I am pleased. Thank you Peter and the rest of the staff that helped (even if it was just getting us water to drink), I appreciate it and am glad I am not one of the people who had bad experiences for whatever reason.

Absolutely avoid at all cost. They say they have fair pricing but used a bait and switch tactic by…read moreadding 4k on top of MSRP for a chevy with bs fees that I think came out of thin air. Same old dealership add on fees that in my opinion don't do anything to add value to the car. Promises one thing and when it comes to signing they show different.

The staff and service were fantastic. There was a very long…read morewait, almost two hours, but that's my fault for going on a Saturday. I'd recommend mid week:) Knowledgeable and friendly as well.

Not the same service they used to have. Not sure if management has changed or what's going on but…read morethey are unorganized and the customer service has gone downhill. After over 12 years, I'll be moving on to Costco. It sucks because I have always loved this store. Made an appointment, brought car in, 2 hours later, not even a call. I had to call. I just picked my car up and asked for my key. I grabbed the key from his hand swiftly, no yanking. And the only reply is "you didn't have to snatch it sir. I did not snatch the key, I did grab it swiftly so that I could get out without showing my frustration. But, oh well. That didn't work, still had to stop and tell him why I grabbed the key that way because, even though I never once got an apology for not only not getting a call, I hurt his feelings by grabbing the key too swiftly (again, there was no yanking or pull away from him). I was really trying to just get in and get my car and get out of there. This was one of the worst customer service experiences I've had in a long time.

Been coming here for over 10 years. Friendly staff, good prices and always a great experience.read more

went to them before to put on tires on my truck for me was pretty fast however they tried to keep…read moremy tires that were on it which were still good. went to get two new front tires and an alignment on my other car waited an hour and 45 minutes they didn't even pull my car back yet and I had to go to work so came back the next day said it was gonna be an hour and a half till they could even do the tires no alignment that day so asked if I can come back in an hour and a half he said no I would be put at the end of the line even though they knew I already wasted an hour and 45 minutes the day before. I like supporting small business but that's just ridiculous that you think someone should sit for over 3 hours my time is worth the 20 bucks I would've saved there

Always a great experience when I need my oil changed. The technician Sean was very friendly as…read moreserviced my vehicle. I will return to this location.

Title: What's the Point of an Appointment?!…read more I scheduled an appointment at Express Oil Change to have my air conditioning serviced, expecting a timely and efficient experience. Apparently, "appointment" means something entirely different to them. When I arrived, the shop was packed with multiple cars ahead of me. I was then informed that my appointment wasn't actually for service--it was just for them to acknowledge that I needed work done. Excuse me? That's not what an appointment is for! An appointment should mean that my vehicle is scheduled for a specific time slot, not that I get to sit around waiting like a walk-in customer. This was a complete waste of my time. If I had known an appointment meant nothing here, I could have gone elsewhere or planned accordingly. Express Oil Change needs to rethink their scheduling system or stop pretending to take appointments altogether. Absolutely ridiculous.

Great Service if you need to have any work done go see Tommy Stark in service. I have a 2023 F-150…read moreand they have taken great care of it.

I was informed that I could bring my truck in for a recall repair without an appointment. Since I…read moreknew the service department opened at 7:30 a.m., I arrived shortly after 7:00 a.m. to ensure I was there early, as I have a very busy schedule caring for my mother, who has dementia. When I arrived, I was unsure where to go. I entered through the service entrance and went to the building marked "Service Here," with an arrow pointing toward the door. However, there were no signs indicating where customers should park or line up before opening. An older gentleman in a white truck, wearing a white shirt, parked next to me. I politely asked if he worked there. After asking twice, he replied yes. I then asked where the service department was, and while pointing toward the door, he responded in an aggravated tone, "The door that says service." When I asked where customers were supposed to line up, he told me to park under the covered awning in a manner that was not polite or welcoming. At the previous Griffin Ford service location before the fire, customers would pull up to the service bay and wait until opening time. Since this new location has different traffic flow and no clear signage, I do not believe my questions were unreasonable. Unfortunately, this employee made me feel like I was an inconvenience and treated me as though I should have already known what to do. When I finally went inside, Heath Stephens took my information. While he handled the process, he was not particularly welcoming, and by that point I simply wanted to have the recall completed and leave. Customer service is the backbone of any successful business. A simple explanation such as, "Yes, park under the awning and come inside at 7:30 a.m., and we'll take care of you," would have made a significant difference. Instead, I left feeling disrespected and unwelcome. I hope you will take this feedback into consideration and work to improve the customer experience for future visitors. I'm very disappointed. Jamie E

The team at this Fayetteville Discount Tire is phenomenal, and the entire staff present deserves…read moremajor praise. Everyone was working hard, but Ray's extreme professionalism is what truly stood out. It wasn't just noticeable to me either--multiple other customers in the lobby were actively waiting for him and asking for him by name. Watching him handle the floor with that level of customer care was impressive.The crew here is incredibly quick, and they make great, honest recommendations on exactly what your vehicle needs without trying to upsell you on junk.As for the shop itself, the store was both clean and well-organized with a nice open seating concept that doesn't make you feel cramped while you wait. Plus, the location is perfect. It is within easy walking distance from various stores and restaurants, which made killing time and waiting for the car completely painless.

Mannnnn you can tell that Atlanta population is overwhelmingly saturated…read more I used to go here years ago & would be able to take care of my tire servicing in 1-2.5hours. Well, today Saturday morning I checked in at 9:30am and upsettingly did not get my truck seen until after the 3rd time of going to ask how much longer it would be...at 1:46pm. I did not leave here until 2:33pm. I will never ever go here on a Saturday and esp, not without an online appointment. Moving forward, I'll take off work and Chet the 1st or last appointment of the day. Honestly, this was sooo draining & I lost a work shift just sitting here on such a lovely & eventful day. Made me not have any energy to do anything else the rest of the day.