Xavier is one of the most helpful employees of all time. I had no idea my battery was still under warranty. I walked into the store expecting to get $30 bucks back, but he went out of his way to check my warranty status and turns out I'm getting back $267 for the battery since it was still under warranty. He's a such great guy. Not a lot of employees go the extra mile or take extra steps for customers but Xavier did just that for me. I'm a local Pacifica resident for 11 years now, so it's always a breath of fresh air whenever I run into stand up fellas like him. Most definitely will be back here for sure. And every time I come back I hope I get Xavier! read more

This team deserves a solid 10! My mom and I came by to replace the cabin and engine filter. The manager was very patient in explaining the differences between the filters and gave us his honest opinion. Kevin was so kind and such a knowledgeable young man. He took the time to show me how to install the filters. He did a great job installing the parts. We were really impressed! Will be back to purchase other auto parts when needed. read more

I went there today to get a battery for my car. Of course, being a woman can feel intimidating when you have to advocate for your car lol. My dad's a retired mechanic so he'll tell me what to ask most times, but still.. these guys are super nice and courteous! I went there to buy a battery.They helped me change my battery out too!. I would definitely recommend them. read more

Typically I have found O'Reilly's helpful, but when I went in recently for a basic request, I was treated rudely by a store employee named Kevin. I didn't even have to open my mouth and he already had an attitude- not how to treat people. Other employees were generally nice and helpful. read more

Went in for windshield wipers, after receiving the incorrect ones. Kevin helped me find the correct ones and helped out finding the correct adaptor. He was very friendly and helpful. I hope he is appreciated. Great job. read more

I walked into the store and greeted, "I hope you're having a good day" and I replied, "So far." He said, "I hope we keep it that way," with a smile. I showed him the note of the windshield wipers I needed and he checked to make sure it was the right one. Then he went outside and put the new windshield wipers on which I didn't expect. However, I told him I appreciated it as my husband was having back issues. I asked him for his name so I could right this review and it was Chris, the Asst. Mgr. Thank You, Chris!!! read more

Anytime I need my help all the workers here are always so supportive and work with me to find the best solutions for my automotive! Casey especially helped me tonight and went above and beyond. Thanks Pacifica OReilly for always comming through for your costumers. read more

Went in to diagnose a Check Engine Light, Michael was a great help and even provided referrals to his trusted mechanic in the area. He provided me great customer service. Left with some Cataclean in about 30 minutes. I've been to other O'Reilly's in different cities around the Bay Area with service that was only okay, but here they are unpretentious and super welcoming. I definitely recommend this O'Reilly's for their customer service. Thanks Michael. read more

The manager, Randy, was so kind and helpful! I had many questions about my cabin/engine filters that were WAY overdue for a change.. And not only did he answer each one with great detail and knowledge, but he also installed my filters for me! I can't thank you enough for that, I would not have been able to do it without your help!! :) read more

This review is a LONG time coming but I would be remiss if I did not talk about the kindness and support that I have experienced at this store. On two separate visits, I have had a rep help me out of a dire situation by going above and beyond the call of duty. A BIG Thank you to these two gentleman (Randy & Kevin) for demonstrating such kindness to me and my car, I am so grateful. To those in need of some kindness and quality car support, please look no further than the Pacifica location. If I'm ever in the area and need car assistance, I'll be back for sure! read more

The store has amazingly helpful and friendly staff. I came in to get an engine air filter and a replacement headlight bulb, and the staff working they immediately greeted me and helped me find the right filter for my car's year, make and model. I used to be concerned about their small parking lot whenever I drove by, but it was absolutely no problem during my visit on a Saturday afternoon! Glad to have this store with friendly and helpful staff close to home and it will be my go-to for auto parts! read more

I called the Manor store to check if they have solenoid for my truck, I spoke to Randy and he said they have it. I told him I'll pick up the parts. To my surprise when I arrive in the store to pick up the parts I ordered, I was greeted by Randy and the parts is on the table waiting for me. That's how you call a 5 Star service by Randy. Peace read more

Friendly staff speedy service what more can you ask for? This place has all my car needs for a great price. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Pacifica, California

Terrible customer service with snooty front desk kid. Management should explain the point of customer service is repeat customers.

Kris is very helpful and Edson was great too!!! Came here and they both offered to support us with putting parts and helping us change the parts too thank you for your great customer service patience and education on car parts and providing us with your knowledge when it comes to cars. Appreciate you both!!!!! read more

The moment I stepped in, the staff instantly helped me even though they were helping others. It was quick and easy on what I needed.

Really helpful employees at the store, was able to get in and out really quick. I had to drop off some used oil, and they took the time to pour it out of my container and give it back. Some other places take your container :( read more

I had the best experience with Kris today! He helped me figure out that i had a bad battery, got me the battery i needed and installed it quickly but carefully. A+ service and very informative, i will definitely be back! read more

So... this is my 3rd trip back here today trying to fix my air conditioning system at no ones fault but my own. Lol Garvin was very helpful and gave me some great tips. Thanks Sir! read more

I came here to get new wiper blades. I gave them my car model and they looked it up in their computer and grab the correct one for me. Luckily they offered to install it in the parking lot for me. They had trouble installing it and asked one of their colleagues and realized the computer had suggested the wrong part and we got the correct one put on. This saved me a lot of trouble because I would've been at home trying to install something that was the incorrect part. Thank you for offering to stall my new wiper blades. read more

Randy and Chris are just amazing! I had to replace one of my headlight bulbs on my older model Honda Civic. Randy quickly looked up my options and I settled for switching both bulbs with standard brightness. Randy offered to help me do the install and I was completely thrilled as I am not too handy. Chris came out to assist me. Let me just say this turned out to be nothing like a simple bulb replacement. One of the bulbs was REALLY stuck and would NOT come out. Chris used multiple tools, Randy came out to assist, and the bulb still wouldn't come out. By this time, it was POURING RAIN! They both got drenched yet never stopped working on my car. They had to remove a container with fluid in it (not sure what it was) to get more space to maneuver. They were finally able to dislodge the bulb and remove it. Then a gust of wind knocked the new light bulb into the engine block! Oh no! Chris tried to reach into the block to grab the bulb and Randy was under the car (in the rain) trying to reach the bulb. They finally were able to reach the bulb and finish changing my headlights! They went above and beyond in extremely bad weather! Thank you both so much! read more

The customer service Michael gave me with my little purchase was refreshingly courteous. I'm a senior woman ignorant of basic car maintenance. Having no idea how to check oil, not my car, he checked the level and said the level was low but not dangerously low. I was good to go but to get an oil change soon. No sale. For a pigeon like me he could have talked me into a miracle fix. Thank you, Michael. read more

Randy (mgr?) saw me carrying a heavy car battery out to my car and offered to install it for me right on the spot. I really appreciated it, I was able to go to work right after. read more

Very friendly and Knowledgeable. Outstanding customer service. Always greets you when coming in and assist you with my needs.

Kevin came outside and took a look at my car. He helped me open up my hood and quickly diagnosed my Toyota's problem. Kevin saved me a couple hundred dollars. I am so, so grateful and I learned something new about my car! read more

They mad a minor mistake in holding a part for Waldo Copper and I one of the manager personally called 3 stores and had them put hands on it and hold for us and the store was close to home God bless us all, great store and great team read more

A shout out to Christopher the Assistant Manager of O'Reilly's in Pacifica. My car battery died and he set me up with the right battery and installed it with battery protection in less than 10 minutes. I was in and out of there after having just jump started my car to get there . I appreciated his service and professionalism when I had this unexpected, but required repair. read more

Such an easy and positive experience at the O'Reilly's. I went in with an almost dead battery. We started off with some super friendly service from Bob. Then, even though our car battery was labeled as difficult to replace, Kevin was able to do it really fast, chatting with us the whole time. Overall great experience. read more

Needed to have my car battery replaced in my '08 Mazda CX-9. Since I've limited mobility in my hands, I wanted to have them install it. The Callan Blvd location in SSF had the battery but didn't have enough staff to install it & the guy on the phone had poor English, which made it difficult to understand clearly what they actually had in stock. Thankfully, I went to the Mission Street location instead, and they installed it with no problem. Great buying experience from that location. read more

This is my favorite place to get auto parts from! I had to change the brakes on my F150 the other day and this was where I went! They are so helpful here, especially when i need help picking out parts for my vehicle. I have been to stores where they are very rude if you dont have all your vehicles info on hand but this branch really helps you out. Luckily my truck doesnt have many problems as i havent had it that long so I dont frequent here as much as i used to unless i have to change my oil, but whenever i need auto parts I go to o'Reilly read more

Stopped here this afternoon with what I suspected was a dead battery. I chatted with Kevin and one other associate and they both were extremely helpful in helping me understand what might be the source of my problem. It's great to have a local auto parts shop with knowledgeable people. I will definitely return for future auto parts needs. read more

Kevin was super helpful and very knowledgeable. I came in asking for windshield wiper replacements, he replaced mine for free and educated me a bit about some of the parts under the hood, like how to replace my headlights. Super nice person and took the time to give thoughtful answers. read more

This is my O'Reillys go to-Always have very good service here. Been going for years even though I'm in SF-the inner Mission. Helpful, questions answered or researched, and knowledgeable staff... I've had my battery tested and changed out , got upgraded light bulbs and recently had another good experience upgrading my Fit stock OEM 151R to a 51R . Recently, Kevin helped from counter to changing and bolting in the battery and had a great attitude, thanks Kevin, very professional and helpful ! read more

I bought a car battery for a 2011 Hyundai a couple of months ago. For whatever reason, after picking up my daughter from high school the car died. I got a jump and drove straight to O'reilly's . At the counter Kris Popielak helped me out by replacing and removing the battery out of my vehicle since I didn't have any tools. Thank You Kris for the great customer service and hope this review helps. read more

Went here to have both of my cars ( 2016 Mazda CX-5 & 2014 Chev Silverado ) batteries tested and changed. Scott helped switch out both batteries on each car and even changed my 3rd eye brake light that was burned out. The staff and Scott gave me great customer service and I would recommend this store to all. Again thank you Scott for the great customer ! read more

While they might have an acceptable part selection the people who work here can be the same as McDonalds or Radio Shack. Filling the space an employee might occupy but know nothing about what is in the store at the time. Come with knowledge before you buy that way you do not have to rely on questionable O'Reilly employee knowledge . read more

Massive improvement I think! Since the shop has transmogrified into an O'Reilly, I've been floored in so many ways! The shelves have gotten much taller, which means more room for more parts and cool stuff for you too look at and a better chance of getting what you are looking for or a fantastic substitute. Seems to me the inventory has greatly increased and it has great organization. The staff also has really stepped up their game on service and being knowledgeable as well. Customers get a much better feeling that the staff is there to help you, not just do the minimum for a paycheck. The gentleman helping me let me sort through all of the oil draining containers until I found one that wasn't damaged. I just stopped by for oil change supplies and I got exactly what I needed with no "uhm...erm" sort of confusion for a filter when I've gotten similar for very standard sorts of items for replacement. Keep up the good work everybody. read more

Absolutely horrible. I came in to buy some equipment for my car and was helped by Kris who could not even speak to me in a normal tone. I am very obviously a person of color but I don't know what he was thinking when he spoke to me in an INDIAN accent and acted like I was incapable of English. I could even see how his co workers were embarrassed that he was talking to me in that way. Seriously, what the heck dude. Thankfully, Scott came and helped me out with some questions I had. I'm only giving 3 stars because of his outstanding customer service and how he really went beyond to meet my needs. He made sure to explain every detail of each product and the purpose of it while remaining a funny and positive attitude. While i was waiting on my wife, he was actively working - restocking, sweeping, and helping other customer. Probably the best worker I've ever encountered. Shoutout to him I never leave reviews but this was something I had never experienced and wanted my post to help with other customers who come across this store. I will definitely recommend Scott to others and would only return with his help. Someone needs to do something about Kris because it's completely unacceptable. read more

Great service. Acknowledging Garvin who assisted us in getting someone work on our car and helping us with our purchase and Randy who helped us in pulling the broken coolant cap out.... Customer service is super excellent just like what my sister (who's been a loyal customer) said.. Cool atmosphere and friendly people.. Even if it's far, we will always consider this location our one stop shop.. read more

Great at getting you the parts you know you need. But if you bring in a part and don't have any information good luck. But that goes for all parts store. They just order off the computer. read more