Kish was amazing with an all around service! Josh was able to help me with my car very quickly with…read morea coolant leak! He walked me through each step of the process and was transparent with pricing, only taking care of what was necessary. I got my car back within 3 days and they even offered transportation for me. Overal exceptional experience, great customer service, reliable and trustworthy people!

staff is always friendly and professional; they always answer my questions. I highly recommend Kish…read morefor your auto repairs.

My vehicle is old has some complicated issues. I'm none about Poco since they've been open but I…read morejust never had use them several months ago I used them they did excellent work. They have been more than fair with me and went out of their way to keep me going. I would recommend Poco to anyone and I will use them as long as I'm living in Gatesville The service is excellent to work is excellent The place you could eat off the floor it's to clean in and out of the shop anyway just a wonderful bunch of people providing excellent automotive care to our community keep up till good work guys

Cannot say enough nice things about these folks. Our "check engine" light came on after leaving…read moreWaco. Car wouldn't go over 24 mph. Limped into Poco. They checked it out and determined it was an issue that was covered by our warranty, so they advised us to get it to a Hyundai dealership where it could be fixed for free. Didn't charge us a penny for this diagnosis. Then they let us wait in their office area as we waited on a tow truck. We were there for FIVE HOURS and they never griped at us. Even asked us if we needed something to eat. I'm a fan. These are awesome folks and I recommend them highly.

This review is long overdue. First off, it took over 6 weeks for repairs. I was patient because I…read moreunderstood there were things out of their control. When I got my car back, it looked ok, but when I asked about spare nuts & bolts found at pickup they said, oh those were just extra. They were NOT EXTRA! They did NOT put my car back together right! Over the past two years I have been finding nuts, bolts, screws, fasteners & small fixtures that hold the details of my car together. I have a collection! The most noticeable & most used is the handle in my sliding passenger door on my van. I did not go back to complain because I didn't start noticing until well after the repair & I knew it would be some BS hassle I do not have time for. My car would've been more sound with the hail damage. Panels are loose & it creaks & squeaks because they just put it together like a puzzle without the fasteners!

I had my truck fixed and repainted at MAACO over two years ago, and it still looks great! The value…read morefor what you pay is phenomenal, and I experienced great customer service! You still get what you pay for, however, when you understand what you are getting for the price, you will be satisfied! I've had many people compliment the truck, and how nice it looks!

Several neighbors recommended this business when the A/C on my car started blowing hot air. I…read morecalled the owner, Jessie Rawls, on Wednesday evening and made an appointment. Jessie showed up at my house the next morning exactly when he said that he would, repaired my car in less than an hour and charged a very reasonable fee. I was very pleased with his service and will contact him again if I need any other car repairs.

I recently went to Lone Star to get a flat fixed. I waited ten minutes and no one ever asked to see…read moreif I needed some help. They were very rude.very

They keep a good stock of tires for farm and ranch equipment. They are usually busy but the the…read moreservice is timely and the prices are fair. I have been coming here for tractor and equipment tires for 5 years.

In town for the holidays. Needed my check engine light looked at. Don't bother calling here…read more Or go ahead and call if you like to be readily dismissed.

Excellent service. I live out of town and they picked my car up for me from another shop and fixed…read moremy brakes for practically nothing. Anytime I am near this this area I will bring my vehicle in for service!

My car got hit on Sunday and I was planning on taking it to Douglass Nissan to get it fixed. I left…read morea message on Sunday night on their machine and called today. It turns out that they don't do that kind of work but did give me a list of reputable places that do collision work. I found on that both them and my insurance recommended and that was nice. I didn't catch the ladies name at the This Nissan location but do appreciate her service minded approach. I could feel her "smiling" through the phone. I appreciate this getting settled on the phone instead of a meaningless visit there. Kudos to Douglass Nissan for the service department.

I brought my vehicle to Douglass Nissan of Waco, Texas for a simple, same-day service. A day or two…read morelater, I received a call stating that a diagnostic test could be performed on my vehicle for a separate charge. I informed the service advisor, Jonathan, that I did not need a diagnosis and only wanted the specific service I originally requested. He then informed me that they could not get my car to crank and run. What!! My immediate response was to describe my vehicle to him to ensure he had the correct car, because my car runs and cranks every single time. I explained that I was confused and didn't understand the issue since I had just driven the vehicle to the dealership myself, and suggested they must have the wrong vehicle. I think Jonathan completely ignored my comment. But, you know how something can be so outlandish you have to ask yourself if its actually happening? Is this guy just ignoring me? Throughout my interactions with Jonathan, I clearly understood that he indeed ignores me/ does not respond. He responds to me when it suits him--specifically when he was quoting prices or when I was agreeing to pay for additional services... When I expressed my valid concern regarding how a vehicle that arrived in running condition was suddenly inoperable, he completely ignored me/did not answer, not one word. So now that I seen this, I had no desire to escalate the matter or argue; I am a busy person with a lot going on in my life. I simply wanted the requested service completed, to pay my bill and leave. I dont want any trouble. I choose Douglass Nissan of Waco, Texas to bring my vehicle. Why would Douglass Nissan of Waco, Texas then take a crap on me, a customer, who had enough confidence to entrust you with their vehicle? Ultimately, I ignored how I was treated, ignored the fact that my car didnt previously have a problem of running/cranking,"bit the bullet" and agreed to the additional diagnostic charge just to get all this completed. Oh, I guess this made Jonathan happy. He talked to me after my agreement to pay more. To summarize this ridiculous experience: Exorbitant Costs: I ended up paying double to triple the amount of the original quote. Even though I paid more than double the money I still left with and Inoperable Vehicle: A car that I drove onto your lot had to be towed away because it was no longer running. Unprofessionalism: When I got into my car, there were loose car parts left on the seat and floor. The vehicle had not been reassembled. They did not even have the decency to put the vehicle back together. When I asked Jonathan to have the technicians reassemble it, guess what. He ignored me yet again/did not answer, not one single word. I just walked out and had my vehicle towed away. Unacceptable Delays: A service that should have taken a single day took approximately two and a half months. I received absolutely no apology for the delays, the terrible communication, or the fact that I had to tow my own vehicle off your lot. This level of customer service is entirely unacceptable. I expect a prompt response regarding how this situation will be rectified, including a review of the charges I was forced to pay and Jonathan's conduct.

Very happy with the process; Daniel was great. No overselling no pressure. They allowed me to take…read moreit straight off the lot to a pre-purchase inspection at a mechanic of my choice no questions asked and they worked with me on the price. Daniel handled everything quickly. Really happy with the purchase.

Amazing service, Dependable vehicles, Honest employees, Fair prices ... it's a no brainer. We had a…read moreteam and shopped all day, ready to buy. Some were friendly and honest and some not so much. I recommend these guys! They have become a Promise Co fam go to :) lol