We're from out of town and we're in deep do-do with a shuttle bus we bought to convert to a camper…read more It was hard dead. No signs it had ever lived. They stuck with it - even calling the advanced Chevy Fleet support hotline (whom couldn't figure it out), but Ponders eventually nailed it. I think they treated us generously on the bill too. Owner "BW" is a true nice guy. Would not hesitate to send anyone their way.

So I made this review on google but I downloaded this app to submit on her because is been two…read moreweeks from having my car "fixed." My car just over heated and when I opened the hood there was antifreeze all over the engine. It looks worse than when I originally took it in. Now I'm stuck in a hard place because I almost paid them $2,000 and they did not fix my car. I can sum it up to the worse customer service experience I have ever experienced. I can understand if they run into problems that they don't expect and it takes a little longer, but every time I called (everyday) they were short with me and would not tell me why it was taking longer then expected. They went $500 over the quoted price without talking to me for things they did not talk to me about. I was told it would be done by a Wednesday and everyday they said the next day until the following Tuesday so that makes them untrustworthy (without a reason why). I gave a family member my card to pay for it Friday so I can get it after work after they closed and they called her to tell her that they are going to keep it because they are not done at the time they closed. I had to take off work to go up there and talk to them and pay for it again for stuff I we did not agree on, and when I tried to question it the lady at the front just kept giving me the screw off smile and repeated "I can't not release the car to you unless you pay." In summary, because there was more, you will be over charged for they agreed price, not get the vehicle back at an appropriate time, and they will be disrespectful (and blame you for not completely there job). UPDATE: I just talked to them to see if they can help me because it is not drivable. They said it will be 2 weeks until they can look at it, they won't tow the car for me, and they will not give me the owners information because he is the only one that can make those calls (he's on vacation). This place is a nightmare.

Went in to fix my car's AC, the lady at the counter was very knowledgeable and explained everything…read morethoroughly to me and answered all of my questions. The price seemed fair for what I got done and the service was quick!

Beware of Phil's Auto Repair. In my experience, this shop is dishonest and will overcharge if given…read morethe opportunity. Low ratings exist for a reason. I've gone there several times for alignments. During my last visit, they told me I needed wheel bearings and gave me a written estimate of about $1,300 for parts and labor. I asked if I could supply my own parts, and they said yes, explaining only that they wouldn't be able to warranty customer-supplied parts. I specifically asked what the labor would cost and was told $645. I ordered the parts and, a few months later, called to make sure the labor price was still the same before bringing my car in. They assured me it was. When I arrived with my parts, instead of pulling up my original estimate, the employee created a new estimate with the labor increased by nearly $300. I stopped him and asked him to print my original estimate. He hesitated and only did so after I repeatedly insisted. The manager then came out and claimed the original labor price was only discounted because I was supposedly buying their parts. That explanation made no sense because I had already told them from the beginning that I would be supplying my own parts, and at that time they still quoted me $645 for labor. They never said that price depended on buying their parts. It felt like an excuse made up on the spot to justify charging me almost $900 in labor. To make matters worse, the parts they wanted to sell me were marked up by more than $500. I bought the exact same brand-new parts myself for only $170. Based on my experience, I would not recommend this shop. Make sure you get everything in writing, compare prices, and don't assume they will honor the estimates they give you. After leaving I discovered that they also have complaints with the Better Business Bureau as well

Had a power steering pump replaced. Turned out to be bad.I took it back and they replaced it.Was…read moregiven some attitude when I took it back , it seemed they were trying to put it on me. They wouldn't even look at it at first. They seemed to be upset I didn't let them diagnose the problem originally. I am old school and I'm not stupid when it comes to my truck, I have over 300,000 miles on it and I am the original owner. I can tell by listening to it what's wrong with it and I've always been correct. The power steering pump was the original power steering pump it was whining like a stuffed pig, and the truck was not turning properly not only that I had had it diagnosed at another garage, but they were too expensive regardless,I didn't feel like the attitude was correct. I won't go back there for any reason nor do I recommend anyone else go there due to the attitude I was given. I kind of brushed it off when I left to have them fix it,when I returned to pick it up I felt they were uncomfortable with me being there and barely said a word to me. I don't know what their problem was. I am always nice and respectful to people and never went in there angry or yelling cussing. Nothing I was very polite on the phone with them and very polite when I took it back did not expect to be treated the way I was But like I said it is fixed now and working great. I have usually worked on my truck myself because I don't want or trust anyone else working on it however do eye cancer I'm not able to see as well as I should. My right eye is completely dark now,I hope in the future no matter where I'm at. I'm able to trust a mechanic more than I did this place.

So at the end of June this year, I had to take my 07 Silverado in to figure out what was causing…read morethe squeaking noise. The mechanics told me that they would inspect it and then let me know. We all concluded it had to be either the timing chain or the harmonic balancer. They had my truck for almost a month and I ended up spending more than double what I was expecting. After they replaced both parts, they then claimed that my lifters are going to need replacing and charged me an additional 2 grand for that as well. After paying for the parts they replaced, I took my truck home only to have a new fault come up, low oil pressure. I called them and had them take my truck back to fix that issue and made them pay for it out of pocket being that this fault never occurred before they took my engine apart. Out of spite, they messed up my alignment. When I FINALLY took my truck back from them for good, my truck was driving somewhat straight but my steering wheel was halfway turned to make this happen. I had to take my truck to another shop for an alignment job which cost me even more money. So all I ask is that if you're reading this, please don't do business with these people. They're going to over charge you for everything and when they mess up and you call them out on it, they're going to cause more issues expecting you to bring it back in so they can continue to gouge you. With all the mechanic shops I've dealt with in over 20 years, these guys are the worst.

Wasn't able to get a simple repair quote by phone or via yelp chat. My situation is unique, as I…read morealready know exactly what is wrong and how much the parts cost, just needed a labor quote and they couldn't give it. Seem like very nice people and family-owned business... A little disappointed at the communication, but would still recommend you give this business a chance as I'd bet they are great in-person with a vehicle in front of them!

Had complete engine replacement done and the quality and customer service was overwhelming. I will…read morebe do all my automotive needs with J&K. Thank you guys.

Jake at Fast Lane was a savior!…read more I had drove from San Antonio to Cooperas Cove to purchase a vehicle however, I had some concerns prior to purchasing it and needed to access to a vehicle lift (lowered muscle car) I rolled up to Fast Lane on a late Monday afternoon just minutes after closing. As I walked-in a gentleman seemed to be closing the books for the day and looked like the only person around. He greeted me and I apologized for being "that guy" and explained my situation. With a positive attitude and smile on his face Jake said let's take a look Sir. He crawled under the car for a few minutes with a flashlight and then said let's put it on the lift and see if we can take a better look and address your concerns. While on the lift he discovered some minor issues I was unaware of yet, deemed the car safe to drive. With Jakes help I was able to get the seller to work with me on the price and drive my "new to me" car home -- with peace of mind. PRICELESS. Very pleased with the service, professionalism and honesty at Fast Lane Auto. BIG shout out to Jake on choosing to provide outstanding customer service and a job well done! Thank you.

Please do not go into this facility if you are a woman, i was nickled and dimed. spent over $2,000…read moreand still have the INITIAL sound / concern ongoing even though I was reassured the services I paid for would fix my concern!!

I have used Hanks for different repair services for over 15 years and have had nothing but the best…read moreservice. Their work is top notch and once it's been fixed, I know it's done right. Hanks sets the gold standard for customer service, I would send my daughter here by herself, knowing she's going to be treated fairly, with respect, and that she would not be taken advantage of. I recommend Hanks to anyone that needs work done on their car. They are the kindest, knowledgeable people in the industry

I took my late 3rd gen ram 1500 5.7 hemi to Hank's for an estimate on getting some exhaust work…read moredone, specifically deleting both resonators and the muffler in place for a flowmaster super 10. They were very friendly and helpful and actually listened to what I wanted to have done and gave me a good price and a 2-3 day timeframe . I came back to drop my truck off the next day and they confirmed with a different guy exactly what I wanted so there was no miscommunication. Before starting on it, they called me and said they didn't have a super 10 in stock and would be an additional 2-3 days to get in but had a performance muffler in stock so I decided to go with that instead and a chrome tip since they had to build a custom pipe from the y-pipe back. I picked it up on Wednesday (started work Tuesday I believe) and I am very pleased with how it sounds and looks and really turns this truck into what a v8 should sound like. Thank you especially to Travis and Mike for helping me get this done!

They are always willing to help and are very friendly. They listen to what you have to say an go…read moreabove and beyond! I definitely would recommend!

My A/C went out on my 2009 dodge journey, i dropped it off on Monday & within a couple of days it…read morewas fixed & I had it back blowing ice cold, thank you Jacob.