We took my parents van here and Pete, helped us diagnose what was wrong with the car and explained…read moreand walked us through with what we needed to do. Pricing is good and they treat you like family here. We found our family mechanic for life here!

I'm back with another "Why aren't you bringing your car here" stories. Grab the opportunity by the…read morehorns! So....we live in Texas right? The heat is an unbeatable force we all deal with living here...if you don't know just ask around. I drive a black car with black leather seats and until recently...without the assistance of an a.c. GASP! Yes...I testify it's quite hard to deal with...especially with this shortcoming. But then Pete's steps in the save the day! My compressor was toast...the drier and condenser also had bit the dust...and to top it off....my a.c. system was insanely overcharged. It blew air hotter than a Texas wildfire. Not anymore. After talking with Pete and getting my parts lined out and figuring out an estimate...they began. And am I ever glad that they did. Now the a.c. is blowing wonderful coldl air and my family and I can enjoy riding together again. And...once again...i couldn't have found it for a better price. These guys are the real deal. Stop paying these corporate houses and support your local mechanics!! They are the best! They are the unsung heroes that let us live our lives on our time and how we deserve!

I had an appointment with the service department to change my oil. Beth helped me check in and…read morewas so kind and friendly. Rachel took my car to get oil change and was so very knowledgeable, and kind. Both ladies went above and beyond to help me have a pleasant visit. The work was done quickly. And the price was very reasonable.

Great experience. Will in the Service dept took care of us…read morewith an issue we had with another GM dealership in Waco and Michael Weithorn took very good care of us with the purchase of a new car

My vehicle is old has some complicated issues. I'm none about Poco since they've been open but I…read morejust never had use them several months ago I used them they did excellent work. They have been more than fair with me and went out of their way to keep me going. I would recommend Poco to anyone and I will use them as long as I'm living in Gatesville The service is excellent to work is excellent The place you could eat off the floor it's to clean in and out of the shop anyway just a wonderful bunch of people providing excellent automotive care to our community keep up till good work guys

Cannot say enough nice things about these folks. Our "check engine" light came on after leaving…read moreWaco. Car wouldn't go over 24 mph. Limped into Poco. They checked it out and determined it was an issue that was covered by our warranty, so they advised us to get it to a Hyundai dealership where it could be fixed for free. Didn't charge us a penny for this diagnosis. Then they let us wait in their office area as we waited on a tow truck. We were there for FIVE HOURS and they never griped at us. Even asked us if we needed something to eat. I'm a fan. These are awesome folks and I recommend them highly.

Wasn't able to get a simple repair quote by phone or via yelp chat. My situation is unique, as I…read morealready know exactly what is wrong and how much the parts cost, just needed a labor quote and they couldn't give it. Seem like very nice people and family-owned business... A little disappointed at the communication, but would still recommend you give this business a chance as I'd bet they are great in-person with a vehicle in front of them!

Had complete engine replacement done and the quality and customer service was overwhelming. I will…read morebe do all my automotive needs with J&K. Thank you guys.

I have used Hanks for different repair services for over 15 years and have had nothing but the best…read moreservice. Their work is top notch and once it's been fixed, I know it's done right. Hanks sets the gold standard for customer service, I would send my daughter here by herself, knowing she's going to be treated fairly, with respect, and that she would not be taken advantage of. I recommend Hanks to anyone that needs work done on their car. They are the kindest, knowledgeable people in the industry

I took my late 3rd gen ram 1500 5.7 hemi to Hank's for an estimate on getting some exhaust work…read moredone, specifically deleting both resonators and the muffler in place for a flowmaster super 10. They were very friendly and helpful and actually listened to what I wanted to have done and gave me a good price and a 2-3 day timeframe . I came back to drop my truck off the next day and they confirmed with a different guy exactly what I wanted so there was no miscommunication. Before starting on it, they called me and said they didn't have a super 10 in stock and would be an additional 2-3 days to get in but had a performance muffler in stock so I decided to go with that instead and a chrome tip since they had to build a custom pipe from the y-pipe back. I picked it up on Wednesday (started work Tuesday I believe) and I am very pleased with how it sounds and looks and really turns this truck into what a v8 should sound like. Thank you especially to Travis and Mike for helping me get this done!

Had a power steering pump replaced. Turned out to be bad.I took it back and they replaced it.Was…read moregiven some attitude when I took it back , it seemed they were trying to put it on me. They wouldn't even look at it at first. They seemed to be upset I didn't let them diagnose the problem originally. I am old school and I'm not stupid when it comes to my truck, I have over 300,000 miles on it and I am the original owner. I can tell by listening to it what's wrong with it and I've always been correct. The power steering pump was the original power steering pump it was whining like a stuffed pig, and the truck was not turning properly not only that I had had it diagnosed at another garage, but they were too expensive regardless,I didn't feel like the attitude was correct. I won't go back there for any reason nor do I recommend anyone else go there due to the attitude I was given. I kind of brushed it off when I left to have them fix it,when I returned to pick it up I felt they were uncomfortable with me being there and barely said a word to me. I don't know what their problem was. I am always nice and respectful to people and never went in there angry or yelling cussing. Nothing I was very polite on the phone with them and very polite when I took it back did not expect to be treated the way I was But like I said it is fixed now and working great. I have usually worked on my truck myself because I don't want or trust anyone else working on it however do eye cancer I'm not able to see as well as I should. My right eye is completely dark now,I hope in the future no matter where I'm at. I'm able to trust a mechanic more than I did this place.

So at the end of June this year, I had to take my 07 Silverado in to figure out what was causing…read morethe squeaking noise. The mechanics told me that they would inspect it and then let me know. We all concluded it had to be either the timing chain or the harmonic balancer. They had my truck for almost a month and I ended up spending more than double what I was expecting. After they replaced both parts, they then claimed that my lifters are going to need replacing and charged me an additional 2 grand for that as well. After paying for the parts they replaced, I took my truck home only to have a new fault come up, low oil pressure. I called them and had them take my truck back to fix that issue and made them pay for it out of pocket being that this fault never occurred before they took my engine apart. Out of spite, they messed up my alignment. When I FINALLY took my truck back from them for good, my truck was driving somewhat straight but my steering wheel was halfway turned to make this happen. I had to take my truck to another shop for an alignment job which cost me even more money. So all I ask is that if you're reading this, please don't do business with these people. They're going to over charge you for everything and when they mess up and you call them out on it, they're going to cause more issues expecting you to bring it back in so they can continue to gouge you. With all the mechanic shops I've dealt with in over 20 years, these guys are the worst.

Hands-down the best shop I have ever been to. I went in thinking I had a major issue that was going…read moreto cost a lot of money and they found it wasn't as bad as I thought. They are fair and honest. They worked with my hectic schedule and did work in one day most shops would have taken several to do. The biggest plus to me was Kevin. After he finished the work and I picked up my truck he said he would call me in a few days to make sure everything was still good and today he called! It's not often you find a mechanic shop that is fair, honest, affordable and dependable.

So glad these guys were readily available. They even came and picked me up when my vehicle was…read moreready. Very friendly, great and quick service! Thank you Kevin for a great experience.

This is the most amazing auto repair shop. I am a senior woman and was traveling alone from East…read moreTexas to the Hill Country. Ken, the owner, waited on a Saturday until late afternoon when a tow truck could get my broken down car to his shop. I got there about 6pm. Ken dropped me off at a nearby restaurant so I could have dinner while he went to find parts and then fixed my car. He was kind, helpful, professional, and went way above and beyond to help me get back on the road. He worked until after 7pm...on a Saturday! His price was very fair. I will never forget him or his wife Jody with whom I spoke with several times on the phone. They are angels, and I am grateful.

Our car broke down in Copperas Cove late one afternoon. Fortunately Ken was still there working. He…read morewas able to diagnose and repair our car in two days for an affordable rate. This is a reputable business and I would trust repairs done there completely. Thanks for being there for our family