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    O'Reilly Auto Parts

    5.0 (1 review)
    Open 7:30 am - 10:00 pm
    Updated 2 months ago

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    3 years ago

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    Batteries Plus

    Batteries Plus

    (2 reviews)

    Placed an online order for pick up. It's 1207 on a Thursday during lunch hour and I arrive at the…read morestore to pick up my order. There's a sign on the door saying they're CLOSED and will be back in 30 minutes. Was that a half hour ago or a couple minutes ago. Either way, it's poor service to close in the middle of the day. Wow. It took me a half hour to drive there and I was told they were open til 7pm when they called to let me know my order was ready. No answer when calling the store so I call customer service who tells me they can't adjust online orders after the store accepts them. They tell me the store was closed for inventory and that I would need to drive back there for a refund. Batteries plus customer service needs to do better. I'm on hold for 15 minutes to be told to go back and nothing could be done on their end. I don't live here. I have a flight to catch. I don't have time to drive back out there to process my refund or pick up the item. I call the store and was told they don't have the authorization to process refunds over the phone and would need to call the district manager. Im on hold another 15 minutes and was told they would call me back. It's been about 2 hours since this back and forth started and still no call back. It amazes me that the store isn't prepared to allow me to pick up the item and then expect me to drive back out there for a refund. I've wasted enough time. Don't want to risk driving another half hour there to find the store still closed and miss my flight.

    They have a big selection of specialized batteries and many other items. The employee that helped…read moreme with my search knew his stuff. Very cordial and customer service oriented. I am glad they finally got around to putting their store (Universal City) closer to my area.

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (7 reviews)

    Eastside

    went to check why my window wasn't working properly thought it was a fuse, I was hoping it wasn't…read morethe motor. A very courteous and friendly employee by the name of Raymon took his time to come outside and help me figure out what the actual problem was with my window button on my vehicle, even went as far as pulling up my instrument panel disconnecting the connectors something that I was not aware of, blowing into the control panel possibly for loose debris or dust, then reconnecting it and toggling the buttons and sure enough my windows started working again, i just wanna say thank you so much to Raymon for his professionalism and expertise customer service. Thank you again, sir. One the reasons why I deal with O'Reilly's great customer service.

    Where does one start?…read more The employees are too busy bragging how much they plan to drink after work to their fellow employees than engage with customers. The manager is conveniently never at the store. They will put you on hold forever hoping that you give up and go away. They do not go over a parts list with the customer to ensure all the items are present at the point of sale. The employees are apathetic, uninterested in customer service, and disinterested in their jobs. This store is trash and "managed" (I'm stretching that term to incredulity) by a absentee manager. The fact that O'Reilly's regional manager allows this store to continue with consistently poor reviews shows that O'Reilly's is a trash company with incompetent upper management. Save yourself money, time, and frustration and spend your cash at another parts supplier. This store is complete trash.

    O'Reilly Auto Parts - autopartssupplies - Updated May 2026

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