From what I understand, this place was taken over by someone new in the last year, I was pleased…read morewith the service I received before... They were fair and open-minded to the craziness I've brought in there, having no idea about my car or what it might need... That being said, the new people are more than fantastic, they had the opportunity to overcharge me for a service recently, they could've taken me for $1200 easily, but they didn't... They saw the problem, they offered a solution that worked and saved me $1000... I will be bringing my vehicle here primarily moving forward and I am so proud of the new owners for being so honest and sweet...Welcome to Madison!!! We're so happy to have you

Arrogant reception "lady" who acts dumb and sarcastic. I…read morehave been there two times and the first time they gave me a way expensive quote. I went elsewhere and got it done way cheaper. Second time I wanted something simple done, but they tried to make it into a big deal and charge me a lot for a simple procedure. Don't waste your time.

Outstanding service! Locally owned and operated as a family business. They took care of me at an…read moreextremely reasonable price. Their services are top notch!

From one business owner to another,…read more I truly appreciate Aylor's Towing for coming out to assist us with our customers' needs. Not only did they fulfil those requests, but they also took care of a few additional small tasks on the same day. We discussed potential future towing services, and the pricing they provided was very reasonable. It's always great when local family businesses support each other, and it looks like Madison and Aylor's will have a lot of future collaboration! Thank you again for today! Your customer service was outstanding, and we truly appreciate your assistance!

Brought the car in for check engine light. Paid $2500 in repairs for break calipers and installing…read morea side mirror and told check engine light was addressed...but No. They drove out to get my car and left a loaner. I was impressed! Two more return trips each time being told check engine was addressed but still wasn't. Didn't bother going back 4th time. Very disappointed.

Please do yourself a favor and make sure you get a 2nd opinion/estimate prior to having them do…read morework. They were going to install a new alternator in my vehicle and advised that they would let me know if I needed a new tensioner once they inspected it. After inspection they said a new tensioner was needed and it would be 3 hours labor for a total of $576. I called 2 other places (including a dealer) and they both said if you are replacing the alternator there really was no additional labor to replace the tensioner pulley as it only has 2 bolts. I actually called Macs back and discussed this with them and they wouldn't budge off their price. Long story short I took it to another shop (pretty big outfit) and saved $475 (This was the Troy Location)

Billy at Madison Ford was a pleasure to work with. He was informative and helpful! I was able to…read morefind a car that was right for me. He walked me through all the steps and knew every detail of the car. He even took the time to walk me through all the safety details after the sale was finalized. Great gentleman with an awesome sense of humor! Thank you Billy and thank you Madison Ford!

POTENTIAL FRAUD ALERT…read more I took my vehicle to Madison Ford at the end of September for service. At minimum they should have changed my oil, rotated my tires, filled my tires, and filled my fluids. None of those things occurred. For all I know they played poker for the 90 minutes I was sitting in the waiting room. I can prove all of my claims. The excuses they provided for not providing service were so ridiculous that a middle schoolers could see through their lies.

I won't be back. I called and made an appointment yesterday for 9:00AM this morning and the cost is…read more$120. Upon arrival I was told that the owners truck was stuck on the lift and it would be at least a half hour before he would arrive and remove it from the lift. I left and returned an hour later and they took my car in and I was told the service would take 45 minutes. An hour and a half later I received a text from the company that told me I had 10 immediate services required including battery terminal replacement, fluid changes and recommend new tires. Note: I just had the tires replaced by another company the day before. When I get to the counter the tech asks me if I have any questions about the text I received and I said No but I have a 20% Holiday Discount I printed from their website. The woman at the counter said my total would be $118 and I asked about the 20% discount and she said my $12 discount was included. I told her 20% of $120 is $24. And she said "this is what the system is telling me". I ended up paying $105 but when I got home I noticed a $8.64 job supply fee. What parts did they need to supply that I didn't receive?? Be warned. They are predatory. I won't be back.

Chris and his team are the best. Honest! I can't say enough great things. He has worked on our soon…read moreXB. Wouldn't go anywhere else

Quick response, great service and reasonable price. Needed my truck towed and Ryan was just what I…read moreneeded. I would recommend him to anybody needing a tow or service work.

Ryan is great to work with. Timely response, and excellent customer service. If you are needed a…read moretow, he is your guy give him a call!

My vehicle was taken in to address a rough idle. The shop failed to find the issue and claimed that…read morethe alternator was broken although it was functioning properly when dropped off. I was then overcharged for the replacement alternator. On top of this, there was a failure to address a warning light on the odometer. And, finally, I had a bad interaction with a lady hired for customer service. I would not recommend going to Integrity Automotive.

I was on a roadtrip when I started to have some car troubles. I am not from the area, and…read moretransparently I am quite clueless in relation to cars. I called up integrity auto and was immediately greeted with kindness and understanding. They got me all sorted out and helped me get back on the road. I wish I Iived a little closer so I could return to them if I ever needed additional services.

Jeff dropped everything in the middle of the night to come pick us up when we were stranded after…read moreanother tow company didn't show. We were incredibly appreciative!

Came quickly communicated well. No issues picking up my vehicle. Surprised to see they are located…read morein Greene County. A bit of a haul to Stafford.

Jumping battery Had…read morea dead battery. They were prompt, courteous and provided exactly the service needed. Did not try to oversell with unnecessary charges or services. Told us what was needed and where we could buy it.

Great help from a new employee. Bill was fast and friendly. I would give them a call in need.read more

Took my 2020 Silverado in for a Cabin Air Filter replacement …read more Quick and courteous service. Was given a fresh jelly donut and wanted the service to take longer so I could eat another one. Damn good donuts. Ended up using the restroom and spending about 22 minutes in there I was impressed at the cleanliness .could use music to help time pass. Overall a great experience .

They knowingly installed wrong parts on my truck. Vernon is a good mechanic but his staff under him…read moreare not up to par.