This is my second five-star review for Chris and his team (the first was in Google). 14 months…read moreafter Chris rebuilt the transmission on my camper van, the transmission failed while I was on the road in North Carolina. Chris was true to his word and his warranty-- he remembered me, remembered my van, and asked me for the opportunity to work on it. I shipped the van down to Florida when a mechanic in NC told me the transmission was "cooked." Chris saved me thousands of dollars because it didn't need a new transmission, just a replacement part. He did the work immediately and all for free (covered under the two year warranty). You often don't get to experience true customer service unless you have a problem. This is a quality shop -- they really understand transmissions, they do quality work, and they stand by their word and customer service promise. Trust them!

Creepy experience , I got a false, expensive diagnosis. There are other transmission shops in…read moreOcala ! Do yourself a favors and go elsewhere..

They are always so polite and do the job quickly. Very professional and honest. I trust them…read morecompletely for all of my automotive needs.

This place is GREAT. Very honest and do good work. Will not charge you for unnecessary work. I'm…read morenew to the Florida area and they were recommended to me. For the past 2 years I have taken all 3 of my cars there. From oil changes, to changing out a battery, to investigating a check engine light and NOT charging me for a NOT needed repair. I would highly recommend them.

Will definitely recommend and use them again! Very kind and helpful. They are willing to explain…read moreeverything going on and give you advice to help in the future. They had my truck in and out and did a great job over all.

Terrible is the best I can describe the service. I had a specific appointment to have my truck…read morelooked at. I brought it in with a relatively minor problem. Sadly, the shop uses appointments like doctors. Where appointments are for patients, but not for the attending physician. So, I waited a couple of days to get the appointment, and had the truck towed in before the specified time. They never called me, I called them, ONLY to be informed, they never got to my vehicle and it would be the next business day it would be looked at. The shop was closed for the weekend, ugh! I waited until later the Monday afternoon, still no call from them. So, I called again. And, got informed they couldn't look at my vehicle until Tuesday because they were short handed. I finally got a call on Tuesday the truck was ready. When I asked about getting a discount due to the truck languishing in their shop for 2 days, (plus the weekend they were not open). They got really pissy with me about me being irritated due to not getting my truck back "sooner". I was charged the full price. No apologies, MY RECOMMENDATION, IS TO TAKE YOUR BUSINESS ELSEWHERE. ITS A SHIT-SHOW for customer service. Please explaine to me in specific language exactly what an APPOINTMENT is for! They were great at excuses but terrible at service. Never use them!

Excellent service. Friendly staff. Always willing to help solve problems. The best in the county,…read morehands down.

I wish I could leave a negative 1. My car went through a rushing road flood on June 20, 2023 in…read moreOcala. At the recommendation of the towing company (see photos below) they referred Shannons. It was POURING rain. Not a lot of choices. It was brought there and onloaded after great difficulty going onto the truck. The driver had never dealt with a Mercedes before. When it had arrived after dragging it on the truck, I left my 2018 C300 4 Matic Night Edition 71,000 miles (1 of 300 built in the world in 2018) with Shannon. They would evaluate and call me. I heard a couple days later. Engine was flooded with water and needed a new or rebuilt engine. Progressive opted to install a new engine. Fast forward to September 5 after picking up the car. It was not right. I brought it to my mechanic (Shannons is 1 1/2 hours away from my home). My mechanic found a broken engine mount and transmission mount. I called Shannon and spoke to the Owner. I asked why didn't you tell me. His answer, "Your car was on my lift. My lift time is costly. I couldn't wait for Progressive". This cost me out of pocket $1300. It could have been $600 if it was done while the engine was out of the car. While replacing the motor mounts it was found to have a broken axle (it was thought from the dragging onto the truck). Progressive did pay for that. Do not use Shannon. Maybe their lift time is more important than your vehicle also!!!

The staff at Tom's are friendly, professional, and FAIR. They worked around my crazy schedule,…read morefound the issue and it was a warranty part, and sent me to the dealer with the diagnosis Info. They could have done the repair,charged me and I wouldn't know the wiser. Kudos they have a customer for life

A very reliable, hardworking and a trustworthy team! They Know what they are doing and greatly…read morepriced, I will continue to bring my car here for any mechanical needs!

This is the BEST place for Auto Maintenance and Repair. They are kind, empathetic, COMPETENT and…read moreAffordable, and do all they can to ensure you have a safe vehicle for you and your family. I Highly recommend this Auto and Fleet Service Center.

I have been there 3 times ..with unrelated issues .... that says something right there…read more always receive great service and a fair price.the owners Frank and Ryan are easy to work with and completely explain the work you need and just as important the work you do not need Their prices are far below that of dealerships. I cant recommend them more highly Paul

In coming to a new town, trying to find a good auto shop can be nerve wracking if not downright…read morescary! The good ones can be really expensive and the less expensive ones can be less than honest! EAS was like finding a needle in a haystack. I took my car to a dealership and that was a mistake. After them wanting to charge me an arm an a leg, I looked around for a second opinion. I was able to find these folks and after a diagnostic exam, they were able to give me an estimate for about half what the dealership wanted. They set about their work and after a couple of days, I was back in my car as if nothing was wrong. Their friendly service and attention to detail, will keep me coming back, even if I just need an oil change!

If you want to waste your money and time, go here. If you…read morewant to your vehicle to return the same way, it won't. Don't go here; they will rip you off by talking your ear off while not making any sense. Useless Service is what this place should be called.

It was easy to make an appointment; John was able to answer all of our questions. They performed…read morereliable work at a fair price. They also did a complete inspection on our vehicle

Craig is absolutely horrible! Malibu for a noise in the front and check engine light they didn't…read morefix anything on my car and give me a bill for $1215! Our sales guide Don was great, but their service and customer service in the service department absolutely horrible