I've been trying to help a dear friend by sourcing companies that could do a deep cleaning of his apartment. After over a week, they couldn't be bothered to respond to my request for an estimate. Completely understand if the company is busy but at least communicate one way or another. The company came with a recommendation from the hospital but I'm going to recommend that they take this company off their list to save others the trouble. read more

Brigador and her team went above and beyond on my project. My 92 year old uncle unexpectedly died mid-month. His apartment was stuffed to walls and infested with pests. I hoped to clear it out within two weeks to avoid keeping the apartment for another month. I live in the midwest and only had limited time to travel. NYC Hoard quickly provided an estimate based on photos I had taken a year earlier. Because of a huge snow storm just days before the project, the dumpster company refused to deliver the night before. So, she pivoted, rented a Uhaul and pulled in an extra crew to be sure the project was completed quickly. In fact, i was able to change my flights and get home a day earlier than planned. Excellent communication throughout the project. The team was great. I met all ten as they were finishing up. They were friendly and professional. THANK YOU NYC HOARD! read more

I contacted NYC Hoards on April 3, 2025, and was asked to send a video of my place, which I did right away. I received a response that said: "Thank you, please let me review and respond. I'll text back shortly." It's now months later, and I'm still waiting for a reply. No follow-up, no explanation just complete silence. I find this incredibly unprofessional. If you're going to ask someone to share a personal video of their home, the least you can do is follow up, even if you're unable to take on the job. I reached out for help and was ignored. I do not recommend this company based on my experience. read more

Brigador and team, Thank you for your consideration, organization, expertise, guidance, coordination, patience, and understanding. In addition, we thank you for responding promptly, showing up for a walk-through shortly after that, providing a reasonably priced proposal, and leading a fantastic team to complete a successfully executed plan. You will not find a better team leader to manage a sensitive, emotional, and overwhelming project. We are so grateful for your service. Rating 5 + read more

This is a solid company. I called a few other places to get quotes and the owner, Brigador, called me back right away. This was important because everyone has been scared to work during Covid. I was able to go through what I needed on the phone and then she came the next day for a walk through. The 700 sq ft apartment was filthy from a previous tenant, and I didn't know where to begin. She came in, told me what I needed, and her price was extremely fair and competitive. Brigador also walked me through the entire process and it took less than a week to finish the hoard with all the paperwork, etc. I highly recommend her and her team. Very pleasant people to work with. read more

Honest, compassionate and gets it done. I would definitely use NYC Hoards again. I was helping a relative move out of state. She had been in New York for over 50 years and had accumulated more than her fair share of stuff. Her 1 bedroom apartment was filled to the brim and also had a storage unit piled with things. In the end even after giving away furniture, boxes of dishes, books, chairs, etc, we still had about 2 dumpsters to hold 50 yards of stuff. I spoke with several different clean up companies and because I was coming from out of state arranged to meet with three clean up crews I interviewed over the phone. Brigador, the owner, seemed flexible and easy to work with. Most of the companies said they would move/throw everything out in one day. When I asked about looking through the stuff, the other companies felt they could do it as we are cleaning up. Brigador came with another plan of going over things the first day. On the second day,more going over things and throwing/moving out. I believe she tailored a planned based on my needs. During the review process, Brigador proved to be extremely valuable as whenever I had a question of whether to keep something, she gave good points to help us keep moving forward. The first day was mostly her team bringing out things from storage and showing me the contents of the boxes. I would then say keep or throw away. At a certain point they would know what things I wanted to keep and things to throw. But I saw everything before a decision was made. Most of the stuff I wanted to look through was her old files and paperwork. At first, I wasn't sure how this would work, but basically I would tell them paperwork I'm looking for and which ones I didn't need . They woul look at each piece and save pictures,address books, bank statements,etc. If they came upon a new category of paper they would ask for my opinion. They also knew where to search for hidden money or valuables. They checked the contents of each pocket or empty bag, just in case. Seeing the time they spent with me to go through my relatives stuff was very emotional and her team made me feel comfortable through out the process. One thing that strikes me as most important was that they would always review stuff while I'm there. In one case, she found a few hundred dollars of cash and immediately handed it over to me. The company is built on strong ethics where I developed great trust in their people. What I learned - Cleaning out a hoarders stuff is very difficult. It would have been more difficult if my relative (the hoarder) was there. It took a total of 5 days, I spent a day before prepping, a day sorting with them, 2 days of more sorting and giving away stuff on my own and 1 last day of sorting and moving stuff to dumpster with them. If I was less involved, I think they could have moved faster, but they made sure we went at a pace that I was comfortable with. Be prepared things don't go always as planned. Things can change because it depends on your hoarder what type of things you had to sort. My relative did a great job of packing things in and Brigador had to order a second dumpster. To give her credit she smooth talked the dumping company to provide another dumpster the same day. All I can say is that she tries very hard to get the job done and kept things on track. Because my relative did pack in more and of the extra dumpster the price did go higher. She didn't give but kept it very transparent the way she handled it. I felt extremely fortunate to have this company in my corner as I would have taken several weeks had I tried this on my own. Thank you again NYC Hoards for the awesome job! read more

This is the best cleaning service in New York! There are not enough accolades to describe someone who has gone above and beyond the call of duty when I was in dire straits looking for someone to clean a relative's apartment while he was in the hospital undergoing cancer surgery. He mentioned that his apartment was a pigsty and there were plumbing issues. I knew I needed something more than a housekeeper. Also, I have COPD, did not have his keys and needed someone to take the ball and run with it. After calling a few companies and leaving voice messages, Brigador was the only person who called right away. We spoke and as soon as my relative's keys were in my hands, Brigador came to my house and got the keys and went over to access the situation. She sent me photos and videos of the condition of the apartment and then called me to discuss what would be done followed by an email including a list activities and pricing. The cost of all that had to be done was extremely reasonable. I immediately felt a sense of trust. As the job got underway, Brigador sent numerous photos and video describing in detail what was done, and then followed this up with multiple calls and texts to make suggestions and discuss what would need to be done. Operating as a general contractor, Brigador reached out and got bids and interviewed numerous plumbers and painters to obtain reasonable pricing for the jobs. For each job, she was there to let the workmen into the apartment and locked up after them each workday. The painting included smoke remediation as well and Brigador carefully interviewed the painters to make sure they knew their craft. Additionally, she found someone to steam clean his couch. As the transformation of his apartment proceeded I sent numerous packages of items he would need when he returned to his apartment. Brigador collected, opened and staged his whole apartment with the new items which included a bed, curtains, towels, cleaning supplies and miscellaneous necessities. I am so grateful to Brigador for all she has done. She saved my sanity and provided my relative with a sanitary and beautifully arranged apartment. When he arrived home, he told me, "This is beautiful". I intend to continue to use Brigador's services by having weekly housekeeping services for him. read more