Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

I wish I could give a 4.75 stars. The service quality was excellent and they worked efficiently. We…read morescheduled an afternoon service window, but then during the window, they called to state they wouldn't be able to make it. However, after discussing the rain forecast and my work schedule, they ended up coming out the same day we scheduled in the early evening. It was frustrating for about an hour, but it all worked out.

Rich came out and was friendly, provided excellent customer service, and did a great job on my car…read moreat a very good price!!

After he fixed it, the crack on windshield was too noticeable I had to go to safelite. I didnt have…read moreto pay anything. Insurance paid for repair, now it looks less visible. I should have just went with safelite repair or replacement.

Best price, very quick and friendly service. Had the chip in my windshield repaired within a few…read morehours of reaching out for an estimate. They did a great job & would recommend them.

I had to have one of my side windows replaced, after an attempted break in over night. Luckily my…read morecar alarm went off and they just broke the window. I called about three places and went with Flash. They were priced better than the other two places I called, they came out the next day and replaced the window at my location. I didn't time it but I'd estimate it took about an hour and half. They not only replaced the window, they also cleaned out the broken glass and showed me everything was working when they were done. From beginning with my initial call to the very end, they were very professional, very polite and really easy to talk to. I'd highly recommend them and want to thank all of the staff for a great job! Thanks!

These guys are great. Detail focused and had my interest in mind at every step. They are absolutely…read morethe only company I would trust for my beloved vehicles' glass.

My car was broken into and they attempted to steal ( Kia) and I needed my passenger side glass…read morereplaced. Neil returned my text promptly and was at my house within 2 hours to install the window. I couldn't be happier with Niles Auto Glass and highly recommended them!

I found a chip in my windshield from maybe a week ago and was preparing to repair it myself until I…read morewas reminded to check with my insurance policy to see if it's covered. I called my Allstate agent and he did confirm that it was part of my policy, then filed the claim and set up the appointment at Safelite for me. When I arrived I spoke with David and at first had to clarify that a claim was actually filed, which was my mistake for not explaining the situation clearly and making it seem like I was just walking in without filing one. He was really nice about it though and was very informative, first confirming again that it was covered, then letting me know that the repair won't make the chip go away and there's a risk of the chip turning into a crack during repair. He was also up-front about how much my deductible is on the off-chance I'd need to replace the entire windshield. He gave me an estimate of 30-40 minutes for them to finish, pointed out their water/coffee/tea station and where the bathroom was, clarified where the chip was, and got to work. After ~35 minutes he came back out to tell me they were done and that the repair was fine and cured so I didn't have to worry about ruining it. Aesthetically you can still see the chip a little bit, but it's much better than before. Overall this was a very straightforward experience with no surprises, and David was fantastic and a very friendly and helpful guy!

This isn't my first rodeo with Safelite…read more Would you believe I had two windshields replaced in the same year, not to mention a service call to repair a chip? But anyway, it would be logical that Safelite would be familiar with my model of car. So the second time I called Safelite, I had pushback that they couldn't replace my windshield. Then they called me back with an appointment. They called me yet again to schedule an appointment at another location, over an hour from my house, for 8 am. I received a call the very minute I was going to leave my house for my 8am appointment (mind you, it's an hour away), that my repair couldn't be handled at that location. Very frustrating. This ends well, however, because I was able to have my windshield replaced at this Morton Grove location. And before I could get cracked windshield #3, I sold the car. TLDR: lots of back and forth to get windshield repaired. Also, cost of windshield was $2500, so you can understand why I wanted to go through insurance and use Safelite. Also: trucks and landscape trucks driving on Edens without covers = bad.

I had a broken tailgate glass and asked a couple of quotes on yelp, German from Viper replied very…read morefast and give a very good price, based on the number of the reviews, I scheduled appointment with him. He arrived with his van, did a very professional job, but one of the parts on the truck accidently broken. He assured me that he will take care of it, a couple of days later, he found the parts, drove to my house and get it fixed swiftly, voluntarily gave me some discount. I think that Mr. German is an very professional and honest person, he really cared about the business and clients. Highly recommended.

Jermaine and Juan came over and fixed up the window in no time. Went above and beyond in cleaning…read moreup the mess. Great job, thanks guys!

Gerber Collision & Glass at this location has done a phenomenal job repairing my vehicle. It is a…read morelengthy review, but one worth reading. First, my car was heavily damaged by a HEAVY thunderstorm that struck most of the Chicago area back in June 2026. A tree fell on it, damaging the hood, roof and pillar. The extreme high winds sent flying debris that nicked and scratched all sorts of areas of the car's body. I filed my claim with my auto insurance. Their estimate on repairs seemed unreasonable due to the damage. The photos I submitted to my insurance company did not capture the depths of the damage. For the wonders AI (Artificial Intelligence) does, it does a poor job in assessing damage and REAL cost of parts and labor. Get an Estimator. Always. Don't trust AI for the cost auto repairs. At this shop, I was able to send my claim number and estimate from my auto insurance via email. Renee welcomed me, and walked me through the process. I'm very thankful for her patience, warmness and execution in terms of paperwork and helping me by contacting Enterprise to schedule a ride to the premises and obtain a rental vehicle. Throughout the week, Renee called me to let me know they were waiting for my insurance company to approve Gerber's estimate. The auto insurance company took a week or so to approve the new estimate from Gerber Collision Repair. It seemed like the insurance companies were backed up with claims during that time due to the sudden surge of vehicles damaged due to the extreme weather-related damage. If you're from Chicagoland you would easily recall this thunderstorm in June. I've to commend Luis (Estimator) for doing a VERY thorough job in calculating the real cost of repairs to my vehicle. The estimate was more reasonable than what my insurance company originally offered. He had an eye for the extent of the damage caused by Mother Nature. Once my auto insurance company approved Gerber's estimate, they got to work. Please always get an actual Estimator (a real life person) to look through your vehicle's damage as their knowledge and experience is more valuable than AI. Thank you Luis for having my vehicle's (and mine) best interest. It did take some time for my vehicle to get repaired. My insurance company could only cover a certain amount of days for the rental vehicle. I appreciated Gerber Collision Repair in covering the cost of the few extra days of the rental vehicle while my car was being finalized. This gesture meant so much to me. They took care of me. The hazardous smoke from the wildfires from Canada that came through may have delayed repairs. I don't know how safe it was to work in a repair shop during the poor/hazardous air quality. I know ventilation is a priority in a repair shop. I hope the safety of the staff at Gerber was prioritized. These were factors beyond Gerber's control. Again, be flexible. When I went to pick up my vehicle, Nick greeted me. He was very warm and made eye contact. He answered my questions about a deductible, walked me through the paperwork, made a couple of phone calls to get answers to my questions. Nick made sure to get Enterprise the rental vehicle back. A very personable and knowledgeable gentleman.He shook my hand at the end. This gesture and service etiquette I thought had been lost. Great job Nick! When I stepped outside to inspect my vehicle, Fredy the Technician who worked on the body and repairs of my vehicle walked me around to inspect it. My vehicle looked beautiful! It had not looked like that in years! The technician appeared to be very proud of his work- and so was I. The paint job was outstanding too! He gave me advice in maintaining my car's paint so it would continue to look pristine. Always listen to the experts! Huge shout out to Fredy! Overall, I highly recommend this shop. I'm very pleased with the staff in how personable they are. Great work Gerber Collision & Repair in Des Plaines Illinois! Love the staff here! -Alonso S.

Outstanding Customer Service! I cannot even tell you how pleased I was with both Renee and Nick!…read moreTrue hospitality and very professional! Thank you both for heping me with my 2020 Atlas Crosssport! The customer service was outstanding and the job on my car is flawless! It was a true pleasure meeting you both and will be sure to tell everyone about the wonderful service you both provided! Thank you so very much for everything!

Quick follow up and reasonable prices. Haven't had work done yet but they left a good impression.read more

I came to Pure Fleet to get PPF & ceramic coating on my Mazda. Bob was extremely kind,…read moreprofessional, & knowledgeable. He answered all my questions & walked me through the entire process. He even texted me updates & pictures of my car & what he & his team did that day. He provided amazing customer service & even better quality work. There is a huge difference on my car. If anyone wants any work done on their cars, go to Pure Fleet. They will not disappoint! Thank you Bob!

Yes! Billy was wonderful handling our situation with insurance and the car came out like brand new!read more

Had some warranty work done recently, (repair rust on hinges, doors and hood) on my 2020 Jeep…read moreGladiator at Cosmetic. The experience was first class! I always prefer to have any type of body work done on my vehicles over the years at Cosmetic. They always do a great job. Shout out to Billy! ,the shop manager. He made the process easy and seamless. My Jeep looks great again! The paint job is awesome! I would highly recommend anyone to go to Cosmetic!