My bamboo had a problem recently, I cleaned it, I replanted it, but the new stalks are very fragile. I have one window that was giving it too much light, and and another that wasn't giving it enough. So, I bought a bamboo plant as a gift to my bamboo plant, to create the rainforest sunlight they love sIo much. I got my order, and the stalks were yellow. I called the company, spoke to Julie (an angel), and we were going to give it a few days to see how it did with the indirect lighting. She called me in two days. The bamboo is strong, shows no signs of problems, and actually has little buds coming off at the node below. It's healthy, it's just the wrong color. Julie is sending me a new order. I only have the second container that was making the roots too hot and growing algae. She helped me know if the container I found was good enough, she taught me about the perfect rocks, and most importantly, there was a problem, and she called me back. I was so distraught when I first called her, because I could not throw away the bamboo that was just the wrong color. She made me feel so much better. I hope that NW Wholesalers stays in business for a very long time, because Julie will be the only person I call for plant needs, issues, or hopefully not, "Please tell me what to do to save this plant!!!). I am very grateful. I know it is a plant, but I am so very grateful for her kind heart. I was in a panic until I talked to her, and the company and her deserve a spot in the number one spot for customer service. I haven't even received the second order, but I know it will be perfect. Thank you Julie and everyone who works for you. Your company absolutely blew my mind with your assistance. All people buying bamboo, call her! read more
