Used to bring my uncles bmw here but stopped after finding out the mechanic never did oil changes. What a disappointment when's there's a lack of integrity. read more

Marlon (NW Autowork) is top notch! I have a e90 m3 and had him and his tech Spencer install solid rear subframe bushings for me. They did a fantastic job! A+. If you have a bmw I highly suggest this shop especially if you're in the Tacoma area. I'd say they are the best and I wouldn't even bother with any other shops if you have a bmw and live in the south end. They are really the best and pricing is fair. You've earned my trust Marlon and Spencer is awesome. I'll be back again for future mods A++++ Thank you again guys! read more

Paid close to 2k in cash while not even resolving my issue, the vehicle has the same issues it went in with DO NOT TRUST MARLON I have brought my vehicle to Marlon for years. From when he was an independent mechanic in a small open garage shop in Lakewood after he left BMW Northwest. Now he opened a bigger shop and hired employees and Marlon essentially oversees things and doesn't do a lot of the work on vehicles brought into the shop himself. The mechanics that work here are new mechanics with not a lot of experience on these vehicles. Since then Marlon mostly handles calls and works the front desk. His operations have gone completely downhill. Marlon's ego is too big for him to finish repairs on customer's vehicles. He will judge you the moment you walk into the door and do his best to take advantage of getting the most money off you. He may be nice in front of your face, but when you leave the door he will walk like he is tough guy with jealous spite. He carries jealous spite and can't finish repairs on time on customers who feed his business with money. He is incredibly lazy, unprofessional, and has terrible customer service. He wasted my money, and more importantly my time coming to Tacoma in traffic many times with an unfinished vehicle. One of my biggest mistakes was to let him and his clowns lay their hands on my vehicle. Before picking up my car to see if the BSD codes go away he tells me he tests drives it. I tell him very clearly over the phone are all of the BSD and voltage codes gone? He tells me I drove it for a while and the car drives OK and good to go. I drive back from Seattle to get my vehicle and what do you know? The voltage issues persist. I drive back to the shop the next day and then he starts making excuses saying he has other cars in the shop and that he can't source an alternator. I told him you can order a genuine one from the BMW Northwest parts catalog. He then tells me you should order it. Needless to say, I get my alternator installed at another shop and the BSD issues are still there. That's another $800 with parts and labor down the drain. That goes to show how unprofessional he and his staff are. All Marlow did was contribute to anxiety with an unfinished vehicle. It all started with him saying I have the wrong battery on my vehicle and he installs a world source one battery. I agreed with him to change my battery and water pump on my n55 since I was having an abnormal loud water pump and having voltage issues where the water pump line is connected to. He and his techs also installed a UUC sway bar with endlinks to my KW 1 suspension. When he and his techs installed the sway bar it clunked and hit against my rims. I contacted UUC and told them my tire, rim, and suspension setup and they said it will work no problem. Marlow and his clown technicians installed the first endlinks incorrectly and it popped out of place. Marlow then told me I need shorter endlinks, and I ordered shorter ones. The shorter endlinks were again installed incorrectly and created a bind with my sway bar because the sway bar was not adjusted with the vehicle at ride height. The length of the original endlinks was fine, just a poor install by the shop. I showed the install to UUC and they laughed saying at how any shop would install 11.5" endlinks on an x drive with the vehicle on a lift pre-loaded. Preload refers to stresses in the suspension when the car is at rest. A preloaded swaybar is one that is twisted. My sway bar was twisted at the 11.5" endlinks and hitting against my rims. He let the car drive out of the lot like that because he is lazy and does half-ass effort and just cares about putting more money in his pocket. I have been too nice to him for too long enough to be treated this way. He left the job half done because they do half-ass effort. If you want to be lied to, taken advantage of by a shop that has 'built its reviews' then look no further and go to NW auto work. read more

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Marlons is extremely knowledgeable and reliable! His prices are fantastic. I would highly recommend using this shop for tryout BMW! read more

NW Autowork - Auto Repair Near Me - Tacoma, Washington

They seem to have a $5000 want from everyone with a need. Dropped my vehicle off and paid 3k for transmission but the vehicle came back with every light on the dash back to me. The owner told me it was delivered with this, but after showing pictures on of the dash and documentation from the other shop I received got no response. I've checked back with the business and he claims he has no idea. He did offer $1,500 for the vehicle to take it off my hands but I told him I just paid 3,000 for his part and service. Take your chance? Previously my friend had a transfer case issue. He got his and the issue still is there. I'm sharing my non resolved issues with my friends after good money was paid and no issues resolved. read more

Great service! Marlon is a honest, knowledgeable person on BMWs. Pricing is awesome! Thanks!

This guy really knows BMW's. I brought him my 2010 BMW X5 that has 90k miles on it. I keep it as perfect as possible and you'd have a hard time not thinking it was more like 4 years old instead of 10. These guys will help me get my e70 to 300k miles, I'm sure. read more

First off I can't thank these guys enough!!! Marlon huge shout out to you and your crew, I had struggled for days and finally decided to bring it in to the pros! They had the car for a day and figured everything out and got me all squared away just talking with Marlon his knowledge on bmws is remarkable but to run a shop and do great quality work for a reasonable price is hard to come by these days without being ran in circles. These guys did an awesome job and I will definitely be coming back and referring anyone I know to them! Thanks again guys read more

Marlon is I feel to be an honest and hard working individual who tries his best to do right by his clients. He performed fast and reasonable work on my 2013 BMW 335XI. I have called on him to service my vehicle several times and recommend his services to others as a trustworthy and accountable service professional. Mike T. read more

Officially my Mechanic Got some down pipes installed this past weekend,Marlons' workmanship is of high quality and he is very knowledgeable he even checked for issues that may be hiding within the engine at no extra charge. his prices are very good too.i highly recommend him read more

A+++++++ I've officially found my new mechanic. Will be back for any and all services needed for my BMW. If you own a BMW and don't want to go to the dealership, this is your spot to be at. read more

NW Autowork - 97 E38 - Auto Repair Near Me - Tacoma, Washington

Recently brought in my 2000 BMW M5 and had a great experience with NW Autowork. The cost was very reasonable and the work is above my expectations. NW Autowork installed full supersprint exhaust including headers, BMW Performance Big brake kit, coil overs, and replaced worn suspension components. Diagnosed and repair problem with keyless entry, thermostat and coolant leak. Very happy with how fast and efficient the repair and install happened. NW Autowork kept me informed and even sent me pictures as the installs happened. read more

I had Marlon install my N55 Downpipe. You cannot ask for better service! After dealing with plenty of shady mechanics, it is great to find one that is on time and does quality work at a very reasonable price. read more

I bring my e46 m3 and my wife's x3 here. We love BMWs and his service is fantastic. Not only that, but the owner is a BMW certified tech. You don't normally find certified techs outside of the dealerships due to the cost of the training. Talking about $10000s not just some Icar classes. The prices are fair and the work gets done quick. Bring your BMW here! read more

Quick honest assessment and work. Friendly and frank discussion. Marlon did what was promised and at the price that was quoted. Would definitely be back and recommend this place. Thank you! read more

Let me start of this review by saying not only does Marlon do quality work but he's a very personable guy and knows not only how to do maintenance on bmws etc but he also can do performance installs as well. I would highly recommend him to anyone who wants someone who knows what they're doing and can depend on quality work. read more

After dealing with shady mechanics, it's nice to find one you can trust! I have a BMW 328i. Marlon is professional, and knows what he's doing. Highly recommend to anyone who's looking for a good mechanic in the area. read more

Great Service hands down, took my 335i to several shops in the Puget Sound area some quoted me outrageous prices others seemed very unknowledgeable. After reading some reviews on here I gave Marlon a call. He gave me a great price on a water pump and fixed a window that wouldn't roll up. Even fixed some smaller issues I forgot to mention at no cost. Excellent communication and he really knew my car which I liked. This guy is great if you have a BMW take your car here immediately. read more