I purchased a new Ford F150 from Titus Will Ford in Tacoma and they sold me an extended warranty through United Car Care (UCC). I have never filed a claim until now. My rear brakes started making noise so I took it to the local Ford dealership, Ford of Kirkland, because I had moved to King County. In addition to brake pads and rotors, I needed new calipers which cost over $1,100.00 extra. I filed a claim with UCC because the mechanic felt that the calipers had failed - I agreed. UCC denied my claim so I posted a negative review about Titus Will for using UCC. The Director of Customer Service, Dawn Walston, took immediate action! She contacted Ford of Kirkland to collect information and then reached out to UCC and spoke with the UCC claim adjuster's boss. Dawn really knows about car repair! She determined that the calipers did in fact fail and should be covered by my policy. She convinced UCC to honor my claim! In addition, she had a check sent to me directly from Titus Will to speed things up so I would not have to wait for a check from UCC because they're located in Colorado. WOW! This is customer service like I've never experienced! Titus Will did not make a dime off this repair and yet they were willing to go to bat for me! I don't know how on Earth Titus Will found such an amazing employee like Dawn Walston!! She is just amazing! I'm going to make the drive to Titus Will for all my future repairs and car purchases. Highly recommend!! read more

Avoid Service Department. Brought in my 21 f-150 with harsh shifting from the 10 speed (if you know, you know). Staff is courteous and polite. Paid $304 for them to tell me nothing is wrong. I disagree, but I understand that I agreed to a $250 diagnostic fee. The icing on the cake is $25.63 in "Shop Supply and Environmental Fees." When I inquired, they mentioned the paper floor mat and plastic seat cover. Bonus round: check out the service prices read more

Titus-Will Ford - Service prices - Car Dealers Near Me - Tacoma, Washington

Dont be fooled Don't pay extra for the dealership service because they are the specialist. Took my ford f 150 in for ac while in the recommend front, rear, and transmission fluids be changed. All good they are the specialist it will be done right I'm paying the extra to trust things will be done correctly. Got a call all done $5040. Go pick up last Friday and ac doesn't work at all no cold air. The specialist should have caught this in the checks and procedures it's the extra I paid for. Take it back in. Get a call the next day the clutch on the new ac compressor failed so they are going to replace the clutch. So now I will have a new compressor with an already replaced clutch. Glad I used the oem dealership parts. It some how failed in the short time they finished their work and I was one hundred yards down the road (probably before but i didn't notice until then). So in I go the third time and before even putting it in drive I try the ac seems cold but wait it blows only at one speed so in again I go. They find it is a resistor that burned up and replace it. Once again the extra I paid for the Ford specialist didnt catch this in practices an procedures? Never once did they try to go above and beyond for the mistakes. I honestly question if they changed the fluids and if so was it even done correctly. Go to anywhere else to spend your money. read more

I just completed my purchase of 2023 Ford Mustang. Brian, Kip and Zach were OUTSTANDING!! read more

Titus-Will Ford - Car Dealers Near Me - Tacoma, Washington

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Vehicle was in service department for THEEE WEEKS with a check engine light being one issue. Within a week of finally retrieving said vehicle at a cost of $2000. The check engine light is back on. I'm sure they will attempt to remedy it. BUT I can't see my company being all that eager to provide a rental while my van sits in their back lot for another three weeks read more

We used Jared as a salesman and he was great, worked with us on trade in and was laid back and pleasant to work with. Great rates and prices. would definitely suggest them for any future purchases. read more

Well, I purchased a new escape and traded in my old one. On the day of purchase, there was a series of snafus that occurred, which had me going out of my way at least two times trying to finish the sale. After the purchase, I realized that the escape didn't have a hitch. I'm disabled and use mobility equipment, so it was very important for me to get a car with a hitch, and I should've looked for that, but I was in a hurry because I had to get to work. I stopped in today to discuss the entire situation with the sales manager. His name is Brian. He listened to my concerns, and after doing what he could to make sure I walked away satisfied with the deal I got. He dealt with me and offered a reasonable solution to the problem of not being able to tow mobility equipment on a ramp. I bought my first Escape via Lakewood Ford. That transaction was a bit messy, but they did right by me as well, which is why I chose Titus Will Ford in Tacoma for my next purchase. I figured that if they did right by me before, I could have assurance that this purchase would be similar. Kindness goes a long way. So, be assured that if something goes wrong, they will try to make it right, by my experience. Bigger dealerships have more room to work with when coming to a deal. I'm happy with the car. read more

Really wonderful service people who are knowledgeable and helpful. The sales man I was joking around with was great too. I didn't buy anything this day, but I would recommend it based on their people, and I may be back if I find what I am looking for. read more

One here to get my car checked basically a diagnostics and everything that's going on later on after picking the truck up they said I didn't pay for a full diagnostic. I paid for one thing to get checked and I let them know that they were not very clear about that and all they had to say was I'm sorry we apologize. I would've never went through with it. If I didn't know, it wasn't gonna give me the full diagnostics of my truck and because they had a miscommunication I don't see the accountability other than apologizing, but hey, bring your truck back. We'll look it over. that's all I really had to say but these companies, including the people they don't care about the average draw because they have so many people coming in. That is like hey what is that one customer going to affect our overall business? read more

I recently purchased a new F-150 from Titus-Will, and the experience was excellent from start to finish. Joseph R. helped me in the weeks leading up to my purchase, walking me through options and staying extremely communicative and helpful throughout the process. When I was ready to buy, he happened to be out sick, but Mic Day stepped in seamlessly. Mic made the test drive and purchase process smooth and straightforward, worked with me to come to a great price, and really made the entire experience stress-free. Both of these salespeople should be commended and promoted for their professionalism and dedication. Based on my experience with Joseph and Mic, I would definitely come back to Titus-Will in the future. read more

Jason in service department was just a great person from in and out he really helped me out in getting my car fixed and service quickly with the replacement of my mustang Mach e battery with in two days.. thanks Jason I'll definitely see u in future read more

Fox News in the waiting room is off-putting to say the least. Service overall is usually good.

This place has the best salesman. Jared Greenwood! Uber knowledgeable and super helpful. Not afraid to say "No, let's keep looking, we can go cheaper". Awesome service! 10 stars. read more

Jimmy was super helpful and kind in the service center! Super quick in and out in 45 mins!

Great service, couldn't recommend Ricky more! Helped the wife and I get into a new bronco and was very patient with us and found us the exact model we were looking for. Would 100% recommend. read more

lying pieces of shit. I have a Titus will life time warranty that clearly states seals and gaskets are covered. a one page document. In 2021 Titus will Ford in Tacoma said they would not honor it. Whomever they used for underwriting the policy denied my oil pan seal leak. so did Titus will. Jump to 2025 again an oil pan seal leak. When I called and asked if I was going to be fucked over again, person on phone said I had an extended service contract until 2028 or 300k. Not the lifetime warranty promised in writing with titus will all over it. I scheduled an appointment to fix an oil pan gasket leak. Day of appointment no one looked at my vehicle. Next day I received voicemail that yes oil pan seal leaking. (only that). I was also told insurance people needed to look at it and that would be Tuesday or wed next week. Thursday next week I called and was told the insurance people hadn't said anything. (only that). following week on day 15 Titus will had my vehicle I called and was left on hold for 2 hours before I hung up and called and left a voicemail asking about status of my vehicle. 5 hours later I was called and told the oil pan leak will be repaired by Wednesday the next week, then I was told there was another oil leak that wasn't covered and if I would approve the repair. I chose not to argue on phone and let it go, even though it was fucking wrong. vehicle was not ready on Wednesday, it was finally ready for pick up on Friday. On Friday I got told it was an honest mistake no one told me about the non covered oil leak. I called bullshit, and pointed out that hiding a sudden charge in WA and the USA is illegal, I kept being told it was an honest mistake. Honest mistake for 15 days, bullshit. On day I showed up to get my vehicle I asked about the surprise oil leak, got nothing other than, it was an honest mistake. i told service people I don't believe them, then I asked why this surprise oil leak isn't covered. I was told it wasn't part of my warranty , my warranty clearly states seals and gaskets are covered. Service people started to justify by it isn't an internally lubricated part of engine. shocking oil pan seal isn't an internally lubricated part either, but it was covered. Titus will auto group clearly trains their people to not be honest and not read actual Titus will produced documents. DO NOT DO BUSINESS WITH TITUS WILL ford, Chevy, Toyota, etc r whatever with that name. Titus will is a company that prays on the fact no customer has the money to take them to court for their civil and criminal violations of the RCW and USC. Bon Ferguson AG office refused to investigate Titus will in 2021, now Bob is governor, pretty sure Titus will wont ever be held to account to me or anyone they screwe. read more

Peter Rodgers is one of the kindness humans my wife and I have ever met. We both bought cars from this dealership and Peter helped us through the process. He was so kind and such a good person to work with. Made the process very easy for us. Thank you for all your hard work Peter. I'm so glad you come out and greeted my wife and I when we first stopped by. You were a blessing for us. THANK YOU! Also, the finance lady who helped us was also a blessing to work with. We had great conversations and she also made the process easy for us. THANK YOU! to both Peter and the finance lady. read more

Purchased a used 2021 Ford F-350 (~$70,000). The truck was sold with one bad battery; both batteries were clearly labeled as having been installed 1/03/23 (concerning that the truck was only 3 years old). Even though the installation date was clearly etched into both batteries and the Ford battery warranty label was "36 months free replacement" the dealer would not honor the 3-year warranty on a battery that was only 16 months old. Update: I am happily changing my One Star review to 5 stars! Dawn contacted me as soon as she saw my review. She has made sure that everything was taken care of. She compensated me for replacing BOTH batteries, the cost of the diagnosis at another dealership and included a free oil change. What a refreshing change from the last time I bought a used truck from a dealer in Roseburg OR. They had zero interest in correcting any problems with the truck I bought, and I was pretty much expecting the same here. I was very wrong. Both Tim (sales) and Dawn were excellent. I would not hesitate to purchase from Titus Will in the future. Dawn spent quite a bit of time with me on the phone explaining the miscommunication and was excellent. It is rare that customer service this good exists. It's above what I expected especially for a used vehicle. Kudos to Titus Will for really caring about their customers! read more

Don't buy any car here unless you want it to come with LOTS of problems oh and to top it off! Their service loves to bust things and not fix it! How wonderful! So happy I got to notice today that my hood latch was intact BUSTED when I went to get my oil change done somewhere else. Never coming here again. Toyota provides better service than this joke. read more

There is plenty to like in there service department. First there was only a few days to wait for my appointment, the staff was friendly, the place was spotless, they found the problem in a day that the dealer in Kent couldn't in 2 weeks. The loss of 1 star is for price. They charged a huge amount for labor. But the other dealer charged me over $600 and didn't fix the problem in 2 weeks. read more

Looking at a used car, finally got a price, and it was more than 20k above when the car was new, that's dealer choice to gouge and damage their reputation long term, car dealers have not lived through semiconductor allocation, its my industry, I have, and the memoires of gouging stay with the customers for 30 years. Main issue is TITUS manipulated the window sticker original MSRP to justify price- fine have it at 200k but ANY modification of a window sticker is either illegal or SHADY. read more

Titus-Will Ford - base MSRP that should be on the and was on the original window sticker would be 71k they modified it - Car Dealers Near Me - Tacoma, Washington

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Absolutely abysmal customer service. I came in looking at the cars on the lot and asked the salesman about lowering the markups or making a deal on a Bronco. He just chuckled and started walking away. When I called him out he basically said I should come back when I'm ready to do business... The more Ford allows the dealers to lie, cheat and rip people off, the less people are going to want to buy your cars. I'll never step foot in a Ford dealership again until they can be cordial to prospective customers and act like adults. read more

Terrible customer service. Like seriously ridiculous. I came asking about a repair and didn't know there was a recall out for it. He spoke rhetorically and asked questions without giving any context until he printed and handed me a paper with the recall on it. Then I called to schedule the repair that they are obligated to do on a timely basis, given the recall. They said they had an opening in a month and a half.. when I asked if it was the soonest they had and explained the situation, she just said "Bye!" and that was it. Stay away from this shitty place. read more

Titus-Will Ford Service Department has made some significant improvements: The availability of rental vehicles from the dealer instead of Enterprise (ugh). What you should know about making appointments for servicing/recall work. 1. For all recall work, ask if the parts for the work are in stock, and ask how many hours/days the work will require. If it is more than a few hours you must also arrange for a rental vehicle. 2. For all other service work be sure to ask the same questions as above. Clarity and specificity is what you want from this or any service department on any vehicle. Kudos to Titus-Will for stepping up their service department. read more

Would literally never again buy a used car from these people. They sold me a used car that was a trade in without doing any inspection on it. Come to find out there was an engine recall on said car way before I bought it, that they did not fix, when I called them to ask "do you guys sell cars without notifying the buyer you haven't done a recall inspection?" He said "yeah we don't have to disclose that on a used car". Then I asked if they did any kind of inspection on the car before selling it and their response was "all we did was a detail, oil change, and fixed a minor electrical light problem". Doreen who sold me my car wouldn't even return my call. Horrible customer service. read more

These guys spam CL with listing of $0 dollars just to get people to call in. When you call they dont tell you the price they ask what are you looking for and what is your budget. IF I wanted the lot shark treatment I would have driven down there and not looked ONLINE. Dont go anywhere that is so shady to not post the price online in this day and age. AVOID. I am going to buy a new car this summer ALL of TITUS-WILL is off the list. Too bad, they have some nice cars/trucks but its so shady the way they run their internet sales, you know the rest has to be worse. read more

Titus-Will Ford - Put prices on your postings. Either you have shit prices or you are lazy. POST PRICES!!! 2019 it should not take a call to get a price :-( - Car Dealers Near Me - Tacoma, Washington

This review is only based on two services to an F-150 fleet vehicle. 4 stars because the wait to get service scheduled (10-12 days). First service was an oil change and programming a new smart key. Since the truck is a fleet vehicle, all costs had to go through the rental company, who's name shall remain anonymous. TWF handled the whole process rather smoothly. It did take a while but it seems these days all service jobs do, especially during a pandemic. Second service was for the same truck for "The Works" service. I did have to schedule an appointment something like 10-12 days in advance but I guess service departments everywhere are "slammed" and so the Quick Lane service was only moderately quick when the service actually began. Will update if anything happens good or bad. read more

Whoever the lady is in the wholesale parts department, Had quite the attitude and tone with me as soon as my call was answered. As a local dealer I don't see why the need for such attitude when we both source parts from each other. Always seem to get the same lady anytime I call and I always receive attitude from her. read more

The used car lot is a joke. I bought a as is car had it in my possessions for maybe 2 whole weeks until I ran it through the car wash to find out my sunroof leaked. I'm not saying a small couple of drops, I'm saying the whole entire rinse cycle. I called my sales girl, Tiffany, who is just as slimy as any salesperson and she gave me the "well we ran it through our car wash with no problem". More or less telling me it's my issue and I caused it. Funny thing is, I never even opened the sunroof. She told me to make an appointment with the service department who tried to charge me 600$ just to look at it (whole other review on that ordeal). I could understand if I owned the car for months and this happened but it was WEEKS and they didn't even try and make it right. She was so nice and got my keys from the service department so I could take it and get it fixed. Elsewhere. It cost nearly 800$ to fix when they should have stepped up and did the right thing, used car or not and fixed the issue I didn't create. But they didn't.. cause why? worst car buying experience I've ever had. I will for sure never return here. And for the record, the company that fixed my sunroof so that there was no possible way that during their inspection (if they actually did one) they did not catch this because the sunroof was not flush, and it leaked with just a regular hose. read more

Titus-Will Ford - What it cost me to fix my sunroof. - Car Dealers Near Me - Tacoma, Washington

I drop my car off two and half weeks ago on June 19, 2023. They informed me that I had transmission problems and would require a new transmission. The transmission came in a day later on June 20, 2023. As of today July 05, 2023 I have not received my vehicle. I've received several estimated completion dates without receiving my car but more excuses. When I purchased the vehicle from Titus I purchase the best warranty they offered. Titus would not provide me a loaner vehicle and the warranty company would only pay for two days of rental car use. My vehicle has been in their possession for 18 days. I'm at the end of another week without my vehicle and no answers. Not only will I never purchase a Ford. I most defiantly won't purchase a vehicle from these guys. The vehicle purchase process was great. The service after the purchase is horrible. At least they should have respected my time and need for transportation by providing me a loaner vehicle while my vehicle was being repaired. By the way, my vehicle only had 60K miles and the transmission is gone...FORD. FORD spelled backwards is Driver, Returns, On, Feet or vehicle Found On Road Dead. The service is horrible and the vehicle SUCKS. read more

We custom ordered a grey Maverick XLT turbo boost and waited 3 months for it (since Feb 2022). My partner's name is on the order form and the manager's signature is on it. We put down 500 dollars on it. On the day Ford emailed us the car is on the lot, we called and the dealer sold it to someone else because they can overcharge it for an extra 5k. This is shady as it get. We called Ford but unfortunately they cannot do anything to reprimand the wrong doing. They were super nice to us--just to used our money to get extra allocation on vehicles. As soon as the vehicle is there--when we called the dealership and talked to Brian the manager--he went cold and start gaslighting and blaming us. Our family has been buying Ford for the last 30 yrs--from the 80s to now for 10+ vehicles. We are done with Ford until they fix this and go hard on dealerships for using people like this. Updated: apologies not accepted. Instead of selling us two cars, you got 3 allocations and kept our 1000 dollars for a Ford Ranger tremor, ranger XLT, and a Maverick. Your salesman straight up talk to us on contract day that "lucky you ordered before the cut off time, since we sell them for 5k up-charge." Nothing has been done. We called and arranged for the trade in vehicle with Brian and he assured us the Maverick is ready only a week before delivery and he really know how to sweet talk." This is not the only platform I'm posting this up--The MaverickTruckClub forum have 10+ pages of people viewing this and the word are spreading. I'm putting you guys on other platforms so people know to avoid completely. I'm glad I went with Larson Toyota Tacoma instead for a truck because they did not add the 3k markup on a Tacoma TRD OR edition Titus Will Toyota nextdoor did. I'm just staying away from anything Titus-Will in general. read more

I have been in the service/mechanic industry for over twenty years and have seen the good and bad of shops that I have worked for and places I have used myself. I have been using Titus-Will Ford for about a year now and have to say that they have always treated me well. The biggest issue I find with the bad service departments is lack of communication. At Titus-Will I am always kept well informed about what is going on with my truck, what the slow downs are, where the progress is. I know from being in the industry that stuff happens but as long as I am in the loop, I can work with it. So I say keep it up guys, you are getting it done right. read more

I didn't purchase a car from Titus Will but I came to look at a Lexus SUV about a week ago and still looking. Cesar is the salesman that was helping me. He was cool, kind and professional not pushy at all & I respect that. I thought he deserved a shout-out considering the rest of these reviews .. Like I said I did not purchase but if I do it will be w/ him. Ask for Cesar used cars read more

My husband put a deposit on the car as we're going through the loan process. Magically the car was sold to someone else as were doing the process for it!!! They kept trying to make the deal bad so we wouldn't buy it cause they knew someone else bought it out from under us. Now were waiting on our deposit back . Ran our credit for nothing through multiple companies even though they new someone else got it. read more

We bought our car from Titus Will and had a really great experience with the whole buying process. Our sales guy was very helpful and helped us with our questions. Our car had a factory defect which we understand unfortunately does happen. We took my car in about a month later after purchasing it to get that defect fixed. The defect had to do with one of the middle rows air vents, the air wasn't coming out at all on one of the sides. They fixed that but also when they were removing one of the interior panels, they scratched the inside of my trunk horribly. Mind you, this didn't happen just once. We took my car back 3 times due to each time them scratching one of the plastic panels. This is a brand new car, we hadn't even barely driven it and it was in the shop 3 times. When we went to pick it up one of the times, they had tried to buff the scratches out instead of replacing the panel. Needless to say, we had them fix this as we weren't taking the car home in that condition. I do have to say, Brooke was very amazing, helpful and apologetic with the entire situation. This is the second car we have purchased from Titus and we won't be returning again. We will get oil changes and service work done elsewhere, somewhere where we can trust the work will get done and not cause all of these extra issues. read more

Titus Will Ford is a great dealership. I had the pleasure of working with Daniel Cote on several of my boss' vehicle purchases over the past 12 months. We kept going back to Titus Will, even for out of state purchases, because of the customer service that Daniel provides. He truly goes above and beyond to help his clients. I highly recommend working with him if you're in the market. read more

Tim Thoreen was very honest with me and took photos of the car. All dealers say a car is clean, but he took a pic of every flaw. Thanks

Poor customer service. Frustrating. Buying a car is a big investment, negotiations takes time and patience. We have a check ready to purchase the vehicle. Disappointing negotiations went nowhere. While getting ready to walk out of the used-car dealership, the salesman (Matt Smith) who assisted us didn't wait till we left the office to say to his colleague loud enough for us to hear "God what a waste of time". That right there is unacceptable! read more

Where to start.... 1) Purchasing the car was the hassle free part. They were very professional and helped in every aspect, drove off happy. 2) First day in went to double check my oil after asking if the oil was changed during purchasing and they said yes. The oil was BLACK. I called and they took it in the next day. 3) After my so called oil change the bottom protector cover FELL OFF as I was driving on the freeway to work. When we brought it in they said whoever did the change forgot 8 screws. 4) Not only did the protector fall off but my change oil light came on and so I checked it again... it was BLACK. THEY NEVER CHANGED MY OIL. 5) At this point I'm fed up, I've had this vehicle for less than a month. We go in and they finally change the oil while we check it in house. 6) Not 2 days into this my light DOES NOT come on, they must have disabled it... oil was spilling everywhere in my work parking lot. Looked under the hood and under the car... the oil filter was loose. I could twist it with my hand. DISHONEST. I'm tired of calling every week and being that person while everytime I say its an emergency situation the receptionist says we are booked a week out and there is nothing they can do. PLEASE HELP. It is now happening again... I have to wait until Tuesday and my oil is leaking everywhere. I feel defeated and nothing like a valued customer. read more

You would think this place would try to get people to change their reviews by at least apologizing. I can see why they have bad reviews, it's a weekday morning at 11am and though this place seems kind of dead. There are lots of people walking around the show room. I walked around the show room for 20 minutes. Then went outside to look at cars for another 30 minutes. Still no one seemed interested in selling me a car. I guess I would have to give them 5 stars for being NO PRESURE. But at least greet me. I dont like pressure, but I do want some sort of service. I guess it's off to Puyallup where the dealers average 5 stars. Crazy that Titus-Will is so full of themselves, they dont feel the need to change reviewers minds. . read more