PLEASE READ BEFOREHAND IF YOU ARE CURRENTLY THINKING ABOUT JOINING THIS DENTAL OFFICE…read moreWhen I first started going here I had family members making appointments then missing them, so using basic problem solving skills I called st. Albert Dental and asked that any appointment that need to be booked please call me and tell me for who, when and the amount. That seems like a simple request honestly, but in 1.5 year going there this was NEVER done, but oddly I could be contacted afterwards to pay. I called and emailed numerous times please please talk to me first (not everything dental is necessary to do right then, some things can wait for extra health spending account to restart, etc), but I had never been contacted about it. Literally 4 or more people at the front desk so short staffed isn't an issue. Fast forward to April and May this year and not shockingly more unauthorized services were made. I asked them who made them and why I wasn't contacted and I was told they aren't sure but it could have been my daughter (who is a minor, but again it shouldn't matter because it is their duty to contact me beforehand for appointments). Super super disorganized and lacking basic communication skills. Now I have opened a complaint for unauthorized charges to my blue cross due to them. This is the first time I have ever seen a dental office that does whatever they want and thinks they never have to speak to the person beforehand. Avoid this disorganized place who can only communicate when they want a bill paid and lets minors authorize dental work. ----------------------------------------------------------------------------------------------------- UPDATE: On August 16, 2024 I received a notice from collections, I sent them the note below as well as 5 screenshots of me asking to PLEASE PLEASE call or email me beforehand with WHAT WORK IS REQUIRED, and PRICE. Something that was never done despite me calling again and again requesting it. (note they blamed other people despite me asking them to contact me directly) UPDATE 2: A few days later I was called (what a novel idea) and Nikki left me a voicemail stating they have accepted some responsibility, but wanted me to accept some too (oddly I am the one that called after every appointment requesting they contact me beforehand with all the information and I was told "next time"). Nikki stated she wanted me to cover some of the bill because the collections agency requires 30-40% of the bill (apparently it is my job to pay collections agency they sent for me as well). Nikki then brought up how I unsubscribed from their texts (yes, their automated texts which don't give me any information as to the cost and what is being done. If these texts are sufficient in their eyes for what I requested, they should all be laid off and their jobs can be replaced by AI and the savings can be passed along to customers by charging lower than the ADA guidelines and not higher like this Dental office does). She also requested that I remove my "very detailed 1 star review from Google" (That's called censorship and it isn't happening. This is just blackmail because they don't want their horrible communication skills shown). She also mentioned that she has a contract I signed stating that if insurance doesn't pay for it, then I have to (yes, this is the same as any contract. If a business completes an agreed upon service, then it is their job to pay for it. This is not authorization for a business to continue to do an infinite amount of work and not bother to contact the person before the work is completed. A dental office is no different.) VOICEMAIL cannot be attached here Update 3: I told the collections agency I will not be paying as it is unauthorized but obviously only caring about the business paying them, they sent it to my credit bureau. But I will be filing a complaint to Equifax/TransUnion. I won't be removing this review because people need to know the horrible practices of this company (I am saving you thousands of $). Something I have never experienced at a Dental office before. Update: I spoke to collections and he asked for proof to authorization on Sept 23. Today Oct 3 they responded (screenshot #6) and i responded to him (screenshot #7).

From the owner: St. Albert Dental Centre is committed to caring for your family’s dental health at every stage of…read morelife. Our focus is on providing compassionate care in a calm, welcoming environment where you and your family can feel comfortable and well looked after at every visit. We combine thoughtful dentistry with modern technology, including digital radiographs and CAD/CAM digital scanning, to provide care that is both efficient and precise. Our services include cosmetic dentistry, whitening, porcelain veneers, white fillings, bonding, orthodontics, oral cancer screenings, and implants. Giving back is an important part of who we are. Dr. Mueller volunteers with the SHINE Dental Centre and has also taken part in dental mission trips, supporting access to care beyond our community. Dr. Mueller and Dr. Yip are proud to serve as General Dentists in St. Albert, Alberta, and value the trust their patients place in them every day.

Dr. Frank and his colleagues are incredibly up to date. I would recommend Bright Dental to anyone…read morewhom would be hesitant to visit a dentist or be looking to change dentist's for any reason.

I wish there were more stars!! 5 hundred stars would cover how great this dental office is!! Staff?…read moreLocation? Cost? Work done? All second to none. Michelle is my hygienist, doctor Frank is my dentist and ill will always give credit where its due. Family friendly, happy staff, very pleasant atmosphere. They make an unpleasant experience EASY. My whole family goes here. They are a pillar in our community. I was deeply touched when I learned of their "free dental day" for people who are in need. WHO ELSE DOES THIS? Dr Frank? You're head and shoulders above many. A man that understands that prosperity comes from giving to others.

I had a loose tooth extracted yesterday and I am still amazed that I always almost fall asleep. I…read morenever experience any sort of pain on any visit for cleaning or from yesterday's appointment. DR. Kristina Mckenzie is an amazing Dentist that always greets me with her beautiful smile! As for cleaning Dana Rocks! Also a big shoutout to Meagan and Nicole for moving appointments very quickly and Thanks to Nicole for checking up on me today after tooth extraction. Darcy F.

I was on the hunt for a new dentist and noticed this office right across the street from where I…read morework. So, after checking a few reviews, I decided to take the plunge and book myself in. Unfortunately, I was calling right before spring break, so I had to wait a couple of weeks before I could get in... but they also put me on the cancellation list and I was able to get in a little sooner than expected. I love everything about this office. The front end staff are incredibly friendly, and the atmosphere is really warm and welcoming. I love the water feature in the waiting room... it's very calming. Sadly for me, it has been a couple of years since I've been to the dentist. After a bad experience with the last office, I just couldn't bring myself to go. Neither the dentist or the hygienist made me feel bad for not going in. In fact, the hygienist (who was very careful to remain professional and not bad mouth another dentist office) said she can actually understand why I was hesitant to go back. Anyway... all the staff were very respectful and made me genuinely want to go back to the dentist. The hygienist (Jodi - she's lovely) froze my mouth for the cleaning because I had a major amount of sensitivity and was having a hard time with the pain. She also split it up into two visits so it wasn't so daunting all at once. It was a great experience, and I'll be back!

I do not like dentists! It took me years to go but I am so glad I found this one! Dr. Lam is great…read more Since seeing him I have got much better dental health. Teeth are clean, wisdom teeth are out. Everyone is super friendly and great for dental cowards like me!!

Dr. Karim Habib is a very skilled and highly trained dentist. It is not hard to see this upon…read morehaving Dr. Habib work on you. He seems to have a very gentle touch of which I think we can all agree matters when dealing with such a sensitive part of the body as teeth. There was a couple times when he told me the pain would subside that to be honest I was skeptical but he was right. In fact he has always been right. He has worked on my wife and child's teeth and every bit of advice he gave turned out to be what is best for us. For example another dentist said my 9 year old son should have a filling on a baby tooth while Dr. Habib said if it's not hurting leave it as it will fall out anyway. Can't say enough about the staff and level of comfort I feel when visiting St. Albert Summit Family Dental.

Spent thousands of dollars only to be asked to give them my credit card before an appointment would…read morebe scheduled ! Why ? I missed an appointment ! No customer loyalty here .

A special thank you to Dr Melanie Macdonald & her assistant Brenda for such excellent work on my…read moretooth repair. Not many people would be happy they broke their front tooth but I am as I have found an amazing dentist in my new community by accident. What an artist performance reconstructing my tooth. Thank you. PS: I never write reviews

Dr.Riemer & his staff are just amazing. Our family of 6 all see him. They've been superb through…read morethis covid stuff & I am real

From the owner: Welcoming new patients to our freshly renovated dental clinic! General dentist : family dentistry,…read moreimplant dentistry, dental implants, caring and comfortable office. As well as preventative and aesthetic dentistry.